Latest / The Learning Corner by Precursor / Episode #12: Peter Walker, Benedikt Langer, Aaron Levie
Transcript
- 0:00Maybe it's just the era of venture I was brought up, which is like the entrepreneur is
- 0:03the hero.
- 0:04You are there to support them.
- 0:05The story should never be more about you than it is about them.
- 0:08And if you can, like, accept that basic premise, it's actually okay to be in the
- 0:12background.
- 0:12But you also have to believe the people you're looking for will find you even if you're not as
- 0:17loud as other people.
- 0:18It's the week of December 9th.
- 0:20Welcome to The Learning Corner, a Precursor Ventures podcast.
- 0:27Welcome to The Learning Corner by Precursor.
- 0:30I'm Mia Farnam, and I'm joined by our GP and managing partner, Charles Hudson, where we'll
- 0:34be talking through the articles and Goodreads that caught our team's attention over the past
- 0:40week.
- 0:40Our first article is a LinkedIn post by Peter Walker around graduation rates from c to series
- 0:47a using insights from Carta.
- 0:48In the post, Peter highlights a positive but challenging stat.
- 0:52Approximately 50% of seed funded startups successfully graduate to series a in a 4 year
- 0:58journey.
- 0:58This naturally means that half of seed companies do not make it to the subsequent
- 1:03round, underscoring the heightened competition and increased expectations for companies at the
- 1:07series a stage.
- 1:09While seed rounds raised between 2019 2020, maybe took shorter periods to graduate.
- 1:15Across the board, it does feel like the average cap out is at 50%.
- 1:19And so as a reminder to some of our newer listeners, at precursor, we have over 400
- 1:24portfolio companies across 5 funds.
- 1:26So we have a mini data lake essentially of our own that we can compare trends across.
- 1:31And I looked at our own data across all of our funds, and the data does really tie out on our
- 1:36end as well.
- 1:37That being said, I have a few companies in my mind that took much longer than 4 years to get
- 1:43to series a, and those companies are actually value drivers for their respective funds that
- 1:48they sit in.
- 1:48So, Charles, what as investors do you think we do with this data in the moment, especially for
- 1:54folks who fit outside of that 4 year time horizon?
- 1:57I read just about everything Peter writes.
- 1:59I think there's 2 dimensions to this article.
- 2:021 is the graduation rate, which is something I talk to LPs about all the time.
- 2:05They're always curious.
- 2:06Hey.
- 2:06What what should we expect?
- 2:08And if I look back across all of our funds, 50% is about the average.
- 2:12But we've had some funds that were right on the nose at 50.
- 2:16We've had some funds that were in the seventies.
- 2:18Like, fund 2 was in the seventies.
- 2:20I think that has as much to do with our skill at picking companies as it did with the market
- 2:24environment at that time.
- 2:25And as I've told a bunch of RLPs, I expect that graduation rates, whether you think of them
- 2:30measured at 4 year or whatever point, they're going to go down because the volume of seed
- 2:34funded companies relative to series a capital is still out of balance.
- 2:39And I think the only way to restore balance is for the number of companies that raise series a
- 2:44to go down as a percentage of the total company's fundraising, which isn't bad.
- 2:48It's not gonna go from 50 to 0, but I wouldn't be surprised if it goes from 50 to somewhere
- 2:52between a quarter 40%.
- 2:55On average, you're less likely.
- 2:57And, again, what this doesn't control for is founder pedigree, the amount raised.
- 3:01But I would say the other piece in this thing is 4 years.
- 3:04When I started the fund a decade ago, my expectation was most companies would go from
- 3:08seed to series a in 2 years.
- 3:10Then it sort of became, well, you get, like, another year of runway if you can't make it.
- 3:14So now we're talking about two and a half years.
- 3:16And now many companies do well with the 1st seed, and they go raise a second seed that's
- 3:22about the same size as the original one.
- 3:23And so it's not surprising to me that it takes 3 4 years to get to series a, and then you get
- 3:28this weird feedback loop where every company that a series a investor is meeting has
- 3:31essentially had 2 seed rounds of capital.
- 3:33So the expectations of performance of where those companies will be are higher and sort of
- 3:38the system continues to feed itself.
- 3:39And I think it puts a lot more pressure on seed investors to make decisions about which
- 3:44companies are you gonna continue to back because most companies are not raising c rounds
- 3:48upfront that will carry them for 4 years.
- 3:50And I think, you know, we've had other episodes where we've talked about reserves, but this is
- 3:53something I think about a lot is oftentimes the biggest inputs to that decision are qualitative
- 3:58and, you know, what you've learned about the team and their execution and not quantitative,
- 4:02not, you know, where are they in terms of ARR.
- 4:03So I think it's a really important point.
- 4:05And to your comment, I think it's easy as investors to get impatient and to want every
- 4:09company to work immediately right out of the box.
- 4:12I think about some of our top companies in Fund 1.
- 4:15For many of them, it wasn't clear that they were gonna really work in the 1st 4 years.
- 4:20They managed to stay alive.
- 4:21They finished to get some good things done, but it wasn't obvious that they were gonna be
- 4:25successful.
- 4:26And so there's this tension between you wanna tell your investors, these are the companies
- 4:29you should care about.
- 4:30And if you're, like, 4 years in, you know, I'm having this conversation with some of our LPs
- 4:34right now about our most recent fund.
- 4:354 years in, it's only now beginning to emerge a set of companies that are likely to be the ones
- 4:40that matter.
- 4:41And as you can imagine, they wanna know, and I and I wanna know.
- 4:43Much sooner, sometimes you just have to remind yourself you have to be patient.
- 4:46Were they the companies that you originally thought were gonna be the fund value drivers at
- 4:49the moment, looking back 10 years?
- 4:51Every fund kinda has the same arc, which is you get a couple of companies, at least we do, that
- 4:55get out of the gates hot.
- 4:57Those are usually not in the end the value drivers.
- 5:00And I'd say by year 3, I typically have some sense.
- 5:03These are the 20 companies that are likely to matter the most.
- 5:07And somewhere in that 20 is the top 10 that end up really driving performance.
- 5:12The one I got noticed is even now, Fund 1 is almost 10 years old, and we still have
- 5:17companies that move in and out of their relative importance in that fund.
- 5:20And I thought that was essentially settled.
- 5:22Like, no no one's gonna come in and no one's gonna come out.
- 5:24But, you know, you never know until it's all settled.
- 5:27Peter does mention that just because you don't graduate to series a doesn't mean that you'll
- 5:31shut down per se.
- 5:32There could be a route that you simply no longer need venture money to turn profitable,
- 5:37or you get acquired early on.
- 5:38I do think most founders would love to live in a world where they don't have to go back to the
- 5:42well per se and continue to reach out for venture dollars, but it's so much easier said
- 5:47than done.
- 5:47So my question is what data points do you as a founder need to be able to know that difference
- 5:53of building a company that can grow irrespective of venture dollars, or maybe this
- 5:58is the end of the specific company's journey?
- 6:01Every company we have in our portfolio that got to profitability and continues to grow and is
- 6:07relevant, that decision came from the founder.
- 6:10It did not come from the investors.
- 6:11And in some cases, it was a deeply held philosophical belief from the beginning.
- 6:16I think about, like, Erica at Healthy.
- 6:18Like, that was a company value for her very early.
- 6:21And then I think about other companies in our portfolio where the process of attempting and
- 6:25maybe not having a great experience raising money caused those founders to think about what
- 6:29would it mean to run this business in a way where we never are dependent on VCs ever again?
- 6:34And am I prepared to make those changes, number 1?
- 6:37And number 2, if I make those changes, will the business that comes out the other end still be
- 6:41interesting?
- 6:42And so those are the questions I always ask founders too.
- 6:44It's, like, it's great to get to profitability, but in service of what?
- 6:48If you get to 3 or $4,000,000 in revenue, when you're dropping $1,000,000 to the bottom line,
- 6:52you're not growing.
- 6:53If that's a business you wanna continue to run, by all means do it.
- 6:55But it's also if it's not a business you wanna continue to run, maybe that's the answer, that
- 6:59it wasn't big enough to sort of warrant additional venture dollars.
- 7:02And I find it very interesting that a big chunk of our top performing CPG companies have gone
- 7:08this route.
- 7:09And in many cases, it was in response to a very tepid VC interest in funding their category.
- 7:14And the irony is now, I think VCs would love those companies, and those founders are just
- 7:19uninterested.
- 7:19They're like, we figured out how to continue to grow and make it work without your capital.
- 7:23And as always the case, it's always easier to raise money when you don't need it.
- 7:26I'd be surprised if most of those companies raised anything that looks like a venture round
- 7:30The second piece comes from the embracing emergence newsletter titled building
- 7:35reputation, not a brand.
- 7:37There is a lot of really good contrarian content in here, which made it for me such a
- 7:43quick read, but essentially it delved into the hard truths about the importance of building a
- 7:47reputation versus a personal brand as a fund manager.
- 7:50And my favorite quote was, there is nothing intrinsically wrong with building a personal
- 7:54brand, but the way I understand the personal brand is it is nearly disguised as a shortcut
- 7:59to long term success.
- 8:00But things that look like shortcuts are often detours.
- 8:04So the newsletter quite plainly states that personal brand should be the result of a
- 8:09successful fund and not the other way around.
- 8:11And I know that this was written specifically to start conversations about fundraising
- 8:16strategies for emerging fund managers, but the concept of personal brand is so pervasive in
- 8:22every corner of venture and the startup ecosystem.
- 8:25And a friend of mine and I were getting coffee, and we laughed recently of how much peacocking
- 8:31occurs in venture from one investor to another, oftentimes with both of them never having
- 8:35returned a single dollar back to the fund during the lifetime of their jobs.
- 8:38So as wild as that seems, and as much as I absolutely agree with the sentiment that
- 8:43reputation is the stronger long term investment, we as an ecosystem are pelted by
- 8:47personal brands.
- 8:48And so it occurs at the fund manager level, at the investor level, at the founder level as
- 8:53well.
- 8:53Like, how do we, as an ecosystem, recalibrate from that?
- 8:57I think it's really hard because when I got into venture, there was no social media.
- 9:01There were no venture celebrity.
- 9:03Maybe, like, maybe, like, John Doerr.
- 9:05There were a couple of venture celebrities, but not really.
- 9:07Most venture capitalists were, like, pretty anonymous people.
- 9:11Actually, it's funny.
- 9:12I read this this article.
- 9:13I can't remember what it, which was, like, when venture became retail.
- 9:16And a lot of what they point to is actually, like, DFJ as a firm that was, like, much more
- 9:21open to, you know, meeting a bunch of guys in Estonia who built Skype, like, just thinking
- 9:26differently and being out there and being visible.
- 9:28And at the time, like, when I got an adventure, it was much more of a genteel.
- 9:32We don't advertise.
- 9:33We don't do marketing.
- 9:34Like, people find us.
- 9:36It's all our reputation, and that isn't the market we're in anymore.
- 9:40And I remember when Andreessen Horowitz launched, it really did feel like that changed
- 9:45the game about what it meant to be a high profile venture firm.
- 9:49And that's had all of these spillover effects.
- 9:52One is that, like, we have far more mobility in venture capital than we used to.
- 9:56It used to be kind of like law.
- 9:58You go work at one firm, and you either make partner at that firm or, like, you know, quasi
- 10:02radioactive.
- 10:03So there wasn't much movement.
- 10:04So the only thing you could do was work hard, build a good reputation, and, like, rise in
- 10:08your own firm.
- 10:09And now if I think about most people I know who are new in venture, they're gonna probably work
- 10:13at 3 or 4 firms over the course of their lifetime.
- 10:16However, there's these 2 competing pressures.
- 10:191 is DPI.
- 10:20Like, the winners are taking 10 to 12 years.
- 10:23You know, today, we had the service titan IPO.
- 10:26Congratulations to them, but it's it's been around for a while.
- 10:28So the timetables to get feedback and your decision making in this job can be very long,
- 10:33and the desire to get promoted and move ahead is strong because most people in venture are
- 10:38pretty ambitious.
- 10:39And so it creates this weird dynamic where marketing yourself as a winner and an expert
- 10:44before it's true can pay dividends.
- 10:47It can, a, cause people to think you are actually more successful and better at your job
- 10:51than you are.
- 10:51It can cause people to think, oh, I'm interested in subject matter x.
- 10:56This person writes or talks about it.
- 10:57They seem to be an expert, and then maybe I should go to them.
- 11:00So they're there.
- 11:01I don't wanna, like, deny the value of marketing yourself, your interests, and your
- 11:06achievements.
- 11:06That being said, I've seen the dark side of it for a couple of people that I'm close to.
- 11:12Founders in our portfolio who decided to go big on Twitter, and then their companies didn't
- 11:16work out, and people were like, wow, you sure were talking a lot on Twitter for somebody
- 11:21whose company didn't work out?
- 11:22And that's a tough thing to sit with.
- 11:24I've seen fund managers who really built their brands on Twitter privately telling me, like,
- 11:28I'm not sure I'm gonna have another fund, and I'm worried about what people are gonna say
- 11:33about me on the Internet if I can't raise again, given how much of myself I've poured
- 11:37into, like, self promotion.
- 11:39And I think the flip side is, though, there are some people out there who are doing really good
- 11:43work who aren't being recognized.
- 11:44And so I've always felt like the reputation thing is what really matters, but it means you
- 11:49have to be willing to say, I'm gonna do a bunch of things that might not ever show up on the
- 11:54Internet.
- 11:54They might never show up on TechCrunch.
- 11:55But it's the little things.
- 11:56It's like just trying to get back to everybody every time for a decade is what I've tried to
- 12:01do.
- 12:01And there have been years I've done better and years I've done worse.
- 12:04But a lot of people are like, oh, I've heard good things about working with preachers.
- 12:06I'm like, what does that mean?
- 12:08That means some random person who I don't know told this person at some point in time, you
- 12:12should go talk to Charles about the thing that you're building.
- 12:14And I think that to me is the difference between reputation and personal brand.
- 12:19Reputation is somebody who knows you or has an experience working with you, telling another
- 12:23person why they should work with you versus, like, I like this person's tweets or blue skies
- 12:29or threads.
- 12:30And so I think part of the reason, at least when I talk to people, they're unwilling to
- 12:34invest in reputation is because it takes a freaking long time to bear fruit.
- 12:38And if you want the like Ozempic answer, personal brand that you can like, you can spit
- 12:43so easy.
- 12:44It feels good.
- 12:45You get almost instant dopamine hits.
- 12:47And a lot of what I've And
- 12:49no one can fact check you either.
- 12:51Amy, you know, like, 90% of venture m and a exits that happen that get announced on the
- 12:56Internet.
- 12:56I think Hunter had something about it.
- 12:57There's no price.
- 12:58Like, you have no idea if anybody made any money.
- 13:00And if you look at them long enough and you kind of learn how to interpret investors'
- 13:05reactions to those, you can kinda get a sense, was this material or not?
- 13:09But, like, you're right.
- 13:10There's a lot of people I've seen.
- 13:12I'm like, wow, you are a thought leader who has 0 DPI, like 0.
- 13:16It's okay to be humble.
- 13:18It's okay to be modest.
- 13:19It's okay to to not.
- 13:20But I think our business has gotten so much more competitive that I think, like, personal
- 13:25brand is just synonymous with marketing.
- 13:27And we're in a business now where I think marketing has become a much bigger piece of the
- 13:31business.
- 13:32And even firms I would have thought of that were traditionally resistant to marketing
- 13:36engage in what I would consider marketing activities.
- 13:38From your standpoint, when you think about precursor, are there any initiatives that you
- 13:42feel like we as a fund should be putting out marketing on?
- 13:45I've never had a PR person at precursor, And I've had a bunch of people tell me, like, you
- 13:50should get a PR person.
- 13:52And I'm like, to do what?
- 13:54I, like, go on the podcast I wanna be on.
- 13:56I speak on the panels I wanna be on.
- 13:58And I've always felt like I don't wanna do marketing that feels like work.
- 14:02So I don't wanna do something that, like, feels like a chore because then it's it's never
- 14:06authentic.
- 14:06So I was like, hey, we should speak or write when we have something to say, and we should
- 14:10not speak or write when we don't have anything to say.
- 14:12So I never wanted to be put on, like, a treadmill or a calendar.
- 14:15And there are other things that people do that I've always felt like I don't think that's who
- 14:19we are as a firm.
- 14:20And some of those are big events and conferences and and I'm like, I I respect
- 14:24people who do those.
- 14:25I don't think that's our our values.
- 14:27And so I've always told people my view is we should be in the background.
- 14:31And maybe it's just like the era of venture where I was brought up, which is like the
- 14:34entrepreneur is the hero.
- 14:35You are there to support them.
- 14:37The story should never be more about you than it is about them.
- 14:40And if you can, like, accept that basic premise, it's actually okay to be in the
- 14:44background.
- 14:44But you also have to believe the people you're looking for will find you even if you're not as
- 14:49loud as other people.
- 14:50And there have been definitely years when, like, maybe we're being too quiet.
- 14:53Maybe we're not doing as much as we should to get our name out there, but there's a limit to
- 14:57it for me.
- 14:58The essay concludes with the statement that emerging managers who build a reputation will
- 15:03also win mostly because they are committed to the foundational elements of building a firm
- 15:07over a long period of time, which include, 1, doing business the right way, 2, creating
- 15:13outlier returns repeatedly, 3, representing their firm first, not their firm representing
- 15:18them, and then 4th, paying the bills.
- 15:20So 5 funds in, Charles.
- 15:23Anything that you feel should be added to the list?
- 15:26I think a lot of this is about figuring out who you are and, like, who you wanna work with.
- 15:32And I've had people come to me and say, I'm thinking about starting writing more.
- 15:35Right?
- 15:35People tell me writing works.
- 15:37I'm like, do you enjoy writing?
- 15:38They're like, no.
- 15:39I'm like, well, then you're gonna stop writing because it's gonna feel like a chore.
- 15:42And running a fund is just like dealing with a constant chore list.
- 15:46And you're gonna see write a blog post today, and you're gonna be like, oh.
- 15:49The ghostwriter thing, I totally get it, and I respect people who wanna I was like, that just
- 15:52isn't me.
- 15:53I will write my own words when I have words to say, and I won't write when I don't.
- 15:57But for me, that's just like that's a decision I've made.
- 15:59And other people I know have made a decision that, like, volume and consistency is more
- 16:03important to them, and they need help or they need a coach.
- 16:06I think there's a spectrum between someone who helps you improve your ideas like an editor and
- 16:11someone who basically hands you things to publish.
- 16:13I I just think if you're gonna do this job for 10 or 20 years, there's a lot of investments
- 16:17that make sense to make.
- 16:18And I'd also argue if you're gonna be at a firm for 8 or 10 years, there's a bunch of
- 16:22investments you can make that are firm first person second.
- 16:25But if you're just like, hey, I don't know how long I'm gonna be here.
- 16:28I think in some ways, I don't know what's the chicken or the egg.
- 16:30Did, like, firm movement increase the need for personal branding, or did personal branding
- 16:36make firm hopping or firm movement easier?
- 16:39And to some extent, I'm like, it doesn't matter what the chicken or the egg.
- 16:42It's the reality that we're in today.
- 16:43And so I think for a lot of people that I talked to gun me for career advice, a lot of
- 16:47what I tell them is you gotta decide if you really wanna be at your firm and the difference
- 16:51between getting what you want this year and next year in the arc of your career, it just
- 16:55doesn't matter.
- 16:56It it really doesn't matter.
- 16:57And there are long term investments you can make in the people and in being a good teammate
- 17:01that maybe don't make sense if you're like, this job is a stepping stone to my next venture
- 17:05job.
- 17:05I I've actually noticed it is much harder for the founders who put themselves out there and
- 17:09live in public and make comments when their companies don't work out.
- 17:12The Internet is much harsher to them than it is to VCs.
- 17:15Yeah.
- 17:15We can always hide behind other people typically.
- 17:18Like as investors, the founders.
- 17:20You just put yourself out there in the most vulnerable of ways.
- 17:24Our final article is a LinkedIn post by Aaron Levie, CEO at Box around the fact that one of
- 17:30the most fun questions in AI right now will be how AI agents will be priced over time.
- 17:35He laid out 4 approaches with pros and cons to each one.
- 17:39The first one is pricing agents like labor, but simply at a discount.
- 17:44Over time, the price for these services will probably shift.
- 17:47The second approach is pricing agents on a per outcome basis to tie what the customer needs to
- 17:52what they are paying for.
- 17:53This could be more favorable to service providers as the underlying AI costs drop over
- 17:58time and that market grows.
- 18:00The third is to price as close to the underlying AI costs as possible, and you become
- 18:05the lowest cost for the customer.
- 18:07This obviously could encounter some bumps if you're thinking about it from a shareholder
- 18:10perspective and maximizing returns.
- 18:12And the 4th is simply maintaining a pure SaaS seat subscription model and offering the agents
- 18:18that do unlimited work to those users.
- 18:21It could work out well for a contract with a bunch of seats, but if there are only a few
- 18:25seats, is there a possibility of giving up too much value?
- 18:28So we obviously don't know what that outcome is.
- 18:30But Yeah.
- 18:31Curious, Charles, where do you think beef scenarios will play out over time?
- 18:34I don't wanna, like, repeat too much stuff I've said in the past.
- 18:36But I think several of those scenarios to me sound very deflationary for pricing.
- 18:41So, you know, pricing close to cost, great for your customer, probably not great as a business
- 18:47unless you just have massive volume.
- 18:49The funny thing is I don't think these things are all independent because it's not like all
- 18:54of the vendors in a category are gonna get together and say, let's all agree we're gonna
- 18:57charge for output.
- 18:59I think what you'll see is very heterogeneous approaches.
- 19:02So I think you'll see some people who say, we're gonna charge for the outcome.
- 19:05But my question is, like, well, what's an outcome worth?
- 19:07If you're an AISDR, is an outcome a disco call?
- 19:11Is it a demo?
- 19:12And what if my product is a $100,000 and your product is $1,000?
- 19:17The value of an outcome is really different to each of us.
- 19:20It's funny.
- 19:20Everyone's, like, gonna charge for outcomes.
- 19:22I'm, like, wait a minute.
- 19:22We just, like, went through this period of time where everybody hated usage based pricing for
- 19:26SaaS.
- 19:27I was like, you've gotta make it SaaS.
- 19:28It's gotta be recurring.
- 19:29And we have companies in our portfolio that have a mix of usage based and recurring.
- 19:32And I'm like, explain to me the difference between usage based pricing and paying for
- 19:36outcomes.
- 19:37Other than a rebrand, isn't it the same thing?
- 19:39You're like paying for outcomes.
- 19:41Maybe Maybe it's subtly different, but it's the same.
- 19:43And what happens if you've got, like, someone who only gets 2 outcomes a month?
- 19:47So I think most of these things don't make sense.
- 19:50I wouldn't be surprised if what you end up with is some base fee, which is like a platform fee,
- 19:55whether it actually equates to anything.
- 19:57I don't know.
- 19:57And then I'm sure there's gonna be vendors go, hey, it's, there's a, there's a base fee, plus
- 20:01there's a price per outcome.
- 20:03And I think the interesting thing to me is gonna be, I fully expect most of the
- 20:07competition in AI not to be around the technology, because everyone's kind of using
- 20:11the same stuff, but around the business model and pricing and packaging.
- 20:14And because everyone's gonna come at it differently, I'll be very curious to see which
- 20:19models went out and with which customers.
- 20:21Like, for example, there are some enterprise customers who really value predictability and
- 20:25spend.
- 20:25As much as, like, paying for outcomes is great because you're only paying, they're like, well,
- 20:29how do I budget for that?
- 20:30I need to know what I'm gonna spend on this for the next 6 months.
- 20:33And so I don't think those customers are gonna necessarily be thrilled about paying for
- 20:37outcomes, but they might be willing to pay for a platform fee.
- 20:40My hunch is the net net is going to be that people are gonna spend less money on if you
- 20:44look at the task at hand, people are gonna spend less money on it because that's what
- 20:48software is supposed to do.
- 20:49It's supposed to make you more efficient.
- 20:51The only difference is in this case, I think the customer is gonna capture the majority of
- 20:55the surplus.
- 20:56That that is just a new thing, I think, unless you've done open source software.
- 21:00Most commercial software for the last 20 to 30 years has been major league value capture by
- 21:05the provider of software.
- 21:07And, you know, some value creation for the customer, but most of the value was captured by
- 21:11the person who sold it.
- 21:12And I think we're gonna go into a world where that pendulum shifts.
- 21:15I think software companies are gonna look very different.
- 21:17I also dislike this post because some of the people in the comments had really passionate
- 21:21real world examples and experience.
- 21:22So I think this is really, for me, the battlefield for b two b SaaS.
- 21:26Yeah.
- 21:27And this is all irrespective of how good the AI agents actually are.
- 21:30I've I've done all across a website that literally ranks and roast AI agents.
- 21:35That's all it does.
- 21:36And so you go on there and you just rank and roast them all.
- 21:39So it's happening now.
- 21:40Customers are starting to get smart on what works and what doesn't.
- 21:43And so as a result, they're gonna get smarter about how they put their dollars to work.
- 21:47Well, we're all out of time for today.
- 21:49Thank you, Charles, for taking time to sit with us, and thank you to our listeners for stopping
- 21:54by.
- 21:54Please like and subscribe, and we will see you all next week.
- 21:57Thank you.
- 21:58Bye.