Latest / Thursday Think Bites / Episode 14 - The Doctors had the Expertise, I had the Experience
Transcript
- Prashanthi Nuthi: Hello friends, four years ago on this day I was diagnosed with breast cancer. Thanks to the expertise of so many doctors who saved my life. During the journey, I had to make so many choices between options like mastectomy versus lumpectomy, drug A versus drug B, 2D scanning versus 3D scanning. While the doctors were using all their expertise to choose the right treatment plan for me, I was choosing the future experience of my everyday life. Every option carried risks. Every choice I made was a trade-off between the probability of recurrence and the future quality of my life. If I chose mastectomy, the probability of recurrence would be low, but I might end up losing sensation. The feeling of sensation of my family's heart would never be the same again. But if I chose lumpectomy, I could save the sensation, but the probability of recurrence would be higher. That's when I realized we built so many solutions for our customers and users. And we make so many decisions, choices every day based on our expertise. While our expertise helps us make those decisions efficiently, it's the customer experience, user experience that tells us whether we are building the right solutions or not and solving the right problems. Here's the microboost for you today. What are the decisions or choices you're about to make for your customers and users this week? Along with your expertise, are you considering the customer experience and the user experience? Because expertise without experience is cold. Experience without expertise is dangerous. So hope you make your decisions and choices using both of them. Also a gentle reminder, early detection is the key to save lives cancer. If you have been procrastinating any of those screenings, please schedule them immediately. Stay safe, stay healthy. Remember, small actions, big impact.