Latest / Omni Talk Retail / British Retail Consortium CEO on Inflation, Labor Reform, and AI Regulation in UK Retail | RTS 2026

Transcript

British Retail Consortium CEO on Inflation, Labor Reform, and AI Regulation in UK Retail | RTS 2026 · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:01
  This
• 0:01
  is
• 0:01
  Omnitalk
• 0:01
  Retail.
• 0:02
  I'm
• 0:02
  Chris
• 0:02
  Walton
• 0:03
  and
• 0:03
  we
• 0:03
  are
• 0:03
  coming
• 0:03
  to
• 0:03
  you
• 0:04
  live
• 0:04
  from
• 0:04
  the
• 0:04
  Retail
• 0:04
  Technology
• 0:05
  show
• 0:05
  in
• 0:06
  London
• 0:06
  from
• 0:07
  the
• 0:07
  Vuzion
• 0:08
  podcast
• 0:08
  studio.
• 0:09
  And
• 0:09
  I
• 0:09
  am
• 0:09
  pleased
• 0:09
  to
• 0:09
  introduce
• 0:10
  my
• 0:10
  next
• 0:10
  guest
• 0:11
  for
• 0:11
  today,
• 0:11
  Helen
• 0:12
  Dickinson,
• 0:12
  the
• 0:13
  chief
• 0:13
  executive
• 0:13
  at
• 0:14
  the
• 0:14
  British
• 0:14
  Retail
• 0:15
  Consortium.
• 0:15
  Helen,
• 0:16
  welcome
• 0:16
  to
• 0:16
  omnitalk.
• 0:17
  Thanks
• 0:17
  for
• 0:17
  joining
• 0:17
  us.
• 0:18
  Thank
• 0:18
  you
• 0:18
  very
• 0:18
  much.
• 0:18
  Yeah,
• 0:19
  tell
• 0:19
  us
• 0:19
  about
• 0:19
  yourself
• 0:20
  and
• 0:20
  also
• 0:20
  what
• 0:20
  the
• 0:20
  British
• 0:21
  Retail
• 0:21
  Consortium
• 0:22
  does.
• 0:23
  So
• 0:24
  I'm
• 0:24
  the
• 0:24
  chief
• 0:25
  executive
• 0:25
  and
• 0:26
  the
• 0:26
  BRC
• 0:26
  is
• 0:26
  a
• 0:26
  trade
• 0:27
  body
• 0:27
  and
• 0:27
  industry
• 0:27
  body.
• 0:28
  So
• 0:28
  we
• 0:29
  have
• 0:30
  the
• 0:31
  majority
• 0:31
  of
• 0:32
  the
• 0:32
  larger
• 0:32
  retail
• 0:33
  businesses
• 0:33
  in
• 0:34
  the
• 0:34
  UK
• 0:34
  as
• 0:34
  members
• 0:35
  of
• 0:35
  the
• 0:35
  brc,
• 0:36
  and
• 0:37
  we
• 0:37
  also
• 0:37
  have
• 0:37
  some
• 0:37
  trade
• 0:38
  associations
• 0:38
  who
• 0:38
  look
• 0:39
  after
• 0:39
  independent
• 0:40
  businesses
• 0:41
  and
• 0:41
  smaller
• 0:41
  retailers
• 0:42
  who
• 0:42
  are
• 0:42
  also
• 0:43
  members.
• 0:44
  So
• 0:44
  our
• 0:44
  job
• 0:44
  is
• 0:45
  to
• 0:45
  represent
• 0:46
  the
• 0:46
  industry
• 0:47
  in
• 0:47
  the
• 0:47
  media
• 0:48
  with
• 0:48
  government
• 0:49
  to
• 0:49
  try
• 0:49
  and
• 0:50
  influence
• 0:51
  positive
• 0:52
  change
• 0:52
  or
• 0:53
  stop
• 0:53
  negative
• 0:53
  change.
• 0:55
  A
• 0:56
  lot
• 0:56
  of
• 0:56
  both
• 0:56
  of
• 0:56
  those
• 0:56
  right
• 0:57
  now.
• 0:57
  Right.
• 0:57
  Probably
• 0:57
  more
• 0:57
  so
• 0:58
  the
• 0:58
  last.
• 0:58
  Yeah.
• 0:58
  We
• 0:59
  tend
• 0:59
  to
• 0:59
  spend
• 0:59
  more
• 1:00
  time
• 1:00
  on
• 1:00
  the
• 1:00
  second
• 1:00
  part
• 1:01
  than
• 1:01
  the
• 1:01
  first
• 1:01
  part.
• 1:02
  Right,
• 1:02
  right.
• 1:02
  And
• 1:02
  what's
• 1:03
  your
• 1:03
  background,
• 1:03
  too?
• 1:04
  My
• 1:05
  background
• 1:05
  is
• 1:06
  I
• 1:06
  used
• 1:06
  to
• 1:06
  be
• 1:06
  an
• 1:06
  accountant
• 1:07
  once.
• 1:08
  I
• 1:08
  used
• 1:08
  to
• 1:08
  work
• 1:08
  for
• 1:09
  one
• 1:09
  of
• 1:09
  the
• 1:09
  big
• 1:09
  four
• 1:09
  accounting
• 1:10
  firms
• 1:11
  and
• 1:11
  I
• 1:11
  was
• 1:11
  there
• 1:11
  for
• 1:12
  over
• 1:12
  20
• 1:12
  years,
• 1:13
  and
• 1:14
  then
• 1:14
  somebody
• 1:14
  tapped
• 1:15
  me
• 1:15
  on
• 1:15
  the
• 1:15
  shoulder
• 1:15
  one
• 1:15
  day
• 1:16
  and
• 1:17
  I
• 1:17
  ended
• 1:17
  up
• 1:18
  at
• 1:18
  the
• 1:18
  brc.
• 1:19
  So
• 1:19
  the
• 1:19
  connection
• 1:19
  was
• 1:19
  retail.
• 1:20
  So
• 1:20
  I
• 1:20
  was
• 1:20
  always
• 1:21
  looking
• 1:21
  after
• 1:21
  retail
• 1:22
  clients
• 1:22
  when
• 1:23
  was.
• 1:24
  When
• 1:25
  I
• 1:25
  was
• 1:25
  at
• 1:25
  kpmg.
• 1:26
  Wow.
• 1:27
  What
• 1:27
  did
• 1:27
  that
• 1:27
  experience
• 1:27
  give
• 1:28
  you
• 1:28
  that
• 1:28
  you
• 1:28
  still
• 1:28
  draw
• 1:29
  upon
• 1:29
  in
• 1:29
  your
• 1:29
  role
• 1:29
  now?
• 1:30
  I
• 1:31
  think
• 1:31
  that
• 1:31
  experience
• 1:32
  gave
• 1:32
  me
• 1:33
  firstly,
• 1:33
  you
• 1:33
  know,
• 1:33
  some
• 1:33
  of
• 1:34
  the
• 1:34
  relationships
• 1:34
  of
• 1:35
  people
• 1:35
  within
• 1:35
  the
• 1:35
  industry,
• 1:36
  and
• 1:36
  that
• 1:36
  is
• 1:36
  obviously
• 1:37
  really
• 1:37
  important.
• 1:38
  It
• 1:39
  also
• 1:39
  gave
• 1:39
  me,
• 1:40
  I
• 1:40
  think,
• 1:40
  the
• 1:41
  sort
• 1:42
  of
• 1:42
  analytical
• 1:43
  brain
• 1:43
  that
• 1:43
  you
• 1:43
  need
• 1:44
  to
• 1:44
  try
• 1:44
  and
• 1:44
  be
• 1:44
  able
• 1:44
  to
• 1:47
  solve
• 1:49
  complex
• 1:49
  problems.
• 1:49
  Which
• 1:50
  makes
• 1:50
  me
• 1:50
  sound
• 1:50
  like
• 1:50
  I'm,
• 1:51
  you
• 1:51
  know,
• 1:51
  not
• 1:51
  a
• 1:51
  scientist,
• 1:52
  but
• 1:52
  at
• 1:52
  least.
• 1:52
  Put
• 1:52
  them
• 1:52
  in
• 1:52
  dollars.
• 1:54
  Yeah.
• 1:54
  You've
• 1:54
  got
• 1:55
  to
• 1:56
  look
• 1:57
  across,
• 1:57
  you
• 1:57
  know,
• 1:58
  different
• 1:58
  views
• 1:58
  and
• 1:59
  try
• 1:59
  to
• 1:59
  come
• 2:00
  to
• 2:00
  some
• 2:00
  consensus
• 2:01
  when
• 2:01
  you're
• 2:01
  in
• 2:02
  a,
• 2:02
  you
• 2:02
  know,
• 2:02
  an
• 2:03
  industry
• 2:03
  body
• 2:03
  or
• 2:03
  a
• 2:03
  trade
• 2:03
  association.
• 2:05
  What
• 2:05
  it
• 2:05
  didn't
• 2:05
  teach
• 2:06
  me
• 2:06
  is
• 2:06
  anything
• 2:06
  to
• 2:07
  do
• 2:07
  with
• 2:07
  politics
• 2:08
  or
• 2:08
  anything
• 2:09
  to
• 2:09
  do
• 2:09
  with
• 2:09
  government
• 2:09
  and
• 2:10
  how
• 2:10
  they
• 2:10
  work.
• 2:11
  So
• 2:11
  all
• 2:11
  of
• 2:11
  that
• 2:11
  was
• 2:12
  like
• 2:12
  a.
• 2:15
  A
• 2:15
  journey
• 2:15
  of
• 2:18
  newness.
• 2:18
  And
• 2:19
  it's
• 2:19
  taken
• 2:20
  12
• 2:20
  years
• 2:20
  and
• 2:20
  I
• 2:20
  still
• 2:21
  haven't
• 2:21
  quite
• 2:21
  got
• 2:22
  to
• 2:22
  the
• 2:22
  bottom
• 2:22
  of
• 2:22
  it.
• 2:22
  A
• 2:22
  baptism
• 2:23
  by
• 2:23
  fire,
• 2:24
  learning
• 2:24
  on
• 2:24
  the
• 2:24
  job,
• 2:25
  I
• 2:25
  take
• 2:25
  it?
• 2:25
  Yes,
• 2:26
  yes,
• 2:26
  yes.
• 2:26
  Well,
• 2:27
  so
• 2:27
  you've
• 2:27
  been
• 2:27
  at
• 2:28
  the
• 2:28
  BRC
• 2:28
  now,
• 2:28
  how
• 2:28
  long?
• 2:29
  12
• 2:29
  years.
• 2:29
  12
• 2:29
  years?
• 2:29
  13
• 2:30
  years,
• 2:30
  yeah.
• 2:30
  Oh,
• 2:31
  my
• 2:31
  gosh.
• 2:31
  12.
• 2:31
  Okay.
• 2:31
  So
• 2:32
  that's
• 2:32
  a
• 2:32
  good
• 2:32
  bit
• 2:32
  of
• 2:32
  time.
• 2:32
  You've
• 2:33
  seen
• 2:33
  a
• 2:33
  lot
• 2:33
  of
• 2:34
  different
• 2:34
  things.
• 2:34
  You've
• 2:34
  seen
• 2:35
  the
• 2:35
  pandemic,
• 2:35
  you've
• 2:36
  Seen
• 2:36
  Brexit
• 2:37
  as
• 2:37
  well.
• 2:37
  So,
• 2:38
  like,
• 2:38
  I'm
• 2:39
  curious,
• 2:39
  in
• 2:40
  that
• 2:40
  time,
• 2:40
  what
• 2:40
  is.
• 2:41
  Is
• 2:41
  the
• 2:41
  most
• 2:41
  significant
• 2:42
  way
• 2:43
  your
• 2:43
  role
• 2:43
  or
• 2:43
  your
• 2:44
  job
• 2:44
  has
• 2:44
  changed
• 2:45
  and
• 2:45
  also
• 2:45
  what
• 2:46
  hasn't
• 2:46
  changed
• 2:47
  about
• 2:47
  the
• 2:47
  role
• 2:47
  too?
• 2:49
  I
• 2:49
  think
• 2:49
  what
• 2:49
  hasn't
• 2:50
  changed
• 2:50
  is
• 2:51
  that
• 2:52
  you
• 2:52
  have
• 2:54
  a
• 2:54
  diverse,
• 2:55
  exciting
• 2:56
  industry
• 2:57
  where
• 2:59
  everybody
• 3:00
  has
• 3:01
  a
• 3:01
  point
• 3:02
  of
• 3:02
  view
• 3:02
  about
• 3:02
  something.
• 3:04
  And
• 3:04
  so
• 3:05
  trying
• 3:05
  to
• 3:06
  work
• 3:06
  out
• 3:07
  what
• 3:07
  the
• 3:07
  consistent
• 3:08
  point
• 3:08
  of
• 3:08
  view
• 3:08
  is,
• 3:09
  is
• 3:09
  part
• 3:10
  of
• 3:10
  the
• 3:10
  art
• 3:11
  of
• 3:12
  being
• 3:12
  in
• 3:12
  a
• 3:12
  trade
• 3:12
  association.
• 3:13
  So
• 3:13
  I
• 3:14
  think
• 3:14
  the,
• 3:14
  you
• 3:15
  know,
• 3:15
  the
• 3:15
  excitement,
• 3:16
  the
• 3:16
  strength
• 3:17
  of
• 3:18
  opinion
• 3:19
  and,
• 3:21
  you
• 3:21
  know,
• 3:22
  voice
• 3:22
  that
• 3:23
  businesses
• 3:23
  have
• 3:23
  themselves
• 3:24
  is
• 3:24
  still
• 3:25
  there
• 3:26
  and
• 3:26
  has
• 3:26
  always
• 3:26
  been
• 3:26
  there,
• 3:27
  which
• 3:27
  is,
• 3:27
  you
• 3:27
  know,
• 3:28
  the
• 3:28
  strength
• 3:28
  of
• 3:29
  the
• 3:29
  industry.
• 3:30
  And
• 3:30
  what's
• 3:31
  different
• 3:31
  is
• 3:32
  like,
• 3:32
  you
• 3:32
  know,
• 3:32
  everything
• 3:33
  is
• 3:33
  different.
• 3:33
  If
• 3:33
  you
• 3:33
  think
• 3:34
  about
• 3:34
  it,
• 3:34
  you
• 3:34
  know,
• 3:34
  we've
• 3:35
  had
• 3:35
  four
• 3:36
  or
• 3:36
  five
• 3:36
  different.
• 3:37
  Right.
• 3:37
  Four
• 3:37
  or
• 3:37
  five
• 3:37
  different
• 3:38
  governments.
• 3:38
  That's
• 3:39
  a
• 3:39
  whole
• 3:39
  different
• 3:39
  set
• 3:39
  of
• 3:40
  people.
• 3:41
  As
• 3:42
  you
• 3:42
  know,
• 3:42
  you
• 3:42
  mentioned,
• 3:43
  we've
• 3:43
  had
• 3:43
  Brexit,
• 3:44
  we
• 3:44
  had
• 3:44
  Covid,
• 3:45
  we
• 3:45
  had
• 3:45
  the
• 3:45
  supply
• 3:46
  chain
• 3:46
  challenges
• 3:47
  and
• 3:47
  the
• 3:47
  previous
• 3:48
  energy
• 3:48
  crisis,
• 3:49
  which
• 3:49
  was
• 3:49
  the
• 3:49
  other
• 3:50
  one,
• 3:50
  not
• 3:50
  this
• 3:51
  one,
• 3:51
  the
• 3:51
  other
• 3:51
  one.
• 3:53
  And
• 3:54
  so
• 3:54
  in
• 3:54
  each
• 3:55
  of
• 3:55
  those
• 3:55
  sort
• 3:56
  of
• 3:56
  phases
• 3:56
  of
• 3:57
  time,
• 3:57
  it's
• 3:58
  felt
• 3:58
  like
• 3:58
  a
• 3:58
  different
• 3:58
  job.
• 3:59
  So
• 3:59
  although
• 3:59
  I've
• 3:59
  been
• 4:00
  here
• 4:00
  for
• 4:01
  a
• 4:01
  long
• 4:02
  time,
• 4:02
  it's
• 4:02
  not
• 4:03
  like
• 4:03
  I'm
• 4:04
  doing
• 4:04
  the
• 4:04
  same
• 4:04
  job
• 4:04
  as
• 4:05
  I
• 4:05
  was
• 4:05
  13
• 4:05
  years
• 4:06
  ago.
• 4:06
  It's.
• 4:07
  It's
• 4:07
  just.
• 4:07
  It's
• 4:08
  different
• 4:08
  people.
• 4:09
  It's,
• 4:10
  you
• 4:10
  know,
• 4:10
  some
• 4:10
  of
• 4:10
  the
• 4:10
  issues
• 4:11
  are
• 4:11
  the
• 4:11
  same,
• 4:11
  but
• 4:11
  not
• 4:12
  all
• 4:12
  of
• 4:12
  them.
• 4:12
  So
• 4:13
  it's,
• 4:13
  you
• 4:13
  know,
• 4:13
  it's
• 4:14
  mainly
• 4:14
  different
• 4:15
  issues
• 4:15
  and
• 4:16
  it's,
• 4:16
  you
• 4:17
  know,
• 4:17
  a
• 4:17
  different
• 4:17
  environment.
• 4:19
  So
• 4:19
  it's
• 4:20
  just
• 4:20
  a
• 4:20
  different
• 4:20
  job.
• 4:21
  Yeah,
• 4:21
  I
• 4:21
  imagine
• 4:22
  just
• 4:22
  even
• 4:22
  in
• 4:22
  the
• 4:22
  last,
• 4:22
  like,
• 4:23
  five
• 4:23
  or
• 4:23
  six
• 4:23
  years
• 4:23
  alone,
• 4:24
  the
• 4:24
  learning
• 4:24
  on
• 4:24
  the
• 4:24
  job
• 4:24
  has
• 4:25
  got
• 4:25
  to
• 4:25
  be
• 4:25
  immense.
• 4:26
  It's
• 4:26
  got
• 4:26
  to
• 4:26
  be
• 4:27
  an
• 4:27
  incredible
• 4:27
  crucible.
• 4:28
  Well,
• 4:29
  and
• 4:29
  also,
• 4:29
  because
• 4:29
  it
• 4:30
  isn't
• 4:30
  really.
• 4:31
  I
• 4:31
  mean,
• 4:32
  the
• 4:32
  interesting
• 4:32
  thing,
• 4:32
  coming
• 4:33
  back
• 4:33
  to
• 4:33
  your
• 4:33
  question
• 4:34
  earlier
• 4:34
  about,
• 4:34
  you
• 4:34
  know,
• 4:34
  the
• 4:35
  difference
• 4:35
  between,
• 4:35
  between
• 4:35
  the
• 4:36
  old
• 4:36
  career
• 4:36
  and
• 4:36
  the
• 4:37
  new
• 4:37
  one
• 4:37
  is
• 4:37
  the
• 4:37
  old
• 4:37
  career.
• 4:38
  I
• 4:38
  used
• 4:38
  to
• 4:38
  be,
• 4:38
  you
• 4:39
  know,
• 4:39
  as
• 4:39
  I
• 4:39
  said,
• 4:39
  an
• 4:39
  accountant,
• 4:40
  an
• 4:40
  auditor.
• 4:41
  It's
• 4:41
  like
• 4:41
  process.
• 4:42
  This
• 4:43
  is
• 4:43
  what
• 4:43
  you
• 4:43
  do.
• 4:43
  That
• 4:44
  was
• 4:44
  the
• 4:44
  rule.
• 4:44
  But,
• 4:44
  you
• 4:44
  know,
• 4:45
  that
• 4:45
  was
• 4:45
  the
• 4:45
  book.
• 4:45
  You
• 4:45
  did
• 4:46
  that,
• 4:46
  then
• 4:46
  you
• 4:46
  did
• 4:46
  this,
• 4:46
  then
• 4:47
  you
• 4:47
  did
• 4:47
  that.
• 4:48
  There
• 4:48
  is
• 4:48
  no.
• 4:49
  There's
• 4:49
  no
• 4:50
  book.
• 4:50
  No
• 4:50
  book.
• 4:51
  And
• 4:51
  if
• 4:51
  you
• 4:51
  want
• 4:52
  to
• 4:53
  influence
• 4:54
  a
• 4:55
  government,
• 4:55
  then
• 4:55
  there
• 4:56
  is
• 4:56
  no.
• 4:56
  There's,
• 4:57
  you
• 4:57
  know,
• 4:57
  there's
• 4:58
  sort
• 4:58
  of
• 4:58
  channels,
• 4:59
  you
• 4:59
  know,
• 4:59
  you
• 5:00
  can
• 5:00
  talk
• 5:00
  to
• 5:00
  them,
• 5:00
  you
• 5:01
  can
• 5:01
  use
• 5:01
  the
• 5:01
  media,
• 5:02
  you
• 5:02
  can
• 5:02
  mobilise
• 5:03
  MPs,
• 5:04
  mobilise
• 5:04
  Parliament
• 5:06
  and
• 5:06
  really
• 5:07
  try
• 5:07
  and,
• 5:07
  you
• 5:07
  know,
• 5:07
  get
• 5:08
  people
• 5:08
  aligned
• 5:09
  with
• 5:09
  what
• 5:09
  it
• 5:09
  is
• 5:10
  that
• 5:10
  you're
• 5:10
  trying
• 5:10
  to
• 5:10
  do.
• 5:11
  But
• 5:12
  how
• 5:12
  much
• 5:13
  effort
• 5:14
  and
• 5:14
  the
• 5:15
  way
• 5:15
  that
• 5:15
  you
• 5:15
  do
• 5:15
  that,
• 5:16
  you
• 5:16
  know,
• 5:16
  it
• 5:17
  depends
• 5:17
  on
• 5:17
  the
• 5:17
  circumstances,
• 5:18
  it
• 5:18
  depends
• 5:19
  on
• 5:19
  the
• 5:19
  issue,
• 5:20
  it
• 5:21
  depends
• 5:21
  on
• 5:21
  the
• 5:21
  politics
• 5:22
  and
• 5:22
  what
• 5:23
  is
• 5:23
  happening
• 5:25
  from
• 5:25
  a
• 5:25
  political
• 5:26
  point
• 5:26
  of
• 5:26
  view
• 5:27
  as
• 5:27
  well
• 5:28
  as
• 5:29
  I
• 5:30
  think
• 5:30
  a
• 5:30
  lot
• 5:30
  of
• 5:30
  business
• 5:31
  leaders
• 5:31
  think
• 5:31
  that
• 5:32
  it's
• 5:33
  just
• 5:33
  logical
• 5:33
  they
• 5:33
  should.
• 5:34
  Of
• 5:34
  course
• 5:34
  they
• 5:34
  should
• 5:34
  do
• 5:34
  that,
• 5:35
  shouldn't
• 5:35
  they?
• 5:35
  And
• 5:36
  it's
• 5:36
  kind
• 5:36
  of
• 5:36
  like,
• 5:37
  yeah,
• 5:38
  of
• 5:38
  course
• 5:38
  they
• 5:38
  should,
• 5:38
  but
• 5:39
  that
• 5:39
  doesn't
• 5:39
  mean
• 5:39
  that
• 5:39
  they
• 5:39
  will.
• 5:40
  So
• 5:40
  it's
• 5:40
  never
• 5:41
  quite
• 5:41
  as
• 5:41
  simple
• 5:41
  as
• 5:41
  that.
• 5:42
  Yeah,
• 5:42
  issues
• 5:42
  are
• 5:42
  always
• 5:42
  complex.
• 5:43
  All
• 5:43
  right,
• 5:43
  so
• 5:44
  that's
• 5:45
  kind
• 5:45
  of
• 5:45
  where
• 5:45
  we
• 5:45
  were.
• 5:45
  I'm
• 5:46
  curious
• 5:46
  if
• 5:46
  we
• 5:46
  turn
• 5:46
  our
• 5:46
  attention
• 5:47
  to
• 5:47
  now,
• 5:48
  what
• 5:48
  are
• 5:48
  your
• 5:48
  biggest
• 5:49
  objectives
• 5:49
  at
• 5:50
  the
• 5:50
  BRC
• 5:50
  as
• 5:51
  you
• 5:51
  look
• 5:51
  into
• 5:51
  the
• 5:51
  years
• 5:52
  ahead?
• 5:54
  Well,
• 5:54
  the
• 5:54
  biggest
• 5:55
  objective
• 5:55
  right
• 5:56
  now
• 5:56
  is
• 5:56
  all
• 5:57
  around
• 5:57
  sort
• 5:57
  of
• 5:58
  supporting
• 5:58
  the
• 5:58
  industry
• 5:58
  to
• 5:59
  navigate
• 6:00
  what's
• 6:00
  the,
• 6:01
  you
• 6:01
  know,
• 6:01
  the.
• 6:03
  Well,
• 6:03
  we're
• 6:03
  in
• 6:04
  it.
• 6:04
  So
• 6:04
  it's
• 6:04
  not
• 6:04
  even
• 6:04
  like
• 6:05
  just
• 6:05
  the
• 6:05
  consequences,
• 6:05
  the
• 6:06
  sort
• 6:06
  of,
• 6:06
  the,
• 6:06
  the
• 6:07
  environment
• 6:07
  of,
• 6:08
  and
• 6:08
  the
• 6:09
  knock
• 6:09
  on
• 6:09
  consequences
• 6:10
  of
• 6:10
  what
• 6:10
  is
• 6:11
  happening
• 6:11
  in
• 6:12
  the
• 6:12
  Middle
• 6:12
  East.
• 6:14
  So,
• 6:14
  you
• 6:14
  know,
• 6:15
  we
• 6:15
  are.
• 6:15
  There's
• 6:16
  no
• 6:16
  sort
• 6:16
  of
• 6:17
  shortages
• 6:17
  of
• 6:18
  anything
• 6:18
  in
• 6:18
  this
• 6:19
  country
• 6:19
  at
• 6:19
  the
• 6:19
  moment,
• 6:20
  but
• 6:21
  there
• 6:21
  are
• 6:21
  obviously
• 6:22
  people
• 6:22
  are
• 6:22
  seeing
• 6:23
  prices
• 6:23
  going
• 6:24
  up
• 6:24
  in
• 6:24
  their
• 6:24
  supply
• 6:25
  chains.
• 6:25
  Whether
• 6:25
  that
• 6:26
  is,
• 6:27
  you
• 6:27
  know,
• 6:27
  logistics
• 6:28
  costs,
• 6:29
  production
• 6:29
  costs,
• 6:30
  costs
• 6:30
  of,
• 6:31
  you
• 6:31
  know,
• 6:31
  farming,
• 6:32
  food,
• 6:32
  all
• 6:32
  of
• 6:33
  that
• 6:33
  increased
• 6:34
  energy
• 6:34
  cost
• 6:34
  is
• 6:35
  going
• 6:35
  to
• 6:35
  start
• 6:35
  feeding
• 6:36
  through
• 6:37
  those
• 6:37
  supply
• 6:37
  chains
• 6:38
  and
• 6:38
  into,
• 6:39
  you
• 6:40
  know,
• 6:40
  the
• 6:40
  pockets
• 6:40
  of
• 6:40
  consumers
• 6:41
  in
• 6:41
  terms
• 6:42
  of
• 6:42
  higher
• 6:42
  prices
• 6:43
  over
• 6:43
  the
• 6:43
  coming
• 6:43
  months.
• 6:44
  So
• 6:44
  the
• 6:45
  biggest
• 6:45
  objective
• 6:45
  from
• 6:46
  our
• 6:46
  point
• 6:46
  of
• 6:46
  view
• 6:46
  is
• 6:47
  really
• 6:47
  providing
• 6:48
  a
• 6:48
  safe
• 6:48
  space
• 6:48
  for
• 6:49
  the
• 6:49
  retailers
• 6:49
  to
• 6:49
  talk
• 6:49
  to
• 6:50
  each
• 6:50
  other
• 6:51
  so
• 6:51
  that,
• 6:51
  you
• 6:51
  know,
• 6:51
  we
• 6:51
  can
• 6:52
  horizon
• 6:52
  scan
• 6:53
  and
• 6:53
  make
• 6:53
  sure
• 6:53
  that
• 6:53
  everybody's
• 6:55
  aware
• 6:56
  of
• 6:57
  what's
• 6:57
  next
• 6:59
  on
• 6:59
  the
• 6:59
  horizon
• 7:00
  and
• 7:00
  just
• 7:00
  troubleshoot
• 7:01
  if
• 7:01
  there
• 7:01
  are
• 7:01
  any
• 7:01
  issues
• 7:02
  and
• 7:02
  also
• 7:03
  to
• 7:03
  try
• 7:03
  and
• 7:03
  persuade
• 7:03
  the
• 7:04
  government
• 7:06
  to
• 7:06
  do
• 7:06
  some
• 7:07
  things
• 7:07
  that
• 7:07
  would
• 7:07
  actually
• 7:09
  alleviate
• 7:09
  at
• 7:10
  least
• 7:10
  some
• 7:10
  of
• 7:10
  that
• 7:11
  inflationary
• 7:11
  pressure.
• 7:12
  So
• 7:13
  really
• 7:13
  looking
• 7:14
  at
• 7:15
  energy
• 7:15
  costs
• 7:16
  and
• 7:16
  how
• 7:17
  they're
• 7:17
  made
• 7:17
  up,
• 7:17
  because
• 7:18
  a
• 7:18
  lot
• 7:18
  of
• 7:18
  our
• 7:18
  energy
• 7:19
  costs
• 7:19
  are
• 7:19
  taxes
• 7:20
  and
• 7:20
  levies
• 7:20
  is
• 7:21
  this
• 7:21
  country.
• 7:22
  So
• 7:22
  is
• 7:22
  there
• 7:22
  anything
• 7:23
  that
• 7:23
  they
• 7:23
  can
• 7:23
  do
• 7:23
  to
• 7:24
  reduce
• 7:24
  those
• 7:24
  which
• 7:25
  would
• 7:25
  reduce
• 7:25
  the
• 7:26
  costs
• 7:26
  of
• 7:26
  energy
• 7:27
  for
• 7:27
  businesses
• 7:28
  and
• 7:29
  you
• 7:29
  know,
• 7:29
  pausing
• 7:30
  or
• 7:33
  shifting
• 7:34
  some
• 7:34
  of
• 7:34
  the
• 7:35
  legislation,
• 7:35
  some
• 7:36
  of
• 7:36
  the
• 7:36
  regulations
• 7:36
  that
• 7:37
  they
• 7:37
  were
• 7:37
  going
• 7:37
  to
• 7:37
  put
• 7:37
  in
• 7:38
  and
• 7:38
  kind
• 7:38
  of
• 7:39
  persuading
• 7:40
  them
• 7:40
  that
• 7:40
  now
• 7:40
  is
• 7:40
  not
• 7:41
  the
• 7:41
  time
• 7:41
  to
• 7:41
  be
• 7:41
  doing
• 7:42
  that
• 7:42
  because
• 7:42
  people
• 7:43
  need
• 7:43
  to
• 7:43
  be
• 7:43
  focused
• 7:44
  on
• 7:47
  managing
• 7:47
  inflationary
• 7:48
  costs
• 7:48
  out
• 7:49
  of
• 7:49
  their
• 7:49
  business
• 7:49
  because
• 7:50
  otherwise
• 7:50
  it
• 7:50
  will
• 7:50
  be
• 7:51
  customers
• 7:51
  that
• 7:51
  pay
• 7:52
  the
• 7:52
  price.
• 7:52
  Right,
• 7:53
  right.
• 7:53
  Yeah.
• 7:53
  And
• 7:53
  you
• 7:54
  know,
• 7:54
  I
• 7:54
  heard
• 7:55
  this
• 7:55
  term
• 7:55
  yesterday,
• 7:55
  the
• 7:55
  black
• 7:55
  swan
• 7:56
  event
• 7:56
  that
• 7:56
  is
• 7:56
  the
• 7:57
  Middle
• 7:57
  east,
• 7:57
  you
• 7:57
  know,
• 7:57
  we've
• 7:57
  had
• 7:58
  a
• 7:58
  lot
• 7:58
  of
• 7:58
  those.
• 7:58
  I'm
• 7:58
  curious
• 7:59
  too,
• 7:59
  is
• 7:59
  it.
• 7:59
  So
• 8:00
  that's
• 8:00
  a
• 8:00
  major
• 8:00
  Headwind.
• 8:01
  Are
• 8:01
  there
• 8:01
  any
• 8:01
  other
• 8:01
  headwinds
• 8:02
  that
• 8:02
  are
• 8:02
  just
• 8:02
  generally
• 8:03
  lying
• 8:03
  there,
• 8:04
  you
• 8:04
  know,
• 8:04
  that
• 8:04
  you've
• 8:04
  been
• 8:05
  trying
• 8:05
  to
• 8:05
  tackle
• 8:05
  day
• 8:05
  in
• 8:06
  and
• 8:06
  day
• 8:06
  out,
• 8:06
  even
• 8:06
  before
• 8:07
  the
• 8:07
  crisis
• 8:07
  in
• 8:07
  the
• 8:07
  Middle
• 8:08
  east
• 8:08
  as
• 8:08
  well.
• 8:09
  So
• 8:09
  most
• 8:09
  of
• 8:09
  them
• 8:10
  relate
• 8:10
  to
• 8:10
  regulations
• 8:11
  that
• 8:11
  are
• 8:12
  in
• 8:12
  the
• 8:12
  pipeline
• 8:13
  in
• 8:13
  this
• 8:13
  country.
• 8:13
  So
• 8:14
  the
• 8:14
  biggest
• 8:14
  one
• 8:14
  of
• 8:14
  those
• 8:15
  is
• 8:15
  the
• 8:15
  changes
• 8:16
  to
• 8:16
  employment.
• 8:17
  Okay.
• 8:17
  So
• 8:18
  there
• 8:18
  was
• 8:18
  a
• 8:18
  big
• 8:19
  act
• 8:19
  that
• 8:20
  was
• 8:20
  passed
• 8:20
  in
• 8:21
  December
• 8:21
  last
• 8:21
  year
• 8:22
  called
• 8:22
  the
• 8:22
  Employment
• 8:22
  Rights
• 8:23
  Act.
• 8:24
  So
• 8:24
  this
• 8:24
  is,
• 8:25
  you
• 8:25
  know,
• 8:25
  a
• 8:26
  really
• 8:26
  comprehensive
• 8:28
  and
• 8:29
  major
• 8:29
  shift
• 8:30
  to
• 8:31
  everything
• 8:32
  from,
• 8:33
  you
• 8:33
  know,
• 8:33
  what
• 8:33
  probation
• 8:34
  periods
• 8:35
  look
• 8:35
  like,
• 8:36
  how
• 8:36
  much
• 8:37
  notice
• 8:37
  you
• 8:37
  have
• 8:37
  to
• 8:38
  give
• 8:38
  staff
• 8:38
  of
• 8:38
  shift
• 8:39
  changes,
• 8:40
  what
• 8:40
  sort
• 8:41
  of
• 8:41
  contracts
• 8:42
  you
• 8:42
  have
• 8:42
  to
• 8:42
  offer
• 8:43
  your
• 8:43
  employees
• 8:44
  if
• 8:44
  you're
• 8:45
  a
• 8:45
  business.
• 8:46
  So
• 8:46
  a
• 8:47
  lot
• 8:47
  of
• 8:47
  them
• 8:48
  will
• 8:48
  have
• 8:48
  a
• 8:48
  big
• 8:49
  implication
• 8:49
  for
• 8:50
  retail
• 8:50
  businesses
• 8:51
  and
• 8:51
  how
• 8:51
  they
• 8:51
  operate.
• 8:53
  So
• 8:53
  the
• 8:54
  law
• 8:54
  has
• 8:54
  passed,
• 8:55
  but
• 8:55
  there's
• 8:56
  still
• 8:56
  a
• 8:56
  whole
• 8:56
  lot
• 8:56
  of
• 8:57
  detail
• 8:58
  in
• 8:58
  how
• 8:59
  they're
• 8:59
  going
• 8:59
  to
• 8:59
  implement
• 9:00
  some
• 9:00
  of
• 9:00
  it.
• 9:01
  So
• 9:01
  our
• 9:01
  job
• 9:02
  has
• 9:02
  been
• 9:02
  to
• 9:02
  try
• 9:03
  and
• 9:03
  influence,
• 9:04
  and
• 9:04
  will
• 9:04
  continue
• 9:04
  to
• 9:05
  be
• 9:05
  to
• 9:05
  influence
• 9:06
  some
• 9:06
  of
• 9:06
  those
• 9:09
  provisions
• 9:10
  and
• 9:10
  make
• 9:10
  sure
• 9:10
  that
• 9:11
  they
• 9:11
  don't
• 9:12
  stand
• 9:12
  in
• 9:13
  the
• 9:13
  way
• 9:13
  of
• 9:13
  retailers
• 9:14
  ability
• 9:14
  to
• 9:15
  continue
• 9:15
  to
• 9:15
  offer
• 9:15
  flexible,
• 9:16
  local,
• 9:18
  part
• 9:18
  time,
• 9:19
  entry
• 9:19
  level
• 9:20
  jobs,
• 9:20
  which
• 9:21
  are
• 9:21
  really,
• 9:21
  really
• 9:21
  important.
• 9:22
  And
• 9:22
  there
• 9:22
  is
• 9:22
  a
• 9:22
  risk
• 9:23
  that
• 9:23
  they
• 9:23
  will
• 9:24
  do
• 9:24
  that.
• 9:24
  So
• 9:24
  that's
• 9:25
  the,
• 9:25
  the
• 9:26
  other
• 9:27
  big
• 9:27
  thing.
• 9:28
  And
• 9:28
  it's
• 9:28
  really,
• 9:28
  I
• 9:28
  mean,
• 9:29
  it's
• 9:29
  really
• 9:29
  big.
• 9:30
  Yeah,
• 9:31
  right,
• 9:31
  yeah,
• 9:31
  it's
• 9:31
  just
• 9:31
  day
• 9:31
  to
• 9:32
  day
• 9:32
  big
• 9:32
  too.
• 9:32
  Right.
• 9:32
  So
• 9:33
  yeah,
• 9:33
  you
• 9:33
  got
• 9:33
  the
• 9:33
  head,
• 9:33
  you
• 9:34
  got
• 9:34
  the
• 9:34
  supply
• 9:34
  headwind
• 9:35
  and
• 9:35
  then
• 9:35
  you've
• 9:35
  got
• 9:35
  the
• 9:35
  labor
• 9:35
  headwind
• 9:36
  too,
• 9:36
  it
• 9:36
  sounds
• 9:36
  like
• 9:36
  here.
• 9:37
  Yeah.
• 9:38
  And
• 9:38
  we,
• 9:38
  you
• 9:38
  know,
• 9:39
  there
• 9:39
  is,
• 9:39
  there's
• 9:40
  a
• 9:40
  big
• 9:40
  problem
• 9:41
  in
• 9:41
  this
• 9:41
  country.
• 9:41
  There's
• 9:42
  a
• 9:42
  million
• 9:43
  Neets.
• 9:44
  So
• 9:44
  not
• 9:44
  in
• 9:44
  employment
• 9:45
  or
• 9:45
  education
• 9:46
  or
• 9:46
  training.
• 9:46
  So
• 9:47
  this
• 9:47
  is
• 9:47
  young
• 9:48
  people,
• 9:49
  the
• 9:51
  employment,
• 9:52
  the
• 9:52
  unemployment
• 9:53
  figures
• 9:53
  are
• 9:53
  about
• 9:54
  5%.
• 9:55
  They
• 9:56
  did
• 9:56
  come
• 9:56
  down
• 9:56
  a
• 9:57
  bit
• 9:57
  in
• 9:57
  the
• 9:57
  last
• 9:58
  month,
• 9:58
  but
• 9:58
  generally
• 9:59
  speaking,
• 9:59
  unemployment
• 10:00
  has
• 10:00
  been
• 10:00
  rising.
• 10:02
  So,
• 10:02
  you
• 10:03
  know,
• 10:03
  while
• 10:03
  government
• 10:04
  wants
• 10:04
  to
• 10:04
  change
• 10:05
  employment
• 10:05
  rights
• 10:06
  for
• 10:06
  people
• 10:06
  who
• 10:06
  are
• 10:06
  working,
• 10:08
  we've
• 10:09
  got
• 10:09
  to
• 10:09
  be
• 10:09
  careful
• 10:09
  that
• 10:09
  we
• 10:10
  don't
• 10:10
  do
• 10:10
  that
• 10:10
  at
• 10:10
  the
• 10:10
  expense
• 10:11
  of
• 10:11
  losing
• 10:12
  a
• 10:12
  whole
• 10:12
  bunch
• 10:12
  of
• 10:12
  jobs.
• 10:14
  So,
• 10:15
  yeah,
• 10:16
  the
• 10:16
  labour
• 10:17
  market
• 10:18
  is
• 10:18
  not.
• 10:18
  There's
• 10:19
  a
• 10:19
  lot
• 10:19
  of
• 10:19
  people
• 10:19
  who
• 10:19
  are
• 10:20
  on
• 10:20
  long
• 10:20
  term
• 10:20
  sick
• 10:21
  with
• 10:21
  mental
• 10:21
  health
• 10:21
  problems.
• 10:23
  And
• 10:23
  I'm
• 10:24
  sure
• 10:24
  you've
• 10:24
  heard
• 10:25
  about
• 10:25
  the
• 10:25
  NHS
• 10:26
  and
• 10:26
  waiting
• 10:26
  lists
• 10:27
  and
• 10:27
  all
• 10:28
  the
• 10:28
  rest
• 10:28
  of
• 10:28
  it
• 10:28
  as
• 10:28
  well.
• 10:29
  So
• 10:29
  that's
• 10:29
  a
• 10:29
  paramount
• 10:30
  issue.
• 10:30
  All
• 10:30
  right,
• 10:30
  so
• 10:31
  the
• 10:31
  other
• 10:31
  issue
• 10:31
  that's
• 10:32
  on
• 10:32
  the
• 10:32
  horizon
• 10:32
  here,
• 10:33
  so
• 10:33
  to
• 10:33
  speak,
• 10:33
  is
• 10:34
  AI.
• 10:34
  And
• 10:34
  we'll
• 10:34
  get
• 10:34
  you
• 10:35
  out
• 10:35
  of
• 10:35
  here
• 10:35
  on
• 10:35
  this.
• 10:35
  So,
• 10:36
  so
• 10:36
  how
• 10:36
  does
• 10:36
  the,
• 10:37
  how
• 10:37
  is
• 10:37
  the
• 10:37
  BRC
• 10:37
  looking
• 10:38
  at
• 10:38
  the
• 10:38
  advent
• 10:38
  of
• 10:39
  AI?
• 10:39
  Are
• 10:39
  you,
• 10:40
  Is
• 10:40
  it
• 10:40
  generally
• 10:40
  looking
• 10:41
  at
• 10:41
  it
• 10:41
  excitedly,
• 10:42
  cautiously,
• 10:43
  a
• 10:43
  mix
• 10:43
  of
• 10:43
  both.
• 10:44
  Like,
• 10:44
  what's
• 10:44
  your
• 10:44
  interpretation
• 10:45
  there?
• 10:46
  I
• 10:46
  think
• 10:47
  when
• 10:47
  you
• 10:47
  talk
• 10:47
  to,
• 10:49
  or
• 10:49
  when
• 10:49
  I
• 10:49
  talk
• 10:50
  to
• 10:50
  retail
• 10:51
  leaders,
• 10:51
  I
• 10:51
  think
• 10:51
  some
• 10:52
  of
• 10:52
  them
• 10:52
  are
• 10:52
  still
• 10:52
  sort
• 10:53
  of
• 10:53
  navigating
• 10:53
  whether
• 10:54
  what
• 10:54
  they
• 10:54
  think
• 10:54
  the
• 10:54
  answer
• 10:55
  to
• 10:55
  that
• 10:55
  question
• 10:55
  is.
• 10:56
  Right,
• 10:56
  right.
• 10:57
  And
• 10:58
  I
• 10:58
  think,
• 10:58
  you
• 10:58
  know,
• 10:58
  we're
• 10:59
  only
• 10:59
  in
• 10:59
  the
• 10:59
  foothills
• 11:00
  of
• 11:00
  working
• 11:00
  out
• 11:01
  what
• 11:01
  some
• 11:01
  of
• 11:01
  the
• 11:01
  bigger
• 11:02
  use
• 11:02
  cases
• 11:02
  are,
• 11:03
  because
• 11:03
  I
• 11:04
  think
• 11:04
  what
• 11:04
  you
• 11:04
  can
• 11:04
  do
• 11:04
  is
• 11:05
  you
• 11:05
  can,
• 11:05
  you
• 11:06
  know,
• 11:06
  make
• 11:07
  a
• 11:07
  business
• 11:07
  a
• 11:08
  little
• 11:08
  bit
• 11:08
  more
• 11:08
  efficient.
• 11:09
  Right.
• 11:09
  But
• 11:09
  if
• 11:09
  you
• 11:10
  haven't
• 11:10
  really,
• 11:10
  you
• 11:11
  know,
• 11:11
  got
• 11:11
  rid
• 11:12
  of
• 11:12
  the
• 11:12
  internal
• 11:13
  silos
• 11:13
  and
• 11:14
  shifted
• 11:14
  the
• 11:14
  whole
• 11:15
  model
• 11:15
  of
• 11:15
  efficiency.
• 11:16
  Yeah.
• 11:17
  The
• 11:17
  whole
• 11:17
  business,
• 11:18
  the
• 11:18
  operating
• 11:18
  model,
• 11:20
  then
• 11:20
  you're
• 11:20
  not
• 11:21
  really
• 11:22
  taking
• 11:22
  full
• 11:22
  advantage
• 11:23
  of
• 11:23
  what
• 11:23
  the
• 11:23
  technology
• 11:24
  will
• 11:24
  be
• 11:24
  able
• 11:25
  to
• 11:25
  do.
• 11:25
  So
• 11:26
  I
• 11:26
  think
• 11:27
  we're
• 11:27
  in.
• 11:28
  You
• 11:28
  know,
• 11:28
  I
• 11:28
  think
• 11:28
  there
• 11:28
  is
• 11:29
  a
• 11:29
  great
• 11:29
  opportunity
• 11:30
  there,
• 11:30
  but
• 11:30
  I
• 11:31
  think
• 11:31
  we
• 11:31
  are
• 11:31
  still
• 11:31
  in
• 11:32
  the
• 11:32
  very
• 11:32
  early
• 11:32
  days
• 11:32
  of
• 11:33
  trying
• 11:33
  to,
• 11:34
  to,
• 11:34
  to
• 11:35
  leverage
• 11:35
  it.
• 11:36
  From
• 11:36
  our
• 11:36
  point
• 11:36
  of
• 11:37
  view,
• 11:37
  it's
• 11:38
  much
• 11:38
  more
• 11:38
  about
• 11:38
  the
• 11:39
  regulation
• 11:39
  that
• 11:39
  sits
• 11:40
  around
• 11:40
  it.
• 11:40
  So,
• 11:42
  you
• 11:42
  know,
• 11:42
  what
• 11:42
  does,
• 11:43
  you
• 11:44
  know,
• 11:44
  what
• 11:44
  does
• 11:45
  consumer
• 11:46
  protection
• 11:47
  regulation
• 11:48
  look
• 11:48
  like
• 11:48
  or
• 11:48
  should
• 11:49
  it
• 11:49
  look
• 11:49
  like
• 11:49
  in
• 11:49
  the
• 11:49
  future
• 11:50
  on
• 11:50
  the
• 11:50
  back
• 11:50
  of
• 11:50
  some
• 11:51
  of
• 11:51
  these
• 11:51
  technologies?
• 11:52
  Don't
• 11:52
  expect
• 11:52
  me
• 11:53
  to
• 11:53
  answer
• 11:53
  that
• 11:53
  question
• 11:54
  now
• 11:54
  because
• 11:54
  I
• 11:54
  don't
• 11:54
  know.
• 11:55
  But
• 11:55
  that
• 11:56
  is,
• 11:56
  that
• 11:56
  is,
• 11:56
  that's
• 11:56
  kind
• 11:57
  of
• 11:57
  the
• 11:57
  sort
• 11:57
  of
• 11:57
  thing
• 11:57
  that
• 11:58
  we're
• 11:58
  looking
• 11:59
  at.
• 11:59
  I
• 11:59
  always
• 11:59
  love
• 11:59
  when
• 12:00
  I
• 12:00
  get
• 12:00
  gold
• 12:00
  at
• 12:00
  the
• 12:00
  very
• 12:00
  end
• 12:01
  of
• 12:01
  the
• 12:01
  interview.
• 12:01
  Helen,
• 12:01
  that's
• 12:02
  great.
• 12:03
  I
• 12:03
  mean,
• 12:03
  that's
• 12:03
  interesting
• 12:03
  for
• 12:04
  me
• 12:04
  because
• 12:04
  that's
• 12:04
  a
• 12:04
  topic
• 12:05
  that
• 12:05
  I
• 12:05
  have
• 12:05
  not
• 12:05
  even
• 12:05
  heard
• 12:05
  word
• 12:06
  one
• 12:06
  about
• 12:06
  in
• 12:07
  the
• 12:07
  United
• 12:07
  States
• 12:08
  particularly.
• 12:08
  And
• 12:08
  so
• 12:08
  to
• 12:09
  hear
• 12:09
  you
• 12:09
  saying
• 12:09
  that
• 12:10
  it's
• 12:10
  at
• 12:10
  least
• 12:10
  top
• 12:11
  of
• 12:11
  mind,
• 12:12
  I
• 12:13
  think
• 12:13
  that's
• 12:13
  interesting.
• 12:13
  And
• 12:14
  why
• 12:14
  is
• 12:14
  that?
• 12:16
  I
• 12:16
  think
• 12:16
  because.
• 12:19
  Well,
• 12:19
  I
• 12:19
  think
• 12:19
  interestingly,
• 12:20
  because
• 12:21
  I
• 12:21
  said
• 12:21
  it
• 12:22
  earlier
• 12:23
  on
• 12:23
  the
• 12:23
  stage
• 12:24
  in
• 12:24
  my
• 12:25
  interview
• 12:26
  was,
• 12:26
  you
• 12:27
  know,
• 12:27
  in
• 12:27
  the
• 12:27
  U.S.
• 12:28
  perhaps
• 12:29
  it's,
• 12:29
  you
• 12:29
  know,
• 12:29
  much
• 12:29
  more
• 12:30
  open.
• 12:30
  Anything
• 12:31
  goes.
• 12:32
  In
• 12:32
  the
• 12:32
  eu,
• 12:32
  they've
• 12:33
  sort
• 12:33
  of
• 12:33
  taken
• 12:33
  the
• 12:33
  other
• 12:34
  extreme.
• 12:34
  There
• 12:34
  is
• 12:35
  actually
• 12:35
  an
• 12:35
  opportunity
• 12:36
  for
• 12:36
  the
• 12:36
  UK
• 12:36
  to
• 12:36
  sort
• 12:37
  of
• 12:37
  find
• 12:37
  a,
• 12:38
  a
• 12:38
  place
• 12:38
  in
• 12:39
  between
• 12:39
  those
• 12:40
  two
• 12:42
  ends
• 12:42
  of
• 12:43
  the
• 12:43
  spectrum
• 12:43
  in,
• 12:44
  in
• 12:44
  how
• 12:45
  you
• 12:45
  get
• 12:45
  the,
• 12:46
  the
• 12:46
  sort
• 12:46
  of
• 12:46
  the
• 12:47
  right
• 12:47
  guardrails
• 12:48
  without
• 12:48
  undermining
• 12:49
  the
• 12:49
  innovation.
• 12:50
  And
• 12:50
  if
• 12:51
  we
• 12:51
  could
• 12:51
  do
• 12:51
  that,
• 12:51
  then,
• 12:53
  you
• 12:53
  know,
• 12:54
  that
• 12:54
  would
• 12:54
  be
• 12:54
  an
• 12:54
  opportunity
• 12:55
  for
• 12:55
  the
• 12:55
  uk.
• 12:56
  And
• 12:56
  that's
• 12:56
  how
• 12:56
  you're
• 12:57
  approaching
• 12:57
  the
• 12:57
  issue
• 12:57
  too,
• 12:57
  or
• 12:58
  the
• 12:58
  topic
• 12:59
  maybe
• 12:59
  not
• 12:59
  so
• 12:59
  much
• 12:59
  an
• 12:59
  issue.
• 13:00
  Well,
• 13:00
  thank
• 13:01
  you,
• 13:01
  Helen,
• 13:01
  that's
• 13:01
  really
• 13:02
  great.
• 13:02
  And
• 13:03
  thanks
• 13:03
  for
• 13:03
  giving
• 13:03
  me
• 13:03
  that
• 13:04
  insight
• 13:04
  at
• 13:04
  the
• 13:04
  end.
• 13:04
  That
• 13:04
  was
• 13:04
  really
• 13:05
  unexpected
• 13:05
  and
• 13:05
  serendipitous,
• 13:06
  so
• 13:06
  I
• 13:06
  enjoyed
• 13:07
  that.
• 13:07
  Helen
• 13:07
  Dickinson,
• 13:08
  again,
• 13:08
  the
• 13:08
  chief
• 13:09
  executive
• 13:09
  at
• 13:09
  the
• 13:09
  British
• 13:10
  Retail
• 13:10
  Consortium.
• 13:11
  Thanks
• 13:11
  for
• 13:11
  joining
• 13:11
  me.
• 13:12
  I
• 13:12
  hope
• 13:12
  you
• 13:12
  have
• 13:12
  a
• 13:12
  great
• 13:12
  rest
• 13:13
  of
• 13:13
  the
• 13:13
  Retail
• 13:13
  technology
• 13:14
  show
• 13:14
  here
• 13:14
  in
• 13:14
  London.
• 13:15
  Thanks
• 13:15
  to
• 13:15
  Vuzion
• 13:16
  for
• 13:16
  making
• 13:16
  all
• 13:16
  of
• 13:17
  our
• 13:17
  coverage
• 13:17
  of
• 13:17
  the
• 13:18
  conference
• 13:18
  possible.
• 13:18
  And
• 13:19
  until
• 13:19
  next
• 13:19
  time,
• 13:19
  as
• 13:19
  always,
• 13:20
  everybody,
• 13:20
  be
• 13:21
  careful
• 13:21
  out
• 13:21
  there.