Latest / Honest Esthetician Education / What You NEED To Know About Hydrafacial and Laser Treatments! | JamieDidMyLaser
Transcript
- 0:00Hi guys, I'm with Jamie, also known as Jamie Did My Laser on Instagram.
- 0:04She is a wealth of knowledge, a laser expert, and she's also on the Hydrafacial Advisory Board along with me.
- 0:11So I'm excited to have you on the podcast.
- 0:13Thank you so much for being on today.
- 0:16And I'm excited to chat it up.
- 0:17So I guess we'll go into how long you've been an esthetician and what your specialty is, which I'm assuming it's laser, but we'll kind of go into that.
- 0:25Yes.
- 0:26Thank you so much for having me.
- 0:27I'm so excited.
- 0:28unbelievably excited to be here.
- 0:30I have been in aesthetics for about eight years now.
- 0:32Okay.
- 0:33When I graduated Estes school, I actually originally went to college for criminal law.
- 0:37Wow.
- 0:37It was, it was quite the change.
- 0:39I had terrible cystic acne when I was in college and in high school too, really.
- 0:43And I was just really struggling with it.
- 0:45I didn't know what to do with my skin, kind of like most of us Estes who have gone down this path.
- 0:50And I started working at a massage envy by chance.
- 0:53And I met an esthetician and she asked me, you know,
- 0:55Can I give you some products to take home with you?
- 0:57And at first it was a little overwhelming, but within a few weeks of using them, I saw such a big difference in my skin.
- 1:03And I realized that this is a career path where I can still help people the same way that I could have in criminal law, but I can do it in a way that feels more natural and true to myself.
- 1:11And I was in ST school within like a couple of weeks.
- 1:13I was so ready to go.
- 1:14Oh!
- 1:15It was amazing.
- 1:16That's incredible.
- 1:16Thank you.
- 1:17I started working at the practice I work at now as front desk immediately out of school.
- 1:21And it just kind of the career and the path and all of it just kind of led us to here we are now.
- 1:25And it's been the most amazing journey.
- 1:26Oh my gosh.
- 1:27I could talk about my practice for so long.
- 1:29Truly.
- 1:29Wait, you've been there for eight years then?
- 1:31I have.
- 1:32Basically.
- 1:32Well, it'll be seven.
- 1:33I took a year off in the middle of it.
- 1:35Um, had to go, you know, sow my wild oats.
- 1:37I went and ran a bar for a little bit.
- 1:38Yeah.
- 1:39Yeah.
- 1:39I was a bartender for a while.
- 1:40Uh huh.
- 1:41It was a lot of fun, but it was not quite.
- 1:43fulfilling in the way that aesthetics is, of course.
- 1:46Yes.
- 1:46And so whenever that was that was time to be done, I just decided, you know what?
- 1:50It's go time.
- 1:50Like, let's go full in.
- 1:52And I went back to my practice Viva Day Swan Med Swan Austin.
- 1:55And the journey, it was slow at first.
- 1:59And before I knew it, I was in a treatment room.
- 2:00And it's been just the most amazing thing ever since then.
- 2:02OK, I love that, though.
- 2:03I want to talk about that because I feel like there's a lot of estheticians that graduate school and they're like, I can't get a job.
- 2:09So what was the one thing you did to get the opportunity?
- 2:13So I started at front desk and I created a really, really great relationship with the company, with the owners and management team.
- 2:20And whenever I actually created our medical front desk position.
- 2:24Wow.
- 2:25Whenever we or whenever I was hired on, we were just expanding into the med spa world and we decided, you know, we're going to need a medical front desk.
- 2:31So I had created an entire job description and I took it to the owners and I said, you know, we need this.
- 2:36Whether it's me or if it's somebody else, it doesn't matter.
- 2:38But this is something that the business needs.
- 2:40So just so you have this.
- 2:41And they decided that we want to put you in that role.
- 2:44You know, you put in this work, you put in this effort, like let's get you there.
- 2:47Yeah.
- 2:47And so.
- 2:48In doing that, I was also trained in a lot of the other modalities and all the things that we did, just so I was able to talk about it and communicate.
- 2:54It kind of slowly elevated from medical front desk to assistant medical department manager.
- 3:01In that transition, I was also trained on one of our body contouring devices, which is super easy.
- 3:07What's it called?
- 3:09Hands-free.
- 3:10It's a hands-free technology.
- 3:12And they wanted to use my before and after photos.
- 3:14So they trained me on how to use the device and allowed me to kind of use it at my own free will.
- 3:17And one of our laser technicians had put in her two weeks.
- 3:20And we were doing these body contour treatments that have to be done once a week for six weeks.
- 3:24We had all of these patients that needed to get in for their appointments.
- 3:27And they were getting frustrated because we were having to push them about six to eight weeks out on top of already having to do all of these weekly treatments.
- 3:33And so I had just kind of thrown it out to my boss.
- 3:35You know, do you want to...
- 3:36talk about putting me in the treatment room once or twice a week just to take care of these body contouring patients uh-huh i'm trained in the devices i know patient care i've been doing this for a very long time i'd love to i'd love to step in and help where i can and our doctor um she's amazing and she was so on board with it she's like sure like let's take care of this while we're in the process of hiring another laser technician uh-huh and it turned in from one day in the treatment or one day a week in the treatment room two days a week in the treatment room before i knew it i was in the treatment room five days out of the week
- 4:00Oh my goodness.
- 4:00It was going so well.
- 4:01And it was just amazing.
- 4:02I was having so much fun.
- 4:03And I was still doing my admin work.
- 4:05And there was one day where I got pulled into the office, and I really thought I was in trouble.
- 4:08I really thought I was going to be in trouble for how much time I was spending the treatment room, because I was just putting myself on the schedule.
- 4:13I was like, well, we need this.
- 4:13Let's do it.
- 4:14Let's go for it.
- 4:15And they had actually said, we love you as a manager.
- 4:17You're amazing.
- 4:18But we think we need you in a treatment room.
- 4:20Oh my gosh.
- 4:20It was so crazy.
- 4:22Amazing.
- 4:22Thank you.
- 4:23And how long was that time span?
- 4:25I would say a couple of weeks.
- 4:27Oh my goodness.
- 4:28Maybe like a month or two.
- 4:29And whenever we had the conversation, they said, we can teach anybody how to do these treatments.
- 4:33We can't teach anybody how to be you.
- 4:34And we need you to do what you do best, which is that.
- 4:38That's incredible.
- 4:39So what they saw was it.
- 4:40I mean, I'm sure it was everything, but what was the biggest like if you had to give a piece of advice for somebody who is looking to stand out in the treatment room, what did you do differently?
- 4:49I would say it's the personal connection with your patients and creating that comfortable and welcoming environment and making them feel seen.
- 4:56There's such a big vulnerability to coming into a treatment room, especially for something like a body contouring treatment and saying, this is a part of my body that I don't like and I want to change it.
- 5:05And creating that safe space for them to know, like, you can tell me that.
- 5:08We can talk about this.
- 5:09We can address these things together.
- 5:10And we can give you that confidence back and really creating a personable experience for them.
- 5:15I mean, I could leave them in the room alone for an hour to two hours.
- 5:18Or I could sit with them and talk and learn about their life and kind of give them some tips and tricks.
- 5:22And it opens the door to so many other conversations about...
- 5:24maybe their neck or their face or different things that maybe they weren't originally intending to talk about, but now we can.
- 5:29And it started to build from just body contouring treatments to patients who were wanting to see me for other treatments.
- 5:34And it was really comes back down to that connection we created.
- 5:37I think that's the most important part of it all.
- 5:39Love that.
- 5:39I know.
- 5:40And I'm sure your warm, bubbly spirit that I can already tell that you have makes a huge difference.
- 5:46And even the confidence and the connections, like you're so right.
- 5:49I've
- 5:50It's so funny.
- 5:50I hear a lot of stories where the esthetician leaves them in the room and while they're underneath LED light therapy or whatever, a jelly mask, whatever it is.
- 6:02And I feel like that just completely takes away from the experience of connection.
- 6:07Right.
- 6:07And I love that you actually spend that extra time to get to know your clients.
- 6:12And in the beginning, that's what helped you stand apart.
- 6:14And I think that's a really good point because...
- 6:16It is so important.
- 6:17Like connection is what keeps our clients coming back, right?
- 6:20Because they're looking forward to coming every single month.
- 6:23I mean, not only does their skin feel amazing, but it's the way that you make them feel as a person.
- 6:28Exactly.
- 6:29It's about that long lasting impact and that connection and giving them back that confidence to say, like, I am amazing and I deserve that.
- 6:35You're like their biggest cheerleader.
- 6:36You're like, you look so amazing.
- 6:38Your skin's looking so good.
- 6:40And sometimes, you know, that's what helps us get through it.
- 6:43I mean, especially when we're dealing with acne or body contouring, things like that.
- 6:46You know, it's nice to have like that personal coach.
- 6:49Yeah.
- 6:50And it's so funny that you said that you started at the front desk because I also did as well.
- 6:55I actually couldn't.
- 6:56It was funny because I had...
- 6:59We had just moved to Florida and I was like, oh, it's going to be no problem.
- 7:02I'll find a job.
- 7:03No, no problem.
- 7:04No, it was a problem.
- 7:05I couldn't land a job.
- 7:06And I had to think of ways to think outside of the box because I was like, I'm not going to just sit here and do nothing.
- 7:12Right.
- 7:12Right.
- 7:12So I actually started out the front desk as well and then transitioned to manager.
- 7:18But I actually had the opposite experience.
- 7:20They were they didn't want me to move into the treatment room.
- 7:23And I had to fight my way.
- 7:24Yeah, I was like, I had to fight my way.
- 7:26And then I did like half at the front desk, half in the treatment room, like trying to slowly transition.
- 7:31But it's funny because you're the person you work for will truly make or break you.
- 7:35And I love that you have been at your current space for seven years now.
- 7:40And that says so much about a company.
- 7:43What are the things that make your, that you would recommend somebody to look for if they're looking for a med spa, like healthy environment?
- 7:49Absolutely.
- 7:50So I think locally owned is one of the most important things.
- 7:52Do you know the owners?
- 7:53Are they in clinic?
- 7:54Are you meeting with them regularly?
- 7:56Yeah.
- 7:56Yeah, we are very, very lucky to have owners who are so in spa, so connected, so personable.
- 8:02I actually was originally brought into that training where I learned body contouring because of the great connection I have with one of the owners specifically.
- 8:09And she's just incredible.
- 8:11We're owned by three women, two sisters and a best friend.
- 8:13It's the most beautiful culture, beautiful environment I've ever seen in a workplace.
- 8:17I always say they're going to have to drag me out of their kicking and screaming.
- 8:20I love it there.
- 8:21But I would say find something that feels true to you.
- 8:23You know, ask if you can meet with the owners.
- 8:25See if you can talk with some of the people that are in the practice already and get to know what the vibe is really like outside of just interview style.
- 8:32Yeah, that's so true.
- 8:33I actually did a work interview one time, but didn't.
- 8:37I mean, it was the same place.
- 8:38And I was like, this is going to be amazing.
- 8:41But it didn't work out so well for me.
- 8:43But here you are now.
- 8:44Yeah, exactly.
- 8:45No, I truly believe that every stepping stone in your career obviously is vital to where you are at today and it helps shape you in different ways.
- 8:54And so you started with body contouring.
- 8:56How did you...
- 8:58What was the other services that you ventured out to once you did that?
- 9:01Do you have to be laser certified where you're at?
- 9:04Right.
- 9:04So I actually only practice under my laser license.
- 9:06I'm a professional laser technician, and that is where I specialize in.
- 9:10Oh, amazing.
- 9:11I always say I specialize in transformations and skin health.
- 9:14So the biggest part of my job is giving people...
- 9:18a new lease on life.
- 9:19We're really looking to make a big change in your life.
- 9:22I love a monthly facial, especially monthly hydrofacial, which we can definitely chat about.
- 9:26But the biggest part is those bigger transformative treatments like a heavy laser resurfacing or an advanced chemical peel or a radiofrequency microneedling.
- 9:34I really lean into the more advanced practice style treatments, device-based treatments really, to focus on the more advanced outcomes.
- 9:40Well, your skin is beautiful.
- 9:42I'm
- 9:42Thank you.
- 9:43Yours is too.
- 9:44Thank you.
- 9:45I'm like, estheticians always have like, you know, I don't know.
- 9:49They have like glass skin.
- 9:50Yes.
- 9:51It's one of the best things.
- 9:52Yes.
- 9:52We can give that to other people too.
- 9:54Exactly.
- 9:55Just come see us.
- 9:56We'll, we'll help you.
- 9:57Um, no, that's incredible.
- 9:59And I, what would you say is your favorite device when it comes to lasers?
- 10:03I know it's hard.
- 10:04It's like picking your favorite child.
- 10:05Oh my gosh.
- 10:05Exactly.
- 10:06I, oh man, I think about this all the time because skin pen is truly just, um, I'm like, I'm like, I'm like, I'm like, I'm like,
- 10:10tried and true in my eyes.
- 10:11It changed my life the most out of all of our devices that we use.
- 10:14But as far as transformation goes, I would have to say it's the Fraxel Dual.
- 10:18Yeah.
- 10:18We're able to do so much with one device and I can accomplish anything from light pigment lifting to deep scar revision and melasma treatments.
- 10:26There's so many things that can do so well.
- 10:29Yeah.
- 10:29And it's safe on every skin type.
- 10:31And that to me is number one.
- 10:32Yeah.
- 10:33So is it considered like a...
- 10:35As far as downtime goes, what does that look like for the patient?
- 10:38I would say social downtime, about three to seven days, just depending on your comfort leaving the house after a treatment.
- 10:44Exactly.
- 10:45It's a fractionated non-ablative laser, so we're still leaving most of the tissue intact.
- 10:49We're only treating a fraction of the tissue at a time.
- 10:51Yeah.
- 10:51But some of the, you know, more pigment style treatments, the bronzing can be a little dramatic.
- 10:55Yeah.
- 10:56Day three through five, you're not going to want to have plans.
- 10:58Exactly.
- 10:59But usually by seven through 10, you're perfectly back to normal.
- 11:01Uh-huh.
- 11:01And do you think that the, I mean, obviously communication is key with your clients.
- 11:05Do you...
- 11:07Is that something you're heavy on with aftercare?
- 11:10And how do you manage the pre and post care?
- 11:13Is it something that you guys send out to them?
- 11:15Is it something you go over verbally, both?
- 11:17Right.
- 11:17I would say both.
- 11:19So most of our patients come in initially for a consultation.
- 11:21And whenever we're doing our consultation, we'll go through all of their concerns.
- 11:24And we'll go through their skin care.
- 11:25We'll give them a treatment plan.
- 11:27With those treatments, every single one I'm going to go through, this is what you can expect before or what you need to do before.
- 11:32This is what you can expect when you come in, whether it's we're going to take photos.
- 11:35I'm going to cleanse your skin and we put numbing cream on.
- 11:37You're going to sit in the numbing lounge for 30 minutes, 60 minutes, however long it is.
- 11:40And then we're going to start.
- 11:41And then this is what you're going to do afterwards and give them the entire breakdown.
- 11:44We'll look at the pre and post care together.
- 11:46Give them as much information as I can so that way they know what they're coming into.
- 11:50And especially when it comes to discomfort, I'm very transparent about that.
- 11:53I'd rather you be expecting worse and pleasantly surprised that it was so much easier than you thought it would be.
- 11:57Yeah.
- 11:58Because there's nothing worse than somebody getting on your table and you see the look on their face afterwards and they're like, what did you just do to me?
- 12:03Yeah.
- 12:03They're mortified.
- 12:04They have no idea what they're getting into.
- 12:06Exactly.
- 12:07And then they're terrified.
- 12:08Yes.
- 12:08And so during their numbing time or if they don't have numbing time, at some point I'll go grab a printed copy of their pre and post care instructions and I go through, I'll put their name on it so it's very personalized.
- 12:17Yeah.
- 12:17I'll highlight all of the key points.
- 12:19As far as what to do after, what to expect after, this is what you can use, this is what you can't use, and all the different things.
- 12:25Down to, I'll highlight the, if this is a non-life-threatening emergency, please call our manager at this number here.
- 12:30That way they know exactly whatever questions they might have are more than likely already answered.
- 12:35So it's right there for you.
- 12:37And if there's a question you have that's not right there for you, you have my Instagram, or you have the SPA's number, you have my number, whatever it might be.
- 12:43You have a way to get a hold of me so we can give you that information and that help that you need so you're not guessing at all.
- 12:48Is this okay?
- 12:49Is this not okay?
- 12:50And then we do send a digital copy to everyone both before and after upon booking and upon checkout.
- 12:55But I like to take that extra step and really personalize it and give them exactly.
- 12:58This is what you need.
- 12:59This is the information.
- 13:00Highlight the important stuff.
- 13:02We're going to have this conversation and send you off in the best way possible.
- 13:05Oh, yeah.
- 13:05And it's so true.
- 13:06It's way better to over explain than to under explain.
- 13:09I've had.
- 13:09Exactly.
- 13:10I've had clients before where they're like, why are you telling me so much information?
- 13:14In the sense of like, I know how to put the spa wrap on, like you don't have to tell me.
- 13:18And I'm like, oh, well I've had people put it on like a Superman cape or- That's my favorite.
- 13:24Right?
- 13:24My favorite.
- 13:25It's so fun.
- 13:26And then you walk in the door and you're like,
- 13:28Hey, actually I want you to get a little bit more comfortable.
- 13:31You know, I'm actually going to step out of the room and let you change it.
- 13:34This is how you wear it.
- 13:35And it takes up, you know, not that it takes up too much time, but you know, it saves that embarrassment for the client and, um, it's just hilarious.
- 13:43And so it is so better to over-explain and that way people feel heard.
- 13:48And there's not like an offer, a missed opportunity where you're like, Oh crap, I forgot to tell them.
- 13:53And also building,
- 13:54that routine every single time because I think building routine with your clients like with anybody is so important you know it's like you're just in the rhythm and it's become second nature every single time when you're like constantly saying you know different things each time it's you know it can come off you know not confident right
- 14:11Right.
- 14:11Yeah.
- 14:12So as far as the hydrofacial, you're also on the advisory board.
- 14:17Let's talk about that.
- 14:18So you work for somebody and you got this opportunity.
- 14:22How did that situation arise?
- 14:24Oh, this is one of my favorite stories to talk about.
- 14:26OK.
- 14:26I had gone to.
- 14:27So when I first started doing hydrofacial, I had been out of practice when it comes to facials for a little while.
- 14:32It wasn't the most dramatic amount of time, but long enough that I felt a little insecure about.
- 14:35getting into that more relaxing moment because hydrafacial is the only facial treatment that I offer.
- 14:40Everything else that I do is a bit more advanced and I wanted to feel really good about it.
- 14:44So I had sought out some additional trainings.
- 14:46I reached out to my BDM and you know what can I do and she introduced me to HFX which I don't know if they do the same way that they used to.
- 14:52There was an experience center in Dallas at the time.
- 14:54There was in Florida as well.
- 14:55Yeah.
- 14:56It was amazing.
- 14:58I get so excited when I hear that other people went to it because it was truly the most life-changing experience for me both for Hydrofacial but also just as a provider.
- 15:04Yeah, I agree.
- 15:05It instilled like this fire and this confidence that I just, I'm so thankful for every day.
- 15:09Yeah.
- 15:09Especially the further we get into my journey and the more that comes my way.
- 15:12I'm just, I think back to those days and I think like, thank you so much, Casey, for sending me.
- 15:17Yes.
- 15:17Like I'm so glad.
- 15:18I'm so glad.
- 15:19And I had gone and I was able to learn so much about all of the different techniques and tips and tricks and best practices.
- 15:26Just so many different things about how to better my hydrafacial treatments and all of the different things that maybe we didn't have in clinic.
- 15:32We did have a couple of the other more advanced exfoliation tips, but we only had the hydrafacial boosters.
- 15:37We just had Dermabiliter, Brightenol, and Regen.
- 15:39And I wanted more than that.
- 15:41Yeah.
- 15:41I was so excited.
- 15:42I got my hands on so many new things.
- 15:44The Sente Dermal Repair, which...
- 15:45It's unfortunately no longer around, but it was truly my favorite one.
- 15:49The Murad Bita C, all these different boosters.
- 15:51And I wanted more of that in clinic.
- 15:53And so I went back and I brought it up to my manager and I said, how can we get more of this?
- 15:56And she's like, listen, girl, I don't know.
- 15:59We can try.
- 15:59We can advocate for it.
- 16:00But you...
- 16:01we need to know why we need these things.
- 16:03So I went back home and I am very nerdy and I love a Google sheet.
- 16:07I love a presentation.
- 16:08I love doing anything that's exciting in terms of like, this is what we could get from something.
- 16:13And so I put together a presentation or essentially like a pitch to say, this is what I really want.
- 16:18This is what I need.
- 16:19And I think this is how it's going to benefit the business.
- 16:21I included things about reworking our menu and reordering our menu, putting, you know, the better hydro facials on top and working our way down to the signature and
- 16:29These are the boosters I think would best serve us and doing it conservatively.
- 16:32So we're not bringing on 15 things at once.
- 16:34Here's four options.
- 16:35Yeah.
- 16:35And I had sent it off to the management team and I asked for a meeting and they set up a meeting with myself, all of the upper management team at Viva Day Spa and our hydrofacial accounts or account executives.
- 16:47And we all got together and I gave them a pitch and I told them this is what we need.
- 16:51This is going to make our business so much better.
- 16:52These are the areas we can improve.
- 16:54This is how we can do this.
- 16:55This is already great.
- 16:56Let's leave this here.
- 16:57Yes.
- 16:57And I made a really great impression on Erin from, I believe she's our regional sales development manager.
- 17:04She's amazing.
- 17:05And a couple of months later, I get an email from Carrie from Hydro Facial.
- 17:11And she had told me that Erin had introduced her to me or me to her.
- 17:14And she really, really needed somebody to present at the Science of Skin Summit in Austin.
- 17:18This would have been last November.
- 17:20And she wanted to know if I was interested.
- 17:22I'd never done a presentation before.
- 17:24I'd never done any sort of speaking event before.
- 17:26I'd never would have considered myself an educator before this point.
- 17:28And I had to take it.
- 17:30I had to jump on it.
- 17:31It was so exciting.
- 17:33And so we connected and I agreed to it.
- 17:34And we spent, you know, a couple months planning and.
- 17:37I got to really lean into the idea of this could be something really great for me.
- 17:42So let's see what all comes from it.
- 17:44And it was the most life changing moment of my life.
- 17:47The very first time I ever stood on that stage, I still will tell anybody who asked me, I blacked out.
- 17:51I remember none of it.
- 17:52Yes.
- 17:53It's terrifying and exhilarating and thrilling at the same time.
- 17:55And the feeling of the connection with the attendees afterwards when they came up to me and said, you know, the technique that you used, the way that you leaned when you did this certain thing instead of having to, you know, awkwardly contort your body.
- 18:05And there's so many different things that left such an impact in my heart.
- 18:10And it was so exciting.
- 18:11Yeah.
- 18:11And I had a great conversation with Carrie afterwards.
- 18:13And I let her know, like, I want to do this.
- 18:15This is amazing.
- 18:17This feeling of connection and empowering other providers lights a fire within me that I didn't know was there.
- 18:21Yeah.
- 18:22And so we had had a couple of conversations.
- 18:24And a few months later, she reached out to me about doing a speaking event in Vegas with Hydrafacial.
- 18:30And a couple weeks later, I got the email about the advisory council board.
- 18:33I was over the moon.
- 18:34I still could cry thinking about it.
- 18:36Yes.
- 18:36Congratulations, by the way.
- 18:37That is a huge accomplishment.
- 18:39Thank you.
- 18:40I think the...
- 18:41Thank you, too.
- 18:42Thank you.
- 18:43I know.
- 18:43It's so cool to actually connect in person and all the opportunities that can come.
- 18:49I think of your story, too.
- 18:50And I'm like, wow, you...
- 18:52weren't just like complacent, right?
- 18:54I think that I hear your story and I hear passion, I hear fire, I hear, you know, thinking outside of the box.
- 18:59And even if you work for somebody, you don't necessarily have to be solo to have like these opportunities, which is amazing.
- 19:06I also think about like, it reminds me of Michael Rosano and how he also works for, you know, a plastic surgeon and he has this amazing like work environment and he
- 19:17you know, most likely pushes himself out of the box as well.
- 19:19But like, I just think it's so cool to like have a voice for somebody that you work with.
- 19:25We're almost like you have the opportunity to feel like you're, you know, uh, you own your own practice and you're able to have that freedom.
- 19:33Do you feel like you have that too?
- 19:35Absolutely.
- 19:35Yeah, absolutely.
- 19:36And I think that's the number one thing I would tell anybody who is interested in doing the more, uh,
- 19:41unconventional or not unconventional, but the more med spa style where you're not solo, you're doing something for somebody else.
- 19:47Yeah.
- 19:48Make sure that that's somebody else is somebody who listens.
- 19:50Make sure it's somebody that you can go advocate for more from.
- 19:52Yep.
- 19:53Because if they're willing to pour into you and the things that you know will do well and serve you as a provider, but serve them as a business.
- 19:59Yeah.
- 19:59You're going to go so far together.
- 20:00And the growing together is one of the most special experiences there is.
- 20:04Yeah, I completely agree with that statement.
- 20:08As far as hydrofacial, I want to go back to that because you have some cool tips and tricks.
- 20:12What is like one of your biggest tips with the hydrofacial treatment?
- 20:15What's your favorite like a little touch?
- 20:17Yes.
- 20:18Okay.
- 20:18So this was instilled in me in my very first HFX and it's something that I will tell any hydrofacial provider who listens.
- 20:23The Antioch step, your finishing step is your most vital.
- 20:27It's your most important.
- 20:28And if it's not done correctly, you're going to be missing out.
- 20:30I can't tell you how many people I've had on my table that have said, you know, I've had a hydrofacial before.
- 20:34And it was fine.
- 20:35Yeah.
- 20:35I asked them, you know, what was different?
- 20:36And they're like, well, I didn't really feel like I was hydrated.
- 20:38I wasn't glowing.
- 20:39It wasn't, you know, I was exfoliated.
- 20:41Yeah.
- 20:41But it didn't really feel like it did the thing that everyone talks about.
- 20:44Yep.
- 20:45And so in that Antioch step, slow down.
- 20:48You want to do as close, tight grid pattern as possible.
- 20:51And if you count to yourself in your head, one, two, one, two.
- 20:56One, two.
- 20:57Every single time you connect to the skin, you're going to give that tip enough time to fully deliver the serum into the skin before you move on to your next one.
- 21:04And that's where you're going to get the benefit of the hydration.
- 21:06So two full face passes, tight grid pattern, count one, two in your head every single time you're connected to the skin, you're going to have the most hydrated glowing help.
- 21:14Yes.
- 21:15And then top it off with LED light therapy.
- 21:18So good.
- 21:18Do you use light stim as well?
- 21:19We have the Saluma.
- 21:20Yeah.
- 21:21Okay, nice.
- 21:21Do you love the Saluma?
- 21:22I love it.
- 21:23Yeah.
- 21:23I love it.
- 21:24I like the one that has the stand where you can move it away from the face as much as you need.
- 21:30I would love that because the light stem can be so bright for some clients.
- 21:34We had, so we have elites, but we had a Sandero in clinic not too long ago as a loaner and every single person I put the light stem on immediately threw their head back into the bed and just said, no, no, no.
- 21:43know it's too much.
- 21:44Yeah.
- 21:44I had to get really creative and really just kind of like hold it where I know you're like, all right, well, I was trying to like, I didn't want to hold this heavy thing, but like this is worse than the handhelds.
- 21:54Like, oh, my arms hurt.
- 21:55I know.
- 21:56I sometimes have to put like an extra covering over my client's eyes.
- 21:59I would say like it's 50 50 for people who can tolerate the light stem, which is like, it's such an amazing treatment.
- 22:05I personally don't have a sensitivity to it, but I know that some people do.
- 22:08And it's unfortunate.
- 22:09That's why I'm
- 22:13It's like crazy expensive.
- 22:14Oh, yeah.
- 22:15And it pairs really well with that little how it folds up with the hydrofacial.
- 22:18I will say two towels folded into the half setting and set it on top of the two towels on each side gives it enough of a boost.
- 22:27And then also I use IPL goggles for the LED therapy.
- 22:30And I find that to be a far more effective than like the tanning.
- 22:32But wait, that is such good advice.
- 22:34Especially the metal eyeshills or the metal stickers.
- 22:36They're amazing.
- 22:37OK, if you're listening, noted.
- 22:40No, that's such good advice.
- 22:42Are you, do you have any favorite boosters as well?
- 22:45It's hard.
- 22:45It is hard.
- 22:46I would say the hydrophilic with Pep9 is going to be one of those unbeatable boosters for me and the clarifying booster.
- 22:52As an acne patient, there's nothing that's more impactful for me than something that actually makes a difference in acne.
- 22:56Oh yeah.
- 22:57And I find that the clarifying booster really takes it there for me.
- 22:59Yeah.
- 23:00I love the clarifying booster.
- 23:01I also love the HydroLock, especially out here.
- 23:05I used to use the Nassif booster, but it's really thick.
- 23:09And I felt the HydroLock booster just does a better job at like the client not feeling like that heavy film.
- 23:14Absolutely.
- 23:15Especially in Arizona.
- 23:16I feel like people like want to feel lighter because it just, we're always sweating.
- 23:20It's disgusting.
- 23:21It's 120 degrees.
- 23:22Like it's just.
- 23:23You don't want the heavy hydration, but you want the hydration.
- 23:25Exactly.
- 23:26Absolutely.
- 23:27Heavy hydration without the weight for sure.
- 23:30And then anything else with HydroFacial?
- 23:31Do you have any other tips and tricks?
- 23:33Oh, let's see.
- 23:35Like the way that you position yourself.
- 23:36Yeah.
- 23:38I was intrigued by that.
- 23:39I was like, what do you mean move your your body a certain way?
- 23:42Yeah.
- 23:43So when I do like especially the active four step or your cleanse and exfoliation step, whenever I have when I'm working on this side, I turn them this way.
- 23:49And then when I'm working on the left side, I'll turn them to face this way.
- 23:52And instead of.
- 23:53like going around their face like this yeah I'll kind of I'm gonna give you a full demonstration I love it so this is their head I'll come around this way and I come this way so if I just kind of lean a little bit side swivel if I lean a little to the side swivel my head around and I can come over them like this nice I'm still able to get that beautiful contact it doesn't feel like I'm pushing or like digging into their skin to get the motion across I don't know if that was like a great explanation no I saw I saw the visual everyone's gonna have to visually see this podcast now so yeah
- 24:23That's awesome.
- 24:24I know.
- 24:24It's so funny with like, I remember when I first started with the hydrofacial and the tubes and the handpiece.
- 24:30It is art.
- 24:31Oh my goodness.
- 24:31It's like a performance.
- 24:32Absolutely.
- 24:33You have to learn the good techniques.
- 24:35I mean, I feel like no matter what, as as physicians, we're shrimps.
- 24:39What?
- 24:40Yeah.
- 24:40No, exactly.
- 24:40I live in the shape of a croissant.
- 24:42Yeah.
- 24:42All times at all times.
- 24:43I'm like, I need to like all the time I used to have the best posture and now I have the worst posture.
- 24:49Um, sorry.
- 24:49What were you asking me?
- 24:50Um, do you, Oh gosh, what was it?
- 24:52Do you wrap your cord?
- 24:53So I used to do that, but I feel like my room is a little different now the way that I set up, but I typically will just like kind of wrap it around me.
- 25:01I love that.
- 25:01And so, yeah, I basically kind of put it around me.
- 25:04Um,
- 25:05Whoa, I was really far away from the mic.
- 25:08I, yeah, I do that.
- 25:09But I used to do that a little bit.
- 25:10But I feel like, like ergonomically, I just started putting it over my head.
- 25:14Because there's nothing worse than the cord landing on the client.
- 25:18Like, that is my worst nightmare.
- 25:20I will always make sure that I have that bad boy, like, away from their face.
- 25:24Yeah, no, I get that a thousand percent.
- 25:26Yeah.
- 25:26Now, do you combine Hydrofacial with anything?
- 25:29I do.
- 25:29What do you?
- 25:30I do.
- 25:31Talk it.
- 25:32So my favorite is the HydroClear Protocol, which is a hydrafacial and a clear and brilliant laser in the same sitting.
- 25:38Ooh.
- 25:38So with that, we'll do a standard hydrafacial.
- 25:40I like to do a deluxe or a platinum to really kickstart and really drive towards results.
- 25:44But at the base of the clear and brilliant treatment, our target source of the laser is water.
- 25:48So when we're far more hydrated and I take off that top layer of dead skin beforehand, the laser energy is easier to pass through the skin.
- 25:54It grabs onto that water so much easier.
- 25:56There's so much more for it to grab onto.
- 25:58And then it also minimizes the majority of your downtime.
- 26:01So if you're typically going to have three days of redness, you're now going to have about a day and a half, maybe two days.
- 26:05If it takes you five to seven days to get past the sandpaper texture on the skin, you're looking at about three to five at this point.
- 26:10So you see so much better results.
- 26:12We can really ramp up what we're expecting out of the treatment.
- 26:15And it's just the most beautiful combination in the world.
- 26:17I love that.
- 26:18And then do you do skin pen as well?
- 26:20I do.
- 26:20Okay.
- 26:21Hydroneedling.
- 26:21Awesome.
- 26:22I feel like this is a very common question for estheticians is like, what is the steps that you do with skin pen microneedling specifically?
- 26:31So I will do all of them.
- 26:32I'll do all of the same steps starting from the very beginning.
- 26:35I'll usually keep my exfoliation lower.
- 26:37So blue tip, 7.5% peel.
- 26:40We don't offer peel scentsy.
- 26:41So 7.5 is the lowest for me on that side.
- 26:44And then I'll make sure that if we're using a booster, it's going to be something that's nourishing and hydrating.
- 26:47I'm not going to focus too hard on exfoliation or any actives in the booster because that's just, you know, no retinols.
- 26:52Peace of mind.
- 26:52Exactly.
- 26:53Yeah.
- 26:55And then we'll do antioxidant, LED.
- 26:57And then once their antioxidant is fully soaked into the skin, I'll apply their numbing cream, let them hang out for 30 minutes, and then we'll go straight into the microwave.
- 27:04Nice.
- 27:04Do you feel like some people, some of your clients, enjoy separating the experiences or do you mostly do combination treatments?
- 27:11I do have a lot of patients who like to separate the experience because if we're not doing a same day combination therapy, then we're going to do a two week combination therapy.
- 27:18Yeah.
- 27:18So you're coming in every two weeks.
- 27:19You get to come in, we'll do an advanced treatment or we start with a hydrofacial, but we'll do that.
- 27:23Two weeks later, you're back for a hydrofacial.
- 27:25So you get to relax and enjoy and then really, you know, enjoy the benefits of the treatment that we're doing.
- 27:30Yeah.
- 27:30Because most people are terrified of exfoliating in between treatments.
- 27:33So I'll see them come in for that second or second microneedling.
- 27:36And I can tell that they
- 27:38have not exfoliated one since before their first one.
- 27:40Yeah, you're like, girl, you need some exfoliation in your life.
- 27:44Exactly.
- 27:45So if we give them the chance to come in for that hydrofacial, they get to relax, enjoy, experience the amazing hydrofacial treatment, and then see the beauty of the results that are just starting to kick in.
- 27:56For your hydrofacials, do you strictly just do the protocols with the boosters, obviously, the customizations, or do you add some relaxation to it as well?
- 28:04So all of our standard hydrofacials are just what they are listed or like what the protocol is called for.
- 28:09But we do have the occasional fall or summer, spring seasonal packages.
- 28:14Yeah.
- 28:14We have a year round package called or year round treatment called the high touch hydrofacial.
- 28:19Okay.
- 28:19Which is a blend of a custom signature facial with a hydrofacial treatment.
- 28:23OK. And so it starts with your standard facial massage during the cleanse.
- 28:26We'll do the first few steps of the HydroFacial.
- 28:29After the peel, we're going to go in with a custom mask.
- 28:30We're going to do some massage.
- 28:32We're going to really enjoy the fluffier part of the facial, the relaxation of it all, and then finish with our antioxidant.
- 28:38really draw out that ending of the hydrofacial.
- 28:41Yeah.
- 28:41And then of course the manual extractions if needed.
- 28:43Yeah.
- 28:44But then finish off with all of your standard finishing products and it just adds that extra layer of luxury to the hydrofacial treatment without having to go or go without the level of exfoliation.
- 28:53No, I love that.
- 28:54I'm just always so curious what other people do with their hydrofacial treatments because I've heard so many times where people are like, oh yeah, I've had a hydrofacial before.
- 29:01And obviously maybe it was like not the hydrofacial brand.
- 29:05Um, or they were like, I was like in and out.
- 29:07I felt like they didn't care.
- 29:08And I feel like your technique really does matter.
- 29:11Like the way that you're slowing down with your techniques, like you said, like really focusing on each step and like dabbing it into the skin and like letting the products work.
- 29:20So I think hydrofacial is like definitely all in the hands of the provider.
- 29:24Yes.
- 29:24Um, as far as like good experiences, bad experiences.
- 29:28Now, what's your favorite thing about hydrofacial?
- 29:31About the company or the treatment?
- 29:33I guess we'll talk about the company.
- 29:35Yeah.
- 29:35Yeah.
- 29:35I would have to say brand support and education.
- 29:37There has been no other brand for me that has topped Hydrafacials education.
- 29:41Yeah.
- 29:41Both with the, I did the Hydrafacial Connect Master program, which isn't a thing anymore, unfortunately.
- 29:46Yeah.
- 29:46But at the time it was, honestly, I would say a better education than aesthetic school.
- 29:50It was unmatched for me.
- 29:52And even just having the chances to get onto the webinars and to join them in person, the way that they take it so much farther outside of just a hydrofacial treatment, they're going to educate you on the skin and all the cellular changes.
- 30:03And what is it really doing?
- 30:04You know, go into the clinical data of maybe a certain ingredient or whatever it might be.
- 30:09They take it so much further than just a hydrofacial treatment.
- 30:12And I love that about them.
- 30:13Yeah, I know.
- 30:14I do.
- 30:16Hydrofacial, I feel like the support
- 30:18has been incredible, especially this past year, I feel.
- 30:22Well, they're sponsoring part of your event, correct?
- 30:24Yeah.
- 30:24Yeah.
- 30:25So they are not, that's not the reason why.
- 30:27No, no, of course not.
- 30:28Of course not.
- 30:28That sounds bad.
- 30:30No, I didn't mean, I mean like as far as Instagram and like supporting other estheticians, I feel like that's a big part of where estheticians feel support is like, you know, brands engaging on Instagram and commenting, but yes, they are sponsoring our event.
- 30:43I'm so excited.
- 30:44They're our platinum sponsor, which is amazing.
- 30:46Incredible for me, just being a solo esthetician and, you know, bringing this idea to life and bringing it to Hydrofacial and for a brand to like back behind you is huge.
- 30:58Also like Factor 5, Plated, my skin buddy is at a conversion.
- 31:03We have quite a few sponsors now that like I just love, like that just says so much to like as a brand, as an esthetician.
- 31:10Absolutely.
- 31:11Because the support that you put behind, they're like, I believe in you and I'm going to put my name on it.
- 31:15Right.
- 31:15I'm going to stamp of approval.
- 31:18Yeah, it's huge.
- 31:19And I also think that education is a huge part of it and feeling that support.
- 31:24I've felt, you know, it's just, you know, when a brand is supportive and when they're not.
- 31:29I think it's just that personal, you know, gut intuition feeling that you're like, something just doesn't seem right.
- 31:35And then as far as the hydrofacial treatment, what's like the biggest difference between, you know, a standard facial versus hydrofacial in your opinion?
- 31:44I would say it's the delivery method, that vortex fusion.
- 31:46Being able to deliver those serums directly into the epidermis and seeing such a significant change in just topical application versus hydrofacial delivery, it makes all the difference in the world.
- 31:55It does something our hands just can't do.
- 31:57And that's OK. Yeah.
- 31:58And I think it's magical to be able to lean into that.
- 32:00Oh, yeah.
- 32:00And it's so nice.
- 32:01You can get a break with your hands.
- 32:02Yes.
- 32:04As estheticians, we're always using our hands.
- 32:06It's like carpal tunnel central, right?
- 32:08Absolutely.
- 32:09Oh my gosh.
- 32:09Do you feel the effects of it?
- 32:11Oh, yeah.
- 32:11Me too.
- 32:12I can feel it right now.
- 32:15Thank goodness the hydrofacial tip does not feel like that.
- 32:17Right.
- 32:19Oh my gosh.
- 32:20That's hilarious.
- 32:21And so do you have any more speaking engagements coming up?
- 32:23Nothing planned currently, but I'm so excited to see what comes.
- 32:26Yeah.
- 32:27This has been the most amazing journey and becoming an educator and really leaning into the idea of connecting and sharing and.
- 32:32inspiring others in the way that other people have done for me so many times.
- 32:35Yeah.
- 32:36It's the most magical thing in the world.
- 32:37Yeah.
- 32:37And I just can't wait to see what else comes next.
- 32:40Well, you're an inspiration.
- 32:41I love seeing your posts of when you do speak for Hydrafacial and it is such an inspiration.
- 32:48What would you say for you speaking on stage?
- 32:51What was the, what can you give somebody advice?
- 32:54I'm about to speak on stage for my event.
- 32:56So what's your advice?
- 32:57Yeah.
- 32:59like to for smooth I would say just take a breath if you get nervous if you're unsure if you're fumbling if you're whatever it might be just because it gives them a chance to do it with you because we we want to feel that you're human yeah nobody wants to feel like they're listening to a robot talk to them yeah mess up a little bit no one's gonna remember and be like oh my gosh did you hear that one girl who's tripping over the word hyaluronic acid yeah
- 33:25Yeah, exactly.
- 33:26They're going to think about, you know, remember when we laughed together?
- 33:28Yeah.
- 33:28Remember when I had a moment to just take it all in and that there's so much.
- 33:33They're getting overloaded and bombarded with information and education.
- 33:35And it's overwhelming to be an attendee at an event, too.
- 33:38And I think when you when you have that chance to just without saying it, say to everybody else, like, we're all humans and we're here together and we're going to get through this.
- 33:46It makes such a difference.
- 33:48Yeah.
- 33:48And it gives you a moment to really recollect.
- 33:50And wow, it's terrifying.
- 33:52And I always say I black out on stage.
- 33:54I don't remember what happened.
- 33:55I hope it went well.
- 33:56I hope there's a video to look at afterwards to see what it was like.
- 33:59But just give yourself some grace.
- 34:01Remember that you're human and that no one's there to judge you or point and laugh and make fun of you.
- 34:06Because we're all human.
- 34:07We're all going to mess up on our words.
- 34:09We're going to say something funny or forget something.
- 34:11And as long as the message is still delivered in the most...
- 34:14yeah impactful way which is in us as estheticians we do these things every day we say these things every day yeah you're gonna be just fine yeah I love that that is so true that is honestly amazing advice especially just to take that deep breath because sometimes it's so funny Chris always tells me he's like just take a deep breath you're gonna be fine like just keep and because I'll say things I'm like I can't say it right and he's like
- 34:38Just take a deep breath.
- 34:39As women, we're so emotional.
- 34:41Oh, absolutely.
- 34:42It's so funny.
- 34:42And if you're stuck on something, if you're like, I can't get this one sentence out, move on.
- 34:45Yep.
- 34:46You're going to remember the struggle that you had to get it out correctly in that moment, and it's going to come out like a charm.
- 34:51Yeah.
- 34:51But if you beat it into the ground, it's going to get overwhelming, and you're going to get stuck on it.
- 34:55Yes.
- 34:55Do you have any other goals in the aesthetics industry?
- 34:58Is it mostly education right now?
- 34:59I think education is really where I'm leaning.
- 35:01There's so much opportunity for education in aesthetics.
- 35:09you know, school, which isn't the most quality education.
- 35:12I know.
- 35:12You never know what you're getting into when you sign up for a training, if it's not coming from a brand or a device specifically.
- 35:17So I think giving a safe space to providers to come say, I don't know this and I want to.
- 35:23Yeah.
- 35:23And that freedom and the safety and the comfort of knowing that there's somebody else out there, whether it's you, it's me, there's so many other educators out there.
- 35:31I think being able to give somebody that...
- 35:33that shoulder to lean on is so special.
- 35:35And I really want to lean into that more.
- 35:37Yeah.
- 35:38I love that for you.
- 35:39And I always ask this question for every single guest.
- 35:42If you had one piece of advice to give to a, I guess, a new art esthetician, because you started off as a new art esthetician and you transitioned into this beautiful journey, what would it be?
- 35:52Take it day by day.
- 35:53You're going to be fine.
- 35:54It's scary.
- 35:55It's new.
- 35:56There's so much information and misinformation and people are going to tell you different things no matter where you go.
- 36:01You can go to five different providers and ask the same question and get 15 different answers.
- 36:05Yeah.
- 36:05Like there's so much.
- 36:06So just take it day by day.
- 36:08Give yourself some grace.
- 36:09Trust.
- 36:10Learn to trust and learn who not to trust.
- 36:13And you're going to be fine.
- 36:15It's going to be fine.
- 36:16I think...
- 36:18I think the most impactful thing that anybody ever told me was that you were here for a reason.
- 36:22And you were hired for a reason.
- 36:24You were asked to do this thing for a reason.
- 36:26You were put in this place for a reason.
- 36:27And just know that.
- 36:28Yeah.
- 36:29You're inspiring me right now.
- 36:31Let's cry together.
- 36:33Well, thank you so much for being on the podcast today.
- 36:37Where can people find you?
- 36:38Are you mostly on Instagram?
- 36:39I am mostly on Instagram.
- 36:40I do pop up a little bit on TikTok, not very frequently, but on Instagram at jamiedidmylaser.
- 36:45Awesome.
- 36:45It's such an honor to be here.
- 36:46Thank you so much for having me.
- 36:47Of course.
- 36:48Well, it's so nice to meet, you know, other estheticians in person.
- 36:52You are so beautiful inside and out.
- 36:53Every time I do a podcast, I learn something new.
- 36:57I just love connecting with other estheticians and like community is what it is all about.
- 37:01So it was so nice to meet you today.
- 37:04Thank you guys for listening.
- 37:05As always, make sure you attend our event in February, which is coming up soon.
- 37:10Like, comment and subscribe.
- 37:11And we will see you in the next episode.