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Kevin Milne: A bouquet for a boutique business · Best of Business

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  Speaker 1: You're listening to a podcast from News talks'd be follow
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  Speaker 2: Six then minutes past nine on News Talks. Thank you
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  Speaker 2: very much for your text this morning. Jack definitely should
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  Speaker 2: be on the retailer's shoulders to cover the costs. The
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  Speaker 2: Ministry of Education should cover it in the short term,
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  Speaker 2: and then they should sue Camart and the other retailers
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  Speaker 2: as a collective. I mean, it just seems to me
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  Speaker 2: I would be lying if I said I knew every
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  Speaker 2: single word and every single implication and requirement on retailers
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  Speaker 2: under the Consumer Guarantees Act. But it does seem to
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  Speaker 2: me extraordinary that retailers wouldn't have ultimate liability for this.
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  Speaker 2: If retailers and obviously manufacturers, but retailers as the kind
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  Speaker 2: of front window or as the shop window, the literal
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  Speaker 2: shop window in this case, didn't have responsibility for this.
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  Speaker 2: But at the very least, I just think there's a
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  Speaker 2: risk that schools are being forced to kind of fight
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  Speaker 2: for the US in isolation at the moment. And yeah,
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  Speaker 2: I you know, it would just be so frustrating when
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  Speaker 2: you're dealing with all of those immediate health and safety issues,
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  Speaker 2: trying to make sure that your space is safe for
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  Speaker 2: children to then be thinking where are we going to
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  Speaker 2: find the tens of thousands of dollars that's going to
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  Speaker 2: cost to cover all of this. I'll get to more
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  Speaker 2: your feedback in a couple of minute. Heaves A text
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  Speaker 2: coming in ninety two to ninety two is the text
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  Speaker 2: number if you want to send us a keep a
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  Speaker 2: Milne is with us this morning, killeder Kevin, good.
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  Speaker 3: Morning, good a Jack. Good on you for getting into
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  Speaker 3: the subject. And it is outrageous, isn't it that a
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  Speaker 3: real retailer can abdicate responsibility in the way and direct
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  Speaker 3: customers to manufacturers in China? For goodness sake? Now, I
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  Speaker 3: think I did know those consumer laws back to front
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  Speaker 3: in my day. Yeah, so it's fifteen years and so
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  Speaker 3: they fair go. There may have been some changes, but
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  Speaker 3: in the past you could not do that. No, you
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  Speaker 3: took responsibility yourself. Yeah, and you may want to share
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  Speaker 3: the costs with the manufacturer. You may want to bundle
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  Speaker 3: all your costs over to the manufacturer, but that was
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  Speaker 3: up to you as a retailer in terms of your
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  Speaker 3: relationship with the with the consumer, you had to sort
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  Speaker 3: them out.
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  Speaker 2: I think it's it's important point out it's not just
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  Speaker 2: came out who's been selling the sand, So they were
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  Speaker 2: the ones who were selling the sand that we had
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  Speaker 2: for which we had the original recall. But so in
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  Speaker 2: the last week it's been revealed, you know, they've done
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  Speaker 2: more testing and they found that these other colored sand
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  Speaker 2: products three this week that have been sold at different
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  Speaker 2: places also have traces of asbestos in them. I mean,
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  Speaker 2: you know, I think it came out as being a
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  Speaker 2: pretty responsible retailer personally. I mean, they've had huge success
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  Speaker 2: in the last few years, huge growth across the country
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  Speaker 2: in the last few years. So yeah, you'd certainly look
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  Speaker 2: to them and expect them to do the right thing.
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  Speaker 2: So yeah, I'm glad. Well maybe we can get you
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  Speaker 2: on the case. Kevin fifteen years back of the story.
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  Speaker 3: Blimey, Yeah, this is where you needed Fair go really.
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  Speaker 2: Absolutely absolutely no. I mean, I think I think it's
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  Speaker 2: outrageous that schools are being at the very least feel
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  Speaker 2: like they are fighting this on, you know, by themselves
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  Speaker 2: at the moment. I think it's that righteous and underreporter.
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  Speaker 2: So we're going to bang the drum, Kevin. We're going
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  Speaker 2: to bang the drum got on. We will how you
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  Speaker 2: want to give a little bouquet to a little home
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  Speaker 2: business this week that fixes puzzles.
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  Speaker 3: Yeah, well, at home here we have a vintage wooden
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  Speaker 3: children's puzzle nineteen fifty s. I'd guess it's a toy
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  Speaker 3: family of six, with each member of the family hand
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  Speaker 3: painted on a thick wooden piece a thick piece of
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  Speaker 3: wood that fits into identically matching slots on a varnished
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  Speaker 3: wooden base. So you've got these these figures and you
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  Speaker 3: slide them into a little into a little I don't
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  Speaker 3: know indent in the in the wood. Each wooden painted
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  Speaker 3: family member has a distinct sort of cut out shape
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  Speaker 3: to match the slot on the board. Our kids enjoyed
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  Speaker 3: it a lot, fitting each member into the slot. We
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  Speaker 3: had it out to give to our grandchildren to play with,
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  Speaker 3: but Sid, our one year old retriever, found it first.
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  Speaker 3: He bit the head off the father of the family
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  Speaker 3: and swallowed it. We were sad about this. It was
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  Speaker 3: a beautiful old toy. But my wife Linda, who's kindy teacher,
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  Speaker 3: heard there was a one woman business in Tawamutu that
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  Speaker 3: fixed puzzles. It has the lovely name All better, the
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  Speaker 3: sort of thing you say to a kid when you've
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  Speaker 3: fixed something. Anyway, we sent the precious puzzle with the
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  Speaker 3: headless dad off to Janice at all Better in Tiowa Mutu,
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  Speaker 3: with no great hopes that its vintage charm could be recreated. Well,
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  Speaker 3: the puzzle was back in our letter box five days later.
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  Speaker 3: It looked stunning. Clearly Janice who runs the place. No,
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  Speaker 3: there is a thing or two about vintage artwork and puzzles.
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  Speaker 3: But why I tell the story was that with the
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  Speaker 3: puzzle came the invoice for exceptionally skillful work. The bill
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  Speaker 3: came to twenty three dollars fifty, which included freight and
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  Speaker 3: handling of thirteen dollars fifty. In other words, Janie did
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  Speaker 3: this outstanding work for ten bucks. Yeah, yeah, Jack. We've
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  Speaker 3: heard a lot this week about how our giant industry
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  Speaker 3: is at turning the economy around, and that's great, But
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  Speaker 3: I think of Janice doing brilliant work on her own
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  Speaker 3: in Tiawa Mutu. In my mind, she deserves as much
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  Speaker 3: credit as the CEO of fon Terror. So if you
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  Speaker 3: need kids puzzles, fixed listeners, Jane's email address will be
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  Speaker 3: up on news talks Edb's website to be online.
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  Speaker 2: So yes, going to be a welmcare Yeah, yeah, well
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  Speaker 2: I'd like to take a bruner.
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  Speaker 3: Yeah, she's not going to get a fright because I
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  Speaker 3: rung up and I said, look, I want to do
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  Speaker 3: something to help you. This is fantastic. Yeah, the work
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  Speaker 3: that you've done. And so she knows that she may
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  Speaker 3: get inundated, but we'll see what happens.
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  Speaker 2: Yeah, Hey, Kevin, bit of a moment last night at
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  Speaker 2: TV's oh yeah.
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  Speaker 3: Which i'd been there, you know. I think in a way,
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  Speaker 3: Simon's kind of my link with the people that are
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  Speaker 3: now on TV Yeah, and it would have been a
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  Speaker 3: great opportunity to have caught up with all you all
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  Speaker 3: you guys, there's no there are very very few opportunities
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  Speaker 3: for that.
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  Speaker 2: Yeah, that's true. Yeah, I'm sorry you went there. It
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  Speaker 2: was it was a really special moment. So Simon Dello
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  Speaker 2: read his last bulletin having been at tv Z for
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  Speaker 2: I think thirty years, and and came out and then
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  Speaker 2: you know, and they did the you know, I just
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  Speaker 2: thought it was like so professional up to the last
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  Speaker 2: you know, syllable of the last word, Like it was
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  Speaker 2: just it was classic Simon.
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  Speaker 3: He's utterly professional. Yeah yeah, but actually quite Alarica now
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  Speaker 3: and well back in the when I was around there,
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  Speaker 3: quite Alarican outside of the nut Yeah yeah, yeah, he
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  Speaker 3: likes to have a bit of fun.
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  Speaker 2: Yeah, absolutely, he certainly does.
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  Speaker 3: He is a real character.
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  Speaker 2: But and he came out and you know, everyone, everyone
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  Speaker 2: was there, and you know, there was just some lovely
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  Speaker 2: speeches and and it was a real sort of moment. Actually,
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  Speaker 2: it felt like it felt like a really kind of
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  Speaker 2: significant moment.
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  Speaker 3: It was.
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  Speaker 2: It was very special.
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  Speaker 3: So that's right. He deserves the brilliant farewell.
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  Speaker 2: Yeah, absolutely, Hey, thank you so much. Given we will
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  Speaker 2: keep moving, catching him very soon. Kevin melm with us
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  Speaker 2: this morning. Like he says that email addressed to be
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  Speaker 2: up on the news Talks, he'd be website.
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  Speaker 1: For more from news Talks. He'd be listen live on
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