32: Mikael Sorensen - How Decentralized Organizations Profit from a Human-Centric Approach

Transforming Work with Sophie Wade · Nov 26, 2021 · 37m

Mikael Sorensen, the CEO of Handelsbanken UK, discusses the multinational bank's decentralized management system with a human-centric culture and core beliefs that drive value creation—emphasizing customers first and then branch employees. Mikael shares how the bank empowers and encourages front-line employees to make decisions and the critical importance of trust. He also emphasizes the necessity of taking a long-term perspective.

TAKEAWAYS

[02:56] Why Mikael first joined Handelsbanken.

[03:44] What was Mikael's initial experience of the bank.

[04:47] Why Handelsbanken's values are central…