Latest / Omni Talk Retail / Good Food Holdings CEO Neil Stern: Smart Stores, Changing Consumer Behavior & Beating Agentic AI

Transcript

Good Food Holdings CEO Neil Stern: Smart Stores, Changing Consumer Behavior & Beating Agentic AI · Omni Talk Retail

• 0:00
  Welcome
• 0:01
  back,
• 0:01
  everyone.
• 0:01
  It
• 0:01
  is
• 0:02
  day
• 0:03
  two
• 0:03
  of
• 0:03
  Grocery
• 0:04
  Shop
• 0:04
  2025.
• 0:06
  I'm
• 0:06
  Ann
• 0:06
  Mazinga.
• 0:07
  And
• 0:07
  I'm
• 0:07
  Chris
• 0:08
  Walton.
• 0:08
  And
• 0:09
  we
• 0:09
  are
• 0:09
  here
• 0:10
  live
• 0:10
  from
• 0:10
  the
• 0:10
  Fusion
• 0:11
  group
• 0:11
  booth,
• 0:11
  number
• 0:12
  1663.
• 0:14
  1663.
• 0:16
  Come
• 0:16
  by
• 0:17
  anytime
• 0:17
  today.
• 0:18
  We're
• 0:18
  going
• 0:18
  to
• 0:18
  be
• 0:18
  doing
• 0:19
  tons
• 0:19
  of
• 0:19
  interviews.
• 0:20
  But,
• 0:20
  Chris,
• 0:21
  the
• 0:21
  best
• 0:21
  interview
• 0:22
  to
• 0:22
  kick
• 0:22
  off
• 0:22
  day
• 0:23
  two
• 0:23
  is
• 0:24
  none
• 0:24
  other
• 0:25
  than
• 0:25
  the
• 0:25
  gentleman
• 0:26
  standing
• 0:26
  in
• 0:26
  between
• 0:27
  us.
• 0:27
  Here
• 0:27
  we
• 0:27
  have
• 0:27
  the
• 0:28
  CEO
• 0:28
  of
• 0:28
  Goodfield,
• 0:29
  Goodfield
• 0:30
  Food
• 0:30
  Holdings.
• 0:31
  My
• 0:31
  gosh,
• 0:32
  I'm
• 0:32
  so
• 0:32
  sorry.
• 0:33
  Good.
• 0:34
  It's
• 0:34
  early.
• 0:34
  It's
• 0:35
  early.
• 0:35
  It's
• 0:35
  early.
• 0:36
  And
• 0:36
  then
• 0:36
  we
• 0:37
  can
• 0:37
  tell
• 0:37
  you've
• 0:37
  been
• 0:37
  in
• 0:37
  Vegas
• 0:38
  for
• 0:38
  a
• 0:38
  while
• 0:38
  because
• 0:38
  it's
• 0:38
  actually
• 0:39
  day
• 0:39
  three
• 0:39
  of
• 0:39
  Grocery
• 0:40
  Shop
• 0:40
  It.
• 0:40
  Or
• 0:41
  not.
• 0:41
  Okay.
• 0:41
  I
• 0:41
  was
• 0:41
  going
• 0:41
  to
• 0:42
  say
• 0:42
  this
• 0:42
  is.
• 0:42
  Day
• 0:42
  two
• 0:42
  of
• 0:42
  our
• 0:43
  coverage.
• 0:43
  Day
• 0:43
  two
• 0:43
  of
• 0:44
  our
• 0:44
  coverage.
• 0:44
  Yes.
• 0:44
  I
• 0:44
  knew
• 0:45
  Neil
• 0:45
  was
• 0:45
  thinking
• 0:45
  the
• 0:45
  same
• 0:45
  thing.
• 0:46
  It's
• 0:46
  day
• 0:46
  three,
• 0:47
  but
• 0:47
  it
• 0:47
  feels
• 0:47
  like
• 0:47
  day
• 0:47
  40
• 0:48
  in.
• 0:49
  In.
• 0:49
  In
• 0:49
  Grocery
• 0:50
  Shop
• 0:50
  days.
• 0:50
  Yeah.
• 0:50
  This
• 0:50
  is
• 0:51
  why
• 0:51
  we
• 0:51
  love
• 0:51
  dog
• 0:52
  years.
• 0:52
  Because
• 0:53
  you
• 0:53
  understand
• 0:54
  the
• 0:54
  true
• 0:54
  grit
• 0:54
  it
• 0:55
  takes
• 0:55
  to
• 0:55
  get
• 0:55
  through.
• 0:56
  Through
• 0:56
  grocery
• 0:56
  shops.
• 0:57
  For
• 0:57
  sure.
• 0:58
  So
• 0:58
  much
• 0:58
  good
• 0:58
  content.
• 0:59
  But
• 0:59
  thank
• 0:59
  you.
• 0:59
  Yes.
• 1:00
  But
• 1:00
  Neil
• 1:00
  Stern,
• 1:00
  one
• 1:00
  of
• 1:01
  our
• 1:01
  favorite
• 1:01
  guests,
• 1:01
  we
• 1:02
  had
• 1:02
  him
• 1:02
  here
• 1:02
  last
• 1:02
  year
• 1:02
  as
• 1:03
  well.
• 1:03
  So,
• 1:03
  Neil,
• 1:03
  remind
• 1:04
  our
• 1:04
  audience
• 1:04
  about
• 1:04
  who
• 1:05
  you
• 1:05
  are
• 1:05
  and
• 1:05
  what
• 1:06
  good.
• 1:06
  Good
• 1:06
  Food
• 1:07
  holdings
• 1:07
  is
• 1:07
  as
• 1:07
  well.
• 1:08
  All
• 1:08
  right.
• 1:08
  Apparently
• 1:08
  Good
• 1:09
  Food
• 1:09
  holdings
• 1:09
  is
• 1:09
  hard
• 1:09
  to
• 1:10
  say,
• 1:10
  but
• 1:11
  we're
• 1:11
  gonna
• 1:11
  work
• 1:11
  today
• 1:12
  in
• 1:12
  morning
• 1:12
  in
• 1:12
  February.
• 1:12
  This
• 1:13
  is
• 1:13
  an
• 1:13
  Ann
• 1:13
  problem.
• 1:14
  That's
• 1:14
  a
• 1:14
  Crisp
• 1:14
  problem.
• 1:15
  So
• 1:15
  Good
• 1:15
  Food
• 1:15
  holdings,
• 1:16
  we
• 1:16
  operate
• 1:17
  premium
• 1:17
  grocery
• 1:18
  stores
• 1:18
  up
• 1:18
  and
• 1:18
  down
• 1:18
  the
• 1:18
  west
• 1:19
  coast
• 1:19
  of
• 1:19
  the
• 1:19
  United
• 1:19
  States
• 1:19
  from
• 1:20
  San
• 1:20
  Diego
• 1:20
  to
• 1:20
  Seattle.
• 1:21
  We
• 1:21
  do
• 1:21
  it
• 1:21
  with
• 1:22
  five
• 1:22
  distinct
• 1:22
  banners.
• 1:23
  Okay.
• 1:23
  And
• 1:24
  our
• 1:24
  mission
• 1:24
  is
• 1:24
  to
• 1:25
  operate
• 1:25
  the
• 1:25
  best
• 1:26
  stores
• 1:26
  in
• 1:26
  the
• 1:27
  local
• 1:27
  markets
• 1:27
  we
• 1:27
  operate,
• 1:28
  and
• 1:28
  we
• 1:28
  do
• 1:29
  it
• 1:29
  by
• 1:29
  sourcing,
• 1:30
  producing
• 1:31
  and
• 1:31
  selling
• 1:31
  great
• 1:32
  food.
• 1:32
  So
• 1:32
  even
• 1:33
  though
• 1:33
  we
• 1:33
  say
• 1:33
  good
• 1:33
  food,
• 1:33
  we're
• 1:34
  really
• 1:34
  about
• 1:34
  great
• 1:34
  food.
• 1:35
  And
• 1:35
  that's
• 1:35
  the
• 1:35
  ethos
• 1:36
  that
• 1:36
  we
• 1:36
  have
• 1:36
  in
• 1:36
  our
• 1:36
  company.
• 1:37
  And
• 1:37
  what
• 1:37
  are
• 1:37
  those
• 1:37
  banners?
• 1:38
  Names,
• 1:38
  Neil?
• 1:38
  We
• 1:39
  have.
• 1:39
  I'll
• 1:40
  do
• 1:40
  north
• 1:40
  to
• 1:40
  south
• 1:40
  this
• 1:40
  time.
• 1:41
  I
• 1:41
  have
• 1:42
  metropolitan
• 1:42
  markets
• 1:43
  in
• 1:43
  Seattle.
• 1:43
  New
• 1:43
  season.
• 1:44
  Say
• 1:44
  the
• 1:44
  Alphabet
• 1:44
  backwards.
• 1:45
  Yeah,
• 1:45
  exactly.
• 1:45
  Yeah.
• 1:46
  This
• 1:46
  is
• 1:46
  a
• 1:46
  difficulty.
• 1:47
  You're
• 1:47
  really
• 1:47
  challenging
• 1:47
  yourself
• 1:48
  on
• 1:48
  day
• 1:48
  three.
• 1:49
  I
• 1:49
  had
• 1:49
  a
• 1:49
  little
• 1:49
  bit
• 1:49
  to
• 1:50
  drink
• 1:50
  last
• 1:50
  night,
• 1:50
  too,
• 1:51
  at
• 1:52
  the
• 1:52
  Simbi
• 1:52
  booth.
• 1:54
  Yeah.
• 1:54
  So
• 1:54
  New
• 1:54
  Seasons
• 1:55
  Market
• 1:55
  in
• 1:55
  Portland,
• 1:55
  New
• 1:56
  Leaf
• 1:56
  Community
• 1:56
  Markets
• 1:57
  in
• 1:57
  Santa
• 1:57
  Cruz.
• 1:58
  We
• 1:58
  just
• 1:58
  opened
• 1:58
  a
• 1:59
  brand
• 1:59
  new
• 1:59
  New
• 1:59
  Leaf
• 1:59
  on
• 2:00
  Saturday.
• 2:00
  So
• 2:00
  we're
• 2:00
  super
• 2:01
  excited
• 2:01
  about
• 2:01
  that
• 2:01
  in
• 2:01
  Santa
• 2:02
  Cruz.
• 2:02
  Oh,
• 2:02
  great.
• 2:02
  And
• 2:02
  then
• 2:03
  we
• 2:03
  have
• 2:03
  Bristol
• 2:03
  Farms
• 2:03
  and
• 2:04
  Lazy
• 2:04
  Acres
• 2:04
  in
• 2:04
  Southern
• 2:05
  California.
• 2:06
  All
• 2:06
  right,
• 2:07
  well,
• 2:07
  okay,
• 2:08
  Neil,
• 2:08
  so
• 2:08
  how
• 2:08
  long
• 2:08
  have
• 2:08
  you
• 2:09
  been
• 2:09
  enrolled
• 2:09
  now?
• 2:09
  It's
• 2:10
  five.
• 2:10
  It's
• 2:11
  exactly
• 2:11
  five
• 2:11
  years.
• 2:12
  Okay.
• 2:12
  Exactly
• 2:13
  five
• 2:13
  years.
• 2:13
  Congrats.
• 2:14
  I
• 2:14
  got
• 2:14
  a
• 2:14
  gold
• 2:14
  watch.
• 2:15
  Or
• 2:15
  something
• 2:15
  for
• 2:15
  that.
• 2:15
  Do
• 2:16
  they
• 2:16
  still
• 2:16
  do
• 2:16
  that?
• 2:16
  No,
• 2:16
  we
• 2:17
  don't.
• 2:17
  Okay.
• 2:17
  It
• 2:17
  was
• 2:17
  like
• 2:18
  maybe
• 2:18
  a
• 2:18
  golden
• 2:18
  apple
• 2:19
  or
• 2:19
  something.
• 2:19
  The
• 2:19
  CEO
• 2:20
  of
• 2:20
  Good
• 2:20
  Food
• 2:20
  holdings
• 2:21
  writes
• 2:21
  people
• 2:21
  letters.
• 2:22
  So
• 2:22
  I
• 2:22
  have
• 2:22
  to
• 2:23
  write
• 2:23
  myself
• 2:23
  a
• 2:24
  letter
• 2:24
  congratulating
• 2:25
  myself
• 2:25
  on
• 2:25
  my
• 2:25
  five
• 2:25
  year
• 2:25
  anniversary.
• 2:26
  So
• 2:28
  can
• 2:28
  we
• 2:28
  comment
• 2:28
  on
• 2:29
  that?
• 2:29
  Can
• 2:29
  we
• 2:30
  add
• 2:30
  content?
• 2:32
  Well,
• 2:32
  Neil,
• 2:33
  I'm
• 2:33
  curious,
• 2:33
  like
• 2:34
  as
• 2:34
  you,
• 2:34
  you've
• 2:34
  been
• 2:34
  in
• 2:35
  this
• 2:35
  job
• 2:35
  now
• 2:35
  for
• 2:35
  five
• 2:36
  years.
• 2:36
  You
• 2:36
  have
• 2:37
  a
• 2:37
  multitude
• 2:37
  of
• 2:38
  banners
• 2:38
  that
• 2:38
  you
• 2:38
  just
• 2:38
  shared.
• 2:39
  Where
• 2:40
  are
• 2:40
  you
• 2:40
  finding
• 2:40
  efficiencies
• 2:41
  with
• 2:41
  like
• 2:42
  back
• 2:42
  office
• 2:43
  operations?
• 2:44
  Because
• 2:44
  I
• 2:44
  don't
• 2:44
  think
• 2:44
  we
• 2:44
  give
• 2:44
  that
• 2:45
  enough
• 2:45
  conversation
• 2:46
  here
• 2:46
  at
• 2:46
  grocery
• 2:47
  shops.
• 2:47
  So
• 2:48
  what
• 2:48
  have
• 2:48
  you
• 2:48
  been
• 2:48
  able
• 2:48
  to
• 2:48
  achieve
• 2:49
  there?
• 2:50
  This
• 2:50
  is
• 2:50
  perfect.
• 2:50
  So
• 2:50
  I'm
• 2:50
  going
• 2:51
  to
• 2:51
  continue
• 2:51
  on
• 2:51
  my
• 2:51
  mission
• 2:51
  statement.
• 2:52
  All
• 2:52
  right,
• 2:52
  so
• 2:54
  we're
• 2:55
  selling
• 2:55
  great
• 2:55
  food.
• 2:57
  How
• 2:57
  we
• 2:57
  do
• 2:57
  it
• 2:58
  is
• 2:58
  from
• 2:59
  a
• 2:59
  good
• 2:59
  food
• 2:59
  holding
• 2:59
  standpoint
• 3:00
  is
• 3:00
  centralized
• 3:01
  tools,
• 3:02
  local
• 3:02
  execution.
• 3:03
  And
• 3:04
  there
• 3:04
  was
• 3:04
  an
• 3:04
  amazing.
• 3:06
  Lidl
• 3:07
  spoke
• 3:07
  yesterday
• 3:07
  and
• 3:07
  he
• 3:08
  had
• 3:08
  an
• 3:08
  interview
• 3:08
  with
• 3:08
  Joel
• 3:09
  and
• 3:09
  he
• 3:09
  said
• 3:10
  something
• 3:10
  like,
• 3:10
  we
• 3:10
  are
• 3:11
  as
• 3:11
  global
• 3:12
  as
• 3:12
  possible
• 3:12
  and
• 3:12
  local
• 3:13
  when
• 3:13
  necessary.
• 3:14
  Right.
• 3:14
  I
• 3:15
  would
• 3:15
  say
• 3:15
  we
• 3:15
  are
• 3:15
  as
• 3:16
  local
• 3:16
  as
• 3:17
  possible
• 3:17
  and
• 3:17
  global
• 3:18
  when
• 3:18
  necessary.
• 3:19
  I
• 3:19
  like
• 3:19
  that.
• 3:19
  Right.
• 3:20
  So
• 3:20
  the
• 3:20
  complete
• 3:20
  opposite
• 3:21
  of
• 3:21
  Lidl,
• 3:21
  which
• 3:21
  is,
• 3:21
  which
• 3:21
  is,
• 3:22
  you
• 3:22
  know,
• 3:22
  Lidl's
• 3:22
  fabulous
• 3:23
  and
• 3:23
  you
• 3:23
  know,
• 3:23
  for
• 3:24
  good
• 3:24
  reason.
• 3:24
  But,
• 3:25
  you
• 3:25
  know,
• 3:25
  so
• 3:25
  what
• 3:25
  we're
• 3:26
  trying
• 3:26
  to
• 3:26
  do
• 3:26
  is
• 3:27
  where
• 3:28
  those
• 3:28
  efficiencies
• 3:29
  make
• 3:29
  sense,
• 3:30
  where
• 3:30
  they
• 3:31
  have
• 3:31
  no
• 3:31
  impact
• 3:32
  on
• 3:32
  the
• 3:32
  customer
• 3:33
  experience
• 3:33
  at
• 3:34
  all.
• 3:34
  We
• 3:35
  are
• 3:35
  going
• 3:35
  to
• 3:35
  centralize
• 3:36
  that,
• 3:36
  right?
• 3:36
  So
• 3:36
  we
• 3:37
  have
• 3:37
  centralized
• 3:38
  it,
• 3:38
  We've
• 3:39
  centralized
• 3:39
  finance
• 3:40
  and
• 3:40
  accounting.
• 3:40
  We
• 3:40
  centralize
• 3:41
  legal,
• 3:42
  store
• 3:42
  development.
• 3:43
  We
• 3:44
  are
• 3:44
  in
• 3:44
  the
• 3:44
  process
• 3:44
  of
• 3:44
  doing
• 3:45
  risk
• 3:46
  as
• 3:46
  part
• 3:46
  of
• 3:46
  it.
• 3:47
  Okay.
• 3:47
  So
• 3:47
  we
• 3:47
  want
• 3:48
  to
• 3:48
  take
• 3:48
  those
• 3:48
  areas
• 3:49
  where
• 3:50
  we
• 3:50
  can
• 3:50
  be
• 3:50
  efficient,
• 3:51
  we
• 3:51
  can
• 3:51
  create
• 3:51
  those
• 3:52
  tools.
• 3:54
  But
• 3:54
  then
• 3:55
  leaving
• 3:55
  merchandising,
• 3:56
  marketing
• 3:56
  and
• 3:56
  operations.
• 3:57
  To
• 3:58
  the
• 3:58
  local
• 3:58
  markets,
• 3:59
  where
• 3:59
  does
• 4:00
  innovation
• 4:00
  fall
• 4:00
  in
• 4:00
  that?
• 4:01
  Innovation
• 4:02
  is
• 4:03
  twofold,
• 4:03
  really.
• 4:04
  So
• 4:04
  yes,
• 4:04
  it's
• 4:05
  global.
• 4:05
  Yes,
• 4:05
  it's
• 4:06
  global.
• 4:06
  And
• 4:06
  the
• 4:06
  reason
• 4:06
  I'm
• 4:07
  doing
• 4:07
  shows
• 4:07
  like
• 4:08
  this,
• 4:09
  but
• 4:09
  what
• 4:09
  we're
• 4:10
  able
• 4:10
  to
• 4:10
  do
• 4:10
  from
• 4:10
  an
• 4:10
  innovation
• 4:11
  standpoint
• 4:12
  is
• 4:13
  kind
• 4:13
  of
• 4:13
  place
• 4:14
  our
• 4:14
  bets
• 4:14
  in
• 4:14
  different
• 4:15
  places.
• 4:15
  So
• 4:15
  I
• 4:16
  can
• 4:16
  run.
• 4:17
  We
• 4:17
  were
• 4:17
  talking
• 4:18
  a
• 4:18
  lot
• 4:18
  about
• 4:18
  cameras
• 4:19
  and
• 4:19
  whatnot.
• 4:19
  So
• 4:19
  I
• 4:19
  can
• 4:20
  run
• 4:20
  a
• 4:20
  test
• 4:20
  in
• 4:20
  Seattle.
• 4:21
  One
• 4:21
  way
• 4:22
  I
• 4:22
  can
• 4:22
  run
• 4:22
  something
• 4:22
  different
• 4:23
  in
• 4:23
  Southern
• 4:23
  California.
• 4:24
  I
• 4:24
  can
• 4:24
  see
• 4:24
  what's
• 4:24
  working.
• 4:25
  And
• 4:25
  then
• 4:25
  when
• 4:25
  we
• 4:26
  align
• 4:26
  on
• 4:26
  something,
• 4:27
  we
• 4:27
  can
• 4:28
  roll.
• 4:28
  So
• 4:29
  I
• 4:29
  want
• 4:29
  to
• 4:29
  encourage
• 4:30
  that
• 4:30
  local
• 4:30
  innovation.
• 4:31
  But
• 4:31
  we
• 4:32
  have
• 4:33
  central
• 4:34
  guardrails
• 4:35
  on
• 4:36
  kind
• 4:36
  of
• 4:36
  pilot
• 4:36
  proof
• 4:37
  of
• 4:37
  concept
• 4:37
  and
• 4:37
  all
• 4:37
  that.
• 4:37
  Yeah,
• 4:38
  yeah.
• 4:39
  What
• 4:39
  I
• 4:39
  like
• 4:39
  about
• 4:39
  that
• 4:39
  approach
• 4:39
  too,
• 4:40
  Neil,
• 4:40
  is
• 4:41
  relative
• 4:42
  to
• 4:42
  Lidl
• 4:42
  too,
• 4:43
  you're
• 4:43
  at
• 4:43
  a
• 4:43
  different
• 4:44
  starting
• 4:44
  point
• 4:44
  than
• 4:44
  they
• 4:44
  are.
• 4:45
  And
• 4:45
  that
• 4:45
  starting
• 4:45
  point
• 4:46
  makes
• 4:46
  sense
• 4:46
  for
• 4:46
  the
• 4:46
  strategy
• 4:47
  that
• 4:47
  you
• 4:47
  have.
• 4:48
  All
• 4:48
  right.
• 4:48
  So
• 4:48
  to
• 4:49
  that
• 4:49
  point,
• 4:49
  you
• 4:50
  talked
• 4:50
  about
• 4:50
  innovation,
• 4:51
  the
• 4:51
  smart
• 4:51
  store,
• 4:52
  maybe
• 4:52
  owing
• 4:53
  back
• 4:53
  to
• 4:53
  your
• 4:54
  start
• 4:54
  as
• 4:54
  a
• 4:54
  consultant,
• 4:55
  you've
• 4:55
  been
• 4:55
  a
• 4:55
  long
• 4:56
  proponent
• 4:56
  of
• 4:56
  the
• 4:56
  smart
• 4:57
  store
• 4:57
  evolution.
• 4:58
  You
• 4:58
  guys
• 4:58
  have
• 4:59
  done
• 4:59
  a
• 4:59
  lot
• 4:59
  in
• 4:59
  that
• 4:59
  space.
• 5:00
  What's
• 5:00
  the
• 5:00
  latest
• 5:01
  update
• 5:01
  on
• 5:01
  it?
• 5:01
  What
• 5:01
  are
• 5:02
  you
• 5:02
  learning?
• 5:02
  The
• 5:02
  whole
• 5:03
  nine
• 5:03
  yards.
• 5:03
  I
• 5:04
  always
• 5:04
  told
• 5:04
  you
• 5:04
  I
• 5:04
  was
• 5:04
  so
• 5:04
  smart
• 5:05
  as
• 5:05
  a
• 5:05
  consultant,
• 5:06
  and
• 5:06
  I'm
• 5:06
  not
• 5:06
  that
• 5:06
  smart
• 5:07
  as
• 5:07
  a
• 5:07
  CEO,
• 5:08
  right?
• 5:08
  I
• 5:08
  doubt
• 5:08
  that.
• 5:09
  I
• 5:09
  doubt
• 5:09
  that.
• 5:10
  Yeah.
• 5:10
  So
• 5:11
  I
• 5:11
  would
• 5:11
  say
• 5:13
  we
• 5:13
  believe
• 5:14
  firmly,
• 5:14
  you
• 5:15
  walk
• 5:15
  the
• 5:15
  show.
• 5:16
  It's
• 5:16
  hard
• 5:16
  not
• 5:16
  to
• 5:16
  believe.
• 5:19
  We
• 5:19
  need
• 5:19
  to.
• 5:21
  And
• 5:21
  I
• 5:21
  would
• 5:21
  say
• 5:21
  on
• 5:21
  the
• 5:21
  smart
• 5:22
  stores,
• 5:23
  we
• 5:23
  want
• 5:23
  to
• 5:23
  elevate
• 5:24
  the
• 5:25
  question
• 5:25
  up
• 5:26
  one,
• 5:27
  which
• 5:27
  is,
• 5:28
  what
• 5:28
  problems
• 5:29
  do
• 5:29
  we
• 5:29
  need
• 5:29
  to
• 5:30
  solve?
• 5:31
  What
• 5:31
  other
• 5:31
  problem
• 5:31
  we
• 5:31
  need
• 5:32
  to
• 5:32
  solve,
• 5:32
  and
• 5:32
  how
• 5:32
  are
• 5:32
  you
• 5:32
  going
• 5:32
  to
• 5:33
  solve
• 5:33
  it?
• 5:33
  And
• 5:33
  I
• 5:34
  don't
• 5:34
  think
• 5:34
  that
• 5:34
  the
• 5:34
  problems
• 5:35
  we
• 5:35
  need
• 5:35
  to
• 5:36
  solve
• 5:36
  are,
• 5:37
  you
• 5:37
  know,
• 5:37
  are
• 5:37
  basic.
• 5:38
  You
• 5:38
  know,
• 5:39
  retail
• 5:39
  hasn't
• 5:39
  changed,
• 5:40
  right?
• 5:40
  Right
• 5:40
  product,
• 5:41
  right
• 5:41
  time,
• 5:41
  right
• 5:42
  place,
• 5:42
  right
• 5:42
  price,
• 5:43
  right.
• 5:43
  We
• 5:43
  got.
• 5:43
  We
• 5:44
  got
• 5:44
  it.
• 5:44
  We
• 5:44
  got
• 5:44
  to
• 5:44
  get
• 5:44
  that
• 5:45
  product
• 5:45
  right.
• 5:46
  And
• 5:47
  we.
• 5:47
  The
• 5:48
  way
• 5:48
  we
• 5:48
  grew
• 5:48
  and
• 5:49
  we
• 5:49
  grew
• 5:49
  as
• 5:49
  these
• 5:49
  wonderful
• 5:50
  little
• 5:50
  local
• 5:51
  chains,
• 5:51
  and
• 5:51
  now
• 5:51
  we're
• 5:52
  trying
• 5:52
  to
• 5:52
  put
• 5:52
  it
• 5:52
  together.
• 5:54
  We
• 5:54
  did
• 5:54
  that
• 5:55
  historically
• 5:55
  through
• 5:56
  experience,
• 5:57
  through
• 5:57
  intuition,
• 5:58
  through,
• 5:58
  hey,
• 5:59
  I've
• 5:59
  got
• 5:59
  great
• 5:59
  people,
• 6:01
  but
• 6:01
  you
• 6:01
  can't
• 6:01
  scale
• 6:02
  that
• 6:02
  way,
• 6:02
  right?
• 6:03
  So
• 6:03
  in
• 6:03
  order
• 6:03
  for
• 6:04
  us
• 6:04
  to
• 6:04
  scale,
• 6:04
  in
• 6:04
  order
• 6:05
  for
• 6:05
  us
• 6:05
  to
• 6:05
  get
• 6:05
  those
• 6:05
  central
• 6:06
  efficiencies
• 6:06
  that
• 6:07
  we
• 6:07
  need
• 6:07
  to
• 6:07
  produce
• 6:08
  the
• 6:08
  results
• 6:08
  we
• 6:08
  want,
• 6:09
  I've
• 6:09
  got
• 6:09
  to
• 6:10
  get
• 6:10
  smarter,
• 6:10
  and
• 6:10
  I've
• 6:10
  got
• 6:11
  to
• 6:11
  get
• 6:11
  smarter
• 6:11
  through
• 6:11
  tools
• 6:12
  that
• 6:12
  are
• 6:12
  going
• 6:12
  to
• 6:12
  help
• 6:13
  me
• 6:13
  enable
• 6:13
  that.
• 6:14
  So
• 6:15
  that
• 6:15
  is
• 6:15
  what
• 6:15
  a
• 6:16
  smart
• 6:16
  store
• 6:16
  is
• 6:17
  going
• 6:17
  to
• 6:18
  do.
• 6:18
  And
• 6:19
  I
• 6:19
  think
• 6:19
  as
• 6:20
  we
• 6:20
  walk
• 6:20
  the
• 6:20
  show
• 6:20
  and
• 6:21
  we
• 6:21
  talk
• 6:21
  about
• 6:21
  it,
• 6:21
  it's
• 6:22
  like,
• 6:22
  I
• 6:23
  need
• 6:23
  to
• 6:23
  understand
• 6:23
  what's
• 6:24
  on
• 6:24
  my
• 6:24
  shelf.
• 6:26
  I
• 6:26
  do
• 6:26
  not
• 6:26
  have
• 6:26
  a
• 6:27
  great
• 6:27
  idea
• 6:27
  today
• 6:27
  of
• 6:28
  what.
• 6:28
  What's
• 6:28
  on
• 6:28
  my
• 6:28
  shelf.
• 6:29
  That's.
• 6:29
  That's
• 6:29
  a
• 6:30
  problem.
• 6:31
  You
• 6:31
  know,
• 6:31
  that's
• 6:31
  a.
• 6:31
  It's
• 6:32
  a
• 6:32
  basic
• 6:32
  retail
• 6:32
  problem.
• 6:33
  So
• 6:33
  how
• 6:33
  am
• 6:34
  I
• 6:34
  going
• 6:34
  to
• 6:34
  do
• 6:34
  that?
• 6:35
  I
• 6:35
  can
• 6:35
  have
• 6:35
  cameras,
• 6:36
  I
• 6:36
  can
• 6:36
  have
• 6:36
  robots,
• 6:37
  I
• 6:37
  could
• 6:37
  have
• 6:37
  drones
• 6:38
  flying.
• 6:38
  I
• 6:38
  could
• 6:38
  have.
• 6:38
  I
• 6:39
  could
• 6:39
  have
• 6:39
  individuals
• 6:39
  walking,
• 6:41
  walking
• 6:41
  through
• 6:42
  the
• 6:42
  store
• 6:42
  and
• 6:42
  taking.
• 6:43
  Taking
• 6:43
  photos,
• 6:43
  right?
• 6:43
  There's
• 6:44
  a
• 6:44
  lot
• 6:44
  of.
• 6:44
  There's
• 6:44
  a
• 6:44
  lot
• 6:44
  of
• 6:44
  stuff
• 6:45
  happening
• 6:45
  there
• 6:47
  that
• 6:47
  gives
• 6:47
  me
• 6:48
  a
• 6:48
  symptom,
• 6:50
  right?
• 6:50
  Like,
• 6:50
  okay,
• 6:51
  you're
• 6:51
  out
• 6:51
  of
• 6:51
  Wheat
• 6:52
  Thins
• 6:53
  right
• 6:53
  now.
• 6:54
  Why
• 6:54
  am
• 6:54
  I
• 6:54
  out
• 6:55
  of
• 6:55
  Weed
• 6:55
  Thins?
• 6:55
  Right.
• 6:56
  Wonderful
• 6:56
  answer.
• 6:57
  Easy
• 6:57
  answer
• 6:57
  would
• 6:57
  be,
• 6:58
  it's
• 6:58
  sitting
• 6:58
  in
• 6:58
  the
• 6:58
  back
• 6:58
  room,
• 6:58
  dummy.
• 6:59
  Bring
• 6:59
  it
• 6:59
  on
• 6:59
  the
• 6:59
  shelf.
• 7:00
  In
• 7:01
  our
• 7:01
  world,
• 7:01
  we
• 7:01
  operate
• 7:02
  small
• 7:02
  stores.
• 7:02
  We
• 7:02
  don't
• 7:03
  have
• 7:03
  giant
• 7:03
  back
• 7:03
  rooms.
• 7:04
  That's
• 7:04
  usually
• 7:04
  not
• 7:04
  the
• 7:04
  case.
• 7:05
  Right.
• 7:05
  Okay,
• 7:05
  so
• 7:05
  now
• 7:05
  the
• 7:06
  case
• 7:06
  is,
• 7:06
  I
• 7:06
  didn't.
• 7:07
  I
• 7:07
  Didn't
• 7:07
  order
• 7:07
  it
• 7:07
  or
• 7:07
  it
• 7:08
  didn't
• 7:08
  come
• 7:08
  through
• 7:08
  the
• 7:08
  supplier.
• 7:09
  How
• 7:10
  am
• 7:10
  I
• 7:10
  going
• 7:10
  to
• 7:10
  fix
• 7:10
  that?
• 7:10
  Right.
• 7:11
  And
• 7:11
  that.
• 7:11
  And
• 7:11
  that's
• 7:11
  where
• 7:12
  the
• 7:12
  smart
• 7:12
  Store,
• 7:13
  like,
• 7:13
  I've
• 7:13
  got
• 7:13
  this
• 7:13
  tool,
• 7:14
  but
• 7:14
  I
• 7:14
  got
• 7:14
  to
• 7:15
  make
• 7:15
  the
• 7:15
  tool
• 7:15
  work
• 7:16
  up
• 7:16
  into
• 7:17
  my
• 7:17
  Right.
• 7:17
  Supply
• 7:18
  chain,
• 7:18
  and
• 7:18
  I've
• 7:19
  got
• 7:19
  to
• 7:19
  make
• 7:19
  it
• 7:19
  work
• 7:20
  into
• 7:20
  my
• 7:21
  merchants
• 7:21
  and
• 7:22
  category
• 7:22
  managers,
• 7:23
  because
• 7:23
  maybe
• 7:24
  this
• 7:25
  is
• 7:25
  Nabisco.
• 7:25
  Nabisco's
• 7:26
  not
• 7:26
  here.
• 7:26
  So
• 7:26
  I
• 7:26
  get
• 7:26
  nothing
• 7:27
  out
• 7:27
  of
• 7:27
  doing
• 7:27
  Wheat
• 7:27
  Thins.
• 7:27
  But
• 7:28
  I
• 7:28
  like
• 7:28
  Wheat
• 7:28
  Thins.
• 7:30
  Yeah,
• 7:30
  yeah,
• 7:31
  yeah.
• 7:31
  Soft
• 7:32
  pitch
• 7:32
  for
• 7:33
  the
• 7:33
  Wheat
• 7:33
  Thin.
• 7:33
  The
• 7:33
  Wheat
• 7:34
  Thin
• 7:35
  still
• 7:35
  staying
• 7:35
  strong
• 7:35
  in
• 7:36
  2025.
• 7:36
  Yes.
• 7:37
  So
• 7:37
  maybe
• 7:37
  the
• 7:38
  answer
• 7:38
  is
• 7:38
  I
• 7:38
  need
• 7:38
  four
• 7:39
  facings
• 7:39
  of
• 7:39
  wheat
• 7:39
  thins,
• 7:40
  and
• 7:40
  I
• 7:40
  only
• 7:40
  have
• 7:40
  two.
• 7:41
  Right.
• 7:41
  So
• 7:41
  now
• 7:41
  it
• 7:41
  gets
• 7:42
  into
• 7:42
  category
• 7:42
  management,
• 7:43
  space
• 7:43
  planning.
• 7:44
  Right.
• 7:44
  And
• 7:45
  if
• 7:45
  I
• 7:45
  don't
• 7:45
  have
• 7:46
  that
• 7:46
  information
• 7:46
  and
• 7:46
  data,
• 7:47
  I.
• 7:47
  I
• 7:48
  can't
• 7:48
  get
• 7:48
  to
• 7:48
  those
• 7:49
  decisions.
• 7:49
  Right.
• 7:49
  So
• 7:50
  we
• 7:50
  believe
• 7:50
  firmly
• 7:50
  in
• 7:51
  smart
• 7:51
  store.
• 7:53
  That's
• 7:53
  the.
• 7:53
  Let's
• 7:54
  call
• 7:54
  it
• 7:54
  the
• 7:54
  backend
• 7:54
  and
• 7:54
  the
• 7:55
  operations
• 7:55
  part
• 7:55
  of
• 7:55
  it.
• 7:56
  And
• 7:57
  then
• 7:57
  there's
• 7:57
  the
• 7:57
  customer
• 7:57
  piece
• 7:57
  of
• 7:58
  it.
• 7:58
  Right,
• 7:58
  Right.
• 8:00
  And
• 8:00
  the
• 8:00
  customer
• 8:00
  piece
• 8:01
  has
• 8:01
  been
• 8:02
  more
• 8:02
  challenging,
• 8:03
  frankly.
• 8:03
  That's
• 8:03
  what
• 8:03
  I
• 8:03
  was
• 8:03
  gonna
• 8:04
  ask
• 8:04
  you
• 8:04
  next,
• 8:04
  Actually,
• 8:05
  I'm
• 8:05
  curious
• 8:05
  because,
• 8:06
  Anna,
• 8:07
  I've
• 8:07
  been
• 8:07
  doing
• 8:07
  a
• 8:07
  lot
• 8:07
  of
• 8:07
  thinking,
• 8:07
  a
• 8:07
  lot
• 8:07
  of
• 8:08
  talking
• 8:08
  on
• 8:08
  our
• 8:08
  podcast
• 8:08
  too.
• 8:09
  I'm
• 8:09
  actually
• 8:09
  starting
• 8:10
  to
• 8:10
  wonder
• 8:10
  if
• 8:10
  the
• 8:10
  smart
• 8:11
  store
• 8:11
  idea
• 8:12
  is
• 8:13
  more
• 8:13
  predicated
• 8:13
  on
• 8:13
  getting
• 8:14
  the
• 8:14
  stores
• 8:14
  to
• 8:14
  run
• 8:15
  more
• 8:15
  efficiently
• 8:15
  than
• 8:16
  it
• 8:16
  is
• 8:16
  to
• 8:16
  hit
• 8:16
  all
• 8:16
  the
• 8:17
  fancy
• 8:17
  use
• 8:17
  cases
• 8:18
  to.
• 8:18
  To
• 8:18
  drive
• 8:18
  the
• 8:18
  customer.
• 8:19
  At
• 8:19
  the
• 8:19
  end
• 8:19
  of
• 8:19
  the
• 8:19
  day,
• 8:19
  would
• 8:20
  you
• 8:20
  agree
• 8:20
  with
• 8:20
  that
• 8:21
  or
• 8:21
  how
• 8:21
  do
• 8:21
  you
• 8:21
  think
• 8:21
  about
• 8:22
  that,
• 8:22
  that
• 8:22
  dichotomy?
• 8:23
  I
• 8:24
  think
• 8:24
  it's
• 8:24
  both.
• 8:25
  But
• 8:26
  for
• 8:26
  sure,
• 8:27
  the
• 8:27
  early
• 8:28
  use
• 8:28
  case
• 8:28
  and
• 8:28
  early
• 8:28
  ROI
• 8:30
  is
• 8:30
  going
• 8:30
  to
• 8:30
  be
• 8:30
  us.
• 8:31
  So
• 8:31
  it's
• 8:32
  internalized.
• 8:33
  And
• 8:33
  how
• 8:33
  can
• 8:33
  I
• 8:33
  make
• 8:33
  my
• 8:34
  operations
• 8:35
  better,
• 8:35
  more
• 8:35
  efficient?
• 8:37
  And
• 8:38
  now
• 8:39
  if
• 8:40
  we
• 8:40
  want
• 8:40
  to
• 8:40
  talk
• 8:40
  carts
• 8:41
  as
• 8:41
  an
• 8:41
  example,
• 8:41
  smart
• 8:42
  carts,
• 8:42
  let's
• 8:42
  do
• 8:42
  it.
• 8:42
  Yeah.
• 8:44
  You
• 8:44
  know,
• 8:44
  again,
• 8:44
  we
• 8:45
  believe
• 8:45
  really
• 8:45
  firmly
• 8:45
  in
• 8:46
  that.
• 8:46
  I've
• 8:46
  got
• 8:47
  to
• 8:47
  change.
• 8:47
  I've
• 8:47
  got
• 8:48
  to
• 8:48
  change
• 8:48
  consumer
• 8:48
  behavior.
• 8:50
  It's
• 8:50
  really
• 8:50
  hard
• 8:51
  to
• 8:51
  change.
• 8:51
  Really
• 8:52
  hard
• 8:52
  to
• 8:52
  change
• 8:52
  consumer
• 8:53
  behavior.
• 8:53
  By
• 8:54
  the
• 8:54
  way,
• 8:54
  when
• 8:54
  they
• 8:54
  use
• 8:54
  a
• 8:54
  cart,
• 8:55
  they
• 8:55
  love
• 8:55
  a
• 8:55
  cart.
• 8:56
  When
• 8:56
  they
• 8:57
  use
• 8:57
  a
• 8:57
  cart,
• 8:57
  they
• 8:57
  love
• 8:57
  a
• 8:57
  cart.
• 8:58
  The
• 8:58
  cart
• 8:58
  actually
• 8:58
  gets
• 8:58
  us
• 8:59
  a
• 8:59
  higher
• 8:59
  basket
• 8:59
  size.
• 9:00
  It's
• 9:00
  good
• 9:00
  customer
• 9:00
  satisfaction
• 9:01
  on
• 9:01
  it,
• 9:02
  but
• 9:02
  I
• 9:02
  got
• 9:02
  to
• 9:02
  get
• 9:02
  them
• 9:03
  to
• 9:03
  use
• 9:03
  it.
• 9:03
  I
• 9:03
  got
• 9:03
  to
• 9:03
  get
• 9:04
  it
• 9:04
  into
• 9:04
  the
• 9:04
  habits.
• 9:04
  And
• 9:05
  I
• 9:06
  was
• 9:06
  talking
• 9:06
  earlier
• 9:06
  with
• 9:06
  someone
• 9:08
  as
• 9:08
  simple
• 9:08
  as,
• 9:08
  let's
• 9:09
  talk
• 9:09
  about
• 9:09
  reusable
• 9:09
  bags.
• 9:10
  Right?
• 9:11
  Like,
• 9:11
  we
• 9:11
  know
• 9:11
  we
• 9:11
  should
• 9:12
  use
• 9:12
  reusable
• 9:12
  bags.
• 9:13
  I
• 9:13
  gotta
• 9:13
  change
• 9:14
  50
• 9:14
  years
• 9:15
  of
• 9:15
  habit
• 9:17
  to
• 9:17
  do
• 9:17
  that.
• 9:18
  And
• 9:18
  actually,
• 9:19
  you
• 9:19
  know,
• 9:19
  and
• 9:19
  it's
• 9:20
  carrot
• 9:20
  stick.
• 9:20
  Right,
• 9:21
  Right.
• 9:21
  So
• 9:22
  in
• 9:22
  our
• 9:22
  world,
• 9:22
  it's
• 9:22
  carrot.
• 9:23
  So
• 9:23
  we,
• 9:23
  we
• 9:23
  do
• 9:23
  something
• 9:24
  in
• 9:24
  our
• 9:24
  new
• 9:24
  Leaf
• 9:25
  and
• 9:25
  Lazy
• 9:25
  Acres
• 9:25
  called
• 9:25
  enviro
• 9:26
  tokens.
• 9:26
  If
• 9:26
  you
• 9:26
  bring
• 9:27
  in
• 9:27
  your
• 9:27
  own
• 9:27
  bag,
• 9:28
  you
• 9:28
  get
• 9:28
  to
• 9:28
  take
• 9:28
  a
• 9:28
  10
• 9:28
  cent
• 9:29
  token
• 9:29
  and
• 9:29
  you
• 9:29
  get
• 9:29
  to
• 9:29
  put
• 9:29
  it
• 9:30
  at
• 9:30
  charity
• 9:30
  that
• 9:31
  you
• 9:31
  have.
• 9:31
  Fabulous.
• 9:32
  That's
• 9:32
  a
• 9:32
  carrot.
• 9:32
  Like,
• 9:32
  right.
• 9:33
  Bring
• 9:33
  your
• 9:33
  bag,
• 9:34
  do
• 9:34
  something
• 9:34
  good.
• 9:34
  Right.
• 9:35
  In
• 9:35
  New
• 9:35
  Jersey,
• 9:36
  they've
• 9:36
  outlawed
• 9:37
  bags.
• 9:37
  Right.
• 9:37
  Like
• 9:39
  that's
• 9:39
  a
• 9:39
  switch,
• 9:39
  that's
• 9:39
  a
• 9:40
  stick.
• 9:40
  Kind
• 9:40
  of
• 9:40
  makes
• 9:40
  it
• 9:40
  easier
• 9:41
  too.
• 9:41
  Well,
• 9:42
  in
• 9:42
  some
• 9:42
  ways
• 9:42
  it
• 9:42
  will
• 9:43
  because
• 9:43
  you
• 9:43
  will
• 9:43
  be
• 9:43
  penalized
• 9:44
  for
• 9:44
  your
• 9:44
  bad
• 9:45
  behavior
• 9:45
  not
• 9:45
  bringing
• 9:45
  it
• 9:45
  in.
• 9:46
  Right.
• 9:46
  So
• 9:47
  when
• 9:47
  I
• 9:47
  think
• 9:47
  about
• 9:48
  the
• 9:48
  carts,
• 9:49
  at
• 9:49
  some
• 9:49
  point,
• 9:50
  it's
• 9:50
  almost
• 9:50
  like
• 9:51
  when
• 9:52
  we
• 9:52
  used
• 9:52
  to
• 9:52
  do
• 9:52
  self
• 9:52
  service
• 9:53
  and
• 9:53
  gasoline,
• 9:53
  right.
• 9:54
  It
• 9:55
  became,
• 9:55
  well,
• 9:55
  if
• 9:56
  you
• 9:56
  want
• 9:57
  full
• 9:57
  Service,
• 9:57
  you're
• 9:57
  paying
• 9:57
  20
• 9:58
  cents
• 9:58
  a
• 9:58
  gallon
• 9:58
  more.
• 9:59
  Okay,
• 9:59
  I'll
• 9:59
  do
• 9:59
  self
• 10:00
  service.
• 10:00
  So
• 10:00
  at
• 10:01
  some
• 10:01
  point,
• 10:01
  what's
• 10:02
  my
• 10:02
  incentive?
• 10:03
  Great
• 10:03
  analogy.
• 10:03
  Yeah.
• 10:04
  What's
• 10:04
  my
• 10:04
  incentive
• 10:04
  to
• 10:04
  use
• 10:05
  the
• 10:05
  cart
• 10:05
  that's
• 10:05
  going
• 10:06
  to
• 10:06
  make
• 10:06
  that
• 10:06
  a.
• 10:07
  It's
• 10:07
  a
• 10:07
  better
• 10:08
  experience.
• 10:08
  But
• 10:08
  what's,
• 10:08
  you
• 10:09
  know,
• 10:09
  how
• 10:09
  am
• 10:09
  I
• 10:09
  going
• 10:09
  to
• 10:09
  get
• 10:09
  rewarded
• 10:10
  for
• 10:10
  it?
• 10:10
  Right.
• 10:12
  And
• 10:12
  we're
• 10:13
  not
• 10:13
  there
• 10:13
  yet,
• 10:14
  but
• 10:14
  we
• 10:14
  believe
• 10:14
  it
• 10:14
  because
• 10:15
  I
• 10:15
  think
• 10:15
  the
• 10:15
  cart
• 10:15
  is
• 10:16
  the
• 10:16
  way
• 10:16
  to
• 10:17
  get
• 10:18
  truly
• 10:18
  personalized,
• 10:19
  one
• 10:19
  on
• 10:19
  one
• 10:20
  interaction
• 10:21
  with
• 10:21
  the
• 10:21
  customer.
• 10:22
  We
• 10:22
  know
• 10:22
  exactly
• 10:22
  where
• 10:22
  they
• 10:23
  are
• 10:23
  in
• 10:23
  the
• 10:23
  store.
• 10:24
  I
• 10:24
  know
• 10:24
  who
• 10:25
  you
• 10:25
  are,
• 10:25
  I
• 10:25
  know
• 10:25
  what
• 10:26
  you
• 10:26
  buy.
• 10:26
  And
• 10:27
  I
• 10:27
  can
• 10:27
  get
• 10:27
  you
• 10:27
  to
• 10:27
  the
• 10:27
  meat
• 10:28
  department
• 10:28
  and
• 10:28
  say,
• 10:28
  hey,
• 10:29
  you
• 10:29
  know,
• 10:30
  let's
• 10:30
  do
• 10:30
  a
• 10:30
  recipe.
• 10:31
  Here's
• 10:31
  the
• 10:31
  other
• 10:31
  items
• 10:32
  you
• 10:32
  need.
• 10:32
  I
• 10:32
  can
• 10:32
  give
• 10:32
  you
• 10:33
  a
• 10:33
  coupon
• 10:33
  for
• 10:34
  50
• 10:34
  cents
• 10:34
  off
• 10:34
  ground
• 10:35
  beef
• 10:35
  and
• 10:35
  I
• 10:35
  can
• 10:35
  give
• 10:36
  you
• 10:36
  the.
• 10:36
  And
• 10:37
  that
• 10:37
  hopefully
• 10:37
  has
• 10:38
  value
• 10:38
  to
• 10:38
  you
• 10:39
  as
• 10:39
  a
• 10:39
  customer.
• 10:39
  Right.
• 10:40
  But
• 10:40
  today,
• 10:41
  today,
• 10:41
  if
• 10:41
  the
• 10:41
  use
• 10:42
  case
• 10:42
  is
• 10:42
  simply,
• 10:43
  I
• 10:43
  can
• 10:44
  avoid
• 10:44
  a
• 10:44
  checkout.
• 10:45
  Yeah.
• 10:45
  That's
• 10:46
  not
• 10:47
  that
• 10:47
  compelling.
• 10:47
  It's
• 10:47
  not
• 10:48
  that
• 10:48
  strong.
• 10:49
  So,
• 10:49
  Neil,
• 10:49
  I
• 10:50
  mean,
• 10:50
  would
• 10:50
  you
• 10:50
  say
• 10:50
  then,
• 10:52
  I
• 10:52
  think
• 10:52
  what
• 10:53
  I'm
• 10:53
  taking
• 10:53
  away
• 10:53
  from
• 10:53
  this,
• 10:53
  would
• 10:54
  you
• 10:54
  say
• 10:54
  then
• 10:54
  that
• 10:55
  it's
• 10:55
  really
• 10:55
  getting
• 10:56
  back
• 10:56
  to
• 10:56
  what
• 10:56
  you
• 10:56
  said
• 10:57
  at
• 10:57
  the
• 10:57
  beginning.
• 10:57
  Here
• 10:58
  is
• 10:58
  evaluating
• 10:59
  what
• 10:59
  your
• 10:59
  core
• 10:59
  problem
• 11:00
  is
• 11:00
  or
• 11:00
  challenges
• 11:01
  that
• 11:01
  you're
• 11:01
  trying
• 11:01
  to
• 11:02
  solve
• 11:02
  and
• 11:02
  then
• 11:02
  figuring
• 11:03
  out
• 11:03
  which
• 11:04
  of
• 11:04
  the
• 11:04
  technologies
• 11:05
  it
• 11:05
  might
• 11:06
  be,
• 11:06
  that
• 11:06
  one
• 11:06
  your
• 11:07
  team
• 11:07
  and
• 11:07
  store
• 11:07
  operations
• 11:08
  team
• 11:08
  can
• 11:08
  handle
• 11:09
  and
• 11:09
  getting
• 11:09
  the
• 11:10
  data
• 11:10
  from
• 11:10
  them,
• 11:10
  whether
• 11:10
  they
• 11:11
  need,
• 11:11
  you
• 11:11
  know,
• 11:11
  stored
• 11:12
  data
• 11:13
  hourly
• 11:13
  or
• 11:14
  they
• 11:14
  need
• 11:14
  it
• 11:14
  once
• 11:14
  a
• 11:15
  day.
• 11:15
  Absolutely.
• 11:16
  And
• 11:16
  then
• 11:16
  figuring
• 11:17
  out,
• 11:17
  you
• 11:17
  know,
• 11:17
  it
• 11:18
  could
• 11:18
  be
• 11:18
  a
• 11:18
  multitude
• 11:18
  of
• 11:19
  these
• 11:19
  solutions
• 11:19
  coming
• 11:20
  together
• 11:20
  to
• 11:21
  create
• 11:21
  each
• 11:21
  smart
• 11:22
  store.
• 11:22
  It
• 11:23
  could
• 11:23
  be.
• 11:23
  And
• 11:23
  then
• 11:24
  the
• 11:24
  real.
• 11:25
  Yeah,
• 11:25
  so,
• 11:25
  so
• 11:26
  if
• 11:26
  we
• 11:26
  go
• 11:26
  back
• 11:26
  to
• 11:26
  say,
• 11:27
  okay,
• 11:27
  what
• 11:27
  problem
• 11:27
  am
• 11:27
  I
• 11:27
  trying
• 11:28
  to
• 11:28
  solve
• 11:28
  with
• 11:28
  the
• 11:28
  cartoon?
• 11:29
  If
• 11:29
  the
• 11:29
  problem
• 11:30
  is
• 11:30
  just,
• 11:30
  I
• 11:31
  don't
• 11:31
  like
• 11:31
  your
• 11:31
  checkouts,
• 11:33
  there's
• 11:34
  Yeah,
• 11:35
  I
• 11:35
  think,
• 11:35
  I
• 11:35
  think
• 11:35
  it's
• 11:35
  going
• 11:36
  to
• 11:36
  be
• 11:36
  like,
• 11:36
  no,
• 11:36
  I
• 11:37
  want
• 11:37
  to
• 11:37
  inspire,
• 11:38
  you
• 11:38
  know,
• 11:38
  we
• 11:38
  talked
• 11:39
  about.
• 11:39
  I
• 11:39
  want
• 11:39
  to
• 11:39
  bring
• 11:40
  the,
• 11:40
  the
• 11:41
  tools
• 11:41
  that
• 11:41
  customers
• 11:42
  have
• 11:42
  available
• 11:43
  to
• 11:43
  them
• 11:43
  online
• 11:44
  right
• 11:44
  into
• 11:45
  the
• 11:45
  retail
• 11:46
  shopping
• 11:46
  experience.
• 11:47
  So
• 11:47
  online
• 11:47
  they
• 11:47
  have
• 11:47
  these
• 11:48
  multi.
• 11:48
  They
• 11:48
  can
• 11:48
  filter,
• 11:49
  you
• 11:49
  can
• 11:49
  filter
• 11:49
  for
• 11:50
  vegan,
• 11:50
  you
• 11:50
  can,
• 11:50
  you
• 11:51
  can
• 11:51
  do
• 11:51
  recipe
• 11:52
  development,
• 11:52
  you
• 11:52
  can
• 11:53
  do
• 11:53
  all
• 11:53
  these
• 11:53
  things.
• 11:54
  I
• 11:54
  get
• 11:54
  to
• 11:55
  the
• 11:55
  store
• 11:55
  and
• 11:55
  it's
• 11:56
  like,
• 11:56
  here's
• 11:56
  35,000
• 11:57
  products.
• 11:57
  Have
• 11:57
  at
• 11:58
  it.
• 11:58
  Right,
• 11:58
  right.
• 11:59
  Can
• 11:59
  I
• 12:00
  make
• 12:00
  that
• 12:00
  better
• 12:00
  for
• 12:00
  the
• 12:00
  consumer?
• 12:01
  And
• 12:01
  I
• 12:01
  think
• 12:01
  I
• 12:01
  can,
• 12:02
  but
• 12:02
  that's
• 12:03
  the
• 12:03
  higher
• 12:03
  goal
• 12:03
  to
• 12:03
  solve
• 12:04
  for
• 12:04
  not,
• 12:04
  hey,
• 12:04
  let's
• 12:05
  skip
• 12:05
  a,
• 12:05
  you
• 12:05
  know,
• 12:05
  let's
• 12:05
  skip
• 12:06
  a
• 12:06
  checkout.
• 12:06
  Yeah,
• 12:06
  I
• 12:06
  think
• 12:06
  too.
• 12:07
  Do
• 12:07
  you
• 12:07
  think
• 12:07
  as
• 12:07
  well,
• 12:07
  Neil,
• 12:08
  that
• 12:08
  sometimes
• 12:08
  we
• 12:08
  use
• 12:08
  the.
• 12:09
  What
• 12:09
  problem
• 12:09
  are
• 12:09
  you
• 12:09
  trying
• 12:09
  to
• 12:10
  solve
• 12:10
  too
• 12:10
  much
• 12:10
  in
• 12:10
  the
• 12:10
  industry?
• 12:11
  Because
• 12:11
  I
• 12:11
  agree,
• 12:11
  like
• 12:11
  when
• 12:12
  it's
• 12:12
  tangible
• 12:12
  about
• 12:13
  how
• 12:13
  do
• 12:13
  we
• 12:13
  get
• 12:13
  more
• 12:13
  productive,
• 12:14
  how
• 12:14
  do
• 12:14
  we
• 12:14
  improve
• 12:14
  the
• 12:14
  operations
• 12:15
  of
• 12:15
  the
• 12:15
  store?
• 12:15
  There's
• 12:16
  a
• 12:16
  lot
• 12:16
  of
• 12:16
  problems
• 12:16
  that
• 12:17
  get
• 12:17
  identified
• 12:17
  on
• 12:17
  that.
• 12:18
  I
• 12:18
  think
• 12:18
  the
• 12:18
  other
• 12:18
  side
• 12:18
  of
• 12:18
  the
• 12:18
  coin
• 12:19
  too
• 12:19
  is
• 12:19
  like,
• 12:20
  what
• 12:20
  is
• 12:20
  the
• 12:20
  opportunity
• 12:21
  that's
• 12:21
  unexplored
• 12:22
  or
• 12:22
  untapped
• 12:22
  as
• 12:23
  well.
• 12:23
  Right.
• 12:23
  And
• 12:23
  so
• 12:24
  smart
• 12:24
  cards
• 12:24
  give
• 12:24
  us
• 12:25
  that
• 12:25
  too.
• 12:26
  Like
• 12:26
  you
• 12:26
  can
• 12:26
  talk
• 12:26
  to
• 12:26
  the
• 12:27
  consumer
• 12:27
  in
• 12:27
  a
• 12:27
  different
• 12:27
  way
• 12:27
  that
• 12:28
  they've
• 12:28
  never
• 12:28
  been
• 12:28
  talked
• 12:28
  to
• 12:29
  before.
• 12:29
  You
• 12:29
  can
• 12:29
  give
• 12:29
  them
• 12:29
  their
• 12:30
  budget
• 12:30
  in
• 12:31
  real
• 12:31
  time.
• 12:31
  Those
• 12:32
  are
• 12:32
  opportunities
• 12:33
  to
• 12:33
  exploit
• 12:34
  as
• 12:34
  opposed
• 12:34
  to
• 12:34
  problems
• 12:35
  that
• 12:36
  they're
• 12:36
  thinking.
• 12:36
  They're
• 12:36
  inherently
• 12:37
  problems
• 12:37
  as
• 12:37
  they're
• 12:37
  shopping.
• 12:38
  You
• 12:38
  get
• 12:38
  what
• 12:38
  I'm
• 12:38
  saying?
• 12:38
  Yeah,
• 12:38
  yeah.
• 12:39
  Oh,
• 12:39
  yeah,
• 12:40
  that's
• 12:40
  the
• 12:40
  Steve
• 12:41
  Jobs.
• 12:41
  Right?
• 12:41
  Like
• 12:43
  I'm
• 12:43
  going
• 12:43
  to
• 12:43
  give
• 12:43
  you
• 12:44
  something
• 12:44
  you
• 12:44
  didn't
• 12:44
  know
• 12:44
  you
• 12:45
  wanted.
• 12:45
  Right,
• 12:45
  right.
• 12:46
  Yeah.
• 12:46
  And
• 12:46
  exactly.
• 12:47
  With
• 12:47
  the
• 12:47
  cart's
• 12:47
  like,
• 12:47
  one
• 12:48
  of
• 12:48
  the
• 12:48
  things
• 12:48
  is
• 12:49
  being
• 12:49
  able
• 12:49
  to
• 12:50
  track
• 12:50
  real
• 12:50
  time
• 12:51
  budget.
• 12:51
  Right.
• 12:52
  I
• 12:52
  don't.
• 12:52
  Customers
• 12:53
  weren't
• 12:53
  saying,
• 12:53
  boy,
• 12:53
  I
• 12:54
  wish
• 12:54
  I
• 12:54
  had
• 12:54
  that.
• 12:55
  But
• 12:55
  once
• 12:56
  they
• 12:56
  have
• 12:56
  it,
• 12:56
  it's
• 12:56
  like,
• 12:57
  wow,
• 12:57
  this
• 12:58
  actually
• 12:59
  that's
• 12:59
  a
• 12:59
  stress
• 13:00
  point,
• 13:00
  particularly
• 13:00
  right
• 13:01
  now
• 13:01
  with
• 13:02
  what's
• 13:02
  happening
• 13:02
  on
• 13:03
  pricing.
• 13:04
  That's
• 13:04
  a
• 13:04
  stress
• 13:04
  point
• 13:04
  for
• 13:05
  customers.
• 13:05
  Right.
• 13:05
  And
• 13:06
  if
• 13:06
  I
• 13:06
  can
• 13:06
  remove
• 13:06
  that
• 13:06
  stress
• 13:07
  point,
• 13:07
  what
• 13:08
  we
• 13:08
  found
• 13:08
  is
• 13:08
  they're
• 13:08
  actually
• 13:09
  spending
• 13:09
  more
• 13:09
  money,
• 13:09
  not
• 13:10
  less,
• 13:10
  because
• 13:11
  they
• 13:12
  have
• 13:12
  certainty.
• 13:12
  Right,
• 13:13
  right.
• 13:13
  Because
• 13:13
  they're
• 13:13
  not
• 13:13
  going
• 13:13
  up
• 13:14
  to
• 13:14
  the
• 13:14
  till
• 13:14
  and
• 13:14
  finding
• 13:15
  out,
• 13:15
  oh
• 13:15
  man,
• 13:15
  I.
• 13:16
  Still
• 13:16
  have
• 13:16
  more
• 13:16
  money
• 13:16
  left
• 13:16
  over.
• 13:17
  Exactly.
• 13:18
  Right.
• 13:18
  Well,
• 13:19
  Neil,
• 13:19
  I
• 13:20
  imagine
• 13:20
  you
• 13:20
  shared
• 13:20
  some
• 13:21
  of
• 13:21
  that
• 13:21
  on
• 13:21
  stage.
• 13:22
  I
• 13:22
  hope
• 13:22
  you
• 13:22
  did.
• 13:22
  Otherwise,
• 13:23
  we've
• 13:23
  got
• 13:23
  the
• 13:24
  Yamitak
• 13:24
  exclusive
• 13:25
  with
• 13:25
  Neil
• 13:25
  on
• 13:25
  how
• 13:26
  to
• 13:26
  create
• 13:26
  your
• 13:26
  smart
• 13:27
  store,
• 13:27
  which
• 13:27
  is
• 13:27
  fine
• 13:28
  with
• 13:28
  us
• 13:28
  too.
• 13:29
  But
• 13:29
  what
• 13:29
  else
• 13:30
  did
• 13:30
  you
• 13:30
  share
• 13:30
  on
• 13:30
  stage
• 13:31
  on
• 13:31
  Monday
• 13:31
  when
• 13:32
  Chris
• 13:32
  sent
• 13:32
  people
• 13:32
  to
• 13:33
  another
• 13:33
  session?
• 13:33
  Yeah.
• 13:34
  We
• 13:35
  had
• 13:35
  no
• 13:35
  one
• 13:35
  in
• 13:35
  our
• 13:35
  Audience.
• 13:38
  There'S
• 13:38
  only
• 13:38
  one
• 13:38
  person
• 13:38
  to
• 13:39
  blame
• 13:39
  here.
• 13:40
  Chris
• 13:40
  was
• 13:40
  funneling
• 13:41
  people
• 13:41
  to
• 13:41
  the
• 13:41
  bunkers.
• 13:43
  Here.
• 13:43
  I
• 13:43
  was
• 13:43
  on
• 13:44
  stage
• 13:44
  with
• 13:44
  Wheedle
• 13:45
  and
• 13:45
  Schnucks.
• 13:45
  By
• 13:45
  the
• 13:45
  way,
• 13:46
  Schnucks,
• 13:46
  according
• 13:46
  to
• 13:47
  Omnitalk,
• 13:47
  is,
• 13:47
  is
• 13:48
  the
• 13:48
  most
• 13:48
  intelligent
• 13:49
  retailer
• 13:49
  in
• 13:49
  the
• 13:49
  US
• 13:49
  you
• 13:50
  can't
• 13:50
  even
• 13:50
  come
• 13:50
  to
• 13:50
  that.
• 13:51
  Yeah,
• 13:52
  you
• 13:52
  were
• 13:52
  Kim
• 13:52
  Anderson.
• 13:53
  Is
• 13:53
  that
• 13:53
  right?
• 13:53
  Yeah,
• 13:53
  yeah,
• 13:53
  yeah,
• 13:54
  yeah.
• 13:54
  Right.
• 13:54
  So
• 13:55
  you're
• 13:55
  like,
• 13:55
  yeah,
• 13:55
  whatever.
• 13:55
  Okay.
• 13:56
  Yeah.
• 13:57
  I
• 13:57
  think,
• 13:57
  I
• 13:58
  think
• 13:58
  the
• 13:58
  message
• 13:58
  from
• 13:58
  everybody
• 13:59
  on
• 13:59
  stage,
• 14:00
  not
• 14:00
  just
• 14:01
  me,
• 14:01
  was
• 14:03
  is
• 14:03
  we
• 14:04
  need
• 14:04
  to,
• 14:04
  you
• 14:04
  know,
• 14:05
  now
• 14:05
  it
• 14:05
  sounds
• 14:05
  like
• 14:05
  cliches.
• 14:06
  Connected
• 14:06
  store.
• 14:07
  Yeah,
• 14:07
  we
• 14:08
  need
• 14:08
  to
• 14:08
  connect
• 14:09
  this
• 14:09
  stuff.
• 14:09
  Right.
• 14:10
  So
• 14:10
  I
• 14:10
  can't
• 14:11
  have.
• 14:11
  And
• 14:11
  there's
• 14:11
  so
• 14:11
  many.
• 14:12
  One.
• 14:12
  We're
• 14:12
  staring
• 14:12
  at
• 14:12
  them.
• 14:13
  There's
• 14:13
  so
• 14:13
  many
• 14:13
  wonderful
• 14:13
  technology
• 14:14
  providers
• 14:14
  here.
• 14:15
  If
• 14:15
  this
• 14:15
  stuff
• 14:16
  can't
• 14:16
  work
• 14:16
  together,
• 14:19
  it's
• 14:19
  not
• 14:19
  going
• 14:19
  to
• 14:19
  work
• 14:19
  for
• 14:19
  us.
• 14:20
  Right.
• 14:20
  So
• 14:21
  it's
• 14:21
  a
• 14:21
  solution.
• 14:22
  And
• 14:22
  the
• 14:22
  solution
• 14:23
  needs
• 14:23
  to
• 14:23
  talk
• 14:23
  to
• 14:23
  each
• 14:24
  other.
• 14:24
  I
• 14:24
  gave
• 14:24
  you
• 14:25
  guys,
• 14:25
  I
• 14:25
  won't
• 14:25
  do
• 14:25
  it
• 14:25
  here.
• 14:26
  I
• 14:26
  gave
• 14:26
  you
• 14:26
  an
• 14:26
  example
• 14:27
  of
• 14:27
  two
• 14:27
  suppliers
• 14:28
  that
• 14:28
  we
• 14:28
  have
• 14:28
  that
• 14:28
  are
• 14:28
  great
• 14:29
  partners
• 14:29
  of
• 14:29
  us.
• 14:30
  I'm
• 14:30
  trying
• 14:30
  to
• 14:30
  get
• 14:30
  them
• 14:30
  to
• 14:31
  work
• 14:31
  together.
• 14:32
  I'm
• 14:32
  nine
• 14:32
  months
• 14:32
  into
• 14:33
  the
• 14:33
  process
• 14:33
  and
• 14:33
  I
• 14:33
  still
• 14:34
  can't
• 14:34
  get
• 14:34
  that
• 14:34
  done.
• 14:35
  That's
• 14:35
  enormously
• 14:35
  frustrating.
• 14:36
  That
• 14:37
  should
• 14:37
  be
• 14:38
  a
• 14:38
  switch.
• 14:38
  Right?
• 14:40
  We
• 14:41
  talk
• 14:41
  about
• 14:41
  APIs
• 14:41
  and
• 14:42
  we
• 14:42
  talk
• 14:42
  about
• 14:42
  just
• 14:42
  seamless
• 14:43
  integration.
• 14:44
  It's
• 14:44
  not
• 14:44
  seamless
• 14:44
  yet.
• 14:45
  So
• 14:45
  the
• 14:45
  message,
• 14:45
  the
• 14:45
  message,
• 14:46
  of
• 14:46
  course,
• 14:46
  is
• 14:46
  to
• 14:47
  our
• 14:47
  suppliers,
• 14:48
  please
• 14:48
  make
• 14:48
  this
• 14:48
  easier
• 14:49
  for
• 14:49
  us,
• 14:49
  because
• 14:50
  anytime
• 14:51
  we
• 14:51
  have
• 14:51
  these
• 14:51
  pain
• 14:51
  points,
• 14:51
  and
• 14:52
  particularly
• 14:53
  the
• 14:53
  one
• 14:53
  thing
• 14:53
  I
• 14:54
  did
• 14:54
  talk
• 14:54
  about
• 14:54
  is
• 14:56
  we
• 14:56
  have
• 14:56
  in
• 14:56
  our
• 14:56
  stores
• 14:57
  this
• 14:57
  wonderful
• 14:57
  new
• 14:58
  store
• 14:58
  we
• 14:58
  opened
• 14:58
  in
• 14:58
  Santa
• 14:59
  Cruz,
• 14:59
  New
• 15:00
  Leaf
• 15:00
  Community
• 15:00
  Markets.
• 15:02
  We
• 15:02
  have
• 15:03
  a
• 15:03
  coffee
• 15:03
  and
• 15:04
  juice
• 15:04
  bar.
• 15:04
  We
• 15:04
  have
• 15:04
  a
• 15:04
  sushi
• 15:05
  poke
• 15:05
  bar.
• 15:05
  We
• 15:06
  have
• 15:06
  a
• 15:06
  service
• 15:07
  bakery.
• 15:07
  We
• 15:08
  have
• 15:08
  a
• 15:08
  barbecue
• 15:09
  station.
• 15:09
  We
• 15:09
  have,
• 15:10
  have
• 15:10
  a
• 15:10
  sandwich
• 15:10
  station.
• 15:10
  I'm
• 15:11
  waiting
• 15:11
  for
• 15:11
  you
• 15:11
  to
• 15:11
  say,
• 15:11
  like,
• 15:11
  salon.
• 15:12
  Yeah,
• 15:12
  yeah.
• 15:12
  Service,
• 15:13
  service,
• 15:13
  service.
• 15:14
  Meat
• 15:14
  and
• 15:14
  seafood.
• 15:14
  Right.
• 15:16
  You
• 15:16
  know,
• 15:16
  it
• 15:16
  is
• 15:17
  an
• 15:17
  incredibly.
• 15:17
  I,
• 15:18
  I,
• 15:18
  I
• 15:18
  use
• 15:18
  the
• 15:18
  example
• 15:19
  of,
• 15:19
  like
• 15:19
  gymnastics.
• 15:20
  Right.
• 15:20
  We,
• 15:20
  we
• 15:21
  are
• 15:21
  operating
• 15:21
  high
• 15:22
  degree
• 15:22
  of
• 15:22
  difficulty.
• 15:23
  Right.
• 15:23
  So,
• 15:23
  so
• 15:24
  give
• 15:24
  us
• 15:24
  credit
• 15:24
  for,
• 15:24
  you
• 15:25
  know,
• 15:25
  it's
• 15:25
  a
• 15:25
  10
• 15:25
  on
• 15:25
  difficulty
• 15:26
  to
• 15:26
  operate
• 15:26
  a
• 15:26
  store
• 15:27
  like
• 15:27
  us.
• 15:27
  They
• 15:27
  are
• 15:27
  hard.
• 15:28
  Stores
• 15:28
  operate.
• 15:29
  And
• 15:29
  then
• 15:29
  we
• 15:30
  got
• 15:30
  to
• 15:30
  execute.
• 15:30
  Right.
• 15:30
  So,
• 15:31
  you
• 15:31
  know,
• 15:31
  a
• 15:31
  perfect
• 15:31
  world.
• 15:32
  I'm
• 15:32
  10
• 15:32
  on
• 15:32
  difficulty,
• 15:33
  10
• 15:33
  on
• 15:33
  execution.
• 15:34
  That
• 15:34
  builds
• 15:35
  a
• 15:35
  barrier,
• 15:35
  that
• 15:35
  builds
• 15:35
  a
• 15:35
  moat
• 15:36
  for
• 15:36
  me
• 15:36
  against
• 15:36
  my
• 15:36
  competitors.
• 15:37
  Yep.
• 15:38
  The
• 15:38
  harder
• 15:38
  I
• 15:38
  make
• 15:38
  it,
• 15:39
  you
• 15:39
  know,
• 15:39
  so
• 15:39
  it's
• 15:39
  hard
• 15:40
  enough
• 15:40
  what
• 15:40
  we're
• 15:40
  trying
• 15:40
  to
• 15:40
  do.
• 15:41
  The
• 15:41
  more
• 15:41
  I
• 15:41
  put
• 15:42
  in
• 15:42
  the
• 15:42
  way
• 15:42
  of
• 15:42
  someone.
• 15:43
  And
• 15:43
  again,
• 15:43
  technology
• 15:44
  can
• 15:44
  be
• 15:44
  viewed.
• 15:45
  I
• 15:45
  think
• 15:46
  Schnuck
• 15:46
  sort
• 15:46
  of
• 15:46
  said,
• 15:46
  oh,
• 15:47
  new
• 15:47
  technology.
• 15:47
  Oh,
• 15:48
  boy.
• 15:48
  The,
• 15:48
  our
• 15:49
  associates
• 15:49
  are
• 15:49
  so
• 15:50
  Excited.
• 15:51
  New
• 15:51
  technology,
• 15:52
  our
• 15:52
  associates,
• 15:52
  like,
• 15:53
  that's
• 15:53
  more
• 15:53
  work
• 15:54
  for
• 15:54
  me.
• 15:54
  That's
• 15:54
  another
• 15:55
  thing
• 15:55
  on
• 15:55
  my
• 15:55
  checklist.
• 15:55
  You
• 15:56
  really
• 15:56
  got
• 15:56
  to
• 15:56
  prove
• 15:56
  it
• 15:56
  out.
• 15:56
  That's
• 15:57
  another
• 15:57
  thing
• 15:57
  on
• 15:57
  my
• 15:57
  checklist
• 15:58
  that
• 15:58
  you're,
• 15:58
  that
• 15:58
  you're
• 15:58
  giving
• 15:59
  me
• 15:59
  to
• 15:59
  do.
• 15:59
  The
• 15:59
  carts,
• 15:59
  like,
• 16:00
  hey,
• 16:00
  carts
• 16:00
  are
• 16:00
  fabulous.
• 16:01
  I
• 16:01
  got
• 16:01
  to
• 16:01
  plug
• 16:01
  them
• 16:01
  in.
• 16:01
  I
• 16:02
  got
• 16:02
  to
• 16:02
  make
• 16:02
  sure
• 16:02
  they're
• 16:02
  going
• 16:02
  like
• 16:03
  that.
• 16:03
  You
• 16:04
  know,
• 16:04
  where,
• 16:04
  where
• 16:05
  are
• 16:05
  my
• 16:05
  opening.
• 16:06
  Store
• 16:06
  opening
• 16:06
  checklist
• 16:07
  was
• 16:07
  that.
• 16:07
  Where
• 16:07
  are
• 16:07
  my
• 16:07
  store
• 16:07
  closing
• 16:08
  checklists?
• 16:08
  That
• 16:09
  is
• 16:09
  the
• 16:09
  more
• 16:09
  I
• 16:09
  give.
• 16:10
  Right.
• 16:10
  And
• 16:10
  if
• 16:10
  it's,
• 16:11
  if
• 16:11
  it's
• 16:11
  robots
• 16:11
  going
• 16:12
  down
• 16:12
  the
• 16:12
  aisle,
• 16:12
  somebody's
• 16:13
  gotta
• 16:13
  manage
• 16:13
  that
• 16:13
  process
• 16:14
  and
• 16:15
  we've
• 16:16
  gotta
• 16:16
  make
• 16:16
  it
• 16:16
  easier
• 16:16
  for
• 16:17
  them
• 16:17
  to
• 16:17
  do
• 16:18
  that.
• 16:18
  Yeah.
• 16:18
  So,
• 16:18
  Neil,
• 16:18
  if
• 16:19
  I
• 16:19
  read
• 16:19
  between
• 16:19
  the
• 16:19
  lines
• 16:20
  there,
• 16:20
  so
• 16:20
  would
• 16:20
  you,
• 16:21
  Would
• 16:21
  you
• 16:21
  welcome
• 16:21
  consolidation
• 16:22
  across
• 16:22
  the
• 16:23
  tech
• 16:23
  industry
• 16:23
  to
• 16:23
  help
• 16:24
  support
• 16:24
  retailers
• 16:25
  in
• 16:25
  general?
• 16:26
  Yeah,
• 16:27
  I
• 16:28
  think
• 16:28
  it
• 16:28
  has
• 16:28
  to
• 16:28
  happen
• 16:29
  because
• 16:29
  there's
• 16:30
  just,
• 16:30
  there's
• 16:30
  just
• 16:30
  too
• 16:31
  many
• 16:31
  disparate
• 16:31
  solutions
• 16:32
  out
• 16:32
  there.
• 16:32
  Okay.
• 16:33
  You
• 16:33
  know,
• 16:33
  now
• 16:34
  who's
• 16:34
  going
• 16:34
  to
• 16:34
  be
• 16:34
  the
• 16:34
  consolidator?
• 16:35
  I
• 16:35
  don't
• 16:35
  want,
• 16:35
  you
• 16:35
  know.
• 16:35
  Yeah,
• 16:36
  no,
• 16:36
  don't,
• 16:36
  don't
• 16:36
  want
• 16:36
  to
• 16:37
  weigh
• 16:37
  on
• 16:37
  that.
• 16:37
  But
• 16:37
  yes,
• 16:37
  I
• 16:38
  think
• 16:38
  it's,
• 16:38
  I
• 16:38
  think
• 16:38
  that's
• 16:39
  going
• 16:39
  to
• 16:39
  be
• 16:39
  really
• 16:39
  critical.
• 16:41
  It's
• 16:41
  the
• 16:41
  next
• 16:41
  wave
• 16:42
  to
• 16:43
  make
• 16:43
  all
• 16:43
  this
• 16:43
  work.
• 16:43
  Okay,
• 16:44
  got
• 16:44
  it.
• 16:44
  All
• 16:44
  right,
• 16:44
  let's
• 16:44
  get
• 16:45
  you
• 16:45
  out
• 16:45
  of
• 16:45
  here
• 16:45
  on
• 16:45
  this.
• 16:45
  Okay.
• 16:46
  I
• 16:46
  can't
• 16:46
  believe
• 16:46
  we
• 16:46
  haven't
• 16:46
  even
• 16:46
  touched
• 16:47
  on
• 16:47
  these
• 16:47
  two
• 16:47
  topics.
• 16:47
  I
• 16:48
  know,
• 16:48
  I
• 16:48
  know.
• 16:48
  We
• 16:48
  got
• 16:49
  two
• 16:49
  topics
• 16:49
  we
• 16:49
  want
• 16:49
  to
• 16:49
  ask
• 16:50
  you
• 16:50
  about
• 16:50
  before
• 16:50
  we
• 16:50
  leave.
• 16:50
  And
• 16:51
  that,
• 16:51
  God,
• 16:51
  I
• 16:51
  could
• 16:51
  talk
• 16:51
  to
• 16:51
  you
• 16:51
  forever,
• 16:52
  too.
• 16:52
  First
• 16:53
  one,
• 16:53
  macroeconomics.
• 16:54
  How
• 16:54
  are
• 16:54
  you
• 16:54
  thinking
• 16:54
  about
• 16:54
  it?
• 16:54
  Don't
• 16:55
  ask
• 16:55
  me
• 16:55
  about
• 16:55
  the
• 16:55
  Bears.
• 16:55
  Okay,
• 16:55
  good.
• 16:56
  Nah,
• 16:57
  who
• 16:57
  cares
• 16:57
  about
• 16:57
  the
• 16:58
  Bears?
• 16:58
  They
• 16:58
  won.
• 16:58
  The
• 16:59
  field
• 16:59
  goal
• 16:59
  got
• 16:59
  blocked.
• 17:00
  They
• 17:01
  finally
• 17:01
  won.
• 17:01
  All
• 17:01
  right,
• 17:02
  so
• 17:02
  first
• 17:02
  one,
• 17:02
  macroeconomics.
• 17:03
  How
• 17:03
  are
• 17:03
  you
• 17:03
  thinking
• 17:04
  about
• 17:04
  it?
• 17:04
  What
• 17:04
  can
• 17:04
  you
• 17:04
  tell
• 17:04
  us
• 17:05
  about.
• 17:05
  I
• 17:05
  know
• 17:05
  it's
• 17:05
  still
• 17:05
  always
• 17:06
  like
• 17:06
  an
• 17:06
  iffy
• 17:06
  question
• 17:07
  and
• 17:07
  then
• 17:07
  two
• 17:08
  agentic.
• 17:09
  AI.
• 17:09
  Sure.
• 17:09
  Because
• 17:10
  you
• 17:10
  are
• 17:10
  on
• 17:10
  the,
• 17:10
  you
• 17:10
  are
• 17:10
  on
• 17:11
  the
• 17:11
  cusp
• 17:11
  of
• 17:11
  always
• 17:12
  looking
• 17:12
  at
• 17:12
  things,
• 17:12
  you
• 17:12
  know,
• 17:13
  around
• 17:13
  the
• 17:13
  corner.
• 17:14
  So
• 17:14
  we're
• 17:14
  curious
• 17:14
  to
• 17:14
  get
• 17:14
  your
• 17:14
  take
• 17:15
  on
• 17:15
  that.
• 17:15
  Okay.
• 17:15
  Yeah.
• 17:15
  So
• 17:16
  macro,
• 17:18
  the
• 17:18
  consumer
• 17:19
  is
• 17:19
  definitely
• 17:20
  more
• 17:20
  cautious.
• 17:21
  We
• 17:22
  have
• 17:22
  a,
• 17:23
  we're
• 17:23
  fortunate
• 17:23
  to
• 17:24
  have
• 17:24
  more
• 17:24
  premium
• 17:25
  consumer,
• 17:25
  a
• 17:25
  less
• 17:25
  price
• 17:25
  sensitive
• 17:26
  consumer.
• 17:26
  That,
• 17:27
  that's
• 17:27
  helping
• 17:28
  us.
• 17:28
  But
• 17:29
  we've
• 17:29
  seen
• 17:30
  sales
• 17:30
  slow
• 17:31
  in
• 17:31
  the
• 17:31
  second
• 17:31
  half.
• 17:32
  Right.
• 17:32
  We
• 17:32
  had
• 17:32
  a,
• 17:32
  we
• 17:32
  had
• 17:32
  a
• 17:32
  gangbuster
• 17:33
  first
• 17:33
  half.
• 17:34
  Things
• 17:34
  are
• 17:34
  slow.
• 17:34
  We're
• 17:34
  seeing
• 17:35
  the
• 17:35
  consumer
• 17:35
  be
• 17:35
  more
• 17:35
  cautious.
• 17:37
  There's
• 17:38
  all
• 17:38
  these
• 17:38
  puts
• 17:38
  and
• 17:38
  takes.
• 17:39
  There's,
• 17:39
  there's
• 17:40
  tariffs.
• 17:40
  There's
• 17:41
  Maha.
• 17:42
  Right.
• 17:42
  There's,
• 17:42
  there's,
• 17:43
  there's
• 17:43
  there's
• 17:44
  things
• 17:44
  that
• 17:44
  are
• 17:44
  going
• 17:44
  to
• 17:44
  be
• 17:44
  happening
• 17:46
  and
• 17:46
  I
• 17:46
  think,
• 17:46
  and
• 17:46
  I
• 17:46
  think
• 17:47
  the
• 17:47
  consumer
• 17:47
  is
• 17:47
  just
• 17:47
  sort
• 17:48
  of
• 17:48
  being
• 17:48
  a
• 17:48
  little
• 17:49
  bit
• 17:49
  reticent
• 17:50
  right
• 17:50
  now.
• 17:51
  It's.
• 17:51
  I
• 17:51
  think
• 17:52
  it's
• 17:52
  all
• 17:52
  manageable,
• 17:52
  by
• 17:52
  the
• 17:53
  way.
• 17:53
  So
• 17:53
  there's
• 17:53
  nothing.
• 17:53
  I
• 17:54
  don't,
• 17:54
  I
• 17:54
  don't
• 17:54
  think
• 17:54
  the
• 17:54
  sky's
• 17:55
  falling,
• 17:55
  but
• 17:55
  I
• 17:55
  think
• 17:55
  it's
• 17:56
  going
• 17:56
  to
• 17:56
  be
• 17:56
  a
• 17:56
  tougher
• 17:56
  environment.
• 17:56
  And
• 17:57
  just
• 17:57
  from
• 17:57
  a
• 17:57
  macro
• 17:58
  grocery
• 17:58
  standpoint,
• 17:59
  units
• 18:00
  are
• 18:01
  down.
• 18:01
  Right.
• 18:01
  So
• 18:01
  we
• 18:02
  are,
• 18:02
  you
• 18:02
  know,
• 18:02
  as
• 18:02
  an
• 18:02
  industry,
• 18:03
  we
• 18:03
  are
• 18:03
  selling
• 18:03
  less
• 18:04
  units.
• 18:04
  And,
• 18:05
  you
• 18:05
  know,
• 18:05
  so
• 18:05
  I
• 18:05
  look
• 18:06
  at
• 18:06
  the
• 18:06
  two
• 18:06
  numbers
• 18:06
  I
• 18:06
  look
• 18:07
  at
• 18:07
  every
• 18:07
  day
• 18:07
  are
• 18:08
  where
• 18:08
  are
• 18:09
  we
• 18:09
  on
• 18:09
  units?
• 18:09
  And
• 18:09
  where
• 18:09
  are
• 18:09
  we
• 18:10
  in
• 18:10
  inflation?
• 18:10
  Okay.
• 18:11
  So
• 18:11
  we're
• 18:11
  running
• 18:11
  internal
• 18:12
  inflation,
• 18:12
  around
• 18:12
  3%.
• 18:13
  Okay.
• 18:14
  Which
• 18:14
  basically
• 18:14
  means
• 18:14
  if
• 18:15
  I
• 18:15
  don't
• 18:15
  run
• 18:15
  a
• 18:15
  3%
• 18:15
  comp,
• 18:16
  I'm
• 18:16
  going
• 18:17
  backwards.
• 18:17
  Right.
• 18:17
  Like
• 18:18
  so,
• 18:18
  you
• 18:18
  know,
• 18:19
  and
• 18:19
  so
• 18:19
  we
• 18:19
  are
• 18:19
  seeing
• 18:20
  a
• 18:20
  lot
• 18:20
  of
• 18:20
  pressure
• 18:20
  on,
• 18:21
  on
• 18:21
  that
• 18:21
  from
• 18:21
  a
• 18:21
  macro
• 18:22
  standpoint.
• 18:23
  Agentic.
• 18:24
  Yeah.
• 18:24
  Which
• 18:25
  is.
• 18:25
  Yeah,
• 18:25
  like,
• 18:26
  Frank,
• 18:26
  it's
• 18:26
  really
• 18:26
  interesting.
• 18:27
  AI
• 18:28
  has
• 18:28
  not
• 18:28
  been
• 18:29
  mentioned
• 18:29
  as
• 18:29
  much
• 18:29
  as
• 18:30
  this
• 18:30
  conference
• 18:30
  as
• 18:30
  it
• 18:30
  was
• 18:31
  last
• 18:31
  year.
• 18:31
  So
• 18:31
  that's
• 18:31
  really.
• 18:32
  Wow.
• 18:32
  Maybe
• 18:33
  you're
• 18:33
  refreshing
• 18:33
  a
• 18:33
  little
• 18:33
  bit.
• 18:34
  Yeah.
• 18:34
  Or
• 18:35
  it's
• 18:35
  just
• 18:35
  embedded
• 18:35
  in
• 18:36
  every
• 18:36
  single
• 18:36
  thing
• 18:36
  now,
• 18:37
  so
• 18:37
  there's
• 18:37
  no
• 18:37
  need
• 18:37
  to
• 18:38
  call
• 18:38
  it
• 18:38
  out.
• 18:38
  Yeah.
• 18:38
  But
• 18:39
  you
• 18:39
  need
• 18:39
  to
• 18:39
  say
• 18:39
  omnitalk
• 18:40
  AI.
• 18:40
  Right,
• 18:40
  right.
• 18:40
  Because
• 18:41
  last
• 18:41
  year
• 18:41
  it
• 18:41
  was
• 18:41
  like,
• 18:41
  I'm
• 18:42
  going
• 18:42
  to
• 18:42
  add
• 18:42
  AI
• 18:43
  to
• 18:43
  everything
• 18:43
  that
• 18:43
  I'm.
• 18:43
  That
• 18:44
  I'm
• 18:44
  doing.
• 18:44
  And
• 18:44
  now
• 18:44
  I
• 18:45
  think
• 18:45
  it's
• 18:45
  more
• 18:45
  embedded.
• 18:45
  Yeah.
• 18:46
  Agentic.
• 18:47
  It's
• 18:47
  scary.
• 18:49
  It's
• 18:49
  really
• 18:50
  interesting.
• 18:50
  What
• 18:51
  our
• 18:51
  answer
• 18:51
  for
• 18:52
  that
• 18:52
  is
• 18:52
  going
• 18:52
  to
• 18:52
  be.
• 18:53
  Yes,
• 18:53
  we're
• 18:54
  going
• 18:54
  to
• 18:54
  lean
• 18:54
  on
• 18:54
  our
• 18:54
  partners
• 18:55
  to
• 18:55
  hopefully
• 18:55
  give
• 18:55
  us
• 18:55
  solutions
• 18:56
  to
• 18:56
  what
• 18:57
  we
• 18:57
  should
• 18:57
  be
• 18:57
  doing.
• 18:57
  But
• 18:58
  really
• 18:58
  our
• 18:58
  answer
• 18:59
  for
• 18:59
  us
• 18:59
  is
• 19:01
  how
• 19:01
  do
• 19:01
  I
• 19:01
  get
• 19:01
  more
• 19:02
  and
• 19:02
  more
• 19:02
  differentiated
• 19:04
  so
• 19:04
  that
• 19:05
  if
• 19:06
  Agentic
• 19:06
  is
• 19:06
  going
• 19:07
  to
• 19:07
  be
• 19:07
  running
• 19:07
  the
• 19:07
  show,
• 19:09
  I
• 19:09
  have
• 19:09
  products
• 19:09
  that
• 19:10
  only
• 19:10
  I
• 19:10
  have
• 19:11
  that
• 19:11
  they're
• 19:12
  going
• 19:12
  to
• 19:12
  shop
• 19:12
  at
• 19:12
  our
• 19:12
  store
• 19:13
  and
• 19:13
  to
• 19:13
  go,
• 19:13
  all
• 19:14
  right,
• 19:14
  I'll
• 19:14
  end
• 19:14
  with
• 19:14
  weekends.
• 19:15
  Middle
• 19:15
  of
• 19:16
  the
• 19:16
  weekends,
• 19:16
  why
• 19:16
  not?
• 19:17
  So
• 19:18
  if
• 19:18
  the
• 19:18
  world
• 19:18
  is
• 19:18
  about
• 19:18
  who
• 19:19
  can
• 19:19
  sell
• 19:19
  Wheat
• 19:19
  Thins
• 19:20
  the
• 19:20
  cheapest.
• 19:20
  Yes.
• 19:22
  Our
• 19:22
  stores,
• 19:22
  Bristol
• 19:23
  Farms,
• 19:23
  Metropolitan
• 19:23
  Market,
• 19:23
  we
• 19:24
  lose.
• 19:24
  Right.
• 19:24
  We
• 19:25
  are
• 19:25
  not.
• 19:25
  We
• 19:26
  are
• 19:26
  not
• 19:26
  going
• 19:26
  to
• 19:26
  win
• 19:26
  that
• 19:26
  game.
• 19:26
  Right.
• 19:27
  And
• 19:27
  if
• 19:27
  Ejectix
• 19:28
  is
• 19:28
  going
• 19:28
  to
• 19:28
  go
• 19:28
  search
• 19:29
  the
• 19:30
  net
• 19:30
  and
• 19:30
  find
• 19:30
  who's
• 19:30
  cheapest
• 19:31
  on
• 19:31
  that,
• 19:31
  we're
• 19:31
  not
• 19:31
  going
• 19:31
  to
• 19:31
  win
• 19:32
  that
• 19:32
  game.
• 19:33
  I
• 19:33
  want
• 19:34
  to
• 19:34
  sell
• 19:34
  proprietary
• 19:35
  food
• 19:35
  service
• 19:35
  products.
• 19:36
  I
• 19:36
  want
• 19:36
  to
• 19:36
  sell
• 19:36
  things
• 19:36
  that
• 19:37
  we
• 19:38
  do
• 19:38
  and
• 19:38
  that
• 19:38
  we
• 19:38
  do
• 19:39
  well.
• 19:40
  And
• 19:40
  then
• 19:41
  I
• 19:41
  may
• 19:41
  win
• 19:42
  the
• 19:42
  Agenta
• 19:42
  game
• 19:42
  because
• 19:43
  they're
• 19:43
  going
• 19:43
  to
• 19:43
  come
• 19:43
  my
• 19:43
  way.
• 19:44
  Right.
• 19:44
  But
• 19:45
  yeah,
• 19:45
  I
• 19:45
  mean,
• 19:45
  yeah,
• 19:46
  scary
• 19:46
  things.
• 19:47
  To
• 19:47
  be
• 19:47
  scared
• 19:47
  about.
• 19:48
  But
• 19:48
  also,
• 19:48
  I
• 19:48
  think,
• 19:49
  opportunity.
• 19:49
  And
• 19:49
  it
• 19:49
  just.
• 19:50
  For
• 19:50
  us,
• 19:50
  it
• 19:50
  means
• 19:50
  differentiation.
• 19:51
  Differentiation.
• 19:52
  Differentiation.
• 19:53
  Like,
• 19:53
  how
• 19:53
  are
• 19:53
  we
• 19:53
  going
• 19:53
  to
• 19:53
  win
• 19:54
  and
• 19:55
  make
• 19:55
  ourselves
• 19:55
  as.
• 19:56
  And
• 19:56
  play
• 19:56
  up
• 19:56
  what
• 19:56
  you
• 19:57
  do
• 19:57
  in
• 19:57
  store,
• 19:57
  too.
• 19:57
  Right.
• 19:58
  Or
• 19:58
  the
• 19:59
  products
• 19:59
  that
• 19:59
  you
• 19:59
  uniquely
• 20:00
  have
• 20:00
  in
• 20:00
  store.
• 20:00
  Like,
• 20:01
  you
• 20:01
  want
• 20:01
  to
• 20:01
  win
• 20:01
  at
• 20:02
  your
• 20:02
  next
• 20:02
  girl's
• 20:03
  wine
• 20:03
  night.
• 20:03
  Bring
• 20:04
  Wheat
• 20:04
  Thins.
• 20:04
  But
• 20:05
  also
• 20:05
  this
• 20:05
  cheese
• 20:05
  from.
• 20:07
  I
• 20:07
  want
• 20:07
  a
• 20:07
  charcuterie
• 20:07
  plate
• 20:08
  that's
• 20:08
  going
• 20:08
  to
• 20:08
  go
• 20:08
  with
• 20:08
  it.
• 20:09
  Yeah.
• 20:09
  And
• 20:10
  that's
• 20:10
  going
• 20:10
  to
• 20:10
  be.
• 20:10
  That's
• 20:11
  the
• 20:11
  differentiator.
• 20:12
  And
• 20:12
  sure,
• 20:12
  I'm
• 20:12
  going
• 20:13
  to
• 20:13
  need
• 20:13
  crackers.
• 20:14
  Yeah.
• 20:15
  But.
• 20:15
  And
• 20:15
  we
• 20:15
  sell
• 20:15
  some
• 20:15
  really
• 20:16
  nice
• 20:16
  crackers,
• 20:16
  by
• 20:16
  the
• 20:16
  way.
• 20:17
  Who
• 20:17
  doesn't
• 20:17
  love
• 20:18
  Wheat
• 20:18
  Thins?
• 20:18
  Who
• 20:19
  doesn't
• 20:19
  love
• 20:19
  Wheat
• 20:19
  Thins?
• 20:20
  Yeah.
• 20:20
  Moral
• 20:20
  of
• 20:20
  the
• 20:21
  story.
• 20:21
  Can
• 20:21
  we
• 20:22
  get
• 20:22
  sponsorship
• 20:22
  from
• 20:22
  them?
• 20:22
  Is
• 20:23
  that.
• 20:23
  I
• 20:23
  don't
• 20:23
  know,
• 20:25
  we
• 20:25
  might
• 20:25
  work
• 20:25
  on
• 20:25
  it.
• 20:26
  At
• 20:26
  least
• 20:26
  cut
• 20:26
  you
• 20:27
  a
• 20:27
  deal
• 20:27
  on
• 20:27
  what
• 20:27
  your
• 20:28
  rate
• 20:28
  for
• 20:28
  Wheat
• 20:28
  Thins.
• 20:29
  I
• 20:29
  appreciate
• 20:29
  that.
• 20:30
  Yeah.
• 20:30
  Well,
• 20:31
  that's
• 20:31
  sort
• 20:31
  of
• 20:31
  a
• 20:32
  crack.
• 20:32
  Yes.
• 20:32
  This
• 20:33
  has
• 20:33
  been
• 20:33
  so
• 20:33
  great.
• 20:33
  Neil,
• 20:34
  thank
• 20:34
  you
• 20:34
  for
• 20:34
  spending
• 20:35
  so
• 20:35
  much
• 20:35
  time
• 20:35
  with
• 20:36
  us.
• 20:36
  We
• 20:36
  know
• 20:36
  you
• 20:37
  have
• 20:37
  a
• 20:37
  lot
• 20:37
  going
• 20:37
  on,
• 20:37
  so
• 20:38
  thanks
• 20:38
  on
• 20:38
  behalf
• 20:39
  of
• 20:39
  Chris.
• 20:39
  Chris
• 20:39
  and
• 20:40
  myself
• 20:40
  and
• 20:40
  on
• 20:41
  behalf
• 20:41
  of
• 20:41
  our
• 20:41
  audience
• 20:42
  as
• 20:42
  well.
• 20:43
  Thank
• 20:44
  you
• 20:44
  to
• 20:44
  all
• 20:44
  of
• 20:44
  you
• 20:44
  who've
• 20:44
  been
• 20:45
  following
• 20:45
  along
• 20:45
  and
• 20:45
  to
• 20:46
  the
• 20:46
  Fusion
• 20:46
  Group
• 20:46
  for
• 20:46
  helping
• 20:47
  us
• 20:47
  bring
• 20:47
  all
• 20:48
  of
• 20:48
  our
• 20:48
  grocery
• 20:48
  shop
• 20:49
  coverage
• 20:49
  to
• 20:49
  you
• 20:50
  all
• 20:50
  day
• 20:50
  today.
• 20:51
  And
• 20:52
  until
• 20:52
  our
• 20:53
  next
• 20:53
  interview,
• 20:54
  be
• 20:54
  careful
• 20:54
  out
• 20:54
  there.