Episode 14: Reactive vs. Responsive Leadership with Benjamin McLain

Healthcare Leadership Excellence · Nov 28, 2022 · 37m

In this episode, I speak with Benjamin McLain, Vice President of Operations at the Springfield Clinic in Illinois. This episode brings incredible insights from a 25-year veteran of senior healthcare leadership.

Truly a servant leader, Benjamin explains some of the ways he runs his organization of over 650 doctors throughout central Illinois. He talks about three major questions he asks to bring people together: “What are we doing well?” “What can we do better?” “What can we do more of?”

He talks about three items that have driven his leadership: listening well, hearing needs, and having the…