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Ep. 93 The Evolution of Customer Success in the Age of AI with Katie Mineck
Show Notes:
In this episode of the Business Growth Spotlight, host Heidi Schalk sits down with Katie Mineck, VP of Customer Success at DigitalOwl, to dive into the future of AI, leadership, and customer success.
Katie shares how DigitalOwl is leveraging AI to transform medical record summarization: not to replace people, but to empower them. She explains why companies hesitant about AI should start small, experiment with accessible tools, and focus on enablement rather than replacement.
The conversation also explores:
The biggest shifts in customer success priorities over the past decade
Why…
The skinny
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