AI fraud: the new threat to contact centre security | Alex Myatt | Ep 26
Does the convenience of modern customer experience jeopardise our defences against fraud & security? Alex Myatt from Pindrop joins the pod to chat about how in a world of ever increasing capabilities, being able to accurately identify customers is a differentiator.
To learn more about the services Pindrop offer, or to connect with Alex, head to https://www.pindrop.com/ or https://www.linkedin.com/in/alexmyatt/
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/
The skinny
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