Challenges in Customer Onboarding and How to Overcome Them
In this episode, Tom Pisello and April Morley interview Jim Schattin, the Senior Vice President of Customer Success at Placer.ai. They discuss the importance of the handoff from pre-sales to customer success post-sales and the challenges customers face during the onboarding process. Jim emphasizes the need for clear communication, setting expectations, and establishing a mutual success plan with the customer.
He also highlights the importance of listening to customers and understanding their business problems in order to provide effective solutions. Jim provides valuable insights for customer…
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