Maybe the AI Comes Last
Bank and credit union leaders exploring AI in banking will recognize this story. Before Q2 added AI to its own customer support organization, it rebuilt the team, the workflows, and how it measured success. Adam Blue talks with Lou Senko about why the AI came last, and what that means for financial institutions building an AI strategy of their own.
Related Links
"How Transformation in the AI Era Is a People Program," blog by Lou Senko on the Forbes Technology Council
AI for Everyone
"Big," directed by Penny Marshall
Cut to Context podcast page
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.