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Why GE Failed at Six Sigma
Lucas and Luna dissect General Electric's famous adoption of Six Sigma under Jack Welch — not as a success story, but as a cautionary tale in process rigor. They unpack how GE's obsessive focus on defect reduction and statistical process control actually stifled innovation, demoralized engineers, and ultimately contributed to the conglomerate's decline. Drawing on internal metrics, the 1998 annual report's claim of $350 million in savings, and later critiques from former GE executives, the conversation reframes the 'quality revolution' as a classic case of…
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