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In the Moment: Managing Core Tension in Leadership with Harry Hofer - Nudge #4
In mini episode, Ilene Schaffer welcomes back executive coach Harry Hofer for the fourth nudge in this series. Harry introduces the concept of core tension in leadership: the inevitable push and pull between competing priorities like quantity vs. quality, execution vs. engagement, tactical vs. strategic, and short-term vs. long-term goals.
Harry explains that core tension is not a problem to solve but a reality to recognize, monitor, and manage. Drawing on real-world examples, including contact center performance, he shows how focusing too much on one side can cause breakdowns on the other…
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