Latest / Becker’s Healthcare Podcast / Building High-Performing Teams in Children's Healthcare with Dr. Jason Foland

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Building High-Performing Teams in Children's Healthcare with Dr. Jason Foland · Becker’s Healthcare Podcast

0:00
- Welcome to this episode of Leadership Unscripted at
0:02
- Becker's Healthcare podcast. I'm Chris Sosa, your host.
0:05
- And I'm joined today by doctor Jason Folland,
0:07
- who of course is president of Studer Family
0:09
- Children's Hospital in Pensacola, Florida.
0:12
- Jason, thank you for joining us today. Oh,
0:14
- Chris, thank you so much for having me
0:16
- on today.
0:17
- Yeah. Of course. Before we get into the
0:19
- conversation, which will be about your health care
0:21
- journey and all the wisdom that you've learned
0:23
- and like to pass on to your
0:26
- peers, just introduce yourself in a little bit
0:28
- more detail and let us know about your
0:30
- background.
0:31
- Yeah. Name is Jason.
0:33
- I'm a pediatric critical care physician by training.
0:36
- I am from the Midwest, went to Michigan,
0:38
- and then found my way down to Pensacola,
0:41
- Florida after
0:42
- training overseas for med school and then back
0:45
- in Cleveland for residency and fellowship in Atlanta
0:49
- at Children's Healthcare of Atlanta and at Emory.
0:52
- Met my wife in med school. She's a
0:54
- pediatrician as well. We are the doctors in
0:56
- Pensacola.
0:58
- More people know her. She's the general pediatrician
1:01
- for, like, half the city, it feels like.
1:03
- Wow. But, which is good on most days
1:05
- that more people know her. But regardless,
1:08
- I've been here since o four and was
1:11
- practicing critical care.
1:13
- And there was some, you know, changes in
1:16
- the hospital, and we were given an opportunity
1:17
- to start a service. And I needed to
1:20
- put together some financials
1:22
- and basically opened a book. And next thing
1:25
- I know, I'm medical director applying for
1:28
- pediatrician in chief getting my MBA. And then
1:31
- a decade later, I'm president of the Children's
1:33
- Hospital. It's been a fun journey.
1:35
- And we're gonna talk all about that journey
1:37
- today, which I'm very excited to do.
1:40
- So, Jason, you you've been a number of
1:42
- places
1:44
- in your career, which is a a fairly
1:46
- common
1:48
- course that, those in in your position similar
1:51
- to it have taken.
1:52
- Yeah.
1:53
- Just when we get started here, though, so
1:55
- when we look outside of that, do you
1:57
- think of anything that you've learned outside of
1:59
- your outside of health care rather that you've
2:01
- been able to apply to your career?
2:03
- I mean, the thing that I really lean
2:05
- into is is from
2:08
- studying how elite military teams perform.
2:11
- Being in Pensacola, we have a lot of
2:14
- exposure to the military, especially the Navy. And
2:17
- I've always been fascinated by that. And
2:20
- what I noticed, especially the Blue Angels or
2:22
- the Navy SEALs, was really how much they
2:24
- prepare for things.
2:26
- They rehearse things over and over again before
2:29
- they execute. And so
2:31
- that is something that,
2:32
- that I admired. And it's we brought it
2:35
- into health care, and we've really embraced it
2:37
- here at the Children's Hospital. So
2:40
- out of that, it's first is the preparation
2:42
- that goes into it.
2:43
- We in critical care and in acute care
2:46
- hospital pediatrics,
2:48
- we rarely get to
2:50
- practice the scenario that's in front of us
2:52
- in an acute life threatening
2:54
- situation.
2:55
- And so, we're expected to perform flawlessly. So,
2:59
- we build by preparing, by doing things like
3:02
- pediatric advanced life support or cardiac advanced life
3:05
- support, etcetera.
3:07
- And so, that's what I got from the
3:08
- military is that preparation.
3:11
- The other part that fascinated me and I
3:13
- got this from speaking to the Blue Angels
3:15
- specifically
3:17
- is they have like a flat team. Right.
3:19
- And what I mean by that is anybody
3:22
- of any rank can kind of raise their
3:24
- hand
3:25
- and say, you know, I'm concerned about something.
3:27
- There's a safety issue. And I know that's
3:29
- a common theme amongst high performing elite teams.
3:32
- And so we try to emulate that here
3:34
- as well. And we're pretty proud of the
3:36
- fact that we have a team in place,
3:39
- doctors to nurses to
3:41
- techs, that anybody can stop the process
3:44
- in the name of safety.
3:46
- Right?
3:46
- So that preparation
3:48
- and that,
3:49
- that kind of flattening of the hierarchy,
3:52
- I think is so important to,
3:54
- what we need to do in healthcare. And
3:57
- we saw that and we took all that
3:59
- together. And and back in 2019, we put
4:01
- together a pediatric simulation team to kind of
4:04
- prepare for those,
4:06
- high risk,
4:07
- low,
4:08
- frequency events. We actually have something called the
4:11
- SEAL team. It's simulating emergency action for life.
4:14
- But basically, it's a group of doctors and
4:17
- nurses and highly engaged employees who simulate high
4:20
- risk
4:21
- events in the children's hospital. And it was
4:24
- so successful
4:25
- that we actually took it outside of the
4:27
- hospital. And we now train the entire Ascension
4:29
- Florida market,
4:30
- all eight hospitals. We've had over 900 events
4:34
- or 900 professionals this year,
4:36
- trained in that program. So that's kinda what
4:39
- I've looked outside of health care to bring
4:41
- into health care.
4:43
- Yeah. Jason, I'm glad you mentioned, the flat
4:45
- team aspect as well. As you said, certainly,
4:47
- the the aspects of
4:49
- empowering
4:50
- the team around you to speak up is
4:53
- going to come in handy in safety situations
4:55
- and any number any number of other
4:58
- situations that maybe you haven't even thought of
5:00
- yet.
5:01
- I do wanna back up a little bit.
5:03
- So when you're when you're when you've gone
5:05
- to the seals and
5:07
- the blue angels and think, we could use
5:08
- this
5:09
- at Studer and then Ascension,
5:12
- how did you go about getting buy in
5:14
- to that? I mean, what what was the
5:16
- presentation like in terms of saying, you know
5:18
- what? This can be helpful for us.
5:20
- Well, I think a lot of the physicians
5:23
- that we work with could see that they
5:25
- were made stronger by the team around them,
5:28
- whether it it the seal team's a great
5:30
- example. It was it's led by an adult
5:33
- emergency medicine physician who has a passion for
5:36
- pediatrics.
5:37
- And he he also recognized that you have
5:40
- to depend on your team. So it's easy
5:42
- when you have people around you who kind
5:45
- of believe in that philosophy, and then you
5:47
- can show them
5:48
- other teams that are incredibly successful
5:51
- in adopting
5:52
- that mindset. I mean, I don't know if
5:54
- you've ever been to Pensacola, but we are
5:56
- Blue Angels all over. Right? Like that is
5:59
- the thing here. So it's not a hard
6:00
- sell to say, look how successful the Blue
6:03
- Angels are. Don't we want to be as
6:05
- high performing as they are? Let's learn from
6:08
- them. So it's looking to the other external
6:11
- external entities for inspiration.
6:13
- So
6:15
- Gotcha. Yeah. No. I I can't say that
6:17
- I I've been to Pensacola yet,
6:19
- or had a whole lot of exposure to
6:21
- Blue Angels outside of, I can't tell you
6:23
- as I'm speaking to you today, it's not
6:25
- long before Chicago has its air and water
6:27
- show, and they're Yeah. Always stood here every
6:30
- year. But I'm certainly very glad that you're
6:32
- able to share with us what you've learned
6:35
- from speaking to the actual men and women
6:37
- who are part of that team and, you
6:39
- know, what works for them and how you
6:41
- applied it. That that's so wonderful.
6:43
- Yeah. I don't think it's unique to the
6:44
- Blue Angels, but, I mean, obviously,
6:46
- we don't have the Chicago Bears here. Right?
6:48
- So, you know, that's our team. But I'm
6:50
- sure any high performing,
6:53
- team like that has the same characteristics.
6:56
- I think you're probably right.
6:59
- Turning to your Inward journey,
7:01
- so to speak, Jason, here. So,
7:04
- I mean, as someone who's leading a children's
7:06
- hospital or any organization like it, you gotta
7:09
- keep yourself healthy
7:11
- physically, mentally, emotionally. So so what are the
7:14
- go to elements of that equation for you?
7:17
- First off, it's my wife.
7:19
- Like no one really understands me
7:23
- or the healthcare professional or being a pediatrician
7:25
- more than my wife. So, she and I,
7:28
- we walk every morning over two miles at
7:30
- five in the morning. We get up regardless
7:32
- of how late either one of us has
7:33
- been up charting or doing call or whatever.
7:37
- So those walks are personal connections. You know,
7:40
- talk about our upcoming travel plans, our children,
7:42
- what's going on at work.
7:44
- So it has a dual function, you know,
7:47
- both career and personal.
7:49
- It's exercise. So, you know, it's it's really
7:51
- important, especially as I've gotten older. I've the
7:54
- intensity of the type of exercise I'm taking
7:56
- on isn't as much. You know? So a
7:58
- lot more walking, you know, and we talk
8:00
- through whatever's going on. And it's it's therapy,
8:03
- honestly.
8:05
- But at at work, we
8:08
- really try and lean on each other. My
8:10
- executive team, it's really about
8:12
- being honest with each other. So what do
8:14
- we do to keep ourselves mentally conditioned and
8:16
- emotionally conditioned is that
8:18
- we weekly get together, shut the door, and
8:22
- have
8:23
- a confidential
8:24
- open space where we can talk about anything.
8:27
- Obviously, we focus on the hospital,
8:29
- but,
8:31
- personal things come up, children, spouses, family members,
8:34
- etcetera.
8:35
- So I think
8:36
- success for a leadership for me is both
8:39
- having that
8:40
- emotional connection with my wife and getting through
8:43
- the things that are part of our marriage
8:44
- and our careers,
8:46
- as well as that emotional connection and mental
8:49
- connection with my team. Because reality is I
8:52
- spend more time with my team at work
8:54
- than probably I do with my wife. So
8:57
- that's what's really important. And
9:00
- why we do that, why we close the
9:02
- door and kind of, allow that open conversation
9:05
- is, I once read that, you know, if
9:07
- you're inside a jar, it's really hard to
9:10
- read the label.
9:11
- And so I really believe that sometimes just
9:13
- getting it out there and getting a fresh
9:15
- perspective on some from somebody else can help
9:18
- you kinda work through it. So that's what
9:20
- I I would say is the cornerstone of
9:22
- how we how I navigate this this,
9:26
- high pressure job.
9:28
- That's very interesting, Jason.
9:30
- I would ask ask also. So
9:33
- is it ever
9:35
- helpful
9:36
- to
9:37
- to build off that analogy that you just
9:39
- gave us? Is it ever helpful
9:42
- to seek
9:44
- opinions from those outside stutterers to say, you
9:46
- know what?
9:47
- You know? What are you seeing? And and,
9:49
- certainly, patients can help you there. But, yeah,
9:52
- if you could describe if if and when
9:54
- that sort of perspective is ever useful.
9:57
- I mean, it's funny you mentioned patients. You
9:59
- know, it's pediatrics. Right? So the most honest
10:02
- patient in the world is a little child.
10:03
- They'll they will tell you. They will not
10:06
- sugarcoat it at all.
10:08
- So outside of that very candid feedback of
10:10
- what's going on, I would say consistently,
10:13
- I lean on my siblings.
10:14
- All of my siblings are in leadership positions
10:17
- in their own fields.
10:18
- So interestingly,
10:20
- the challenges
10:21
- in healthcare leadership aren't unique to the operations.
10:24
- Right? Like, I can figure out a way
10:27
- to deal with a difficult colleague or a
10:30
- challenging surgeon or issue in the emergency department.
10:34
- But the human challenges are really where you
10:36
- need guidance. And because they are
10:39
- in leadership as well, they've often run into
10:42
- a lot of these things. And what I
10:43
- find special about that relationship is they know
10:46
- me fifty plus years of being my sibling.
10:49
- They know where maybe I'm getting in my
10:51
- own way. Maybe
10:53
- my ego is a little bit too much
10:55
- in front. They're like, Hey, remember when you
10:57
- were a kid and blah, blah, blah.
10:59
- You know, they have a unique insight, probably
11:01
- almost like my wife a little bit, about
11:03
- the way I approach things. And so
11:05
- that is really helpful,
11:07
- to have somebody who really knows you, who
11:09
- can kind of deconstruct
11:10
- what's going on and maybe point out where
11:12
- you're getting in your own way.
11:14
- I'm curious now, Jason. So how many siblings
11:17
- do you have and what industries
11:19
- are they leaders in? Yeah. So,
11:22
- I have three brothers and a sister. My
11:23
- sister has passed away.
11:26
- My oldest brother is in,
11:29
- finance in the banking industry.
11:32
- My younger brother is in,
11:35
- computer chip manufacturing
11:37
- and Wi Fi, and my youngest brother is
11:41
- an executive
11:42
- in the health care
11:44
- robotics industry. I won't name the company, but
11:46
- there's not too many to choose from. Yeah.
11:49
- So, you know, I have two engineers. My
11:51
- younger brothers are engineer, and my oldest brother
11:53
- actually was an attorney who ended up in
11:55
- finance. So kind of a unique view of
11:58
- of leadership.
12:00
- Yeah. That's quite the the spectrum that you're
12:02
- able to draw from and and bring back
12:04
- to to Studer and your team. It's interesting.
12:07
- I mean, the human stuff is the same
12:09
- regardless of of, you know, finance, health care,
12:13
- or tech.
12:16
- Makes sense. Makes sense.
12:18
- So, Jason, you know, even
12:20
- on the days when you're controlling everything you
12:22
- possibly can and that's just something
12:25
- you have to do as a leader, you're
12:27
- you're going to have tough days. Unfortunately, they're
12:29
- just inevitable.
12:31
- So when those days do come about,
12:34
- what is your go to way to move
12:37
- forward from them?
12:39
- I think about why I'm here.
12:41
- And I I I go back to some
12:44
- of the patient encounters that I've had, but
12:46
- one very specifically,
12:48
- when I first got to Pensacola,
12:51
- I took care of a girl who was
12:53
- on vacation,
12:54
- not even with her family. She had done
12:56
- a road trip with a neighbor's family, came
12:58
- down to Pensacola. She was 13.
13:00
- And,
13:02
- so far away from home, tourist town. Right?
13:04
- She was coming to the beach. She got
13:06
- sick, like, I think within hours of them
13:09
- getting here, got admitted to the pediatric intensive
13:11
- care unit.
13:13
- She was intubated. She was as sick as
13:15
- you possibly could be. It was touch and
13:17
- go. So, I have this girl,
13:19
- 13 years old, a thousand miles away from
13:21
- her family with
13:23
- not her parents, her best friend sitting in
13:25
- the other room.
13:26
- It was so challenging. I called my boss
13:29
- in from home who was
13:33
- a 55 year old cardiologist. He's like, You
13:34
- need me to come in? Yes, he came
13:36
- in.
13:37
- And we got that girl through that night.
13:39
- Right?
13:41
- And she
13:43
- got better, discharged from the hospital. Obviously, she
13:46
- didn't have her vacation the way she had
13:48
- thought about it
13:49
- or intended. And then she went on her
13:52
- way. I remembered her, but I didn't really
13:54
- remember
13:55
- in great detail until later. She reached out
13:58
- to me on Facebook.
14:00
- And she had found me because of every
14:02
- children's hospital's got a posting. And I think
14:04
- we did some Christmas thing and she found
14:06
- me.
14:07
- And, she had always wondered who the doctor
14:10
- was that took care of her. And when
14:11
- she saw me, she knew it it was
14:13
- him.
14:14
- She reached out. She told me she's an
14:16
- adult,
14:17
- married with kids of her own and sent
14:19
- me a picture. And, you know, seeing her
14:21
- on Facebook, it was just
14:23
- it was such an amazing story to think
14:25
- that I was here to do that.
14:28
- I changed her life. She went on her
14:29
- way, which is the point of PEJ if
14:31
- you help these kids grow into adults. And
14:33
- she did. And so when I have a
14:35
- tough day,
14:36
- I think about that all the time. In
14:38
- fact, my partners here will remind me because
14:40
- they even know how much that affected me
14:42
- and how inspiring that was for me. And
14:44
- so, I reached back to these other stories
14:46
- that I've had over the years,
14:48
- where I've
14:49
- met children and been part of their life
14:52
- for a very short amount of time, but
14:54
- I was instrumental in changing the trajectory of
14:57
- of their their life. And so that's
15:00
- why I'm in this role,
15:02
- is really,
15:03
- to do that just on a bigger level.
15:05
- So that's what I kinda draw on when
15:07
- the days get challenging.
15:10
- That's gotta be such a gratifying
15:12
- feeling, Jason. And, yeah, that's Yeah. No no
15:15
- screaming neurosurgeon
15:17
- can undo
15:18
- that feeling. I mean, I I jest, but
15:20
- anyone in health care knows kinda what I'm
15:22
- I'm saying. I mean, it it can be
15:24
- challenging. And so you've gotta be able to
15:26
- dig down into those times that made it
15:28
- all worthwhile to reenergize you and and remind
15:31
- you of your purpose.
15:33
- Well said. Well said, Jason.
15:35
- Next question I have for you is what
15:38
- is something you've learned about yourself
15:40
- from working in health care? The loathe's
15:43
- past, what, three decades or so that it's
15:45
- been? Yeah. Yeah. Thank you, for keeping it
15:48
- under three decades.
15:51
- But, you know,
15:53
- going to med school and becoming physician is
15:56
- all about yourself. It's a performance sport. Get
15:59
- good grades, get good MCAT scores,
16:02
- get to the top of your med school
16:03
- class, get good board scores,
16:05
- find your residency, find your fellowship, find your
16:08
- job, everything you're trying to push yourself to
16:10
- perform at the top of the game
16:12
- so you can, you know, learn and and
16:15
- and get to the next place.
16:17
- Once you get there though,
16:20
- delivering health care, the difference between being a
16:22
- doctor and a physician, having a degree and
16:24
- actually
16:26
- providing health care is completely different. It is
16:28
- not a solo sport. It is the opposite.
16:32
- It is about much like the team of
16:34
- reference I made earlier with the Blue Angels.
16:37
- It's about getting everybody
16:39
- on the same page,
16:41
- to deliver health care and be good at
16:43
- what they're doing. So
16:45
- that's what I've learned about myself. It's not
16:48
- about me anymore. I mean, I may lead
16:50
- the team in that regard, but I have
16:52
- to make sure everybody else is
16:55
- performing the best that they can in order
16:57
- to
16:58
- deliver health care in a hospital. Hospital is
17:00
- so incredibly complicated.
17:02
- And so,
17:04
- the success of the team to take care
17:07
- of the child and get them out of
17:08
- the hospital
17:09
- requires everybody on the team working together. So
17:12
- it's not about me. That's what I learned.
17:14
- You have this idea in your head when
17:16
- you're a kid and watching these TV shows
17:17
- with doctors like MASH or whatever.
17:20
- But, I mean, it it isn't about the
17:22
- doctor. It's about everybody coming together.
17:25
- Yeah. I mean, to to use any sort
17:28
- of popular media. Right? You you see the
17:31
- spotlight that's put on
17:33
- physicians in particular and and how
17:36
- that, you know, how that is portrayed is
17:38
- certainly not anywhere close to
17:41
- the all the nuance that A little romanticized.
17:43
- Yeah.
17:46
- Yeah. But, certainly, you you you've learned that
17:49
- very quickly and taken that, you know, onto
17:51
- to where you are now.
17:53
- Leadership also requires
17:55
- taking risks, Jason, as you know,
17:58
- Yeah. Whether it's personally or professionally.
18:00
- So I'd love it if you could share
18:03
- one or more if you prefer, but at
18:05
- least one risk that you can point back
18:07
- to me. You know what? That was a
18:08
- really good decision that I made.
18:11
- Yeah. I think the one that really stands
18:13
- out is, I I briefly referenced it earlier,
18:16
- was that pro form a and getting into
18:18
- the business side of medicine.
18:20
- I did not get into medicine to do
18:23
- this job. I never envisioned this in my
18:25
- future,
18:26
- at all. And leaving clinical work to be
18:30
- an administrator,
18:31
- you know, many physicians,
18:33
- maybe consider that to be transitioning to the
18:36
- dark side, you know, kind of type behavior.
18:39
- You know, in the ICU, I was responsible
18:41
- for maybe 10 to 15 patients in one
18:43
- little teeny area.
18:45
- And now I'm responsible for tens of thousands
18:48
- of kids a year.
18:49
- And so
18:50
- that was the risk. It was leaving what
18:52
- I trained to do for so many years
18:55
- to something that I didn't really have a
18:57
- traditional formal education.
18:59
- And so,
19:01
- I gave up a little bit of of
19:03
- who I was. You know, I'm a pediatrician.
19:05
- I got into this field because I loved
19:08
- being a pediatrician and it's a hall pass
19:10
- to be a goofball. Right? You get to
19:12
- get down to the kids level. We dress
19:13
- up at Halloween. You know, it's it's it's
19:16
- a fun place to be. You have to
19:17
- make it that way. But being in the
19:19
- admin suite is very different. And so
19:22
- that's what I what I think has really
19:23
- paid off is now I've been able to
19:26
- scale my passion for taking care of kids
19:28
- from just a few on a daily basis
19:31
- to tens of thousands annually. And so, the
19:34
- more I put into it and focus on
19:36
- that, I think the more it pays off
19:37
- for the community.
19:39
- We have a clinical partnership with Nemours Children's
19:42
- Health, a fantastic children's health care organization.
19:45
- And by working with them, you know, we're
19:47
- deepening
19:47
- the services we provide to this community. And
19:50
- I don't know if that would have happened
19:52
- if if I wouldn't have gotten into this
19:53
- role and push so aggressively for for that
19:56
- kind of relationship to happen. So that that's
20:00
- the the risk in the beginning that I
20:01
- think the reward is kinda paid off now.
20:03
- It's for the kids in the community getting
20:05
- the care they deserve.
20:07
- Yeah. That that's quite the leap to take,
20:09
- Jason. And and certainly there are a lot
20:11
- of others who I know can relate to
20:12
- that, and you know, I'm sure they'll they'll
20:14
- listen to this and you go, you know
20:16
- what? Yeah. He's exactly right, and I'm I'm
20:18
- glad that I did it and others will
20:20
- too. I do have a question. So is
20:22
- is there a time and place for you
20:24
- to to still be a goofball or for
20:27
- your team to be goofballs?
20:29
- Yes.
20:30
- For sure.
20:31
- I am definitely a little bit of a
20:33
- prankster.
20:34
- For example,
20:36
- when my chief nursing officer,
20:38
- celebrated her first year here, she had come
20:41
- into the organization. She was an external candidate.
20:44
- We decorated
20:45
- her room in first year baby stuff.
20:49
- And we got her a happy first birthday
20:52
- cake. We sang her happy first birthday,
20:55
- dressed her up in baby gear, like decorated
20:58
- the room.
20:59
- You've got to be able to laugh at
21:00
- work a little bit. So I try my
21:02
- best to be a little bit of a
21:03
- goofball at work.
21:05
- I will admit, you know, I do enjoy
21:07
- dressing up for Halloween here. It's kind of
21:10
- fun. I dress up at Christmas time like
21:12
- Buddy the Elf. You know? It's a children's
21:14
- hospital. You know, I don't wear the tights.
21:16
- I will say that. There's no tights.
21:18
- But,
21:19
- you know, if you can't laugh at work
21:21
- and enjoy that you're here, then you really
21:24
- got to
21:25
- question,
21:26
- your career choice.
21:29
- Certainly.
21:30
- And and I love that story. So I
21:31
- can't thank you enough for sharing that as
21:33
- well. But, you know, all
21:35
- goofball
21:37
- related
21:38
- topics aside,
21:40
- I mean, as you just said, it it
21:41
- it's very important that when you walk into
21:43
- work that you're not just on that potential
21:46
- journey to burnout where everything is so serious
21:49
- and
21:50
- Yeah. This is a hard job. This is
21:52
- a tough job. I meet people
21:54
- in my my specific profession is pediatric critical
21:57
- care. I meet people on the worst day
21:59
- of their life.
22:00
- Right? And that stress Yeah. That that they're
22:03
- going through, those families, those children, it's transferred
22:06
- to us as clinicians, as bedside nurses,
22:09
- as therapists, you know, pick the health care
22:11
- profession.
22:13
- So I'm not saying make light of the
22:14
- situation, but you've got to be able to
22:16
- find
22:18
- the joy in it so you can keep
22:20
- coming back.
22:21
- And it's funny, those patients I've had in
22:23
- the beginning that were incredibly challenging from a
22:27
- a situational standpoint where they felt out of
22:29
- control. Weeks later after we've gotten their child
22:32
- through it, they come back and they say,
22:33
- thank you so much for what you did.
22:35
- I know I was a little tough in
22:37
- the beginning or I was challenging. I felt
22:39
- out of control or etcetera.
22:41
- You know, that's also part of the reward
22:43
- much like the story when the girl reached
22:45
- back out on Facebook is hearing from the
22:47
- parents say thank you so much for what
22:49
- you do here. Because then you know you're
22:51
- really doing the right thing.
22:54
- Jason, I think that's the perfect place to
22:55
- end our conversation.
22:57
- Thank you again for sharing all the stories.
22:59
- I'm so glad that 13 that 13 year
23:01
- old has grown up. And Yeah. All the
23:03
- patients that you and your team have have
23:05
- treated over the years, you know, get to
23:07
- say the same. Thank you so much for
23:08
- the time. This was fantastic. I really enjoyed
23:10
- it.