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Community DC Annice Cody Primary Care Coalition · Community D.C.

0:02
Speaker 1: Good morning, and welcome to another edition of Community d C.
0:05
Speaker 1: I'm your host, Dennis Glasgow. This morning, we welcome to
0:08
Speaker 1: the program for the first time, an east Cody. She
0:10
Speaker 1: is the president and CEO for a Primary Care Coalition
0:13
Speaker 1: of Montgomery County, also known as PCC, which is a
0:17
Speaker 1: nonprofit organization that strengthens safety net health systems who ensure
0:20
Speaker 1: low income, uninsured residents have access to high quality care.
0:24
Speaker 1: It coordinates care, provides technical support to providers, and manages
0:27
Speaker 1: programs like Montgomery Cares, Care for Kids, Project Access, and
0:31
Speaker 1: mid Bank. We'll go over mission vision, many different programs
0:35
Speaker 1: they offer, and how to volunteer, donate, and much much more.
0:38
Speaker 1: Here is my conversation with a niece. I hope you
0:40
Speaker 1: enjoy it as much as I did.
0:42
Speaker 2: Good morning, a niece. Good morning, how are you.
0:44
Speaker 1: I'm well and welcome to Community DC for the first time.
0:47
Speaker 1: It's a pleasure to have you to talk about Primary
0:49
Speaker 1: Care Coalition and Montgomery County. And there really is a
0:52
Speaker 1: lot to talk about. And I know that, if I
0:55
Speaker 1: have my facts correct, you're just under a year into
0:58
Speaker 1: this new position, am I care?
1:00
Speaker 2: That that's right. I joined it that last spring.
1:02
Speaker 1: Right, so you know it's really neat because I know
1:04
Speaker 1: healthcare has been a really big part of your life
1:07
Speaker 1: for a couple of decades. A lease and I tell
1:09
Speaker 1: everybody at lease in my industry that it takes a
1:11
Speaker 1: good year when you're heading an organization to get the vibe,
1:15
Speaker 1: to know the people, to figure out what you're going
1:17
Speaker 1: to do. And as we talk about PCC, I just
1:21
Speaker 1: love to get people kind of a feeling what it's
1:22
Speaker 1: like to take over a nonprofit organization. You've been in
1:25
Speaker 1: the industry for a long time, but when you take
1:27
Speaker 1: a new gig, how's it been so far?
1:30
Speaker 2: Yeah, so it's been wonderful so far. I was really
1:33
Speaker 2: fortunate that I've worked in Montgomery County for twenty five
1:36
Speaker 2: years and so I know the healthcare market here and
1:41
Speaker 2: I've worked with PCC for more than ten years, so
1:44
Speaker 2: it was an organization that I had a strong relationship
1:47
Speaker 2: with for quite a while. On two of their biggest projects,
1:51
Speaker 2: I was very much involved in them. When I have
1:53
Speaker 2: from my role where I was previously as a president
1:57
Speaker 2: of Holocaust Health Network, which is the community based network
2:01
Speaker 2: ords of the board division of Holy Cross Health and
2:05
Speaker 2: so coming into an organization that I was familiar with
2:09
Speaker 2: made it so much easier, And I knew a handful
2:13
Speaker 2: of the people who worked here and they were all terrific,
2:16
Speaker 2: and so that was really helpful as well. And it
2:20
Speaker 2: was also helpful that I was coming into an organization
2:23
Speaker 2: that in the healthcare world had a great reputation. It's
2:26
Speaker 2: been around for thirty plus years. I'm only the third
2:30
Speaker 2: CEO in that time, so it is a very stable
2:33
Speaker 2: organization that really has developed quite a reputation for effectively
2:37
Speaker 2: serving people in our community. So it was good to
2:42
Speaker 2: join and start something new. It's clearly it was a
2:45
Speaker 2: big difference for me because I came from an organization
2:48
Speaker 2: that had about thirty five hundred people locally over one
2:53
Speaker 2: hundred thousand nationally, and now I'm with an organization about
2:57
Speaker 2: seventy people. Right, So everyone rolls up their sleeves and
3:00
Speaker 2: we get what we need done, and it's been really wonderful.
3:04
Speaker 1: Well good. We get that from a lot of nonprofits
3:06
Speaker 1: and sometimes there's not a lot of staff, so you
3:08
Speaker 1: really have to work extra hard and you wear many hats.
3:10
Speaker 1: I think we should educate our listeners. So I know
3:12
Speaker 1: a lot of people have heard about Primary Care Coalition,
3:14
Speaker 1: but for the ones who haven't. Why don't you tell
3:17
Speaker 1: us a little bit about the mission and vision, and
3:19
Speaker 1: then we're going to get into programs, events and all
3:21
Speaker 1: the things you do, how people can help you and
3:23
Speaker 1: be a part of it, and all the things that
3:24
Speaker 1: you do. But mission and vision, I know that's on
3:26
Speaker 1: the website. It's very important. Can you go over that
3:28
Speaker 1: for everybody?
3:30
Speaker 2: Yeah? Sure, So our mission is so important. I think
3:34
Speaker 2: it's true for all not for profit organizations, but I
3:36
Speaker 2: definitely want to say it's true for PCC that the
3:40
Speaker 2: mission is really the core of what we do, who
3:42
Speaker 2: we are, why we exist. It's a thing that it
3:46
Speaker 2: didn't If it didn't exist, you just close up shop.
3:49
Speaker 2: If you couldn't fulfill that mission, you shouldn't be in business.
3:53
Speaker 2: So for us, our mission is pretty straightforward. It is
3:55
Speaker 2: improving the health of vulnerable individuals and their families by
3:59
Speaker 2: building partnerships and strengthening systems. And that was true when
4:03
Speaker 2: we are founded thirty plus years ago, and it's true
4:06
Speaker 2: today that that remains the core of who we are.
4:11
Speaker 2: We began with providing care for people in who are
4:16
Speaker 2: uninsured in Montgomery County and we're still doing that sort
4:20
Speaker 2: of work. But we have also expanded to have partnerships
4:24
Speaker 2: now with hospitals, the state Department of Health, federal government,
4:28
Speaker 2: other organizations and foundations, all who value the work that
4:32
Speaker 2: we're doing. And it all comes back in that mission
4:35
Speaker 2: to the idea of partnerships and strengthening systems of care.
4:38
Speaker 1: You know, I know this is not going to surprise units,
4:40
Speaker 1: but I've talked to so many nonprofits that have been
4:42
Speaker 1: around for decades and they had the original original mission
4:45
Speaker 1: to do. But I think that looking at your website
4:49
Speaker 1: and learning a lot about PCC, there are so many
4:51
Speaker 1: different buckets and programs that you work in now. It
4:54
Speaker 1: is ambitious and I'm sure you would agree that with that.
4:56
Speaker 1: As president and CEO and having a smaller stat With
5:00
Speaker 1: that said, i'd love for you to talk, maybe even
5:02
Speaker 1: before your time about the evolution of the nonprofitable word
5:06
Speaker 1: started and where it is today and why that evolution
5:09
Speaker 1: happened and where it might be going in the future
5:11
Speaker 1: as well.
5:12
Speaker 2: Sure. So, as I mentioned, we were founded thirty plus
5:16
Speaker 2: years ago, nineteen ninety three as a private, not for
5:20
Speaker 2: profit charitable organization. And what's interesting is we were started
5:24
Speaker 2: with a small group of physicians who were practicing in
5:27
Speaker 2: this community in Montgomery County, and they just felt that
5:31
Speaker 2: it was wrong that people who did not everyone had
5:36
Speaker 2: access to healthcare. And they thought that that was a right,
5:41
Speaker 2: basic human right, that people should have access to healthcare,
5:44
Speaker 2: and it was wrong that there are people who are
5:45
Speaker 2: living in our community and didn't. And so what I
5:49
Speaker 2: and so they went about creating an organization to do
5:51
Speaker 2: something about that. And what I thought is most interesting
5:55
Speaker 2: about that is it wasn't just that they themselves provided
6:00
Speaker 2: health care, provided charity care to people who couldn't afford
6:03
Speaker 2: to pay for it. What they did is they built
6:06
Speaker 2: a network of others who would do that to really
6:09
Speaker 2: multiply the effect of their work, the impact of their work,
6:14
Speaker 2: so it wasn't just a one to one relationship. It
6:16
Speaker 2: was really getting many people involved so that they could
6:19
Speaker 2: serve so many more people. And that idea of developing networks,
6:24
Speaker 2: of building partnerships, that has been the key to what
6:29
Speaker 2: we do today. And so we began with that work
6:34
Speaker 2: in building partnerships to deliver healthcare to people who were uninsured,
6:40
Speaker 2: and that has continued to grow dramatically, but it has
6:47
Speaker 2: expanded as well into other types of relationships. One of
6:51
Speaker 2: our biggest partnerships is with Nexus Montgomery, which is a
6:57
Speaker 2: network of six hospitals. The six hospitals in montgomer County
7:01
Speaker 2: have come together to form a joint venture, and it
7:05
Speaker 2: is not to for all of the work that they
7:08
Speaker 2: do by any means, but it's a joint venture that
7:11
Speaker 2: is focused specifically on improving health outcomes and reducing unnecessary hospitalization.
7:18
Speaker 2: Because if you don't need to be in the hospital,
7:21
Speaker 2: it's really not the place where anyone wants to be.
7:23
Speaker 2: So they came together with the work of looking at
7:27
Speaker 2: those two areas, improving health outcomes and reducing avoidable utilization.
7:32
Speaker 2: And what's important about the work that we do for
7:35
Speaker 2: the hospitals is they focus on things that no single
7:39
Speaker 2: hospital could do on its own. So if a hospital
7:43
Speaker 2: could could open up a program and offer a service
7:45
Speaker 2: on its own, that's great. They're doing it, they keep
7:48
Speaker 2: doing it, but there are opportunities where no single hospital
7:52
Speaker 2: could do it on its own. An example of that
7:55
Speaker 2: is we did a lot of work in expanding some
8:01
Speaker 2: capacity for behavioral health programs, and one hospital might be
8:06
Speaker 2: able to bring build one sixth of a facility, but
8:11
Speaker 2: you bring them all together and you can get a
8:13
Speaker 2: whole facility and that's obviously what's necessary to run the program.
8:17
Speaker 2: So in that example, we all the six hospitals came
8:20
Speaker 2: together and worked with a community partner to build a
8:25
Speaker 2: crisis house. We actually did it twice, once working with
8:29
Speaker 2: Cornerstone Montgomery and once working with Shepherd Tratt. And with
8:33
Speaker 2: that it is a home where people who are having
8:36
Speaker 2: behavioral health crisis can go for treatment, but it's community based,
8:41
Speaker 2: so they can continue with their daily lives while they're
8:44
Speaker 2: receiving more intensive treatment in this home based setting. And
8:48
Speaker 2: so that's creating capacity that's an alternative to hospitalization, so
8:53
Speaker 2: that people don't need to go to a hospital. They
8:56
Speaker 2: can go to a setting that's a little more flexible,
9:00
Speaker 2: gives them to the acceit of the opportunity to continue
9:02
Speaker 2: with their daily living activities while continuing to receive the
9:07
Speaker 2: treatments that they need.
9:08
Speaker 1: Right and also a little sense of a normalcy too, right.
9:11
Speaker 2: Yeah, exactly exactly. So that's a type of program that
9:16
Speaker 2: we're really proud of and that we have been doing
9:18
Speaker 2: in Nexus Montgomerys.
9:19
Speaker 1: Danny, Well, we're going to talk more about the different
9:21
Speaker 1: programs you have, but it's very prominent on your website.
9:23
Speaker 1: And we build systems, we support providers what you're talking
9:27
Speaker 1: about right there, and we also help patients. With that said,
9:30
Speaker 1: I think we got everybody's attention that you do some
9:32
Speaker 1: really cool things. But with that said, there's also criteria.
9:35
Speaker 1: So when you're working with providers or patients, what criteria
9:38
Speaker 1: do you set up to be partners with anybody?
9:41
Speaker 2: Well, to be partners with anybody, it is really having
9:45
Speaker 2: a shared vision for what we can do together. We
9:49
Speaker 2: have lots and lots of different types of partnerships, and
9:53
Speaker 2: some are more formal than others, but in all of
9:56
Speaker 2: the cases, it is being able to have a shared
9:59
Speaker 2: vision of what is the opportunity and what can we
10:03
Speaker 2: contribute that is distinct complementary to what that partner can contribute,
10:09
Speaker 2: so that we make sure we're not we're not duplicating efforts,
10:13
Speaker 2: but we're really putting those puzzle pieces together so that
10:17
Speaker 2: they fit well and can create a whole that can
10:20
Speaker 2: create much more value than just the sum of one
10:22
Speaker 2: plus one.
10:23
Speaker 1: All right, what about patients? So is there any kind
10:25
Speaker 1: of criteria for somebody using some of your different programs
10:28
Speaker 1: or services whatsoever.
10:31
Speaker 2: Yeah, so all of the programs do have different criteria
10:34
Speaker 2: most In all of the work that we do, we
10:37
Speaker 2: are particularly focused on vulnerable populations. People who are vulnerable
10:42
Speaker 2: because they lack health insurance, or because they're frail, or
10:47
Speaker 2: because they are have lower incomes. There's a variety of
10:52
Speaker 2: ways that you get into the various programs that we're
10:55
Speaker 2: working on, but in most cases, it's people who are
10:59
Speaker 2: facing barrier to access of some form and that that's
11:03
Speaker 2: who we want to make sure that we can uplift
11:06
Speaker 2: and support because they face a lot of challenges in
11:09
Speaker 2: getting the healthcare services that they need.
11:11
Speaker 1: All Right, a couple of programs. I want to talk
11:12
Speaker 1: about Montgomery Cares and I know there are some subprograms
11:15
Speaker 1: out of that, and I also want to talk about
11:17
Speaker 1: Care for Kids. That got my attention too, and we
11:19
Speaker 1: always want to hear about children being taken care of,
11:21
Speaker 1: but when it comes to Montgomery Cares, as I said,
11:23
Speaker 1: there are some sub buckets that go with that in
11:25
Speaker 1: those programs. Can you talk a little bit about that?
11:28
Speaker 2: Yeah? Sure. So the Montgomery Cares program is our program
11:32
Speaker 2: to care for people who are uninsured residents of Montgomery County,
11:37
Speaker 2: and Montgomery Cares focuses on adults. Care for Kids focus
11:40
Speaker 2: on children, We take care of about twenty five thousand
11:43
Speaker 2: people that are participating in that program, and it is
11:47
Speaker 2: not primary care coalition that is offering the direct care.
11:50
Speaker 2: What we do is build that network, build a system
11:54
Speaker 2: of providers who are providing that service, and we serve
11:57
Speaker 2: as a backbone organization supporting their work. So there are
12:00
Speaker 2: twelve different organizations that are working in Montgomery County and
12:07
Speaker 2: they are community health centers that we are partnering with,
12:10
Speaker 2: and what they all are offering is primary care. That's
12:13
Speaker 2: what everything is built around. But what's different is it's
12:18
Speaker 2: really an offering a more comprehensive service. So the primary
12:22
Speaker 2: care is critical, everyone needs that, but we will also
12:25
Speaker 2: add into that access to specialty care. So, for example,
12:30
Speaker 2: we have a network of fifty or sixty specialist specialty
12:37
Speaker 2: physicians who are working in the region who have agreed
12:41
Speaker 2: to participate with us. Many of them offer care free
12:45
Speaker 2: of charge, some of them offer care at a discount.
12:48
Speaker 2: But we're able to connect the patients from our primary
12:51
Speaker 2: care practices who are uninsured and therefore have difficulty getting
12:55
Speaker 2: to a specialist. We're able to connect them to a
12:58
Speaker 2: specialist who we're working with agreed to see patients in
13:01
Speaker 2: our network and again either at no charge or at
13:06
Speaker 2: a redecent price, and we support that by ensuring that
13:10
Speaker 2: the patient is ready if they need any diagnostic work,
13:15
Speaker 2: any labs or X rays in advance, that we make
13:18
Speaker 2: sure that they get that so when they go to
13:19
Speaker 2: the specialists, they're getting the most out of that doctor's
13:22
Speaker 2: time to really hone in on whatever need that they have.
13:26
Speaker 2: So that's one type of additional service. We do the
13:30
Speaker 2: same sort of thing with medication. Most of the time,
13:33
Speaker 2: when you go to your primary care doctor's office, you
13:36
Speaker 2: don't necessarily leave with medication. But for the people who
13:39
Speaker 2: we're working with who are uninsured, who are low income,
13:42
Speaker 2: who are facing a variety of challenges, providing any sort
13:47
Speaker 2: of support that helps to break down some of those
13:49
Speaker 2: barriers that is really important. So we offer access to medications,
13:55
Speaker 2: again at no cost for the patient, and we do
14:00
Speaker 2: that through two programs. One, we do group purchasing of
14:05
Speaker 2: generic medications so that we get them at the best
14:08
Speaker 2: price and we distribute those as needed throughout all the
14:11
Speaker 2: health centers. But we also work with the pharmaceutical companies
14:17
Speaker 2: to get medications from directly from them, because all of
14:20
Speaker 2: pharmaceutical companies offer patient access programs for people who are
14:26
Speaker 2: low income and don't have the ability to pay for
14:29
Speaker 2: a brand name medication. The pharmaceutical companies have programs that
14:34
Speaker 2: allow people to access that medicine. So we are doing
14:38
Speaker 2: the coordination to bring those medicines into the patient's hands
14:43
Speaker 2: that need them. And this one, I think is such
14:45
Speaker 2: a great example of how we are able to create
14:50
Speaker 2: leverage in what we do. So the specific numbers that
14:55
Speaker 2: are associated with this program, it costs probably about four
14:59
Speaker 2: hundred thousand dollars a year to run this program for
15:02
Speaker 2: the staffing and the support that's necessary. But every year
15:06
Speaker 2: those people who are working in that program are bringing
15:10
Speaker 2: in eight million dollars free medication. So it's an enormous
15:16
Speaker 2: leverage point where we can by putting together a system
15:20
Speaker 2: of care, we can really make an enormous difference. So
15:24
Speaker 2: we talked about specialty care, talked about medications. Another part
15:28
Speaker 2: that's important to complement the primary care is integrating behavioral health.
15:34
Speaker 2: So behavioral health and physical health are so intimately connected.
15:39
Speaker 2: What we do is we have behavioral health therapists who
15:43
Speaker 2: are based in the health centers so that they can
15:47
Speaker 2: be working with the primary care doctor and together they
15:50
Speaker 2: can be thinking about the plan of care for those patients.
15:54
Speaker 2: The therapists that we work with are all clinical social workers.
16:00
Speaker 2: They are highly trained. They are not psychiatrists, So in
16:04
Speaker 2: order to leverage their time and their efforts, what we
16:08
Speaker 2: do is work with a single psychiatrist who can support
16:12
Speaker 2: all of the health center behavioral health therapists. So rather
16:17
Speaker 2: than trying to hire multiple psychiatrists, we're leveraging that time
16:23
Speaker 2: and getting the support of therapists who can do the
16:27
Speaker 2: work and use the psychiatrists for what she can do
16:33
Speaker 2: the best in terms of assistance with medications and for consultations.
16:37
Speaker 2: So that's another way that we're enhancing the primary care.
16:42
Speaker 2: And then finally, we provide case management around for social
16:47
Speaker 2: needs because, as I mentioned, for the people who we're
16:49
Speaker 2: working with, many of them have significant needs, whether it
16:53
Speaker 2: is food and security or ut challenges with transportation. There's
17:01
Speaker 2: a lot of difficulties that people are facing and so
17:06
Speaker 2: we want to make sure that we can address those
17:08
Speaker 2: and so we have case management support. So Montgomery's Cares
17:12
Speaker 2: is offering this huge range of services to make sure
17:17
Speaker 2: that we are maximizing the benefit that we can provide
17:21
Speaker 2: and keep people as healthy as possible so that we
17:24
Speaker 2: can keep them engaged in the community, whether that is
17:27
Speaker 2: engaged in working, raising their family, going to school, whatever
17:31
Speaker 2: it may be. We want people to have that maximize
17:36
Speaker 2: their health potential so that they can truly be participating
17:40
Speaker 2: in civic life.
17:42
Speaker 1: You know, it's really extraordinary about all the different programs
17:44
Speaker 1: that you offer. And I'm a liveble overwhelmed because I know,
17:47
Speaker 1: as president and CEO, it's your job to juggle all
17:50
Speaker 1: these balls that are going in the air all the time.
17:52
Speaker 1: I'm wondering about communication because you're working with providers and
17:55
Speaker 1: patients and doctors and nurses and therapists, and I know
17:58
Speaker 1: I'm just hitting the tip of the iceberg of the
18:00
Speaker 1: things you do with communication, which is such a big
18:03
Speaker 1: part of your job. So how do you communicate everybody
18:06
Speaker 1: to make sure that the mission and vision is there
18:09
Speaker 1: for you, but also getting feedback to make sure things
18:11
Speaker 1: are going correctly and also getting feedback to get better.
18:14
Speaker 1: How does it all work in your world?
18:17
Speaker 2: Yeah? So, I mean this is a place where having
18:20
Speaker 2: a relatively smaller staff makes it easy. We can see
18:23
Speaker 2: each other, we can talk to each other, we know
18:26
Speaker 2: who each other are, but that communication across organizations is
18:31
Speaker 2: really really critical. I'll give an example back to the
18:35
Speaker 2: work I was describing with NEXTUS Montgomery, which is the
18:40
Speaker 2: network of the six hospitals working together around reducing avoidable utilization.
18:47
Speaker 2: In that case, we have a board of directors that
18:51
Speaker 2: represents each of the hospitals, and so we as a
18:54
Speaker 2: board of directors are looking at what are the programs
18:58
Speaker 2: that we're offering, how well are they going. We're reviewing
19:02
Speaker 2: those programs on a regular basis to make sure that
19:04
Speaker 2: they are getting the results that we are intending that
19:07
Speaker 2: we're looking for and supporting that board. There's a variety
19:11
Speaker 2: of different committees, and so what we're trying to do
19:14
Speaker 2: with that work is really support what hospitals are doing
19:18
Speaker 2: in terms of their own missions by identifying things that
19:21
Speaker 2: are beneficial for them, that they care about, that they're
19:24
Speaker 2: working on, but that where there's similarities across all of
19:28
Speaker 2: the different hospitals. So bringing those people together around a
19:32
Speaker 2: behavioral health work group, for example, or a work group
19:36
Speaker 2: around hard to place patients, patients who sometimes have difficulty
19:41
Speaker 2: getting discharged from the hospital because the next site of
19:44
Speaker 2: care isn't ready for them. How to work with those
19:47
Speaker 2: sorts of patients. We are building different committees that support
19:52
Speaker 2: a variety of work efforts so that we can communicate
19:56
Speaker 2: across the different organizations and learn from each other and
20:00
Speaker 2: really build on best practices.
20:02
Speaker 1: I'd love to talk a little bit about getting involved,
20:04
Speaker 1: because this is a really big deal. You know, we
20:07
Speaker 1: will talk about careers in the website at the end,
20:09
Speaker 1: but volunteering is a big deal. But I first want
20:12
Speaker 1: to find out how you're funded. And I know you
20:14
Speaker 1: do take donations. That's a nice orange donate button that's
20:17
Speaker 1: up there, and lots of other great information. You have
20:20
Speaker 1: a beautiful website soever it's managing it. It's easy to navigate.
20:22
Speaker 1: We'll give that url a couple times before we finish
20:25
Speaker 1: up today with a niece. But getting involved and being funded,
20:28
Speaker 1: how are you funded?
20:30
Speaker 2: Yeah, so we're funded from a variety of different sources.
20:34
Speaker 2: We have contracts to manage programs. So, for example, Montgomery
20:40
Speaker 2: County is the Department of Health and Human Services has
20:44
Speaker 2: a contract with us in order to because they provide
20:48
Speaker 2: some of the financial support, a significant amount of the
20:51
Speaker 2: financial support for programs like Montcomery Cares or for care
20:54
Speaker 2: for kids. So we have contracts with organizations like that
20:58
Speaker 2: We have similar state contracts. We have a contract for
21:01
Speaker 2: work that we are doing to improve communication for women
21:08
Speaker 2: who are pregnant and then post delivery who have social
21:12
Speaker 2: needs that needs to be addressed and being able to
21:15
Speaker 2: collect that information and get that information to the health
21:18
Speaker 2: departments where they can get the support that they need.
21:21
Speaker 2: We're working on improving that process. So we have that
21:25
Speaker 2: sort of we have county relationships, we have state relationships.
21:29
Speaker 2: We also have gotten some grant funding from private organizations
21:34
Speaker 2: that see the value in what we're doing. We have
21:37
Speaker 2: a grant that we are very appreciative of from Maryland
21:41
Speaker 2: Physicians Care, which is a managed care organization in the community,
21:46
Speaker 2: and they're helping to support our Social Health Alliance, which
21:50
Speaker 2: is connecting people who have social needs with the services
21:57
Speaker 2: that that they're looking for and getting that referra process
22:01
Speaker 2: from hospitals to social care providers enhance so that it
22:07
Speaker 2: flows more evenly and that there's opportunities to better manage
22:10
Speaker 2: supply and demand. So a lot of our work comes
22:13
Speaker 2: from contracts that we have with various funders, and then
22:16
Speaker 2: we definitely have donations as well, and we welcome that.
22:20
Speaker 2: We really appreciate people who see the value in what
22:25
Speaker 2: we do, and I think it's often people who have
22:30
Speaker 2: a mindset that's oriented toward the community, but also toward
22:34
Speaker 2: looking at how can we create leverage and build systems
22:39
Speaker 2: where their dollar can stretch. It goes for more because
22:44
Speaker 2: than one, you know, sort of one individual equal purchase
22:48
Speaker 2: for that dollar, what their dollar can stretch to really
22:53
Speaker 2: help create a system that can serve so many more
22:55
Speaker 2: people when it's combined with the expertise that we bring
22:59
Speaker 2: and the funding other sources that.
23:01
Speaker 1: We get well, very good. And one more follow up
23:02
Speaker 1: because I know you take donations by mail online as
23:05
Speaker 1: we talked about, also stock too, which is great and
23:08
Speaker 1: you can plan a gift. And everybody always asks me
23:10
Speaker 1: when I talk to new nonprofits that are being introduced
23:13
Speaker 1: to and you do so many incredible programs and things,
23:15
Speaker 1: and I think you got everybody's attention how cool your
23:18
Speaker 1: organization is. When they make a donation, where does their
23:21
Speaker 1: money go and where's the transparency about how they find
23:23
Speaker 1: out how you're using it.
23:25
Speaker 2: So when people make a donation that it could go
23:29
Speaker 2: to a specific program, but we obviously we prefer when
23:32
Speaker 2: they can go to general support. It comes in to
23:35
Speaker 2: support the infrastructure of the organization that we're building, so
23:40
Speaker 2: that we can do a little bit of the extra
23:42
Speaker 2: work that is not otherwise paid for as part of
23:46
Speaker 2: a contract. So it can help to support for example,
23:52
Speaker 2: it can help to stretch some of the funding that
23:55
Speaker 2: we use for specialty care. Or it can help us
23:59
Speaker 2: to design a new program that will help serve more
24:03
Speaker 2: people but needs needs to go from a concept to
24:07
Speaker 2: an actual plan. It can help to build some of
24:09
Speaker 2: that infrastructure that allows us to continue to serve more people.
24:13
Speaker 1: All right, let's talk a little bit about volunteering and interning.
24:17
Speaker 1: I know there's a part on the website for that
24:19
Speaker 1: qualifications criteria and what can people be a part of
24:23
Speaker 1: with your organization.
24:25
Speaker 2: Yeah, so that we do like to work with interns
24:29
Speaker 2: when we can. We think it's an important part of
24:31
Speaker 2: our giving back to the community and the people who
24:35
Speaker 2: help support us as we were coming up through our careers.
24:39
Speaker 2: And we can also get a lot of great ideas
24:44
Speaker 2: and energy when we have interns who work with us,
24:48
Speaker 2: So that is always appealing. I think that the specific
24:52
Speaker 2: projects depend on what that person's interest is and what's
24:56
Speaker 2: going on in their work. Right now, we right now
24:59
Speaker 2: have someone who's working with us who is a nurse
25:03
Speaker 2: and she is engaged in a variety of different projects
25:06
Speaker 2: that allow us to tap into her expertise. So the
25:10
Speaker 2: specifics really depend on what that volunteer brings to us.
25:13
Speaker 2: But we're always interested in learning, learning more, and then
25:17
Speaker 2: trying to support volunteers in helping work with us.
25:21
Speaker 1: Anise, I want to talk about the future a little
25:23
Speaker 1: bit because I know good CEOs and presidents are always
25:25
Speaker 1: looking ahead. You are so busy with your staff and
25:28
Speaker 1: there's a lot of cool things that you're doing. But
25:30
Speaker 1: as you look ahead, not only to this here in
25:32
Speaker 1: twenty twenty six, but in the future, what do you
25:34
Speaker 1: hope to accomplish and maybe is there any projects or
25:37
Speaker 1: is there something you're getting really excited about as well
25:39
Speaker 1: with all the things you're already doing.
25:42
Speaker 2: Well. So, I mean, I think what we're doing, it's
25:45
Speaker 2: keeping us awfully busy, but we are definitely looking ahead
25:49
Speaker 2: for where else we can go and what we are
25:52
Speaker 2: looking for in all of the When we're looking at
25:56
Speaker 2: what our opportunities are, there are certain juristics that we
26:00
Speaker 2: are always looking for. We're always looking for partnership because
26:05
Speaker 2: that's how we work with everything. We're always looking for
26:07
Speaker 2: ways that we can enhance stewardship that idea of leverage,
26:12
Speaker 2: of creating something greater than the sum of its parts.
26:16
Speaker 2: We're always looking for opportunities at advance equity. That is
26:21
Speaker 2: critical to us because we believe in serving our whole
26:24
Speaker 2: community and we want our entire community to thrive, and
26:27
Speaker 2: we're always looking for opportunities at that intersection of medical
26:32
Speaker 2: care and social needs. That's where we have sort of
26:36
Speaker 2: our sweet spot and where we think that we have
26:40
Speaker 2: the opportunity to help create new create benefit when you
26:47
Speaker 2: interface between what those social needs are and the medical
26:51
Speaker 2: needs that people have. But so what does that look
26:54
Speaker 2: like in terms of where we're headed. In all of
26:57
Speaker 2: these examples, we're looking for ways in which we can
27:04
Speaker 2: build on build adjacencies to programs that we already offer. So,
27:08
Speaker 2: for example, we are doing a great problem program in
27:12
Speaker 2: Nexus Montgomery around working with skilled nursing facilities nursing helps
27:17
Speaker 2: and helping them in their relationship with the hospital and
27:21
Speaker 2: developing process improvement and that sort of thing. Being able
27:24
Speaker 2: to take that to new partners in new geographies is another.
27:27
Speaker 2: Is not the type of opportunity would be looking at
27:30
Speaker 2: or taking the skills that we're offering a specific level
27:34
Speaker 2: of expertise, for example, the work we're doing with maternal
27:37
Speaker 2: child health and bringing that same topic area to different
27:41
Speaker 2: types of projects. So it's really building adjacencies to our
27:45
Speaker 2: existing work so that we can continue to expand and
27:48
Speaker 2: spread our impact in the community.
27:51
Speaker 1: Outstanding and ease. We only have about a minute minute
27:53
Speaker 1: half left. I like to get some final thoughts from you.
27:55
Speaker 1: We'll give the website to everybody, so the floor is yours.
28:00
Speaker 2: Well. Thank you so much for the opportunity to speak
28:05
Speaker 2: with you today. It was fun and it was also
28:09
Speaker 2: made me excited to be able to share the things
28:12
Speaker 2: that the Primary Care Coalition is doing, because I think
28:16
Speaker 2: it's really important work and I am very excited about
28:20
Speaker 2: being able to take the helme and bringing that work
28:24
Speaker 2: forward and continuing to serve our community. There are many
28:27
Speaker 2: many challenges in our community right now, and I think
28:33
Speaker 2: for me and for the people I work with, being
28:36
Speaker 2: able to wake up every day and know that we're
28:38
Speaker 2: making a difference in people's lives in our communities, lives
28:42
Speaker 2: in particular that these are people who are neighbors who
28:45
Speaker 2: we are serving and working with. That's just critical and
28:50
Speaker 2: it's a wonderful for me. It's a wonderful opportunity to
28:54
Speaker 2: be able to do this work on a day to
28:56
Speaker 2: day basis. Would love to have port from anyone who
29:01
Speaker 2: is listening our website. It's definitely a great way of
29:05
Speaker 2: getting in touch with us, whether you're interested in making
29:08
Speaker 2: a donation, want to learn more about the types of
29:10
Speaker 2: work we do, want to partner with us around a
29:12
Speaker 2: great idea that you have. I'd love to hear from you.
29:15
Speaker 2: And that's a great place to check check us out.
29:18
Speaker 2: It's at Primarycare Coalition dot org. Spell to all those
29:23
Speaker 2: words out. Primary Care Coalition dot org is our website
29:27
Speaker 2: and we'd love to hear from you.
29:29
Speaker 1: Out standing and I love your passion and enthusiasm for
29:31
Speaker 1: your job and what you do. And you are making
29:33
Speaker 1: a difference and that's why we had you on Community DC.
29:35
Speaker 1: So I hope we get to visit again because you're
29:38
Speaker 1: doing so many incredible things with your team. Please give
29:40
Speaker 1: them my best and thank you so much for joining
29:42
Speaker 1: us on the program. We really appreciate it.
29:44
Speaker 2: Thank you, kill them.
29:50
Speaker 1: Emails and make good world and better say.
29:56
Speaker 2: Learn more at she can Stems.
29:57
Speaker 1: A message brought to you by the ad Council,