Episode 174: Why Communication Fails Even When Everyone Agrees with Dr. Laura Sicola

Healthcare Leadership Excellence · Feb 9, 2026 · 37m

In this episode, I sit down with Laura Sicola, author of Speaking to Influence, to talk about something I hear in almost every organization: “We need to communicate better.”

Everyone agrees. Everyone nods. And then everyone goes back to the same habits.

Laura and I dig into why communication so often misses the mark, especially in healthcare environments where people are tired, rushed, and under real pressure. We talk about the illusion that communication has occurred, and why what you intend to say often has very little to do with what people actually hear.

We explore the expert’s curse, how…