Latest / Omni Talk Retail / Walmart's Game-Changer: Same-Day Prescription Delivery Is Here!
Transcript
- 0:00Walmart
- 0:00has
- 0:00added
- 0:01same
- 0:01day
- 0:02prescription
- 0:02delivery
- 0:03service.
- 0:03According
- 0:04to
- 0:04Seeking
- 0:04Alpha,
- 0:05the
- 0:05retail
- 0:05giant
- 0:05will
- 0:05begin
- 0:06to
- 0:06deliver
- 0:06prescriptions
- 0:07to
- 0:07households
- 0:07in
- 0:07the
- 0:07US
- 0:08in
- 0:08as
- 0:08little
- 0:09as
- 0:1030
- 0:10minutes.
- 0:1030?
- 0:11That's
- 0:12right,
- 0:1230
- 0:12minutes.
- 0:12Customers
- 0:13have
- 0:13the
- 0:13ability
- 0:13to
- 0:14add
- 0:14prescriptions
- 0:15and
- 0:15medication
- 0:15refills
- 0:16to
- 0:16their
- 0:17orders
- 0:17for
- 0:17groceries
- 0:18and
- 0:18other
- 0:18products
- 0:19and
- 0:19the
- 0:19service
- 0:19will
- 0:19be
- 0:20free
- 0:20for
- 0:21Walmart
- 0:21plus
- 0:21members.
- 0:22Walmart
- 0:22aims
- 0:23to
- 0:23have
- 0:23prescription
- 0:23delivery
- 0:24available
- 0:24in
- 0:2549
- 0:25states
- 0:25by
- 0:25the
- 0:26end
- 0:26of
- 0:26January,
- 0:26with
- 0:27coverage
- 0:27across
- 0:27more
- 0:28than
- 0:2886%
- 0:29of
- 0:29us
- 0:30households.
- 0:30Uh,
- 0:31Chris,
- 0:31we're
- 0:31going
- 0:31to
- 0:31you
- 0:32first
- 0:32here.
- 0:33How
- 0:33big
- 0:33of
- 0:33a
- 0:33move
- 0:34is
- 0:34same
- 0:34day
- 0:34prescription
- 0:35delivery
- 0:35from
- 0:35Walmart?
- 0:36There's
- 0:36a
- 0:36lot
- 0:36of
- 0:36perks
- 0:37in
- 0:37that
- 0:37announcement.
- 0:39Yeah,
- 0:39I
- 0:40mean,
- 0:40I
- 0:40think
- 0:40it's
- 0:41definitely
- 0:41a
- 0:42big
- 0:42move.
- 0:43I
- 0:43think
- 0:43it's
- 0:43scarier
- 0:44if
- 0:44you're
- 0:45CV's
- 0:45Walgreens
- 0:46sitting
- 0:46there.
- 0:47It's
- 0:48obviously
- 0:48quite
- 0:49a,
- 0:49quite
- 0:49an
- 0:49intimidating
- 0:50move.
- 0:51But
- 0:51I
- 0:51don't
- 0:51think
- 0:52of
- 0:52it
- 0:52as,
- 0:52you
- 0:52know,
- 0:53some
- 0:53people
- 0:53have
- 0:53been
- 0:53saying
- 0:54this
- 0:54is
- 0:54the
- 0:55like
- 0:56critical
- 0:57death
- 0:57of
- 0:58pharmacy
- 0:58and
- 0:59drug.
- 1:00I
- 1:00mean,
- 1:00I
- 1:00look
- 1:01at
- 1:01it
- 1:01more
- 1:01as
- 1:02a
- 1:02million
- 1:03cuts
- 1:03that
- 1:03are
- 1:03going
- 1:04to
- 1:04a
- 1:04contributing
- 1:05factor
- 1:05that's
- 1:05going
- 1:05to
- 1:06lead
- 1:06to
- 1:06continued
- 1:07decline
- 1:07in
- 1:07drug.
- 1:07I
- 1:08mean,
- 1:08so
- 1:08today,
- 1:1090%
- 1:11of
- 1:11households
- 1:12are
- 1:12within
- 1:1310
- 1:13miles
- 1:13of
- 1:13a
- 1:14Walmart
- 1:14pharmacy.
- 1:15But
- 1:15they
- 1:16only
- 1:16actually,
- 1:16Walmart
- 1:17only
- 1:17has
- 1:175%
- 1:18of
- 1:18the
- 1:18market
- 1:18share
- 1:19for
- 1:19prescriptions,
- 1:20Walgreens
- 1:21and
- 1:21CV's
- 1:2240
- 1:2250%.
- 1:23So
- 1:25right
- 1:25out
- 1:25of
- 1:25the
- 1:25gate,
- 1:26will
- 1:26they
- 1:26start
- 1:26to
- 1:27steal
- 1:27some
- 1:27market
- 1:27share
- 1:28away?
- 1:28Probably,
- 1:29but
- 1:29their
- 1:30overall
- 1:30penetration
- 1:31in
- 1:31the
- 1:31pharmacy
- 1:31is
- 1:32relatively
- 1:32low.
- 1:34It
- 1:34starts
- 1:34to
- 1:34get
- 1:34more
- 1:35interesting.
- 1:35Amazons
- 1:36doing
- 1:36the
- 1:36same
- 1:36thing.
- 1:37I
- 1:37think
- 1:38Walmart
- 1:38is
- 1:38targeting
- 1:3990%
- 1:40coverage
- 1:40by
- 1:40January.
- 1:41Amazon's
- 1:42opening
- 1:43new
- 1:43pharmacies.
- 1:44I
- 1:44think
- 1:44they're
- 1:44trying
- 1:44to
- 1:45reach
- 1:4550%
- 1:46of
- 1:46households
- 1:47with
- 1:47same
- 1:47day
- 1:48over
- 1:48the
- 1:48next
- 1:48year.
- 1:49So
- 1:49you
- 1:50start
- 1:50to
- 1:50have
- 1:50more
- 1:50and
- 1:50more
- 1:51competitors
- 1:51in
- 1:51the
- 1:51space.
- 1:52And
- 1:52I
- 1:52think
- 1:52it
- 1:53does
- 1:53beg
- 1:53the
- 1:53question
- 1:54of
- 1:54what
- 1:54is
- 1:55the
- 1:55future
- 1:55for
- 1:56pharmacies
- 1:56like
- 1:57Walgreens
- 1:57and
- 1:57CV's
- 1:58that
- 1:58have
- 1:588000
- 1:59locations?
- 2:00They're
- 2:00continuing
- 2:01to
- 2:01evaluate
- 2:02their
- 2:02footprints.
- 2:03I
- 2:03think
- 2:03the
- 2:04bigger
- 2:04thing
- 2:04here
- 2:04for
- 2:05them
- 2:05is
- 2:05that
- 2:05Walmart
- 2:06doesn't
- 2:06really
- 2:06have
- 2:07to
- 2:07make
- 2:07money
- 2:07on
- 2:08their
- 2:08pharmacy,
- 2:09whereas
- 2:09they
- 2:09really
- 2:10do.
- 2:11So
- 2:11I
- 2:11think
- 2:11it's
- 2:11just
- 2:12another
- 2:12cut
- 2:12that's
- 2:12going
- 2:13to
- 2:13start
- 2:13amping
- 2:13up
- 2:13the
- 2:14pressure.
- 2:14And
- 2:14it
- 2:14really
- 2:15shows
- 2:15how
- 2:15other
- 2:16players
- 2:16who
- 2:16are
- 2:16competing
- 2:17for
- 2:17those
- 2:17same
- 2:18scripts
- 2:18and
- 2:18the
- 2:19same
- 2:19front
- 2:19end
- 2:19baskets
- 2:20have
- 2:21a
- 2:21lot
- 2:21more
- 2:21levers
- 2:22to
- 2:22innovate
- 2:23than
- 2:24your
- 2:24cvs
- 2:24is
- 2:25in
- 2:25your
- 2:25Walgreens
- 2:25of
- 2:25the
- 2:26world.
- 2:27Yeah,
- 2:27absolutely.
- 2:28And,
- 2:28and
- 2:28then
- 2:28you
- 2:29throw
- 2:29in
- 2:29grocery
- 2:29delivery
- 2:30in
- 2:30there
- 2:30too,
- 2:30which
- 2:30is
- 2:30something
- 2:31that
- 2:31Walgreens,
- 2:31CV's
- 2:32can't
- 2:32compete
- 2:33with,
- 2:33for
- 2:33sure.
- 2:34Um.
- 2:34All
- 2:34right,
- 2:35Chris
- 2:36Walton,
- 2:36you
- 2:37are
- 2:37so
- 2:37excited
- 2:38about
- 2:38this.
- 2:38I
- 2:38know.
- 2:39What
- 2:39are
- 2:39your
- 2:39thoughts
- 2:40here?
- 2:41Yeah,
- 2:41I
- 2:41mean,
- 2:41Chris
- 2:41brought
- 2:42up
- 2:42some
- 2:42great
- 2:42points
- 2:43there.
- 2:43Like,
- 2:43I
- 2:43didn't
- 2:43realize
- 2:43the
- 2:43underpenetration
- 2:44of
- 2:44Walmart's
- 2:45pharmacy
- 2:45business.
- 2:45So
- 2:46that
- 2:46means
- 2:46to
- 2:46me,
- 2:46this
- 2:46is
- 2:47just
- 2:47all
- 2:47a
- 2:47massive
- 2:48growth
- 2:48opportunity.
- 2:49Um,
- 2:49the
- 2:49other
- 2:50thing
- 2:50that
- 2:50I'm
- 2:50reminded
- 2:51of
- 2:51is
- 2:51the
- 2:51great
- 2:51MC
- 2:52Hammer
- 2:52song
- 2:52and
- 2:53of
- 2:53can't
- 2:53touch
- 2:54this
- 2:54because,
- 2:55you
- 2:55know,
- 2:55Chris
- 2:55mentioned
- 2:56it
- 2:56a
- 2:56little
- 2:56bit,
- 2:56but
- 2:57like,
- 2:57the,
- 2:58the
- 2:58Wall,
- 2:59the
- 2:59Walgreens
- 2:59and
- 2:59CV's
- 3:00is
- 3:00the
- 3:00world.
- 3:00They
- 3:00can't
- 3:00really
- 3:01do
- 3:01this
- 3:01at
- 3:01the
- 3:01same
- 3:02scale,
- 3:02particularly
- 3:02because
- 3:03of
- 3:03the
- 3:03dynamics
- 3:03of
- 3:04the
- 3:04other
- 3:04items
- 3:04you
- 3:04can
- 3:05ship
- 3:05with
- 3:06your
- 3:06pharmacy
- 3:06orders
- 3:07that
- 3:07Walmart
- 3:08can.
- 3:08And
- 3:09then
- 3:09I
- 3:09look
- 3:09at
- 3:09their
- 3:10biggest
- 3:10competitors,
- 3:11target
- 3:12particularly
- 3:12target
- 3:12can't
- 3:13touch
- 3:13this
- 3:13at
- 3:13all
- 3:14because
- 3:14of
- 3:14the,
- 3:15their
- 3:15CV's
- 3:15relationship.
- 3:16They've
- 3:16subcontracted
- 3:17out
- 3:17their
- 3:17pharmacy
- 3:18business
- 3:18to
- 3:18CV's.
- 3:19So
- 3:19think
- 3:19about
- 3:19the
- 3:19coordination
- 3:20that's
- 3:20going
- 3:20to
- 3:20be
- 3:20involved
- 3:21in
- 3:21that.
- 3:21And
- 3:22CV's
- 3:22has
- 3:22a
- 3:22ton
- 3:22of
- 3:23other
- 3:23problems,
- 3:23namely,
- 3:23they
- 3:24just
- 3:24named
- 3:24a
- 3:24new
- 3:24CEO
- 3:25in
- 3:25the
- 3:25last
- 3:25week.
- 3:26So
- 3:26they're
- 3:26not
- 3:26going
- 3:26to
- 3:26be
- 3:27focused
- 3:27on
- 3:27trying
- 3:27to
- 3:27do
- 3:28that
- 3:28and
- 3:28figuring
- 3:28out
- 3:28how
- 3:28to
- 3:28make
- 3:28that
- 3:29happen
- 3:29at
- 3:29a
- 3:29target,
- 3:30particularly.
- 3:31And
- 3:31then
- 3:31Amazon
- 3:31just
- 3:32doesn't
- 3:32have
- 3:32the
- 3:32physical
- 3:32presence.
- 3:33So
- 3:33I
- 3:34don't
- 3:34know.
- 3:34I,
- 3:34the
- 3:34thing
- 3:35I
- 3:35love
- 3:35most
- 3:35about
- 3:35this
- 3:36is
- 3:36that
- 3:37it
- 3:37shows
- 3:38the
- 3:38beauty
- 3:38of
- 3:38how
- 3:38Walmart
- 3:39is
- 3:39also
- 3:39thinking
- 3:40about
- 3:40Walmart
- 3:40plus.
- 3:41It's
- 3:41taking
- 3:41the
- 3:41beauty
- 3:42of,
- 3:42of
- 3:43what
- 3:43Walmart
- 3:44does
- 3:44best,
- 3:44which
- 3:44is
- 3:44its
- 3:45physical
- 3:45stores
- 3:46by
- 3:46way
- 3:47of
- 3:47gas
- 3:47discounts,
- 3:48scan
- 3:48and
- 3:48go
- 3:48activations,
- 3:49and
- 3:49now
- 3:50pharmacy
- 3:51and
- 3:51creating
- 3:51differentiation
- 3:52through
- 3:53digital
- 3:54by
- 3:54way
- 3:54of
- 3:54that
- 3:55subscription,
- 3:55which
- 3:55is
- 3:56just
- 3:56going
- 3:56to
- 3:56be
- 3:56so
- 3:57powerful.
- 3:57And
- 3:57to
- 3:57Chris's
- 3:58point,
- 3:58with
- 3:58under
- 3:58penetration,
- 3:59a
- 3:59massive
- 4:00gross
- 4:00opportunity
- 4:00here
- 4:01potentially,
- 4:01too.
- 4:02Zachary?
- 4:02Yeah,
- 4:02Chris,
- 4:02I
- 4:03think
- 4:03it's
- 4:03really
- 4:03important
- 4:03what
- 4:04you
- 4:04highlight,
- 4:04too,
- 4:04about
- 4:04the
- 4:05Walmart
- 4:05plus
- 4:05membership
- 4:06to
- 4:07Holden
- 4:07Bale.
- 4:08He
- 4:08was
- 4:08sharing
- 4:09with
- 4:09me
- 4:09some
- 4:09research
- 4:09at
- 4:10shop
- 4:10talk
- 4:10last
- 4:10week
- 4:10where
- 4:11he
- 4:11said
- 4:11that,
- 4:12you
- 4:12know,
- 4:12of
- 4:12the,
- 4:12of
- 4:13these
- 4:13retailers
- 4:13that
- 4:14they
- 4:14studied,
- 4:15the
- 4:15most
- 4:15surprising
- 4:15thing
- 4:16that
- 4:16he
- 4:16found
- 4:16was
- 4:16that
- 4:17so
- 4:17many
- 4:17of
- 4:17the
- 4:18retailers
- 4:18are
- 4:18just
- 4:18looking
- 4:19at
- 4:19what
- 4:19their
- 4:19competitors
- 4:20are
- 4:20doing
- 4:20and
- 4:20trying
- 4:21to
- 4:21do
- 4:21that
- 4:21versus
- 4:22what
- 4:22their
- 4:22customers
- 4:23are
- 4:23telling
- 4:23them
- 4:23that
- 4:23they
- 4:24want.
- 4:24And
- 4:24I
- 4:24think
- 4:24this
- 4:24is
- 4:25a
- 4:25perfect
- 4:25example
- 4:26of
- 4:27Walmart
- 4:27doing
- 4:28the
- 4:28opposite
- 4:29here.
- 4:29Walmart
- 4:29listened
- 4:30to
- 4:30what
- 4:30their
- 4:30customers
- 4:31said.
- 4:31They
- 4:31said
- 4:32the
- 4:32number
- 4:32one
- 4:32thing
- 4:32they
- 4:32wanted
- 4:33with
- 4:33their
- 4:33Walmart
- 4:33plus
- 4:34membership
- 4:34was
- 4:34the
- 4:34ability
- 4:35to
- 4:35combine
- 4:35grocery
- 4:36delivery
- 4:36and
- 4:37prescription
- 4:37delivery.
- 4:38And
- 4:38Walmart
- 4:39delivered.
- 4:39It's
- 4:39the
- 4:40single
- 4:40most
- 4:40asked
- 4:40for
- 4:41service.
- 4:41And
- 4:42them
- 4:42listening
- 4:43to
- 4:43their
- 4:43customers
- 4:43instead
- 4:44of
- 4:44just
- 4:44saying,
- 4:45like,
- 4:45what's
- 4:45Amazon
- 4:46doing?
- 4:46What's
- 4:46target
- 4:47doing?
- 4:47What's,
- 4:47you
- 4:48know,
- 4:48what
- 4:48are
- 4:49CV's
- 4:49and
- 4:49Walgreens
- 4:49doing?
- 4:50They
- 4:50are
- 4:51uniquely
- 4:51positioned
- 4:52to
- 4:52give
- 4:52the
- 4:53customers
- 4:53what
- 4:53they
- 4:53want.
- 4:54I
- 4:54think
- 4:54it's
- 4:54so
- 4:54brilliant
- 4:55here.
- 4:56Lakshman,
- 4:57I'd
- 4:57love
- 4:57for
- 4:58you
- 4:58to
- 4:58close
- 4:59us
- 4:59out.
- 4:59What
- 5:00do
- 5:00you
- 5:00think
- 5:00of
- 5:00this
- 5:00move?
- 5:01How
- 5:01big
- 5:01is
- 5:02Walmart's
- 5:02same
- 5:02day
- 5:03prescription
- 5:04delivery?
- 5:04Yeah,
- 5:06we
- 5:06know
- 5:06the
- 5:06demographic
- 5:07curve
- 5:07that's
- 5:08coming
- 5:08up,
- 5:08right?
- 5:08We
- 5:09know
- 5:09that
- 5:09the
- 5:09baby
- 5:09boomers
- 5:10and
- 5:11the
- 5:11next
- 5:11wave
- 5:12are
- 5:12coming
- 5:12up
- 5:12to
- 5:12age
- 5:13now.
- 5:13It's
- 5:14a
- 5:14great.
- 5:14They
- 5:14want
- 5:14convenience,
- 5:15they
- 5:15want
- 5:16speed,
- 5:16they
- 5:16want
- 5:17security,
- 5:17they
- 5:18want
- 5:18reliability.
- 5:19Who
- 5:19best
- 5:20to
- 5:20deliver
- 5:21that
- 5:21than
- 5:22Walmart?
- 5:23100%.
- 5:24That's
- 5:24great.
- 5:25That's
- 5:25a
- 5:25great
- 5:25point
- 5:25too,
- 5:26because
- 5:26the
- 5:26demographics
- 5:27of
- 5:27who
- 5:27shops
- 5:28where
- 5:28at
- 5:28what
- 5:28pharmacies
- 5:29is
- 5:29also
- 5:29going
- 5:29to
- 5:30shift
- 5:30because
- 5:30as
- 5:30you
- 5:30get
- 5:31older
- 5:31is
- 5:31when
- 5:31you
- 5:31start
- 5:31needing
- 5:32medication.
- 5:32So
- 5:32that
- 5:3350%
- 5:34roughly,
- 5:34I
- 5:34think
- 5:34you
- 5:34said,
- 5:35Chris,
- 5:35that
- 5:35shop
- 5:35at
- 5:35Walgreens
- 5:36and
- 5:36CV's,
- 5:37that's
- 5:37going
- 5:37to
- 5:38change
- 5:38naturally
- 5:38too.
- 5:39So
- 5:39really
- 5:40interesting
- 5:40point,
- 5:40Lakshman.
- 5:41All
- 5:41right.
- 5:41And
- 5:42we
- 5:42just
- 5:42interviewed
- 5:43Vanessa
- 5:43Yates,
- 5:44the
- 5:44SVP
- 5:44of
- 5:44Walmart
- 5:45plus.
- 5:45She's
- 5:45got
- 5:45the
- 5:46best
- 5:46poker
- 5:46face
- 5:46in
- 5:46the
- 5:47world.
- 5:47We
- 5:47interviewed
- 5:47her
- 5:48ten
- 5:48days
- 5:49ago.
- 5:49We
- 5:49asked
- 5:49her,
- 5:49like,
- 5:49what's
- 5:50coming
- 5:50with
- 5:50Walmart
- 5:51plus?
- 5:51She
- 5:51didn't
- 5:51give
- 5:52us
- 5:52any
- 5:52indication
- 5:53that
- 5:53this
- 5:53bombshell
- 5:54was
- 5:54on
- 5:54the
- 5:54doorstep.
- 5:55I
- 5:55can
- 5:55only
- 5:55imagine
- 5:56what's
- 5:56in
- 5:56store
- 5:57still.
- 5:57Like,
- 5:58that's
- 5:58not
- 5:58the
- 5:58end
- 5:58of
- 5:58this.
- 5:59They
- 5:59just,
- 5:59they're
- 5:59moving
- 6:00at
- 6:00lightning
- 6:00speed
- 6:00right
- 6:01now.
- 6:01It's
- 6:01remarkable.