Latest / The DEX Show: A Show for IT Change Makers / 🎁❄️🎄 GEOFF WRIGHT RETURNS: 2025 EOY SPECIAL EPISODE!

Transcript

🎁❄️🎄 GEOFF WRIGHT RETURNS: 2025 EOY SPECIAL EPISODE! · The DEX Show: A Show for IT Change Makers

0:01
Speaker 1: Welcome it, change Makers to the Deck Show with Tim
0:05
Speaker 1: Flower and Tom McGraw.
0:07
Speaker 2: Let's get into it.
0:09
Speaker 3: Hello, change makers, it's fat time of year again. It's
0:14
Speaker 3: fat time of year again. It's the end of the year.
0:16
Speaker 3: And you know, we all have our traditions. We all
0:18
Speaker 3: have our traditions and our families and our friendship groups
0:21
Speaker 3: and our offices. And if you're a regular listener to
0:24
Speaker 3: the Deck Show, you know that nothing flags, but it's
0:28
Speaker 3: the festive season. Then a special appearance from our favorite guest,
0:33
Speaker 3: our most returned guest, is that EVERTB. I can use
0:36
Speaker 3: none other than the wonderful Jeffrey right from wander Lai's
0:40
Speaker 3: here to help us reflect upon the year that was
0:42
Speaker 3: twenty twenty five. Jeff, how are you magical?
0:46
Speaker 2: Living the dream, dreaming the live?
0:48
Speaker 4: Magical?
0:49
Speaker 1: Are you?
0:50
Speaker 3: I should have also I should also reveal that, you know,
0:53
Speaker 3: look for the other fifty something episodes we release as
0:57
Speaker 3: a podcast across the year. You know, lot of effort
1:01
Speaker 3: and preparation goes into it. But Jeff, when it comes
1:04
Speaker 3: to getting you on zero zero other, we reached out team,
1:08
Speaker 3: we book you in and then we just we just
1:11
Speaker 3: fly by the seat of our pants. So to that end,
1:15
Speaker 3: you know, give us something to get started on. Jeff,
1:17
Speaker 3: how how was twenty twenty five for you? More generally it.
1:20
Speaker 2: Was a roller coaster. But mostly it's it's it's the it,
1:24
Speaker 2: the it stuff is just you guys. I see you guys,
1:28
Speaker 2: we guys, we us us IT folks, the same people
1:31
Speaker 2: around this time of year that you know, all of
1:33
Speaker 2: our friends and family bring us all of their technology
1:37
Speaker 2: from the past decade and ask us why it doesn't work? Right,
1:40
Speaker 2: That is the time of year. You know, the is
1:43
Speaker 2: my iPad from twenty ten not work anymore? Jeff, you're
1:45
Speaker 2: in it. You can fix that. Or hey, Jeff, my
1:49
Speaker 2: toaster's giving me this weird error, or the CA cup
1:51
Speaker 2: maker's got this weird error on it. You're in it.
1:53
Speaker 2: You know how to fix that, right, Like that is
1:55
Speaker 2: the curse and the blessing that we all as IT
1:58
Speaker 2: professionals have to deal with. Right, But you guys know
2:02
Speaker 2: about Google, You guys know about open Ai, chat, write
2:06
Speaker 2: co pilot. That was this year was the year that
2:11
Speaker 2: things are like breaking my reality when it comes to
2:15
Speaker 2: what comes next, right, and it's not happening, Like you say,
2:20
Speaker 2: what how is your year? It's like years aren't years anymore.
2:24
Speaker 2: It's like months and weeks. How is your month? What
2:28
Speaker 2: happened this month? What happened this week? Right? I mean
2:31
Speaker 2: just just last week, Google announced that Gemini, which we're
2:37
Speaker 2: all familiar with, Gemini workspace and all the Gemini cool stuff,
2:41
Speaker 2: is going to be able to use agents to track
2:45
Speaker 2: travel and pricing and all of these things during the
2:49
Speaker 2: holiday season. What happened. Priceline stock tanked, Expedia like all
2:55
Speaker 2: of these travel companies had a reaction to this, and
2:59
Speaker 2: I was like, wow, I'm like, let me, like, you know,
3:00
Speaker 2: anytime there's a big news announcement like that, I try
3:04
Speaker 2: to like peel it back a little bit and lo
3:06
Speaker 2: and behold. This holiday season, for those of us that
3:10
Speaker 2: understand this technology and know how to use it, it's
3:12
Speaker 2: going to be freaking insane and worrisome at the same time.
3:17
Speaker 2: If you guys don't use Chrome, the Chrome browser or
3:19
Speaker 2: like Gemini, you can now log in and if your
3:23
Speaker 2: you know, significant other or someone in your family wants
3:26
Speaker 2: to have sneakers or shoes or TVs or whatever you're
3:28
Speaker 2: trying to get them, you can now use Gemini to
3:31
Speaker 2: track the lowest price, the trending price like the stock market.
3:35
Speaker 2: So now you can say, hey, I want to have
3:38
Speaker 2: these seventeen items, add them to your cart, use Gemini
3:42
Speaker 2: or like what used to be frugal back in the day,
3:44
Speaker 2: can now show you exactly when the right time is
3:48
Speaker 2: to buy. So let's say it's Black Friday or maybe not,
3:51
Speaker 2: and you can use your credit card or your PayPal
3:54
Speaker 2: or your Apple pay or Venmo to trigger the purchase
3:58
Speaker 2: at the time that it believes it's the lowest price.
4:00
Speaker 2: Now I've already done it. It's already working phenomenally well.
4:05
Speaker 2: And now the argument is, I think in my head,
4:07
Speaker 2: companies are going to have a real difficult time with margins. Yeah,
4:12
Speaker 2: because if you're going to start using these technologies to
4:15
Speaker 2: track the absolute best price, companies are going to start
4:19
Speaker 2: struggling to say what price should we charge?
4:22
Speaker 4: Well, not only that, but you're no longer competing on
4:24
Speaker 4: the intangibles, right the customer service, the company value, the
4:29
Speaker 4: return policy, whatever it might be. If you're only competing
4:32
Speaker 4: on price, it's a race to the bottom.
4:34
Speaker 2: And this is going to really push that. It's going
4:38
Speaker 2: to force that hand. I mean, I would love to
4:40
Speaker 2: see it a different way, but open Ai did a
4:44
Speaker 2: open AI and Walmart signed a deal a couple of
4:47
Speaker 2: weeks ago. If you guys don't know, just type in
4:49
Speaker 2: you know, Walmart Open Ai and they're going to try
4:52
Speaker 2: having like Rufus two point zero, which Rufus is the
4:55
Speaker 2: AWS Amazon shopping agent. Open A is now going to
5:00
Speaker 2: have you in Walmart to be able to pay for
5:02
Speaker 2: or check for or do whatever you want. I don't
5:06
Speaker 2: see it being I don't know who knows. I haven't
5:09
Speaker 2: used it yet. I haven't seen it yet. They've only
5:11
Speaker 2: done betas in some places. So I'm going to be
5:15
Speaker 2: you know, I'm going to be waiting to see whether
5:17
Speaker 2: it's successful and it gets traction or if it's another Rufus,
5:21
Speaker 2: because most people I know compare it to Rufus, and
5:25
Speaker 2: I have colleagues and friends that are at Amazon. Rufus
5:30
Speaker 2: is kind of you know, like raise your hand if
5:32
Speaker 2: you've used Rufus, you know, not many people log into
5:36
Speaker 2: Amazon and ask Rufus to start shopping for them. Right,
5:40
Speaker 2: you already know what you want if you're if you're
5:42
Speaker 2: shopping on Amazon, there's it. They've already kind of done
5:45
Speaker 2: the job for you.
5:46
Speaker 4: Do you think that at every big AI headline, every
5:49
Speaker 4: big breakthrough that comes out, and like you said, it's
5:51
Speaker 4: it's accelerating monthly, weekly, daily. They're all initially seen as
5:56
Speaker 4: the death of something, right, the death of and we're
5:59
Speaker 4: a big fans of the death of the help desk. Right,
6:02
Speaker 4: AI is going to get us to a place where
6:04
Speaker 4: we don't need the help desk. I've heard and we
6:05
Speaker 4: can talk maybe a little bit about the death of
6:08
Speaker 4: the laptop class, that digital workers are going to replace
6:11
Speaker 4: human workers on all of our laptops. It's always the
6:14
Speaker 4: extreme view. Is this the death of Amazon, the whole
6:19
Speaker 4: Google Gemini shopping thing or is it? Is it not
6:22
Speaker 4: as not as extreme?
6:23
Speaker 2: I think it's going to help you shop at Amazon.
6:25
Speaker 2: I think if anything, Gemini is going to compliment these
6:27
Speaker 2: shopping sites because it's going to ingest the best press.
6:31
Speaker 2: I already tried, like on Gemini asking for like, hey
6:33
Speaker 2: what's the best this was about that. A lot of
6:34
Speaker 2: the times it does redirect links to Amazon, right, so
6:39
Speaker 2: it could actually increase traffic. I mean I would I'd
6:41
Speaker 2: love to know what the data is on that, but
6:43
Speaker 2: I'm sure it's going to increase traffic. My like, that's
6:47
Speaker 2: like only one that's only one piece of it. You
6:50
Speaker 2: know Google. The next part of that story within Google
6:54
Speaker 2: is the brow is the Chrome browser, right, and companies
6:57
Speaker 2: like Island dot Io company like again Perplexity tried to
7:02
Speaker 2: buy out Chrome, Jira, the Lassian company, bought out the
7:06
Speaker 2: browser company, all of these. You know of course, Copilot,
7:09
Speaker 2: you know, Microsoft has Edge. I do see and I'm
7:13
Speaker 2: already kind of working on do see disruption with the
7:18
Speaker 2: ways of working with just the browser. And what's crazy
7:22
Speaker 2: to me is Google did this years ago, right, like
7:25
Speaker 2: years ago, a chromebook, right, you could get a Chromebook,
7:28
Speaker 2: the most maxed out chromebook, and with hardware getting more expensive,
7:31
Speaker 2: you can get the most maxed out hardware in a
7:34
Speaker 2: Chromebook for like three hundred bucks maxed out right, a
7:37
Speaker 2: Lodovo Adele, pick your flavor and everything works in the browser.
7:41
Speaker 2: It's hi, I have Chrome, I have Google Docs, I
7:44
Speaker 2: have whatever it is workspace there it is g Suite.
7:47
Speaker 2: Now there's this idea of like, hey, if we have agents, right,
7:51
Speaker 2: which they do in Gemini now and now Copilot's trying
7:54
Speaker 2: it and some other companies are trying it. Those agents.
7:57
Speaker 2: If you guys like take a look at this. It
7:59
Speaker 2: is one of the coolest It just makes sense. Of
8:03
Speaker 2: you are the guy that comes to work or girl
8:05
Speaker 2: or person that comes to work, and you have service. Now,
8:09
Speaker 2: you have Jira, you have Outlook, dot Com, you have Gmail,
8:14
Speaker 2: you have a Gemini, so you have five tabs. Now
8:16
Speaker 2: again you can max out your tabs. You have five
8:18
Speaker 2: tabs open. The Gemini agent can now work across those
8:22
Speaker 2: tabs with your access. So your elevated rights across those
8:28
Speaker 2: tabs in each one of those platforms, now can be
8:31
Speaker 2: your mini worker to say something like, hey, pull the
8:35
Speaker 2: table from service now and tell me what's the highest
8:38
Speaker 2: CI impact. Blah blah blah. Create tabs in Jira reflecting
8:43
Speaker 2: the backlog, to do DevOps to fix those issues, and
8:47
Speaker 2: draft an email to my leadership telling them these are
8:49
Speaker 2: the action items. This is the problem statement, this is
8:52
Speaker 2: the preferred way forward, here's the desired outcome. And then
8:56
Speaker 2: I go from.
8:56
Speaker 4: You're the orchestrator of work. You're not doing the work anymore.
8:59
Speaker 4: You're the orchestration or the intelligence behind what work has
9:02
Speaker 4: to happen, and you're instructing it on what to go
9:04
Speaker 4: do and it goes and does it.
9:06
Speaker 2: Which for guys, I said, guys like me, there are
9:09
Speaker 2: a lot of people that the creativity in their brains
9:12
Speaker 2: is so explosive. Sometimes I don't even know where to
9:15
Speaker 2: go when I when I can actually ask Gemini how
9:19
Speaker 2: to create a website, which, by the way, it does
9:21
Speaker 2: it for you now, Like if you guys haven't tried
9:24
Speaker 2: like the new like Gemini three, you can say create
9:28
Speaker 2: me an iOS game like and it does it right there, right,
9:34
Speaker 2: create a website, create an app like, create this, create
9:36
Speaker 2: create a business model, create a business plan. Right, it
9:40
Speaker 2: does it for you. So for those of us that
9:43
Speaker 2: are hyper you know, hyper creative, but have a hard
9:48
Speaker 2: time sometimes with the you know the io that oh
9:52
Speaker 2: is going to be supercharged turbocharged.
9:55
Speaker 4: Where I get a lot of benefit, Jeff is I
9:59
Speaker 4: have that create of spark as well, and I've got
10:01
Speaker 4: this great idea, but I can't completely articulate it or
10:03
Speaker 4: I feel like I'm missing something. I need that collaborative
10:06
Speaker 4: partner to say what am I missing? It gives it
10:10
Speaker 4: to you. It's amazing that the way that it can
10:15
Speaker 4: uh play off of your creative ideas and and feed
10:19
Speaker 4: you more to to then allow you to take it
10:22
Speaker 4: to the next level. I think it's just it's amazing.
10:26
Speaker 2: It's it's again it's the it's the Matrix or mad Max,
10:29
Speaker 2: whichever way we come out. But it's going to be
10:31
Speaker 2: where we have. There's going to be a shift in
10:34
Speaker 2: an op X period, right the SaaS model is now
10:36
Speaker 2: going to be, you know, the my dream state. My
10:41
Speaker 2: dream state is let's get rid of Windows, Like I
10:44
Speaker 2: want to tell Microsoft, like, from the bottom of my heart,
10:46
Speaker 2: let's get like enough with the wind. We've been patching
10:49
Speaker 2: and chasing cvs on Windows forever. And then you talk
10:54
Speaker 2: to these people that do these the browser based agent
10:58
Speaker 2: based island, like that's all you like. Oh I don't
11:01
Speaker 2: like I like to install printer drivers on my PC.
11:04
Speaker 2: Come on, we fit, that's not a problem anymore. Like
11:07
Speaker 2: people are always like, oh, well, I like to have
11:09
Speaker 2: like physical Like again, I want to have Adobe Acrobat
11:12
Speaker 2: installed on my PC. Go to acrobat dot com. All
11:16
Speaker 2: the new features are there already, by the way, Like, oh,
11:18
Speaker 2: you want agents, you want AI assist, you want it's
11:20
Speaker 2: in the browser. Yeah, but I like to have the
11:22
Speaker 2: browser like on my computer. You know, smack. I like
11:25
Speaker 2: to smack the stuff I like to, you know, I
11:27
Speaker 2: like to I like to run updates ninety five thousand
11:30
Speaker 2: times a day and then and then again as soon
11:33
Speaker 2: as I update a package, as soon as I update anything,
11:36
Speaker 2: it's it's vulnerable again, or it's broken, or it doesn't
11:39
Speaker 2: work across the business. You know what works across the
11:41
Speaker 2: business the Internet a browser BW DOW like my stuff
11:45
Speaker 2: dot com, mywork dot.
11:46
Speaker 4: Com, until it goes down, until it's collapsing under its
11:50
Speaker 4: own weight. That's the other big headline recently is the
11:53
Speaker 4: end of the world is coming because the Internet is
11:54
Speaker 4: going to collapse.
11:56
Speaker 3: Yeah.
11:56
Speaker 2: Well Amazon had that big thing and that was more about,
11:58
Speaker 2: you know, we all hyper automate. We all see these
12:02
Speaker 2: opportunities to automate orchestrate AI this, AI that, But dude,
12:08
Speaker 2: you need you need some biological things.
12:10
Speaker 4: Until it takes a break, right they say, AI is
12:12
Speaker 4: twenty four to seven until it decides to take a
12:14
Speaker 4: cigarette break, and it's one day it's not there.
12:17
Speaker 2: Yeah, I mean I that's why I think we all
12:21
Speaker 2: need to have local internet. Just spin up your own
12:23
Speaker 2: cloud at the come on Internet they got so yeah, yeah,
12:28
Speaker 2: that's right. We need to decentralize the Internet, guys. Blockchain, blockchain,
12:32
Speaker 2: your microwave, blockchain, your you know, your home.
12:35
Speaker 4: You got this, Yeah, it turn the lights on and
12:37
Speaker 4: off in my smart house if the if the internet's down,
12:40
Speaker 4: I know, I.
12:41
Speaker 2: Mean I I love analog things. It is one of
12:45
Speaker 2: the most empowering things to be able to shift my car.
12:49
Speaker 2: See dials like you put an album on.
12:51
Speaker 4: Put an album on.
12:53
Speaker 2: Dude, see vinyl spin like if you if those of
12:56
Speaker 2: you kids watching here listening to this show, know what
13:00
Speaker 2: a record is. Although vinyl and CDs I saw. I
13:03
Speaker 2: was in the mall there was a vinyl and CD
13:05
Speaker 2: store like Vintage, and I was like of records like
13:11
Speaker 2: seventeen thousand dollars in the CD is You know.
13:14
Speaker 3: Jeff, how when you look at your user base at
13:16
Speaker 3: wonder these how's it adapting and how its demands evolving
13:20
Speaker 3: as AI starts to permeate its work patterns, and how
13:24
Speaker 3: much perspective and visibility? Do you have a mischief?
13:27
Speaker 2: A lot of the AI platform, a lot of the
13:29
Speaker 2: Jenai stuff sits in my camp. So what I would
13:32
Speaker 2: say is, there's it's I don't believe any business other
13:36
Speaker 2: than other than maybe banks, financial, there's insurance companies, there
13:40
Speaker 2: are some company there are some businesses that are fundamentally
13:45
Speaker 2: set set up and you know the controls and the
13:48
Speaker 2: GRC stuff is pretty much bulletproof, err because it has.
13:52
Speaker 3: To be right.
13:53
Speaker 2: Bank of America can't say, hey, we're going to try
13:57
Speaker 2: out this new AI product without beating it like every
14:00
Speaker 2: way possible to ensure that. And even then, right, it's
14:04
Speaker 2: got to have some really tight gates on it. With
14:08
Speaker 2: US larger, a lot of companies, even IT companies and
14:11
Speaker 2: technology companies that I'm cool with some colleagues in those spaces.
14:15
Speaker 2: It's it's it's always comes down to security and privacy. Right,
14:19
Speaker 2: We're all, we're global, all of us, most of us GDPR,
14:23
Speaker 2: German Works Councils, councils around the world, many of them
14:27
Speaker 2: are very very careful around AI. You know, we all
14:33
Speaker 2: understand it, it can help you. We all understand that it
14:36
Speaker 2: has it's it's its place, but you know, it really
14:41
Speaker 2: is the who wants it and can get it. And
14:44
Speaker 2: then those of us that are in this place where yeah,
14:47
Speaker 2: it could, it could revolutionize the way you work in
14:49
Speaker 2: your job. I get that all the time.
14:51
Speaker 4: I can't think of a technology where past technology that
14:55
Speaker 4: we've brought into the enterprise where we weren't trying to
14:58
Speaker 4: solve a specific problem. AI is in search of a
15:02
Speaker 4: problem to solve. Still, you can go experiment with AI.
15:06
Speaker 4: You can explore it. You the shadow AI is everywhere, right,
15:10
Speaker 4: You've got there's so much accessibility, but it's very difficult
15:15
Speaker 4: to pin down what problem we're trying to solve.
15:19
Speaker 2: Yeah, because it's mimicking the human mind. Right, we're digital
15:23
Speaker 2: twins with like some extra seasoning on top. It's it's
15:28
Speaker 2: how do you you the human have to have the
15:32
Speaker 2: problem statement well defined before you unleash it. If you don't,
15:37
Speaker 2: it's it's just like you know, it's just like your
15:40
Speaker 2: attic or your basement, it's just crowded with stuff and
15:45
Speaker 2: you don't know where to begin. You don't know where
15:47
Speaker 2: to start. You don't even you know, you don't even
15:49
Speaker 2: know how the things can can plug in together? Right
15:52
Speaker 2: you can. What's interesting is you can ask it like, hey,
15:55
Speaker 2: what are some of the top what's the top five
15:58
Speaker 2: top ten problems you're platform can solve? More often than not,
16:03
Speaker 2: it's automation or orchestration. It's kind of it's it's machine learning.
16:08
Speaker 2: And then you can again, the gen AI piece of
16:10
Speaker 2: it is let it, let it think for you.
16:13
Speaker 4: So Jeff, let me ask you this with the with
16:16
Speaker 4: AI's reputation now as a consumption, a consumption monster of energy,
16:22
Speaker 4: of water, for cooling, of real estate, for data centers,
16:25
Speaker 4: of tens of billions of dollars in investment without the
16:30
Speaker 4: return revenue back on that investment. It does it fix itself?
16:35
Speaker 4: Or or does it? Is this a true technology bubble
16:39
Speaker 4: that's gonna retrace its steps.
16:41
Speaker 2: There's some froth for sure around all of the AI stuff.
16:47
Speaker 2: I believe does it fix itself? You know there's the
16:53
Speaker 2: Tokolac or Tokamac reactor. If you guys don't know about
16:57
Speaker 2: this hawk, some Harvard people got an MIT people got
16:59
Speaker 2: a whole of the fusion reactor technology. They were able
17:03
Speaker 2: to do net positive energy and over a certain amount
17:06
Speaker 2: of time it's going to be I believe that these
17:09
Speaker 2: models will figure out a lot of cool stuff, curing
17:12
Speaker 2: certain cancers, finding like you know, cellular degradation, things like.
17:17
Speaker 2: There's gonna be a tremendous amount of cool stuff. Google's
17:21
Speaker 2: Deep Mind released a whole mapping of They have a
17:24
Speaker 2: good case for eliminating pancreatic cancer. Right. These technologies are
17:31
Speaker 2: gonna have a tremendous amount of positive impact. I also
17:35
Speaker 2: believe though there's gonna be you know, just like humans,
17:38
Speaker 2: there's gonna be good humans and bad humans, good people,
17:41
Speaker 2: bad people, good use cases and bad use cases. Politically,
17:45
Speaker 2: if we you know, I do these thought exercises sometimes
17:48
Speaker 2: just as I'm daydreaming. If we had free energy tomorrow,
17:52
Speaker 2: if these models were able to come up with a
17:54
Speaker 2: fusion reactor sustainable to create free energy, that the only
17:58
Speaker 2: outcome would be oxygen right or water H two O
18:02
Speaker 2: would be the exhaust let's call it right the waste.
18:06
Speaker 2: It would be net positive. Would we unleash it on
18:11
Speaker 2: the world? Or would Mobile and Exon and I hate
18:14
Speaker 2: to do the whole like bad guy good but it's
18:16
Speaker 2: more about It's not about like good guys or bad guys.
18:18
Speaker 2: It's about exon. Mobile might say something like, we got
18:22
Speaker 2: we got to like adopt this technology because someone's gonna
18:24
Speaker 2: have to fix it, repair it. There's gonna be engineers,
18:26
Speaker 2: there's going to be a business model that's that that's
18:28
Speaker 2: around these these reactors and stuff. But now, if you
18:31
Speaker 2: have one hundred thousand employees around the world that are
18:33
Speaker 2: pumping oil, they're drilling, they're doing it, how do you retool?
18:37
Speaker 2: How do you upskill your entire workforce to say, you
18:41
Speaker 2: used to used to drill oil. Yeah, now you're going
18:42
Speaker 2: to repair nuclear reactors.
18:44
Speaker 4: Well, our businesses around the world are dealing with that now, right,
18:46
Speaker 4: That's the AI problem, AI adoption and AI usage, governance, security,
18:51
Speaker 4: using it for good versus bad bad actors. Good, that's
18:55
Speaker 4: what we're dealing with now, tom.
18:56
Speaker 3: So, Yeah, absolutely, and talk to us, Jeff, about what
18:59
Speaker 3: that's been like on the front line of that process
19:02
Speaker 3: in your digital workplace. Because I always think of you
19:04
Speaker 3: as as as an amazing tech evangelist. But I wonder
19:09
Speaker 3: if I wonder if, like this year, the evangelist role
19:14
Speaker 3: has kind of felt outmoded. You know, we've gone from
19:16
Speaker 3: having to encourage technology usage to having a completely different
19:20
Speaker 3: relationship to it, to what monitoring it to getting out
19:23
Speaker 3: of its way, to trying to figure out what it's
19:26
Speaker 3: role is in this specific explosion.
19:28
Speaker 4: Death of the evangelist.
19:32
Speaker 2: Yeah, Now, I'm a creative storyteller. I see a lot
19:36
Speaker 2: of roles opening up with in this creative storyteller. It's
19:40
Speaker 2: not evangelist. It's interesting the way they have it. It's
19:43
Speaker 2: but the it's the idea of open AI Gemini copilot. Right,
19:47
Speaker 2: at some point in time, all of these llms are
19:49
Speaker 2: going to ingest every data point possible. Right, So, now imagine.
19:53
Speaker 4: Wondering except the ones that are in textbooks and libraries
19:55
Speaker 4: that aren't digitized. There's so much knowledge and data out
19:57
Speaker 4: there that they don't have access to. I can't read
19:59
Speaker 4: a book.
20:00
Speaker 2: Who reads?
20:01
Speaker 4: Come on, nobody reads anymore?
20:03
Speaker 2: Who reads any words?
20:04
Speaker 4: What are you talking?
20:05
Speaker 2: What do you like? This is when you like took
20:06
Speaker 2: your t Rex to work? You know, is this like
20:08
Speaker 2: in the late nineteen hundreds? Are you talking about it?
20:10
Speaker 3: So it's just scanning romantic novels into it?
20:14
Speaker 2: Yeah, I mean my role has has become or or
20:21
Speaker 2: so I see it as I am plugged into every
20:26
Speaker 2: possible data point I can find in these spaces, right,
20:31
Speaker 2: So learning about the whole agentic. If I hear agentic,
20:35
Speaker 2: I know, it's a bud, it's it's buzzy, it's agentic.
20:38
Speaker 2: Everything's AGENTIC. I get. You know, we're gonna have AGI
20:41
Speaker 2: in the next three to five years. Okay, Okay. What
20:45
Speaker 2: I have found in the past, you know, twenty years
20:48
Speaker 2: of twenty five years of it is What you think
20:51
Speaker 2: technology is going to do is very actually will not
20:55
Speaker 2: be it? Right every time, I'm like you know what.
20:58
Speaker 2: This is it death of the death of the service desk.
21:00
Speaker 2: A one is gonna go away. This is the one
21:03
Speaker 2: right ten years ago. This is it. It's gonna you know,
21:06
Speaker 2: next thing's gonna automate all these things. We're gonna have
21:08
Speaker 2: all this go Yeah. No, it changed it, but it
21:12
Speaker 2: didn't happen the way I thought it was. Right. We
21:14
Speaker 2: try to like focus on these things where it's like,
21:16
Speaker 2: you know, you know, we're gonna have robots and cyborgs
21:19
Speaker 2: and Tesla bots and all this other stuff that's gonna happen. Okay,
21:23
Speaker 2: will it be what you think? It is? Unlikely? Do
21:26
Speaker 2: I feel it's my duty though, to ingest all of
21:29
Speaker 2: these all of these news articles and all of these
21:32
Speaker 2: vibes on Reddit and all these people that are kind
21:34
Speaker 2: of talking about these different probable technologies that are going
21:38
Speaker 2: to change things. Yes, And then I have my own
21:41
Speaker 2: community that I talked to at my company to say,
21:43
Speaker 2: did you know you know? And I hate to be
21:46
Speaker 2: like not only really hold up a sign, but it's like,
21:49
Speaker 2: did you know that browsers are going to start changing
21:52
Speaker 2: the way that we don't realize? Right, it's gonna start
21:55
Speaker 2: changing the way you work, Like it's going to be
21:57
Speaker 2: browser based. Do you understand that you're not going to
21:59
Speaker 2: be able to do these things? Or this digital twins
22:02
Speaker 2: and the oculus Wearables I'd like to say three to
22:06
Speaker 2: five years. Wearables are going to be one of those
22:09
Speaker 2: things that it's gonna catch on the iPhone at some
22:12
Speaker 2: point in time, whether it's your because of your carpal
22:14
Speaker 2: tunnel or the IO is so slow, right, That's what
22:17
Speaker 2: really keeps people down to it throttles them. Is that
22:21
Speaker 2: IO of like, all right, I'm looking on my phone,
22:23
Speaker 2: I'm looking this up. Whereas the idea of like a neuralink,
22:26
Speaker 2: you know, ten years, twenty twenty years from now, if
22:29
Speaker 2: we all have this CPU strapped to our foreheads that
22:32
Speaker 2: allows the Internet and us to communicate lightning fast. Right now,
22:39
Speaker 2: we have so many things unravel when you start thinking
22:42
Speaker 2: about that concept of if everyone has a wearable glasses
22:47
Speaker 2: vision surveillance, you know IO in the head of what's
22:51
Speaker 2: going on, how you're gonna address it? Now you get
22:53
Speaker 2: to a point where and again my head is it
22:56
Speaker 2: could be shangri la. Could you imagine if everyone on
22:59
Speaker 2: play on at Earth had that technology strapped to their
23:02
Speaker 2: head and now you'd have immediate empathy for when you're like, oh,
23:08
Speaker 2: my sneakers are don't fit me well, but you could
23:10
Speaker 2: know that there's you know, kids around the world that
23:13
Speaker 2: don't have shoes right, or that you know what I'm saying.
23:15
Speaker 2: You have that inner, you have that planetary singular nation
23:19
Speaker 2: in your head of really, what what I see being
23:23
Speaker 2: the most important thing in my life? It's not even
23:26
Speaker 2: close to what we should be doing.
23:28
Speaker 3: So it's with no trainers have the neuralink implant all
23:32
Speaker 3: the same.
23:34
Speaker 2: They can't you can't sneakers, but they have these things.
23:40
Speaker 4: We're still working out the model Tom don't, which is.
23:49
Speaker 3: Which is probably going to bear out when you look
23:52
Speaker 3: at the last year, Jeff, where do you see your
23:55
Speaker 3: particular role of responsibility? Where do you see your success?
24:01
Speaker 3: And where do you where have you seen the shop frustrations?
24:04
Speaker 2: Humans people are your greatest asset and the most difficult
24:08
Speaker 2: ones to work to deal with. It's people that think
24:11
Speaker 2: these technologies are hard. Technologies aren't hard.
24:14
Speaker 4: Technology is the easy part. People are hard.
24:17
Speaker 2: Getting the people to adapt to ingest to understand it,
24:22
Speaker 2: and it's it's tough because we all talk about oh, well,
24:25
Speaker 2: you know, human capital, and it's it is. It's you're
24:29
Speaker 2: without humans, without the workforce, right, coming up with what
24:33
Speaker 2: they need to do. How it's not AI is not
24:36
Speaker 2: going to do that yet. I think even even when
24:38
Speaker 2: we get these cyborgs and robots and all this other stuff,
24:41
Speaker 2: there is one horizontal layer that impacts all of this stuff.
24:45
Speaker 2: And it's electricity. Okay, one one solar flare, one intergalactic
24:52
Speaker 2: power outage. And then you know the kid from Back
24:56
Speaker 2: to the Future that needs to put his self tying
24:58
Speaker 2: shoelaces on, doesn't know what to do.
25:00
Speaker 4: How do I what is it?
25:01
Speaker 2: It's not tying my shoes for me? Right, So my
25:04
Speaker 2: successes and my frustrations are all human based. How do
25:11
Speaker 2: I come up with the calculus the formula to get
25:16
Speaker 2: my people, my company, my employees, my partners, to understand
25:22
Speaker 2: what I understand through my eyes that and allow them
25:26
Speaker 2: to impact their day to day in a positive manner.
25:30
Speaker 2: Because sometimes what I say and what I do around
25:33
Speaker 2: this company, it's sometimes it's like agat it's negative. Right,
25:37
Speaker 2: It's like, oh, look at chef, He's trying to get
25:39
Speaker 2: us to use AI assist. You know, I know how
25:41
Speaker 2: to write click on something, I know how to do
25:43
Speaker 2: this it's because it's you. You have. Sometimes you have
25:49
Speaker 2: to tie the bow, you have to wrap it perfectly,
25:52
Speaker 2: and it's exhausting. It really, it really is sometimes to
25:55
Speaker 2: tell your people, like, you know, I understand you've been
26:00
Speaker 2: putting mayonnaise on the outside of the bread. You've been
26:02
Speaker 2: putting ketchup on your top of your bun. It's better
26:06
Speaker 2: inside the sandwich than on top of the sandwich. I
26:09
Speaker 2: promise you. Well, I've been doing that. You know, I've
26:11
Speaker 2: been putting mayonnaise on top of my burger for five
26:13
Speaker 2: thousand years. I understand you've been doing it, But I'm
26:17
Speaker 2: telling you, just try putting it inside the burger. Put
26:22
Speaker 2: it inside the sandwich, and then you know, at some
26:25
Speaker 2: point in time, ninety nine point nine percent of the
26:27
Speaker 2: time I've had people go, wow, Jeff had no idea
26:30
Speaker 2: you could put ketchup on the burger and not on
26:32
Speaker 2: the bun. It's amazing. My hands don't get sticky. It's fantastic.
26:37
Speaker 2: There is, by the way, always point oh one percent
26:41
Speaker 2: that will somehow tell me, like, I like ketchup on
26:44
Speaker 2: my fingers. I like man, I like greasy mayonnaise fingers.
26:47
Speaker 2: It's all part of the experience.
26:48
Speaker 3: Chef.
26:48
Speaker 2: That's my experience. I like to eat my hamburgers with
26:51
Speaker 2: greasy mayonnaise ketchup fingers, which I then say good for you.
26:57
Speaker 2: Don't tell anybody you like to do that, please.
27:00
Speaker 3: Are you starting to observe any kind of division between
27:04
Speaker 3: those in your user base who are tentative about AI,
27:09
Speaker 3: who are hanging back, who was scared of it at
27:11
Speaker 3: verse to it, who like their greasy fingers proverbially speaking,
27:15
Speaker 3: and the gung ho ones some division in their acceleration
27:18
Speaker 3: of their work some some? Is this creating kind of
27:21
Speaker 3: two classes of employee presently? And is this something that's
27:24
Speaker 3: on your radar in your role?
27:27
Speaker 1: It is?
27:28
Speaker 2: It is definitely because I'm such a global we are
27:31
Speaker 2: such a globular company, and I'm such a globular dude.
27:34
Speaker 3: It is.
27:36
Speaker 2: First of all, there's there's a curve, no doubt that's
27:39
Speaker 2: age related. Those of us over the age of fifty
27:43
Speaker 2: something that aren't in it don't even know what Gemini is.
27:46
Speaker 2: There's people that they're oh chat gipt I tried at
27:48
Speaker 2: once to ask how to make a recipe for something?
27:52
Speaker 4: Right?
27:52
Speaker 2: You know, they saw something, they read something, and then
27:55
Speaker 2: they tried those those I say, those people, but like
27:57
Speaker 2: there is there is definitely a large block you know,
28:00
Speaker 2: if you want to you know, splatter plot plotter, scat
28:03
Speaker 2: scatter plot something like. It's just it's just age and
28:08
Speaker 2: parts of the world. Now here's the two dynamics I see.
28:11
Speaker 2: One is parts of the world. Parts of the world
28:14
Speaker 2: that aren't actually allowed yet to use these technologies or
28:17
Speaker 2: the Great Firewall of China they're still using trying to
28:20
Speaker 2: use deep seek and they're not supposed to. Or there's
28:21
Speaker 2: like there's all these different little things that say, well,
28:24
Speaker 2: some people can, but they shouldn't be. Then there's people
28:27
Speaker 2: that shouldn't be and they are. Then there's the people
28:30
Speaker 2: that are in like mostly North America because of US
28:34
Speaker 2: South America too. It's it's an open gate. Knock yourself out.
28:40
Speaker 2: People under the age of forty. Yeah, people under the
28:44
Speaker 2: age of forty or are really good at it. I
28:48
Speaker 2: met a guy that works for a very very large
28:52
Speaker 2: analyst company that you guys are familiar with. Said to me,
28:56
Speaker 2: he's twenty six twenty seven years old, senior analyst at
28:59
Speaker 2: this company, and he was walking me through how he
29:02
Speaker 2: uses copilot because we were starting to get copile. I
29:04
Speaker 2: was like, hey, walk me through with you. How do
29:05
Speaker 2: you use it? It blew me away. He was like, Jeff,
29:09
Speaker 2: I have it map out all of my prospective clients.
29:12
Speaker 2: I have all of my qbrs done this way, all
29:16
Speaker 2: of my data points pull in, I have reminders, said,
29:19
Speaker 2: I was like, blown away. This guy's entire workflow using
29:24
Speaker 2: co pilot is what I know. Some account managers spend
29:29
Speaker 2: weeks and months on gathering and going old school gorilla
29:33
Speaker 2: marketing and stuff like that. And he was like, every morning,
29:36
Speaker 2: and I've seen this with people that have Gemini Ultra.
29:40
Speaker 2: Every morning, this guy gets a debriefing of you know,
29:44
Speaker 2: Jeff Wright did podcast. Oh, these three people on LinkedIn
29:47
Speaker 2: did this. Oh, here's the new Like, here's your work stuff,
29:50
Speaker 2: here's it gives you. Like this morning briefing that, by
29:53
Speaker 2: the way, blends work and personal life at dentist appointment
29:58
Speaker 2: at two, pick up stuff at Walmart three, you know,
30:01
Speaker 2: this afternoon presentation for these people, Tim and Tom m
30:04
Speaker 2: Catherine like we all had these people ping us on
30:07
Speaker 2: LinkedIn about these things. I was like, oh my goodness.
30:09
Speaker 2: And this guy was he's twenty six, twenty seven, and
30:13
Speaker 2: he said, Jeff, you don't do that. Jeff, you don't
30:16
Speaker 2: do that. He's like, Jeff, you don't do that. He's like,
30:19
Speaker 2: he's like, what are you old school? And I was like,
30:21
Speaker 2: I'm just I'm just overschooled. I don't know, like I
30:25
Speaker 2: don't even know where to kind of focus. Sometimes that's
30:29
Speaker 2: where the that's where I see people, people under the
30:32
Speaker 2: age of thirty five. I mean, here, I'll give you
30:33
Speaker 2: a great data point. We're seeing like people that start
30:37
Speaker 2: with the company that are under the age of thirty five,
30:41
Speaker 2: if you don't give them the proper technology stack, they
30:43
Speaker 2: leave in three to six months. They leave your company, right,
30:48
Speaker 2: And what I thought was going to be give me
30:50
Speaker 2: a MacBook and all the pretty stuff. People under the
30:54
Speaker 2: age of thirty are like, dude, where's my chromebook? Just
30:56
Speaker 2: give me a chromebook and my browser tabs and that.
30:59
Speaker 2: I was so shocked when I started hearing like okay
31:02
Speaker 2: as an exit interview, you know, was your technology stack
31:05
Speaker 2: part of the reason why you left? And the idea
31:08
Speaker 2: of like I just I want my chromebook, I said. Kids,
31:11
Speaker 2: people in grade school, chrome os, Google docs, g suite,
31:15
Speaker 2: high school Google docs, g suite, chromebook, colleges chromebooks. Some
31:20
Speaker 2: of the more ones. Of course, you get your MacBook
31:22
Speaker 2: as kind of byod Our whole whole education system has
31:26
Speaker 2: been raised on Google and g suite. Why are we shocked?
31:32
Speaker 2: Why are we shocked that now we're like, Oh, here's
31:35
Speaker 2: your here's your old farty Windows eleven laptop. Here's here's
31:40
Speaker 2: your durface pro like the surface knockoff from Dell. Here
31:43
Speaker 2: you go, and here's the flip oh. And by the way,
31:45
Speaker 2: it runs Windows And why, I mean, one of the
31:47
Speaker 2: things I hear all the time? What, Jeff, Why why
31:50
Speaker 2: do I get this pop up all the time to
31:52
Speaker 2: reboot my machine? And I gotta reboot this, and I
31:55
Speaker 2: gotta close out my stuff, and I gotta save my stuff.
31:57
Speaker 2: Why do we have to save stuff? If I was
31:59
Speaker 2: working in the browser, it just saves my chromebook, it
32:02
Speaker 2: would explode and I would log in from my tablet
32:05
Speaker 2: or I would just reboot and it would be right
32:07
Speaker 2: back to where I was working, right. And they're like, yet, like,
32:11
Speaker 2: why don't we have chromebooks here? And I'm like, I
32:13
Speaker 2: don't know. We have a few, we have a couple.
32:16
Speaker 2: We didn't know the demand was there. People in their
32:18
Speaker 2: twenties are like, give me Google and leave me alone.
32:23
Speaker 2: I want to get my work done, do my job
32:26
Speaker 2: as best as I can so I can stop being
32:29
Speaker 2: here and go do what I really love or go
32:31
Speaker 2: do something else. And no offense to people that love working.
32:35
Speaker 2: I think people people sometimes take they take what I
32:38
Speaker 2: say the wrong way around, you know, people getting to
32:41
Speaker 2: do whatever they want. Yes, we have people that are
32:43
Speaker 2: workaholics that are truly passionate about their jobs and they
32:47
Speaker 2: love being at work and they love being around the
32:48
Speaker 2: people that they work with. Totally get it. For the
32:51
Speaker 2: other ninety nine percent of the civilization that we have
32:53
Speaker 2: that don't want to actually do that, or they do
32:56
Speaker 2: it because they're kind of passionate, but they'd rather be
32:58
Speaker 2: playing video games, golfing, you know, racing cars, whatever it
33:03
Speaker 2: is that truly like invigorates you. Okay, those are the
33:08
Speaker 2: people that when you give them these windows laptops, especially
33:12
Speaker 2: in large companies like mine, they're just the crusty. I
33:19
Speaker 2: made a comment to one of our colleagues once about
33:21
Speaker 2: the oh, I think it was like the salad dressing rating,
33:25
Speaker 2: the sd R or SD because sometimes people will get
33:29
Speaker 2: laptops and they're supposed to be cleaned off and you're
33:32
Speaker 2: your new employee, and there's like half a you know,
33:34
Speaker 2: half a half an Italian sub like and some vinegar
33:37
Speaker 2: on the keyboard. Like, these are the experiences we don't
33:41
Speaker 2: want to give people. And if we're not, I say,
33:44
Speaker 2: we if we're not watching the road with the way
33:48
Speaker 2: these hardware stacks and technology stacks are coming Windows and
33:52
Speaker 2: these Windows PCs. You know, we saw it this week
33:56
Speaker 2: Google was going this way and Microsoft was starting to
33:59
Speaker 2: go this way. Does that have to do with the
34:01
Speaker 2: AI and their relationships with certain companies, maybe, But I
34:05
Speaker 2: think the vision is you know, I think the vision
34:07
Speaker 2: at Microsoft is, you know, Microsoft Edge forever, Microsoft Windows forever.
34:12
Speaker 2: At some point, these guys have got to get off
34:14
Speaker 2: this whole Windows platform. It's got the idea of having
34:19
Speaker 2: a local OS is about as antiquated as having a
34:22
Speaker 2: local you know, you know, what is it? What was
34:24
Speaker 2: the next thing? Version six or whatever you guys have,
34:27
Speaker 2: what was that?
34:27
Speaker 1: You know?
34:27
Speaker 2: On prep? It's gone? Yeah, six, it's gone. Is there
34:31
Speaker 2: anybody that uses the V six still?
34:34
Speaker 4: There's some very rare exceptions that need to be localized.
34:37
Speaker 4: Ye old school, yeah.
34:41
Speaker 2: T Rex people from the late nineteen hundred, Jeff, they
34:43
Speaker 2: really love.
34:44
Speaker 3: That V six May Yeah, that's a that's an amazing observation.
34:48
Speaker 3: And what about what about intersections between you know, we've
34:52
Speaker 3: traditionally in other years we've had had you on, we've
34:55
Speaker 3: spoken kind of quite expressly about experience, and we're starting
34:58
Speaker 3: to touch upon it more directly here. And the way
35:01
Speaker 3: experience is evolving, any intersections with what we traditionally think
35:05
Speaker 3: of as decks with AI, specifically EI, either question of
35:10
Speaker 3: visibility shadow AI or the way people are adopting or
35:15
Speaker 3: experiencing work through AI, it becomes your part of your
35:20
Speaker 3: kind of vision of the currency workplace.
35:24
Speaker 2: Yeah, experience to me, right, experience is at the center,
35:31
Speaker 2: and I know it's it's it's at the center of
35:33
Speaker 2: what we all love. If you want to have a place,
35:37
Speaker 2: or a role or a business that has a blissful
35:40
Speaker 2: experience for every employee at your company, right, that will
35:45
Speaker 2: undoubtedly correlate directly with the stock price, with the company's success,
35:53
Speaker 2: happy people, wonderful experiences across everything. You know, Yes, we
36:01
Speaker 2: are it focused, but like I break out of that.
36:06
Speaker 2: Right to me, it's how do we get people that
36:08
Speaker 2: have the most positive emotional reactions in a workplace that
36:13
Speaker 2: produces a positive outcome period, Like get happy people to smile,
36:20
Speaker 2: to laugh. I do avatars now, we have synthesia. We
36:23
Speaker 2: have some tools now that I own that allow us
36:26
Speaker 2: to do cool you know digital Jeff punchlines right. All
36:32
Speaker 2: of my knowledge based videos, I say something stupid in them, right,
36:36
Speaker 2: like and subscribe even though it's not like it's on SharePoint, right.
36:38
Speaker 2: Or I'll say something like, you know, oh click here,
36:41
Speaker 2: just kidding it's a video. Like. We have some workthroughs.
36:44
Speaker 2: But getting people to just for me experiences, I mean,
36:48
Speaker 2: it is the experience getting people to smile, to laugh,
36:51
Speaker 2: to feel comfortable. A laugh, to me is the most
36:55
Speaker 2: fundamental way to break down somebody's armor. We all wear
36:59
Speaker 2: armor every day. We all wear thick kevlar to go
37:03
Speaker 2: to work, to be the person that they expect to see.
37:06
Speaker 2: Getting around a massive group of people, I had about
37:09
Speaker 2: one hundred plus people, and an orientation like getting those
37:11
Speaker 2: people to just take off a little bit of that armor.
37:14
Speaker 2: You know, of course it's rated. G Jeff, it's a
37:17
Speaker 2: very you know, dad joke. Throw out that dad joke.
37:21
Speaker 2: Ninety percent of them will laugh. I'll get to the
37:24
Speaker 2: rest of them one on one later, right, Get the
37:27
Speaker 2: masses to just smile and feel good about what you're doing.
37:30
Speaker 2: Get them to pay attention. You want to talk about experience.
37:35
Speaker 2: My people ask me always something like, hey, what's one
37:36
Speaker 2: of your core responsibilities getting people to be engaged with
37:41
Speaker 2: what you're saying? Our attention spans with TikTok YouTube shorts,
37:47
Speaker 2: all of this content stuff. You got my my best guesstimate.
37:52
Speaker 2: Now you got about forty five seconds to deliver your message.
37:57
Speaker 2: Thirty if it's hot, fifteen if boy it's got a
37:59
Speaker 2: cop like you got to like go like, you know,
38:01
Speaker 2: click here if you want free something. Okay, Oh, by
38:03
Speaker 2: the way, you got to like reboot your computer. Whatever
38:06
Speaker 2: you can do to keep them engaged and have almost
38:10
Speaker 2: like I mean, we're doing like almost like a TikTok
38:12
Speaker 2: reel of like digital workplace shorts. Call it right. You
38:18
Speaker 2: know how to self service reself service password reset, you
38:21
Speaker 2: know how to request a laptop, how to request help
38:24
Speaker 2: from your quick thirty second videos of Jeff's avatar quick
38:31
Speaker 2: and with a feedback loop was just good at what
38:33
Speaker 2: it's band real quick thumb up, thumbs down, Right, Jeff,
38:35
Speaker 2: we noticed that that video you did last week got
38:38
Speaker 2: like one hundred thumbs downs. Okay, I don't need to
38:41
Speaker 2: know why. I don't care delete, gone, explode, redo it
38:46
Speaker 2: redone redo great. Oh we only got two thumbs downs. Okay,
38:50
Speaker 2: that's a keeper. There's always going to be somebody that's
38:52
Speaker 2: disappointed with me, but hey, that's just life, right, So
38:56
Speaker 2: I just focus on how do I get the content
39:00
Speaker 2: that I need to give people to ensure that the
39:02
Speaker 2: business is successful quickly, easily and engaging. It's crazy that
39:09
Speaker 2: we we often think like, hey, well, like, well, it's
39:11
Speaker 2: an I thing, or here's a process, or here's a
39:13
Speaker 2: knowledge article or here's a video. It's simpler than that
39:16
Speaker 2: we with we we at big companies, especially right even
39:20
Speaker 2: like even if you guys have like five six thousand,
39:22
Speaker 2: five thousand employees, if tomorrow your entire company says, you know,
39:28
Speaker 2: five hundred, you know, five people, If if your entire
39:30
Speaker 2: company has leadership saying, hey, last week we found out
39:35
Speaker 2: we were all going left. We need the entire population
39:39
Speaker 2: of our employees to go right. We could send an
39:42
Speaker 2: email we can do it all hands, you know, Like
39:46
Speaker 2: do you hear and it sounds so antiquated when I
39:49
Speaker 2: hear that, like, let's do it all hands. Everybody's got
39:51
Speaker 2: to join the call. You've enjoined the call that no
39:53
Speaker 2: one's going to listen to that's going to shop on
39:55
Speaker 2: Amazon for their Christmas gifts while they're listening to you.
39:57
Speaker 2: And maybe maybe, if you're lucky, somebody that was was
40:00
Speaker 2: paying attention that you're friends with will call you later
40:03
Speaker 2: and say, Hey, Tim, Hey Tom, did you hear what
40:05
Speaker 2: the CFO said? Did you hear what the Did you
40:07
Speaker 2: hear what he said?
40:08
Speaker 3: No?
40:08
Speaker 2: I was shopping online. Why would you say, were'd you
40:10
Speaker 2: on the call? Yeah? I was on the call. I
40:11
Speaker 2: wasn't paying attention. How do you get everybody from your
40:15
Speaker 2: company that's going left to go right? And it's about attention.
40:20
Speaker 2: You need their attention and you need them engaged. And
40:23
Speaker 2: as far as I see from, I mean, it's not
40:25
Speaker 2: my recipe. TikTok figured it out, YouTube shorts figured it out.
40:28
Speaker 2: Ig figured out, like, you need to give people quick,
40:32
Speaker 2: fast hits of what their workforce needs to be doing
40:37
Speaker 2: to get them to go from left to right as
40:39
Speaker 2: fast as possible.
40:40
Speaker 4: But there's the other intangible there is that that messaging
40:43
Speaker 4: needs to be relevant to them. That's why the TikTok's
40:46
Speaker 4: and the reels, the algorithms work because it feeds me
40:49
Speaker 4: information that I'm interested in, and I think that's our
40:52
Speaker 4: creat good go back to that creativity and the humor
40:55
Speaker 4: and all the other things you're talking about. The human
40:56
Speaker 4: element is finding ways to make what's in the best
41:00
Speaker 4: interests of the company relevant and important and engaging to
41:03
Speaker 4: the employee. And that all hands might not be the
41:06
Speaker 4: way to do that anymore, right, No, we.
41:10
Speaker 3: We have God.
41:12
Speaker 2: I mean, maybe it's because I see it, but I'm
41:14
Speaker 2: sure you guys see it too. Like I see all
41:16
Speaker 2: hands calls. There's like, you know, three hundred people in
41:18
Speaker 2: a large room, and it's just, you know, we need
41:23
Speaker 2: to do better things. And then you see half everybody's
41:25
Speaker 2: head nodding. Why people doing this?
41:27
Speaker 1: You know?
41:29
Speaker 2: And I again I zoom out, and it makes it
41:33
Speaker 2: makes me chuckle, It makes me laugh. I just I
41:35
Speaker 2: just stare down at this mass blob of people with
41:38
Speaker 2: you know, and I'm like, of course, I'm like looking
41:40
Speaker 2: at who's nodding their head and who's not, like, you know,
41:42
Speaker 2: who looks confused? Right all? But most of it's this,
41:45
Speaker 2: I mean, it doesn'ty, it's just it's just unnecessary constant
41:51
Speaker 2: head nodding, right, just and some people go really deep, right,
41:55
Speaker 2: really oh he's Oh, he's super nodding, so he must
41:58
Speaker 2: be a super good employe because he's super getting it right,
42:01
Speaker 2: he's a super getter. He's really nodding. It's a heavy nod.
42:04
Speaker 4: Right.
42:05
Speaker 2: Then you have like the people and I go like,
42:07
Speaker 2: do they don't like? What's the what's the desired outcome?
42:10
Speaker 2: What problem are you solving by nodding your head like that?
42:12
Speaker 2: Nobody's really like doing anything for you. It's maybe if
42:16
Speaker 2: it's helping out, you know, stretch your neck a little bit,
42:18
Speaker 2: but that doesn't engage people. It puts people. And again,
42:22
Speaker 2: my bon's hurt. I've made this comment to you guys
42:24
Speaker 2: many times. I have all kinds of itis. My bones
42:27
Speaker 2: just hurt all the time. And I see, I see
42:31
Speaker 2: three hundred people sitting in those unbelieving, like super hard,
42:36
Speaker 2: crunchy stackable chairs. Now, yes, some people have better bones
42:39
Speaker 2: than me. But if you've ever sat in one of
42:42
Speaker 2: those cafeteria style stackable chairs at a conference, and if
42:46
Speaker 2: you're lucky, it has a little like a half inch
42:48
Speaker 2: of padding, but if it doesn't, you're shifting. It's not comfortable.
42:51
Speaker 2: Those chairs are not meant to be comfortable. They're meant
42:53
Speaker 2: to be as as efficient as possible to pack as
42:57
Speaker 2: many stardines in the can so that people can hear
43:00
Speaker 2: somebody say something and then get up and leave and
43:02
Speaker 2: get the free donuts and coffee at the back of
43:04
Speaker 2: the room, right like, that's what it's for. So you're uncomfortable, Oh,
43:08
Speaker 2: go ahead to I'm sorry, No no, no, no, no,
43:10
Speaker 2: please go and finish. You're uncomfortable. You're putting people in
43:13
Speaker 2: a room. It's the recipe is wrong. The recipe is incorrect.
43:19
Speaker 2: If you think that that's going to help you engage
43:22
Speaker 2: your employees to give them a message, the medium is
43:25
Speaker 2: is wrong. You need to find I mean, I've seen
43:29
Speaker 2: again you guys did it at your at Live again.
43:32
Speaker 2: It was for the executive or whatever. It was like
43:34
Speaker 2: the major D super Excelsior package or whatever. But the
43:39
Speaker 2: room had beautiful, super comfortable couches.
43:44
Speaker 4: Of the leadership circles.
43:46
Speaker 2: There was I sat down again. I wasn't sitting at
43:48
Speaker 2: one of those tables. I sat down and I said,
43:50
Speaker 2: I said, I said, what is this?
43:51
Speaker 1: What is this?
43:52
Speaker 2: What is this wizardry you guys are doing now? You're
43:54
Speaker 2: making people comfortable and me and the dude from North
43:57
Speaker 2: Grumman and like the cc DO or c IDO, like
44:00
Speaker 2: a lot of the captains of industry. I'm not a
44:02
Speaker 2: captain of industry, but like I mean I was. I
44:04
Speaker 2: sat down with some of these guys and just started
44:06
Speaker 2: riffing in this very comfortable couch infused air with lots
44:12
Speaker 2: of pillows and conversations and good stuff happened. So if
44:17
Speaker 2: good stuff happens for me on a couch like that,
44:19
Speaker 2: like everybody like fill the room with couches.
44:22
Speaker 4: It's a metaphor for the show. Tom. You know, we
44:24
Speaker 4: got a virtual couch. Hopefully people feel comfortable here. We
44:27
Speaker 4: had great conversation.
44:29
Speaker 3: I was going to say, just a few seconds later
44:31
Speaker 3: security he realized he'd made it int you in they
44:36
Speaker 3: had call. He was out, But for a few seconds
44:39
Speaker 3: he tasted that level of executive.
44:42
Speaker 2: No, you guys talk about experience. The woman's woman's name,
44:46
Speaker 2: I want to give her like a shout out. I
44:47
Speaker 2: think it was.
44:49
Speaker 3: No, no, no, no, no, no no.
44:52
Speaker 1: Was it?
44:52
Speaker 2: If it was Stacy, then kudos to Stacy. I walked
44:56
Speaker 2: into that room and there was there was plants. You
44:58
Speaker 2: guys had a lot of live plans, a lot of greenery,
45:01
Speaker 2: a lot of like little shrubs, here and there. The
45:03
Speaker 2: room felt very comfortable. And I told her, I said, hey,
45:08
Speaker 2: I said, this is amazing. She goes, yeah, I did this.
45:09
Speaker 2: I planned this, like we plan this. I said, what
45:12
Speaker 2: a wonderful experience. And she looked at me. She was like,
45:15
Speaker 2: you know, she's like thank you, Like nobody ever, you know,
45:18
Speaker 2: And I felt bad. Nobody ever said like how horrible?
45:21
Speaker 2: Like what a beautiful comfy couch. Like people don't often
45:25
Speaker 2: talk about plants. Plants in a room. Really, it's alive,
45:29
Speaker 2: it's green, it's breathing your exhales, right, it's nice. And
45:35
Speaker 2: I told her, I said, this is unbelievably comfortable and wonderful.
45:40
Speaker 2: And she was like, yeah, we actually got these couches
45:42
Speaker 2: like flown in or whatever. She was like telling me
45:43
Speaker 2: the whole how they do it and how they get
45:45
Speaker 2: all that. I'm like, wow, Like, you guys really must
45:47
Speaker 2: be serious about your experience for the super commodore Elite
45:52
Speaker 2: excelsor your package. For those of us that can sneak
45:55
Speaker 2: in and get past security.
45:57
Speaker 3: Well, shout out to Stacy Hinkley. Whether it was day
46:00
Speaker 3: so you spoke to an this was the executives. He
46:03
Speaker 3: was from Montana, was a big part of her vision.
46:06
Speaker 3: And I'm sure we'll be great glad to hear this
46:10
Speaker 3: resounding it was of it from you, Jeff. And look,
46:13
Speaker 3: before before we let you go, we are coming to
46:15
Speaker 3: the end of our of our time. It's been a
46:19
Speaker 3: wonderful installment of your of your annual or biannual appearance
46:23
Speaker 3: with us. But you look, I think one of the
46:25
Speaker 3: things that kind of impresses itself upon me. As we
46:28
Speaker 3: can colup a conversation, you started out saying, like, forget
46:31
Speaker 3: the year. You know, we're we're we're compressing years into months,
46:36
Speaker 3: weeks into days, you know, And and I've really felt
46:38
Speaker 3: that I think you're absolutely right. And then we talk
46:40
Speaker 3: about now the experience of time right like you're you're
46:44
Speaker 3: at it, you're at an all hands for an hour.
46:46
Speaker 1: You know.
46:46
Speaker 3: And and it's like we're being reconstituted in terms of
46:50
Speaker 3: what we're comfortable with, in terms of what makes us comfortable,
46:54
Speaker 3: in terms of where we want to be, in terms
46:55
Speaker 3: of how we want to receive information. Everything is changing,
46:58
Speaker 3: and maybe therefore it becomes its redundant, Jeff, to ask
47:01
Speaker 3: you for your prediction about twenty twenty six, and to
47:05
Speaker 3: ask you what you're anticipating to ask you what it is.
47:08
Speaker 3: We're not focusing on what we should be. Let's not
47:10
Speaker 3: say for twenty twenty six, Let's say for Q one
47:13
Speaker 3: next year.
47:14
Speaker 2: And to end with that, Jeff, I see a huge
47:17
Speaker 2: adoption and shift in people that never thought Google would
47:20
Speaker 2: ever be an option for them. Enterprise wide small companies.
47:25
Speaker 2: We all talked about, you know, oh, I have one
47:27
Speaker 2: hundred employees, five und employees, one thousand employees. Oh, we
47:30
Speaker 2: have MacBooks in g suite. It's always been a good
47:33
Speaker 2: recipe for small companies. It's easy, it's scalable. You just
47:36
Speaker 2: sat up. I mean, g Suite's pretty simple. Google Enterprise
47:40
Speaker 2: Q one next year. There's a lot of people that
47:43
Speaker 2: contracts for Microsoft. The renewals are usually end of this
47:45
Speaker 2: year beginning of next year, right because that's the end
47:47
Speaker 2: of the fiscal or. I don't even know what finance
47:49
Speaker 2: with fiscal Chisckolls quarter one Q one, but most contracts
47:53
Speaker 2: are going to come up in March right into April.
47:57
Speaker 2: I feel like there's going to be a fistfight. It's
47:59
Speaker 2: going to be an it's gonna be a street fight.
48:01
Speaker 2: There's gonna be a street fight. It's enough people that
48:03
Speaker 2: are gonna start adopting Gemini and g suite or Google
48:07
Speaker 2: Workforce Enterprise, and it's it's it's gonna be good. I
48:13
Speaker 2: think there's gonna be a hybrid, maybe old guard those
48:16
Speaker 2: of us that are still Windows die hard people that
48:19
Speaker 2: are gonna say that Windows is secure and entra and
48:21
Speaker 2: you know we all need you know, domain controllers and
48:23
Speaker 2: all the other bologni. But there's gonna be your small
48:28
Speaker 2: medium businesses that were Windows shops that I think are
48:31
Speaker 2: gonna be Google curious, right, g Suite curious. They're gonna
48:35
Speaker 2: start saying like, hey, our Google guy said that they
48:38
Speaker 2: could give us one hundred seats, get a good admin,
48:41
Speaker 2: get a good c SAM, set them up with the accounts,
48:44
Speaker 2: and let's see if we can work this way. Of course,
48:46
Speaker 2: there's gonna be those diehards that love Excel. That's the
48:48
Speaker 2: one break. That's the one thing that breaks is if
48:51
Speaker 2: you have one thousand billion Excel Excel people, they love
48:55
Speaker 2: their Excel and you know, Google Sheets just doesn't do
48:59
Speaker 2: it for them. But for those of for the small
49:03
Speaker 2: medium businesses that are are able to do it, I
49:07
Speaker 2: feel like there is going to be a wave of
49:09
Speaker 2: capital that goes towards Google this year. Once that cats out,
49:12
Speaker 2: the bag, people are gonna see how number one, how
49:16
Speaker 2: easy it is, and number two the pressure on CPUs
49:20
Speaker 2: and GPUs next year. Hardware in general, all of these,
49:23
Speaker 2: all of our are buying up chips and silicon and
49:28
Speaker 2: rare earth like. All of it's going to these massive
49:31
Speaker 2: hyperscalers and infrastructure, which is going to lead to laptops. Lenovo, HP, Dell,
49:37
Speaker 2: all the other companies that we get enterprise from. They're
49:39
Speaker 2: going to go up tremendously seven eight hundred nine dollars
49:42
Speaker 2: for a corporate, regular enterprise laptop. Guess what's half the
49:45
Speaker 2: price a Chromebook. So even if it's a wash, even
49:50
Speaker 2: if the laptops and the windows is going to be
49:53
Speaker 2: it's gonna be like, even if it's like a huge discount,
49:56
Speaker 2: you're depreciated assets your ebeda if you want to do
49:59
Speaker 2: the that ebademath is going to be total cost ownership
50:03
Speaker 2: with Google's products and platforms is going to be better
50:07
Speaker 2: for your company. That's my prediction.
50:10
Speaker 3: It's an excellent fun prediction. Or we can at least
50:13
Speaker 3: say we're going to test you on it. Hey, if
50:16
Speaker 3: you know one, if you guess you can drop a
50:17
Speaker 3: prediction on the plate and then vanish. You know we're
50:20
Speaker 3: going to have you back to account for the accuracy
50:23
Speaker 3: of this. And look, I don't know if I can't
50:25
Speaker 3: quite remember when this is scheduled for. If it's not
50:28
Speaker 3: the last show of the year, it's almost the last
50:31
Speaker 3: show of the years. So don't only want to say
50:33
Speaker 3: goodbye to you, Jeff and and thank you for coming,
50:35
Speaker 3: but thanks to the listeners for tuning in throughout twenty
50:38
Speaker 3: twenty five. Have a have a wonderful festive season, have
50:41
Speaker 3: a happy new year, and we'll be back raring to
50:44
Speaker 3: go in January and look forward to seeing you all again,
50:49
Speaker 3: so to speak. Then, Jeffrey, Tim, Catherine, everybody, thank you
50:55
Speaker 3: so much, Thank you just wonderful time. Thanks Jeff.
51:01
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51:23
Speaker 1: until next time