Paul Brislen: Telecommunications Forum CEO on new codes of conduct for telco sector
Promises have come from this country's telcos that they're cleaning up their act.
The sector received a telling off from the Commerce Commission last year for confusing customers with their marketing.
Now the sector has new codes of conduct which include the customer being able to walk away from a service without penalty if it "materially fails to deliver" and speed of internet advertisements being independently tested.
Some are taking issue as the codes are, so far, voluntary.
Telecommunications Forum CEO Paul Brislen joined Mike Hosking.
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