26. Why waiters can become better sales people than MBAs - lessons from the trenches

The Future Of The Future · Sep 12, 2023 · 40m

Building and leading relationships with customers is tough. Whatever you do when you are in the frontline, it will affect the fate of the business relationship.

So… what do you look for when hiring your frontline employees? What College did they attend? What is their network? Their Title?

Or maybe… if they had experience waiting tables? What can MBAs learn from waiters? What type of empathy and people reading skills can you pick up as a waiter? What makes up a good salesperson anyhow?

I talked to Jazon Rozenblat, a sales professional with over 20 years of experience in high-growth technology…