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What New Relic Built This Year and Why It Changes SRE Workflows

Observability is no longer just about dashboards. It is about systems that can act. I caught up with Brian Emerson, Chief Product Officer at New Relic, at Advance 2026, and one thing was clear. Brian shared a bold view of where software is headed. More applications will be built in the next five years than in the last fifty. That creates a scale problem no team can solve manually. His answer is intelligence and automation, led by what New Relic calls the S agent.

What stood out to me is how this shifts incident response. Instead of pulling people into late night war rooms, the idea is a…

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