Challenging PM Industry Norms with Mark Brower

Peter Lohmann's Podcast · Oct 16, 2024 · 1h 38m

In this episode, I am joined by Mark Brower, Owner at Mark Brower Properties.

We discuss:

(00:00:00) - Intro

(00:01:58) - Mark’s background and career

(00:03:52) - Customer Service Philosophies

(00:14:38) - Dealing with unhappy owners

(00:33:00) - Sponsor - Second Nature

(00:34:43) - Thoughts on customer reviews

(00:44:51) - Sponsor - PlanOmatic

(00:46:28) - Customer avatars & communicating with owners

(01:00:55) - Unit growth plateaus

(01:26:04) - The skill of saying no

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