S4E1: How Boston Is Using AI to Improve Work and Life in the City
Technology has the power to make interacting with our cities and local governments smoother, easier, and more intuitive—but only when it's designed with people at the center.
We enter Season 4 of Empathy Affect with Boston Chief Information Officer (CIO) Santiago Garces, who shares how the city is using digital tools and AI to strengthen trust, improve services, and deepen the connection between residents and their government. From the everyday impact of Boston 311 to emerging AI pilots that help the city respond faster and more transparently, Santiago explains why innovation in Boston isn't…
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