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How a Hospital Cut ER Wait Times with Triage Operations
Episode 140 of The Operations Podcast examines how a Midwestern regional hospital reduced emergency department wait times by 50 percent—from an average of 4 hours to 2 hours—by redesigning its triage operations. Lucas and Luna walk through the specific changes: splitting the triage team into a rapid assessment unit and a diagnostic initiation team, implementing immediate bedding for high-acuity patients, and using real-time data dashboards to monitor patient flow. They discuss the challenges of staff resistance and the need for continuous training, as well as the downstream effects on patient…
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