The Residential Service Tech Process w/ Les Fork

HVAC School - For Techs, By Techs · Apr 20, 2017 · 33m

This is part 1 of 2 on the soft skills practices of approaching and completing a residential service call in the best manner possible.

Before the service call and good housekeeping

Before a technician even leaves to go to work, they need to get their head in the game. Be ready to face the day by showering, shaving, and brushing your teeth. Having self-respect is also a sign of respect for the customer. The drive to work is a good place to clear your mind; you can listen to podcasts or do other things to get yourself in a good place to work effectively. Getting to work early is also a good…