522. Hosting Hotline: Should You Really Provide Shampoo in Every Bathroom?
In this Hosting Hotline episode, Sarah and Annette answer a question from Susie, a host who’s leveling up her short-term rental and wants to know: should you provide shampoo, conditioner, and body wash in every bathroom?
It seems simple, but this small decision says a lot about your professionalism, your brand standards, and the overall guest experience. The answer is yes—and Sarah and Annette dive into why this baseline amenity matters more than hosts often realize.
Inside the episode, they cover:
• The Nashville stay that proved why missing basics can sink an otherwise great property
• How…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.