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What Churn Is and How to Reduce It | Ep. #69
In Episode #69 Eric and Neil talk about churn—what it is and how entrepreneurs can reduce it. Listen as walk through the process of measuring churn, the importance of knowing what your customers love about your product or service, and what tactics you can implement to kill churn in your business.
Time Stamped Show Notes:
00:28 – Today’s topic: What is churn and how to reduce it?
00:35 – Churn is a metric number
00:42 – Churn = customers you are losing per month divided by all your customers
00:55 – Neil’s experience with churn
01:29 – If it sucks you’ll get high churn; if it’s great you’ll…
The skinny
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