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The Blurred Reality of Human-Washing
Voice assistants have become a constant presence in our lives. Maybe you talk to Alexa or Gemini or Siri to ask a question or to perform a task. Maybe you have to do a little back and forth with a voice bot whenever you call your pharmacy, or when you book a service appointment at your car dealership. You may even get frustrated and start pleading with the robot on the other end of the line to connect you with a real human.
That’s the catch, though: These voice bots are starting to sound a lot more like actual humans, with emotions in their voice, little ticks and giggles in between phrases…
The skinny
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