Bringing Relationships Back from the Brink

The Intentional Fundraiser Podcast · Oct 6, 2026 · 21m

Her mother's name was spelled wrong.

It was on the plaque. On dedication day. In front of her grandkids.

The mistake didn't end the relationship. What came next almost did.

The clinic took six weeks to fix it. Nobody called. The apology email said, "We apologize for any inconvenience."

The family went silent for a year.

Then a new major gift officer picked up the phone. She named what happened. She said she was sorry. She asked to hear about the donor's mom.

Forty-five minutes later, the door was open again.

On this week's episode of The Intentional Fundraiser, "Bringing Relationships Back…