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When Not To Make A Claim, and How to Do It Right
A guest breaks something in your Airbnb. You have photos, they admit they did it, and you’re confident Airbnb will approve the damage claim.
So… should you file it?
In this episode of Short Term Rental Problems and Solutions, I’m answering a question from Sugesh after a guest broke a hammock at his Ocean City rental. He wants $100 for the replacement. The guest doesn’t want to pay. On paper, Sugesh has a pretty strong claim.
But I think he’s focused on the wrong $100.
Damage is part of operating a short-term rental. The bigger question is when you should charge the guest, when you should…
The skinny
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