Episode 6 - KPI Deep Dive

Peter Lohmann's Podcast · Mar 30, 2021 · 39m

Episode 6 of the Owner Occupied podcast with Peter Lohmann and Russell Lowery. In this episode we discuss:

(00:00) Intro. KPI = Key Performance Indicator

(02:34) KPIs & how we use them in our business

(04:54) How to improve growth using KPIs

(08:03) Property management top 5 KPIs / L10 scorecard

(12:12) Creating a culture of accountability to the KPIs

(14:40) How to benchmark your KPIs & select targets

(20:37) Departmental KPIs

(25:13) Closing ratio & hiring a salesperson (BDM)

(28:57) Property management has no accounts receivable

(30:22) Net Promoter Score (NPS)

(32:39) EOS Implementers &…