Latest / Crossroad Conversations with the Lewis Brothers
Ep 96 "You Get the Behavior You Pay For"
You don't have the team you hired — you have the team you pay for.
Somebody in your building is doing exactly what you asked them to do, and it's costing you money. That's not a discipline problem. That's a design problem.
This week the Lewis Brothers dig into pay plans: why every business has one whether they admit it or not, why the pay stub always beats the speech, and how paying for units gets you units — including the ones you didn't want. They talk volume vs. gross, speed vs. comeback, closed tickets vs. fixed cars, and the month you won while losing the customer.
Plus Two Truths and a…
The skinny
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