EP013:Trust Is Not a Feature: Why People Treat AI Agents Differently
This episode was inspired by David Hirning’s Microsoft Inside Track article,Building Trust in AI-Powered Support at Microsoft: Our Employee Self-Service Agent Story, published on October 8, 2026.
This script is an original summary and commentary for English learning and discussion. It does not reproduce the article in full. A small number of short source phrases are retained for commentary and language learning; the structure, explanations, analysis, and reflection are original.
The skinny
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