2942: Cisco - How Customer Experience Can Drive Business Innovation
In this episode, we sit down with Harry Caldwell, the dynamic leader of the CX Americas organization at Cisco. Recorded live at Cisco Live, this conversation uncovers the human side of technology and explores how a focus on customer experience (CX) can drive innovation and business success. Harry Caldwell shares his journey from his early days in North Carolina, through a 23-year tenure at Microsoft, to his current role at Cisco, where he leads a team of 4,400 professionals across the U.S., Canada, and Latin America. His passion for enabling people to do their best work shines through as he…
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