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The Remote Revolution Episode 145: Case Study: How a Telehealth Practice Cleared Operational Backlogs
When a telehealth practice grows, the visits are rarely what falls behind. The care itself keeps running. What quietly piles up is everything around it: intake forms waiting to be reviewed, insurance checks waiting to be done, claims waiting to be followed up, messages waiting to be answered. That pile looks like a staffing problem, and it hides what is really going on underneath. In this case study episode of The Remote Revolution, Hashim and Angela walk through how a growing telehealth practice cleared its operational backlogs, what they found when they looked closely, what they changed…
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