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"That’s Not the Support Worker I Ordered” — Why I Built SwiftyMatchy Sarah Heriot
In this special episode of Sarah Knows Support Workers, the microphone is flipped.
James Loveday takes over as host and interviews Sarah about SwiftyMatchy—the support worker finding app created to help NDIS and aged care participants find support workers who genuinely align with them.
Sarah shares how years of hearing “that’s not the support worker I wanted” inspired the idea, why better matching matters, and how video profiles can give participants more confidence, choice and control before someone arrives at their door.
They also chat about:
• The real cost of poor support worker matching…
The skinny
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