Latest / Destination Discourse
39: Can Destinations Influence the Guest Experience? (Rebecca Wormleighton)
In this episode, Stuart Butler and Adam Stoker welcome special guest Rebecca Wormleighton, co-founder of Zendelity, to explore a nuanced challenge in destination marketing: How much influence do DMOs actually have over the guest experience—and what can they do about it?
Despite Stuart battling some lingering Covid brain fog and Adam fresh off his 18th wedding anniversary trip to see Morgan Wallen, the crew dives deep into the disconnect between what destinations promise and what travelers experience. Rebecca shares insights from her career in hospitality tech and customer experience…
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