How to Reduce Your Refund Rates | Ep. #763

Marketing School - Digital Marketing and Online Marketing Tips · Sep 2, 2018 · 8m

In episode #763, Eric and Neil discuss how you can reduce refund rates. Tune in to hear how you can provide better service to avoid refund rates.

TIME-STAMPED SHOW NOTES:

[00:27] Today’s Topic: How to Reduce Your Refund Rates

[00:35] First, understand why people are asking for refunds.

[00:58] When someone wants a refund, ask them why.

[01:11] Whether that is an email or a survey, the info will be helpful.

[01:27] Once you have about 50 answers, you will probably start to see a pattern.

[01:45] Jump Cut has an action-based guarantee. They will refund if the customer proves they went through…