Latest / Brian Thomas / IHeartMedia Aviation Expert Jay Ratliff

Transcript

IHeartMedia Aviation Expert Jay Ratliff · Brian Thomas

• 0:00
  Speaker 1: Talk station. Hey, 30, 55 care city talk station. All
• 0:04
  Speaker 1: is right with the world. We'll keep our fingers crossed
• 0:07
  Speaker 1: for a good cellular connection because I heard media aviation expert,
• 0:11
  Speaker 1: Jay Ratliff's out traveling. Great to hear from you, Jay.
• 0:13
  Speaker 1: We'll keep our fingers crossed. It's always a pleasure to
• 0:15
  Speaker 1: have you on the program.
• 0:17
  Speaker 2: Uh, Brian, this is one I've been fighting for all
• 0:19
  Speaker 2: week to make work brother.
• 0:20
  Speaker 1: Well, it sounds good. You're coming in clear now. Let's
• 0:23
  Speaker 1: knock wood and move forward. Hey, real quick. Uh, Jason,
• 0:25
  Speaker 1: since I just got off the phone with, uh, The
• 0:28
  Speaker 1: wife of Ed Mitchell, she wrote a book called You
• 0:30
  Speaker 1: Don't Look Like an Astronaut's Wife. But this is in
• 0:33
  Speaker 1: the early Apollo program. And I was just having all
• 0:36
  Speaker 1: of these beautiful flashbacks from when I was a little kid.
• 0:39
  Speaker 1: I mean, I ate up everything space. All the toys
• 0:42
  Speaker 1: I asked for for Christmas were Apollo this or Gemini that.
• 0:46
  Speaker 1: And I remember this lunar rover I got with the
• 0:48
  Speaker 1: Tang jar. We used to have to have Tang because
• 0:51
  Speaker 1: the astronauts drank it. You're just a little bit older
• 0:54
  Speaker 1: than me. Do you remember just being overwhelmed and excited
• 0:57
  Speaker 1: during that period of time?
• 0:59
  Speaker 3: I did, but, you know, I was nine years old
• 1:01
  Speaker 3: when we landed on the moon.
• 1:02
  Speaker 2: Yeah. And it was like, okay, you know, but it
• 1:05
  Speaker 2: wasn't until I became a teenager and I really started
• 1:08
  Speaker 2: to eat a lot of that stuff up years later
• 1:11
  Speaker 2: because it became more and more, you know, something endearing
• 1:15
  Speaker 2: to me. Like, what's a space shuttle?
• 1:16
  Speaker 3: I was in high school when they.
• 1:17
  Speaker 2: Had the Columbia land and, you know, when they were
• 1:20
  Speaker 2: doing the test flight and everything. And I thought, I mean,
• 1:22
  Speaker 2: this is the greatest thing ever. And, of course, when
• 1:24
  Speaker 2: they named the first one Enterprise, they hooked me for
• 1:26
  Speaker 2: sure because But it was, you know, anything that if
• 1:29
  Speaker 2: we ever had an astronaut that was flying through the airport,
• 1:32
  Speaker 2: they immediately went from the checking counter to my office
• 1:34
  Speaker 2: because I wanted them to relax. No, I wanted them
• 1:36
  Speaker 2: in there to talk to me so that I could
• 1:38
  Speaker 2: talk to them before their flight left. Because, yeah, it
• 1:42
  Speaker 2: was just, you know, most of these people and, you know.
• 1:45
  Speaker 2: I've known a lot of astronauts over the years. They're
• 1:48
  Speaker 2: not so much about talking about their past accomplishments. They
• 1:51
  Speaker 2: were all excited about the future. And we really had
• 1:54
  Speaker 2: a drop off after Gemini and Mercury and Apollo and
• 1:58
  Speaker 2: where things just kind of didn't do anything.
• 2:00
  Speaker 3: For decades.
• 2:01
  Speaker 2: And thank God we've got people right now that are
• 2:03
  Speaker 2: investing in space explorations where Mars is a possibility. And
• 2:08
  Speaker 2: we continue to look at the idea of a lunar
• 2:10
  Speaker 2: base on the moon, which is scientifically going to be
• 2:13
  Speaker 2: a boon in a lot of different ways.
• 2:14
  Speaker 3: So I love it.
• 2:15
  Speaker 2: I'm just glad that we're around to see it. And
• 2:18
  Speaker 2: I was thinking about my grandmother when she passed away
• 2:20
  Speaker 2: a number of years ago at 101, all this that
• 2:22
  Speaker 2: she had seen in the course of her life and
• 2:25
  Speaker 2: just how much stuff has happened just in the last
• 2:27
  Speaker 2: 50 years.
• 2:28
  Speaker 1: No question about it. Anyway, I'm glad you were able
• 2:30
  Speaker 1: to walk down memory lane with me because I'm still
• 2:32
  Speaker 1: having all these just great memories. Now, let us pivot
• 2:35
  Speaker 1: over to a good piece of consumer information coming from
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  Speaker 1: Jay Routlet this morning. The airline that mishandled, i.e. lost
• 2:43
  Speaker 1: the most bags in the first half of this calendar year.
• 2:45
  Speaker 3: Jay. United, big time. I mean, they were losing.
• 2:49
  Speaker 2: Well, we can't use the term loss because that means
• 2:52
  Speaker 2: they can't find it for like 90 days.
• 2:54
  Speaker 3: They've misplaced. That's the term we use in the industry.
• 2:57
  Speaker 3: It's not loss. We just misplaced it somewhere.
• 2:59
  Speaker 2: But United by far was the number one airline as
• 3:02
  Speaker 2: far as the first half of the year, losing 276,000 bags,
• 3:05
  Speaker 2: but it was like 6.7 bags per 1,000.
• 3:10
  Speaker 3: That were misplaced.
• 3:11
  Speaker 2: American Airlines came in a very close second, Alaska Airlines third.
• 3:14
  Speaker 2: I think Frontier came in fourth or fifth. The best
• 3:19
  Speaker 2: airline that was like number nine, they were the one
• 3:21
  Speaker 2: that lost the least, was Allegiant. And it makes sense though, Brian,
• 3:25
  Speaker 2: because Allegiant has a lot of nonstop flights, point to point,
• 3:28
  Speaker 2: not a lot of connecting flights. But yeah, Spirit, Spirit
• 3:32
  Speaker 2: came in fifth. That's the one that struck me as
• 3:34
  Speaker 2: kind of weird. They're no longer flying and they did
• 3:36
  Speaker 2: better than a lot of carriers did. But You know,
• 3:39
  Speaker 2: a lot of consumers right now are dropping those air
• 3:41
  Speaker 2: tags in their bags.
• 3:43
  Speaker 1: Oh, yeah.
• 3:44
  Speaker 2: That way they can track where their bag is at.
• 3:46
  Speaker 2: And I can tell you from the airline side of things,
• 3:49
  Speaker 2: it's something when the passenger knows more about where their.
• 3:52
  Speaker 3: Bag is than the agent.
• 3:54
  Speaker 2: And they'll take that information if they say, look, This.
• 3:57
  Speaker 3: May not mean anything, but I know I'm in Cincinnati.
• 3:59
  Speaker 2: My bag appears to be in Boston. Well, now the
• 4:02
  Speaker 2: agent can contact the bag reps in Boston and they
• 4:05
  Speaker 2: can try to do what they can to locate the
• 4:07
  Speaker 2: bag and get it reunited. So obviously that helps the
• 4:10
  Speaker 2: air tags. Plus, if all the tags come off, put
• 4:13
  Speaker 2: a copy of your itinerary inside your luggage right before
• 4:16
  Speaker 2: you close it. That way, if they do have to
• 4:18
  Speaker 2: open it up, they can see who it belongs to,
• 4:20
  Speaker 2: where you're at.
• 4:20
  Speaker 3: And where the bag should be.
• 4:21
  Speaker 1: That's an outstanding idea. Real quick, I got to ask you, Mr.
• 4:25
  Speaker 1: Aviation Expert, do you use those air tags? Because I
• 4:28
  Speaker 1: love the sound of that. Like if I was going
• 4:29
  Speaker 1: to travel to Europe or something, I mean, you need
• 4:31
  Speaker 1: what's in your luggage. I mean, without it, you're going
• 4:33
  Speaker 1: to have to go out and buy everything else. But
• 4:36
  Speaker 1: it sounds really compelling to do it, even though I
• 4:37
  Speaker 1: reject most of that technology out of hand because of
• 4:40
  Speaker 1: the big brother Orwellian thing. How about a J. Ratliff?
• 4:42
  Speaker 1: Is that something you use? I don't want to put
• 4:44
  Speaker 1: you on the spot if you don't answer the question. Don't.
• 4:47
  Speaker 2: Look, we live to put each other on the spot.
• 4:49
  Speaker 2: Don't worry about that. I'm using my wife's cell phone.
• 4:52
  Speaker 2: Does that tell you if my technology skills.
• 4:54
  Speaker 3: Would be at a point where I would be dropping
• 4:55
  Speaker 3: an AirTag in my bag?
• 4:56
  Speaker 1: No.
• 4:57
  Speaker 2: I have yet to get there, my friend, and I'm
• 5:00
  Speaker 2: okay admitting that.
• 5:01
  Speaker 1: That's okay. I just admitted that I don't either yet.
• 5:04
  Speaker 1: Someday it may come. We're going to talk about AirTag.
• 5:06
  Speaker 3: I'll tell you what you ask.
• 5:08
  Speaker 1: Fair enough. We've got Jay's favorite topic coming up with
• 5:11
  Speaker 1: an Air India viral video. He loves when this kind
• 5:13
  Speaker 1: of thing happens. You'll know what that is coming up next.
• 5:16
  Speaker 1: Don't go away. 55KRC. You ever been in a cockpit before?
• 5:21
  Speaker 1: Of course, Jay Ratliff has. He's iHeartMedia aviation expert. He's nationwide.
• 5:25
  Speaker 1: We get the benefit here on the 55KRC Morning Show
• 5:28
  Speaker 1: of Jay's conversation every Thursday beginning at 830. And just
• 5:31
  Speaker 1: chiming in on the air tags there, Jay, Eric, my friend,
• 5:34
  Speaker 1: just said, hey, Delta sent my Pelican case to Los
• 5:37
  Speaker 1: Angeles instead of Phoenix yesterday, landed, immediately saw where my
• 5:40
  Speaker 1: case was because I used the smart tag. So it
• 5:43
  Speaker 1: does have a really good benefit on that. All right.
• 5:46
  Speaker 1: Your favorite subject. The plane.
• 5:51
  Speaker 3: One of many.
• 5:52
  Speaker 1: The plane lands and everyone, in spite of the fact
• 5:55
  Speaker 1: you're hell and gone from the, uh, Where the plane's
• 5:58
  Speaker 1: going to park, you're in taxi mode. And yet everyone
• 6:01
  Speaker 1: stands up and, well, waits for the door to open up.
• 6:04
  Speaker 1: A pointless gesture, ruining things. What happened in an Air
• 6:08
  Speaker 1: India flight, which went viral on a video.
• 6:11
  Speaker 2: Well, Air India, they're trying to kind of, I guess,
• 6:16
  Speaker 2: explain it away.
• 6:17
  Speaker 3: They're saying, no, no, no, no, no, no. Safeties are
• 6:19
  Speaker 3: number one priority, blah, blah, blah. But here you have
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  Speaker 3: this video.
• 6:22
  Speaker 2: That shows the airplane taxing at a pretty good rate
• 6:25
  Speaker 2: of speed, and then the camera pans over to the aisle,
• 6:28
  Speaker 2: and you have all the dozens of passengers that are
• 6:31
  Speaker 2: standing up in the aisle because, hey, that's what you
• 6:33
  Speaker 2: do when you're taxing off the runway. So Air India
• 6:36
  Speaker 2: is saying that they're looking into blah, blah, blah. Typically
• 6:41
  Speaker 2: what happens is the minute somebody stands up, the flight
• 6:44
  Speaker 2: attendant tells them to sit. When they don't comply, the
• 6:47
  Speaker 2: lead flight attendant notifies the cockpit, and the airplane stops.
• 6:51
  Speaker 2: where it's at, right there if they can, period. And
• 6:54
  Speaker 2: that's what should have happened here. The airplane should have
• 6:57
  Speaker 2: came to a stop until everybody was seated. They totally
• 6:59
  Speaker 2: disregarded the standing safety protocol, but that's exactly it. Everybody's
• 7:05
  Speaker 2: got to be secured, seated. And until that airplane reaches
• 7:09
  Speaker 2: the gate, that seatbelt sign goes off. They were so
• 7:12
  Speaker 2: far removed from that It's one of the reasons that
• 7:14
  Speaker 2: that video has gone as viral as it did. Yeah,
• 7:16
  Speaker 2: it's annoying when people jump up right when the seatbelt
• 7:19
  Speaker 2: sign goes off and they try to run down the
• 7:21
  Speaker 2: aisle and they get five or six rows in, you know,
• 7:23
  Speaker 2: before they're stopped and they have to wait to get
• 7:25
  Speaker 2: off the plane. But it's totally different when you're talking
• 7:28
  Speaker 2: about people, tons of them, standing up while the airplane
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  Speaker 2: is still a good distance. uh, from the airport. That's
• 7:34
  Speaker 2: all on the flight crew. It's the pilot, the captain
• 7:36
  Speaker 2: in command, uh, that should have stopped that airplane did
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  Speaker 2: not do it. And to me, that's the investigation. Why
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  Speaker 2: the protocol? Now, if the flight attendants did not notify
• 7:45
  Speaker 2: the cockpit, then it's on them. But if they did
• 7:47
  Speaker 2: pilot in command is the one that's responsible.
• 7:50
  Speaker 1: Fair enough. Um, let us see here. Uh, we had
• 7:54
  Speaker 1: this terminal shutdown in New York or the, that computer
• 7:57
  Speaker 1: glitch in New York, which led to some ripple effect outages.
• 8:00
  Speaker 1: Did you ever break down what exactly happened on that one, Jay?
• 8:04
  Speaker 2: Yeah, we had a construction crew, a rail crew that
• 8:06
  Speaker 2: was working to cut a fiber line.
• 8:09
  Speaker 3: It was Verizon.
• 8:09
  Speaker 2: That fed into that network that shut things down. And
• 8:14
  Speaker 2: it was a backup, but it created problems. And it
• 8:17
  Speaker 2: lasted for about a day and a half before we
• 8:19
  Speaker 2: were able to get everything back as where it needed
• 8:21
  Speaker 2: to be. And the air traffic control, the FAA, and
• 8:25
  Speaker 2: the Department of Transportation are all saying that they've taken
• 8:28
  Speaker 2: steps to try to reduce the likelihood of that happening again.
• 8:32
  Speaker 2: And they're also saying, look, for us to get everything
• 8:34
  Speaker 2: that we need as far as the air traffic control
• 8:37
  Speaker 2: side of things, it's going to take several more tens
• 8:40
  Speaker 2: of billions of dollars to do, which, of course, I
• 8:44
  Speaker 2: believe is necessary given just how antiquated a lot of
• 8:46
  Speaker 2: the systems are. But it's really, I guess... Interesting, when
• 8:51
  Speaker 2: you are so dependent that a single crew can cut
• 8:54
  Speaker 2: a single cable and it just shuts down things with
• 8:58
  Speaker 2: a busy northeast travel corridor. Look, on a good weather
• 9:01
  Speaker 2: day in the northeast, an on-time flight is still difficult.
• 9:05
  Speaker 2: You throw out some of the technical issues that prevents
• 9:08
  Speaker 2: air traffic control from doing what they need to be doing. yeah,
• 9:11
  Speaker 2: it just creates an absolute nightmare that even once it's fixed,
• 9:15
  Speaker 2: you've got eight, 10, sometimes 12 hours before you get
• 9:18
  Speaker 2: everything back to operating as it should.
• 9:20
  Speaker 3: So yeah, it was an issue, but we had that
• 9:24
  Speaker 3: happen in.
• 9:25
  Speaker 2: Atlanta a number of years ago when a construction crew
• 9:27
  Speaker 2: cut a cable and part of the Atlanta airport went dark.
• 9:30
  Speaker 3: For a while.
• 9:31
  Speaker 2: So it happens around the world and when it does, boy,
• 9:34
  Speaker 2: it brings everything to a stop.
• 9:35
  Speaker 1: I just want to bounce this one off you, Jay.
• 9:37
  Speaker 1: It wasn't on your list and it just happened the
• 9:38
  Speaker 1: other day. And I know you don't mind this, but
• 9:40
  Speaker 1: Kind of curious to know from a management standpoint what
• 9:43
  Speaker 1: obligation airlines owe to the passengers. So this is a
• 9:46
  Speaker 1: woman on board a United Airlines flight. So she informs
• 9:49
  Speaker 1: a flight attendant that the man next to her was
• 9:56
  Speaker 1: performing a lewd act. And go ahead. It is exactly
• 9:59
  Speaker 1: what you're thinking about. on the plane. She goes over
• 10:02
  Speaker 1: reports this and she was told to return to her seat.
• 10:05
  Speaker 1: And then ultimately, as compensation for being forced to sit
• 10:08
  Speaker 1: next to a guy who's doing this, they gave her
• 10:10
  Speaker 1: a hundred dollar flight credit, which she referred to as insulting. Right.
• 10:15
  Speaker 1: What obligation does an airline owe under those circumstances? Obviously,
• 10:18
  Speaker 1: they have some obligation to protect the fellow passengers on
• 10:21
  Speaker 1: the plane from this kind of behavior.
• 10:23
  Speaker 2: Well, first of all, if the flight is full, they
• 10:25
  Speaker 2: can't move her anywhere.
• 10:26
  Speaker 3: That's the issue.
• 10:27
  Speaker 2: Now, if there were other seats available, I don't care
• 10:30
  Speaker 2: if it was in first class, you get her out
• 10:31
  Speaker 2: of there because you're subjecting her to something that is indecent.
• 10:36
  Speaker 3: Exposure, and that's a crime.
• 10:39
  Speaker 2: And if you are refusing to respond to that, that's
• 10:42
  Speaker 2: the issue. And her biggest problem, Brian, was, yes, they
• 10:46
  Speaker 2: didn't move her, and maybe they couldn't have. I don't
• 10:48
  Speaker 2: know if that flight was full or not. I don't
• 10:49
  Speaker 2: think it was. But to not have law enforcement meet
• 10:52
  Speaker 2: the flight was her biggest, biggest gripe. In other words,
• 10:58
  Speaker 2: this man is doing this next to me, and you're
• 11:01
  Speaker 2: not doing anything about it. You did not notify the police.
• 11:04
  Speaker 2: You did not have them standing by, and you gave
• 11:06
  Speaker 2: me a stupid $ 100 voucher for being subject to that
• 11:11
  Speaker 2: type of behavior for an extended period of time. To
• 11:16
  Speaker 2: say this is a lawsuit, I mean, look, that's your arena,
• 11:18
  Speaker 2: not mine, but I'm telling you, you can't have... a
• 11:22
  Speaker 2: passenger that is subjected to that. And again, I'm going
• 11:25
  Speaker 2: to cut them some slack in the event that the
• 11:27
  Speaker 2: flight was full. But Brian, at the very, very, very least,
• 11:31
  Speaker 2: you have law enforcement standing by so that you can
• 11:35
  Speaker 2: have the passenger and this person talk to you. Now,
• 11:38
  Speaker 2: here's the problem. And here's why it doesn't happen. If
• 11:41
  Speaker 2: this flight crew is connecting to another flight, law enforcement
• 11:44
  Speaker 2: would have to talk to the flight attendants and the pilot.
• 11:47
  Speaker 2: So now everybody is tied up for maybe an hour.
• 11:50
  Speaker 3: Hour and a half. Uh-uh, not going to happen. So
• 11:53
  Speaker 3: we're not going to call law enforcement.
• 11:55
  Speaker 2: And that's why so many times when people have egregious
• 11:58
  Speaker 2: behavior on board an aircraft that you don't have law
• 12:01
  Speaker 2: enforcement standing by. It's the reason that airlines kind of
• 12:04
  Speaker 2: look the other way, even though they shouldn't, because, look,
• 12:07
  Speaker 2: they need to get that crew to another flight. They've
• 12:09
  Speaker 2: got other passengers, blah, all this other kind of stuff.
• 12:12
  Speaker 3: Which is absolutely no excuse.
• 12:14
  Speaker 2: And it just infuriates me. But it happens every single
• 12:18
  Speaker 2: day that we should have law enforcement standing by when
• 12:21
  Speaker 2: somebody is doing something and they don't. And this is
• 12:24
  Speaker 2: a serious situation. And it's just really, really unfortunate. that
• 12:28
  Speaker 2: the ball was dropped on this. And I really hope that,
• 12:31
  Speaker 2: you know, not only does the airline be held accountable,
• 12:34
  Speaker 2: but it sets the standard across the board for other
• 12:38
  Speaker 2: airlines to say, look, we really need to be a
• 12:40
  Speaker 2: lot more responsive when these types of things occur.
• 12:43
  Speaker 1: Indeed. And real quick, I think you have any information
• 12:46
  Speaker 1: I wouldn't imagine you would, but just illustrating the high-risk
• 12:49
  Speaker 1: nature of flying generally, you're stuck in a recirculating environment.
• 12:52
  Speaker 1: I remember flying out to California, Ontario International, and I
• 12:56
  Speaker 1: was on a plane And by the time we got
• 12:57
  Speaker 1: off that plane, I was so overwhelmed with something on
• 13:00
  Speaker 1: the plane that caused that awful allergy outbreak. I couldn't see.
• 13:05
  Speaker 1: I was coughing, sneezing. And that lasted for hours. Well,
• 13:09
  Speaker 1: it wasn't measles. Philadelphia International Airport, they had a measles exposure.
• 13:14
  Speaker 1: Circulating that on a cabin, I guess this is just
• 13:17
  Speaker 1: a risk that can't be avoided, can it, Jack?
• 13:20
  Speaker 3: It can't.
• 13:20
  Speaker 2: And that's one of the reasons that some people will
• 13:22
  Speaker 2: try to wear masks or different things is to try
• 13:24
  Speaker 2: to prevent themselves from catching anything. Because again, You have
• 13:29
  Speaker 2: an inflow of fresh air that comes through. But the
• 13:32
  Speaker 2: thought process is a lot of people don't open up
• 13:34
  Speaker 2: their vents above them to keep some of that airflow
• 13:37
  Speaker 2: circulating as it should. And, yeah, there's times that you
• 13:40
  Speaker 2: can be exposed to things on board of an aircraft
• 13:42
  Speaker 2: because there's only so much that can be done.
• 13:44
  Speaker 3: Even though that air is designed to be recirculated, a
• 13:47
  Speaker 3: lot of times it's not.
• 13:49
  Speaker 2: And what ends up taking place is you have people
• 13:51
  Speaker 2: that come down with, yeah, flus and coughs and those
• 13:54
  Speaker 2: kinds of things. Sharon, I've been exposed to that. We
• 13:56
  Speaker 2: were coming out of San Juan back to, I think,
• 13:58
  Speaker 2: Atlanta or Cincinnati, and the person behind us was just
• 14:01
  Speaker 2: hacking the whole way. And sure enough, we had the
• 14:05
  Speaker 2: same thing for like six weeks. And I was upset
• 14:07
  Speaker 2: because Delta was aware of the fact that this person
• 14:09
  Speaker 2: was coughing like this, and they still let him on
• 14:12
  Speaker 2: board the airplane anyways. That's something a gate agent should have.
• 14:15
  Speaker 3: Said, uh-uh, no, look.
• 14:16
  Speaker 2: We're not sure, but it could make other passengers uncomfortable. But,
• 14:19
  Speaker 2: you know, they elected to allow them to get on
• 14:22
  Speaker 2: the airplane anyways. And I'm sure not only us, but
• 14:25
  Speaker 2: others were impacted on that as well.
• 14:26
  Speaker 1: Amen. I'm glad to hear that they at least have
• 14:28
  Speaker 1: the authority to stop someone who is obviously sick and
• 14:31
  Speaker 1: maybe even contagious. That's good. All right. We typically end
• 14:34
  Speaker 1: as we shall today. Jay Ratliff, iHeartMedia aviation expert. How's
• 14:37
  Speaker 1: it looking today for air travel?
• 14:40
  Speaker 2: Minneapolis is going to be a big-time mess today, but
• 14:42
  Speaker 2: this weekend is going to be the issue. We've got
• 14:44
  Speaker 2: this nor'easter that's just kind of dancing off the coast,
• 14:47
  Speaker 2: and as we roll into Friday through Monday night, this
• 14:50
  Speaker 2: is going to be a multi-day event where we've got
• 14:53
  Speaker 2: high winds, rain, limited visibility, creating an absolute mess from
• 14:57
  Speaker 2: Philadelphia up to Boston. If you're traveling through the northeast,
• 15:00
  Speaker 2: Airlines have already started issuing weather waivers. If you want
• 15:03
  Speaker 2: to avoid it and fly another time, they won't charge
• 15:06
  Speaker 2: you the change fee. But, Brian, if you're going towards
• 15:09
  Speaker 2: the northeast connecting to or through, is that a destination
• 15:12
  Speaker 2: or are you connecting to go to Europe, please make
• 15:14
  Speaker 2: sure the airlines have a way to get a hold
• 15:16
  Speaker 2: of you because that's going to be an absolute mess.
• 15:18
  Speaker 2: We see it coming, and airlines are already adjusting their
• 15:20
  Speaker 2: flight schedule.
• 15:21
  Speaker 1: Jay Ratliff, can't thank you enough for joining the program
• 15:23
  Speaker 1: every week. We'll do this again next Thursday beginning at 8.30.
• 15:25
  Speaker 1: And best, I wish you and Sherry safe travels. Enjoy
• 15:29
  Speaker 1: your trip while you're out there. And best of health
• 15:31
  Speaker 1: and love to both of you.
• 15:32
  Speaker 3: Thank you.