Latest / Medsolve Dynamics / Evaluate support gaps before signing up for AI or software solutions.
Transcript
- Yoel Bakas: been working with some of the new AI tools recently and they are genuinely extraordinary. And that is exactly what makes the next question so important. When a vendor sells you an AI tool built on models they didn't develop fully themselves, Who is the help desk the first time the software does not behave the way you expect it to? How does the tool interface with your EHR or your OIS? Who validates the output when your physicist flags something they cannot explain? What happens at 7 p.m. on a Friday when the algorithm flags something that no one on your team has seen before? and your vendor support line has no answer. The tool being extraordinary does not solve the support problem. It makes it harder. Before you sign, ask the vendor to walk you through exactly what happens the first time something goes wrong. The answer will tell you everything. And be specific. If your program is evaluating an AI or software solution and want to explore the IT or physics support gaps before signing, we would be happy to compare notes.