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477. The 60-Year Firm Hiring an AI Coordinator and Going Offshore to Fight $4K Acquisition Costs | Ken Harrell, Joye Law Firm
The firms that last for decades don't resist change—they learn how to capitalize on it.
Ken Harrell is the Managing Partner of Joye Law Firm, a South Carolina personal injury practice with seven offices and a legacy spanning nearly 60 years. As rising acquisition costs reshape the industry, his team is investing in AI, strengthening operations, and preparing for a future where adaptability provides the biggest competitive advantage.
In this episode, Ken explains why Joye Law Firm created a dedicated AI coordinator role, how offshore staffing strengthened its intake operation, and what "force…
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