Paul O'Hara - TP - AI Won't End BPO - It'll Supercharge It
Paul O'Hara is the Executive Vice President of Business Development at TP EMEA. He is based in the Tyneside area of North-East England.
Paul recently published an article on Customer Think magazine titled "AI Won't End BPO - It'll Supercharge It."
Mark called Paul to ask Paul about the article. What was Paul trying to say? How does he believe that AI and human-focused customer service can be blended? How can smarter more value-driven CX be planned using AI?
Paul outlined many of these ideas in his article, but Mark questioned him further on the reasons he felt the need to talk about AI in…
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