9: Banker to Head of AI: Jess Kuan on Domain Knowledge, Hiring and AI Adoption
In this episode, Doug sits down with Jess Kuan, Head of Data and AI at P&N Bank, to unpack what it really takes to build a career at the intersection of data, technology and business.
With nearly 20 years in financial services, spanning complaints, collections, frontline sales, back-office processing, and product management before landing in data and AI - Jess brings a rare perspective shaped by time spent actually doing the work.
They cover the career questions that matter most right now: why domain knowledge is still a competitive edge in a world of AI-generated code, what Jess actually…
The skinny
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