Latest / The Ops Experts Club Podcast
122. The Sales You Didn't Know You Lost
SUMMARY:
Aaron sits down with retention expert Dan to dig into the sales most businesses never think to chase: the ones they already made. They talk through why up to a quarter of first round payment plans quietly fail, the difference between a sales team, a support team, and a dedicated retention specialist, and how to reach out to a lagging customer without sounding like a collections call. Terryn shares how visibility and simple reporting make the whole process repeatable.
Want to see what stewarding your existing "yes" could be worth? Check out heartfirstretention.com.
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The skinny
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