Carlis Ragland - The widening scope of IT Service Management
What you’ll learn:
The widening scope of IT Service Management
Does ITSM need their own Service Management Officer?
ITSM buy-in and the why behind it
Meet: Carlis Ragland - Assistant VP Configuration Manager at Valley Bank - has over 25 years of IT experience, and 10 years of IT Information Library (ITIL) experience using IT Service Management (ITSM) platforms such as ServiceNow.
He was formally the Configuration Management Leader for Becton Dickinson, ITSM Solution architect for Computer Sciences Corporation (CSC), and ITSM System Integrator/Service Manager and Architect for CompuCom Inc. on…
The skinny
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