“Raise Your Hours Per Ticket, Not Your Bays” — Kathleen Callahan | GGP #043
Kathleen Callahan built Xpertech Auto Repair from four bays to six over 21 years—but not by chasing volume. In this episode of the Origin & Impact series, she reveals how prioritizing quality over quantity transformed her profitability, culture, and sustainability.
When she became sole owner in 2009, Kathleen learned operations on the fly. With coaching, process development, and team alignment, she evolved from a hands-on leader into a strategic architect of her business.
The real challenge hit when a key technician walked out mid-job. Kathleen used it as a pivot point—restructuring roles…
The skinny
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