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Transcript

CAR TALK · One on One With a Professional

• 0:00
  Speaker 1: Big sales events of the year. It's a big time
• 0:02
  Speaker 1: for Toyota dealers around the country, but for us, it's
• 0:06
  Speaker 1: our anniversary month and that means that we're giving away
• 0:10
  Speaker 1: some extra money to the local nonprofits. Everyone who purchases
• 0:14
  Speaker 1: a vehicle gets to select a nonprofit to support, and
• 0:17
  Speaker 1: we make a donation in their name of fifty dollars.
• 0:21
  Speaker 1: And when the organization organization that gets chosen the most
• 0:26
  Speaker 1: receives a minimum of twenty five hundred dollars. If they
• 0:29
  Speaker 1: get more than twenty five votes, so to speak, they
• 0:32
  Speaker 1: will give you every vote for fifty times fifty dollars
• 0:36
  Speaker 1: and then if you qualify, I get that match by Toyota.
• 0:40
  Speaker 1: And last year, Journey Home was selected the most and
• 0:45
  Speaker 1: we were really proud of that. That was a great
• 0:49
  Speaker 1: honor for us to be able to support the incredible
• 0:52
  Speaker 1: work you guys do. And it's so neat to have
• 0:55
  Speaker 1: our customers look at what's frankly a really long list
• 1:01
  Speaker 1: of nonprofits that we support historically and want to draw
• 1:08
  Speaker 1: to people's attention. But it's great to have a winner.
• 1:12
  Speaker 1: And you know, the Journey Home is one of those
• 1:14
  Speaker 1: things that people don't know what it does. It impacts
• 1:19
  Speaker 1: so many people in our communities end of life and anyway,
• 1:25
  Speaker 1: thank you for what you do, Brennan, and we're glad
• 1:28
  Speaker 1: to have you here and tell us more about what's
• 1:31
  Speaker 1: going on at Journey Home.
• 1:33
  Speaker 2: Thank you so much for having me. Yes, we were
• 1:35
  Speaker 2: the recipients last year and it was matched by Toyota,
• 1:39
  Speaker 2: so thank you. That is a huge impact. I pulled
• 1:44
  Speaker 2: some stats before I came today. It's you know, if
• 1:48
  Speaker 2: you don't know what the Journey Home is. We care
• 1:50
  Speaker 2: for people in their last thirty days of life. They
• 1:53
  Speaker 2: have to have a hospice that we contract with, they
• 1:57
  Speaker 2: have to have a do not resuscitate order and be
• 1:59
  Speaker 2: within their life thirty days of life and we do
• 2:03
  Speaker 2: this and if there's a need and we have a bed,
• 2:07
  Speaker 2: we're gonna we're going to accept them. To date, as
• 2:11
  Speaker 2: of counting the people in the house right now, we
• 2:14
  Speaker 2: have cared for two hundred and forty two people just
• 2:17
  Speaker 2: this year, so that five thousand dollars went a long
• 2:21
  Speaker 2: way in caring for those two hundred and forty two people.
• 2:24
  Speaker 2: The people that are here right now, the people that
• 2:26
  Speaker 2: we have through Thanksgiving, the people we had this summer.
• 2:30
  Speaker 2: We also just last month took care of the youngest
• 2:34
  Speaker 2: person we've ever cared for at the age of twenty two. Wow,
• 2:39
  Speaker 2: that is something that was a challenge, was a huge
• 2:43
  Speaker 2: challenge for every one of us. My heart broke for
• 2:46
  Speaker 2: my caregivers that have bonded with this individual and the families,
• 2:50
  Speaker 2: and we keep seeing that more and more as the
• 2:53
  Speaker 2: days go on. You know, used to to have somebody
• 2:56
  Speaker 2: in their fifties was a huge heartbreak, and now it's sad,
• 3:02
  Speaker 2: but you don't blink at it any longer because it's
• 3:06
  Speaker 2: you know, the sixties or the new fifties, and the
• 3:09
  Speaker 2: diagnosises are just hitting hard and fast and it just
• 3:15
  Speaker 2: truly is heartbreaking. But doing all this, we don't charge
• 3:19
  Speaker 2: for what we do, so we do take stats. We
• 3:23
  Speaker 2: don't depend anything off of anyone's income. However, we do
• 3:29
  Speaker 2: apply for France and things like that, and that's something
• 3:31
  Speaker 2: that they look at. So we do a bracket of
• 3:35
  Speaker 2: twelve thousand or less annual income, and then twelve to
• 3:38
  Speaker 2: twenty five thousand is an annual income, and below twenty
• 3:42
  Speaker 2: five thousand below over over fifty percent of our guest
• 3:48
  Speaker 2: or who we're caring for at that annual income, and
• 3:53
  Speaker 2: that's right at poverty level, and that could be even
• 3:56
  Speaker 2: two people living off that income. Know, when you get
• 4:00
  Speaker 2: to this final stage in life, that's the last thing
• 4:03
  Speaker 2: you need to worry about is how am I going
• 4:05
  Speaker 2: to afford to pay caregivers in the home, and you
• 4:08
  Speaker 2: know what about a nursing home. All those things that
• 4:10
  Speaker 2: you're truly just trying to navigate.
• 4:13
  Speaker 3: Where what do I do now?
• 4:15
  Speaker 2: And so because of the generosity of Bartlesville in the
• 4:20
  Speaker 2: community area, we are absolutely blessed to be able to
• 4:23
  Speaker 2: have our doors open. We can accept six people at
• 4:27
  Speaker 2: a time. We are actually expanding. If you have not heard,
• 4:32
  Speaker 2: we have. We have a family that's graciously letting us
• 4:35
  Speaker 2: hues their guesthouse in Spurry, Oklahoma. It was supposed to
• 4:39
  Speaker 2: open last month and we had a little hiccup. They're
• 4:43
  Speaker 2: requiring us to put in a sprinkler system in case
• 4:46
  Speaker 2: of fire.
• 4:47
  Speaker 3: So we've we've.
• 4:49
  Speaker 2: Got a couple of hiccups that we're working through right now.
• 4:52
  Speaker 2: But fingers pressed and prayer said that we can get
• 4:55
  Speaker 2: open really soon with that and that will really kind
• 4:59
  Speaker 2: of give it us an extension to more of.
• 5:01
  Speaker 3: The Owasso.
• 5:04
  Speaker 2: Skaya took Collinsville kind of guessed when we looked at
• 5:08
  Speaker 2: this at the beginning of the year to do this expansion,
• 5:12
  Speaker 2: we pulled up Porta Chile and Claire House. They're both
• 5:16
  Speaker 2: the same type of homes like us in Tulsa, and
• 5:19
  Speaker 2: so in twenty twenty four they had four hundred people
• 5:23
  Speaker 2: pass while waiting on a bed. So this will be
• 5:27
  Speaker 2: a three bed facility. It won't you know, it won't
• 5:29
  Speaker 2: put a huge in that four hundred.
• 5:31
  Speaker 3: Starts the process exactly exactly.
• 5:34
  Speaker 2: So the in prayer for this, for this new home
• 5:38
  Speaker 2: to be able to open, and it's.
• 5:41
  Speaker 1: We're all in that and home and to the best
• 5:44
  Speaker 1: of that. I mean, what's so cool about what you
• 5:46
  Speaker 1: guys do. I mean it's heartbreaking, of course, but at
• 5:49
  Speaker 1: the same time, you get up and do it again
• 5:52
  Speaker 1: every day and you're so you're focused on really supporting
• 5:56
  Speaker 1: the family and the person and need there. And you've
• 6:00
  Speaker 1: taken the sleep in Sperry without you know, really knowing
• 6:05
  Speaker 1: what you're getting into. I kind of have a feeling,
• 6:08
  Speaker 1: and you know, you're always going on faith and that
• 6:13
  Speaker 1: the confidence that through the community, through what the people
• 6:16
  Speaker 1: you serve and the people that hear about it, and
• 6:20
  Speaker 1: that's worked so well in Bartlesville. I know you have
• 6:23
  Speaker 1: so many well supporters and you know, whether they've been
• 6:26
  Speaker 1: through the Home when they're someone in their family or
• 6:30
  Speaker 1: or just friends, neighbors. It's touched so many people. I mean,
• 6:36
  Speaker 1: I think I was last year when we were talking you.
• 6:41
  Speaker 1: I looked up the stats and there was something like
• 6:44
  Speaker 1: over fifty percent of the people that passed in our
• 6:46
  Speaker 1: community went through Journey Home and that is is amazing
• 6:53
  Speaker 1: and just I commend you all so much and all
• 6:57
  Speaker 1: the donors for Journey.
• 7:00
  Speaker 2: Yes, we wouldn't be here if it wasn't because that's
• 7:03
  Speaker 2: I mean, most of our money. We do get grants,
• 7:06
  Speaker 2: but the percentage of our donations are individuals like you
• 7:09
  Speaker 2: and I that are see it's a mission, it's a
• 7:13
  Speaker 2: passion and we are doing the right thing by caring
• 7:18
  Speaker 2: for people in their last thirty days. So thank you,
• 7:22
  Speaker 2: Thank you Bartlesville the area everything that you do for us,
• 7:26
  Speaker 2: because we are we are beyond blessed and we couldn't
• 7:29
  Speaker 2: be here without you.
• 7:30
  Speaker 3: So thank you so much.
• 7:33
  Speaker 1: And you know I want to focus on selling too much,
• 7:36
  Speaker 1: but if you want to support them and you're in
• 7:38
  Speaker 1: the market for a car, this is an opportunity to
• 7:41
  Speaker 1: do both at the same time.
• 7:42
  Speaker 3: By Toyota's this car you can buy so that there's that.
• 7:48
  Speaker 1: You or one of our pre owned too and make
• 7:52
  Speaker 1: a selection and hopefully, you know, we will have a winner.
• 7:55
  Speaker 1: And it's it is a great time of year. You know.
• 8:00
  Speaker 1: One of the things that is so important that duneus
• 8:04
  Speaker 1: is this connection community to the community, and you know,
• 8:09
  Speaker 1: it goes back generations to my grandmother and grandfather when
• 8:13
  Speaker 1: they came to Barlsville in nineteen forty one and they
• 8:17
  Speaker 1: had it was a dream of theirs to move to
• 8:20
  Speaker 1: a community like this and my grandfather had had the
• 8:22
  Speaker 1: dealership in the Tonkawa and they were expanding and Barlsville
• 8:28
  Speaker 1: was a big community, you know, and then you know,
• 8:30
  Speaker 1: it was a strange time when World War Two starting
• 8:33
  Speaker 1: later that year after they moved, and you know, lots
• 8:37
  Speaker 1: of things happened, but they started with that, you know,
• 8:41
  Speaker 1: sponsoring the baseball team, doing My grandmother was involved in
• 8:46
  Speaker 1: creating concern and to be you know in those you know,
• 8:49
  Speaker 1: so many organizations. The Mutual Girls Club was one of
• 8:53
  Speaker 1: her great organizations. She loved to support and was involved
• 8:58
  Speaker 1: in for decades. And the list just goes on and on,
• 9:02
  Speaker 1: and that's right. The Barlsville is This is one of
• 9:05
  Speaker 1: the themes of the show, and I love to talk
• 9:08
  Speaker 1: about it, just how Bartlesville has these examples over and
• 9:12
  Speaker 1: over again.
• 9:13
  Speaker 3: There's over five hundred nonprofits in Bartlesville.
• 9:17
  Speaker 1: That's amazing.
• 9:18
  Speaker 2: Yes that does count churches and things like that, but
• 9:21
  Speaker 2: that is I mean, we have we are so blessed
• 9:24
  Speaker 2: to be here. I mean, we've got past independence, we
• 9:27
  Speaker 2: have elder care. I mean, I'm waiting for a call
• 9:31
  Speaker 2: right now from Lighthouse because they're going to deliver some
• 9:33
  Speaker 2: wood to.
• 9:33
  Speaker 3: My house for my fireplace. I'm so excited.
• 9:36
  Speaker 1: We were excited to go to one of their going
• 9:39
  Speaker 1: see days this last summer. We sponsored one of those
• 9:42
  Speaker 1: and went down to Lighthouse and I got to have
• 9:45
  Speaker 1: lunch with it some of the folks that lived there,
• 9:48
  Speaker 1: and you know, it was just a revelation to me.
• 9:52
  Speaker 3: It really is.
• 9:53
  Speaker 2: I always say it's I didn't know is what they
• 9:56
  Speaker 2: call that, and that is absolutely if you haven't been
• 9:59
  Speaker 2: to it, lunch they do, I think once every two months,
• 10:02
  Speaker 2: but they give you a tour of the facility. But
• 10:04
  Speaker 2: there's so many things. We save all of our bottled water,
• 10:07
  Speaker 2: all of our bottles and cans, and that goes to
• 10:10
  Speaker 2: their mission fund. So anyway that our nonprofits can support
• 10:15
  Speaker 2: one another. The Bartleswell Community Foundation started a coffee connect
• 10:19
  Speaker 2: I think we've gone for two years now, and it's
• 10:22
  Speaker 2: all the nonprofits get together once a quarter and it's
• 10:25
  Speaker 2: things like that where you can talk about, hey, Lighthouse
• 10:28
  Speaker 2: will deliver a ricka wood for you for sixty bucks.
• 10:30
  Speaker 2: That's you know, I mean things like that saving your
• 10:33
  Speaker 2: pop can.
• 10:33
  Speaker 1: Right, And that is a thing about all of these
• 10:36
  Speaker 1: organizations they do seem to kind of line up and
• 10:39
  Speaker 1: not over overlapping each other too much and right, so
• 10:43
  Speaker 1: that there is this community network that.
• 10:45
  Speaker 2: You can with your pubbleeple coming together to create Bartlesville.
• 10:49
  Speaker 3: And what we mean to this community.
• 10:51
  Speaker 2: I mean, we truly are beyond blessed to have this
• 10:55
  Speaker 2: community and support and just friendships. And it's not, you know,
• 11:01
  Speaker 2: none of us are here for a competition of money.
• 11:04
  Speaker 2: It's absolutely how can I help your nonprofit succeed? You know,
• 11:09
  Speaker 2: if I have an abundance of something, I'm going to go,
• 11:12
  Speaker 2: you know, share that with somebody, and and that's that's
• 11:15
  Speaker 2: what's the best thing about Well.
• 11:17
  Speaker 1: And you know, and to be honest, a lot of
• 11:20
  Speaker 1: a lot of people that that don't have that much share,
• 11:23
  Speaker 1: you know, I mean, to be honest, that's a really
• 11:25
  Speaker 1: humbling to me when the people that have the least
• 11:28
  Speaker 1: are among the most generous of what they have exactly.
• 11:31
  Speaker 1: And you know that's Bartlesville has a lot of folks
• 11:35
  Speaker 1: like that too, that that are just generous at heart
• 11:38
  Speaker 1: and believe that it's the right thing to do. And
• 11:41
  Speaker 1: you know, there's an amazing community and a great example
• 11:45
  Speaker 1: at the Journey Home, and you know, there are so
• 11:48
  Speaker 1: many I mean, tomorrow we'll have go to the Youth
• 11:50
  Speaker 1: of the Year organization at the Boys and Girls Club,
• 11:52
  Speaker 1: which is one of my favorite favorite times, and we
• 11:57
  Speaker 1: get to go there and see what they do and
• 12:00
  Speaker 1: not just you know, see the wonderful facility they have,
• 12:03
  Speaker 1: but see the culmination of of some of some of
• 12:08
  Speaker 1: their members careers there as they've grad you know, moved
• 12:12
  Speaker 1: on through the years, and any of them competing in
• 12:15
  Speaker 1: the Youth of the Year speech contests or you know,
• 12:18
  Speaker 1: I've been going there for for you know, ten or
• 12:21
  Speaker 1: twelve years, and and uh, it's a it's just a
• 12:26
  Speaker 1: really heartwarming thing to see them talk about their experience
• 12:30
  Speaker 1: and and then you know a lot of them go on.
• 12:33
  Speaker 1: We've had some people go on to great uh careers
• 12:38
  Speaker 1: and all kinds of UH pathways for life and you know,
• 12:42
  Speaker 1: come back to Bartlesville and enrich our community even more.
• 12:45
  Speaker 1: And you know, it's it's one of those circles of
• 12:48
  Speaker 1: life that is so important that Bartlesville is you should
• 12:52
  Speaker 1: be really proud of of your community. Everyone out there
• 12:56
  Speaker 1: listening and we you know, we just hope to be
• 12:59
  Speaker 1: able to raise awareness of that and and kind of
• 13:03
  Speaker 1: be a be a supporter of that. That's that's one
• 13:05
  Speaker 1: of our missions at Dungeons and appreciate that. And what
• 13:11
  Speaker 1: else is going on? You guys usually have a Christmas party,
• 13:14
  Speaker 1: I think, and stuff like that.
• 13:16
  Speaker 2: We're pushing our employee Christmas party, employee volunteer Christmas party
• 13:20
  Speaker 2: to New Year's Eve because Okay, it's just kind of
• 13:22
  Speaker 2: crazy right now.
• 13:23
  Speaker 1: We've got a lot going to busy timing.
• 13:26
  Speaker 2: Is it is, so we we had it planned for
• 13:28
  Speaker 2: next week, but I'm like, it's just not going to work.
• 13:31
  Speaker 1: So yeah, Chang and Zug, I mean, you do have
• 13:35
  Speaker 1: a lot going.
• 13:36
  Speaker 2: Yes, So we signed up we're not going to be
• 13:39
  Speaker 2: in the Christmas parade this year boo, But we decided
• 13:43
  Speaker 2: to the Chamber is doing an event called Slay the
• 13:46
  Speaker 2: Ville and so if you sign up to work the
• 13:49
  Speaker 2: weekend then you can the Chamber will write your nonprofit
• 13:55
  Speaker 2: a five hundred dollars check.
• 13:56
  Speaker 3: So this is our weekend.
• 13:57
  Speaker 2: So we decided what better way to make money for
• 14:00
  Speaker 2: the Journey Home instead of you know, doing a float.
• 14:03
  Speaker 1: A little promotional exactly.
• 14:06
  Speaker 3: So we have this weekend. Yes, so come out to
• 14:09
  Speaker 3: the Chamber. We'll be there.
• 14:10
  Speaker 2: We're doing Friday, all day Saturday, and all day Sunday
• 14:14
  Speaker 2: this weekend and we'll be raising five hundred dollars from
• 14:16
  Speaker 2: the Chamber for the Journey Home. And so that'll be
• 14:19
  Speaker 2: this weekend, and we'll be there during.
• 14:22
  Speaker 3: The Christmas preade. So we're excited for the pre and
• 14:25
  Speaker 3: the post Christmas preade.
• 14:26
  Speaker 1: And the Chamber has great stuff going on down there.
• 14:30
  Speaker 3: That's another thing.
• 14:31
  Speaker 1: Yes, the Chamber of Chamber is fantastic. The parade we're
• 14:35
  Speaker 1: going to have our some of our team are working
• 14:38
  Speaker 1: on the float right now, I think for Dungeons.
• 14:41
  Speaker 2: Yeah, so that's Saturday, this Saturday, and then Dewey's Prede
• 14:44
  Speaker 2: is the next Saturday. And there's yeah, it's just there's
• 14:48
  Speaker 2: so much.
• 14:48
  Speaker 1: It's just hearing enough for our company Christmas party too,
• 14:51
  Speaker 1: which is always a fun time for us. Having it
• 14:55
  Speaker 1: at the dealership this year, which is fun for the team.
• 14:58
  Speaker 1: I think they it's always little bit better when we
• 15:01
  Speaker 1: do have it there. It's a little bit more work, yes,
• 15:04
  Speaker 1: but we seem to get more participation and the same
• 15:09
  Speaker 1: with us. Just more comfortable I think for people to
• 15:12
  Speaker 1: go to where they're.
• 15:13
  Speaker 3: Using with us.
• 15:14
  Speaker 2: Yeah, we have our Christmas party in the chapel and
• 15:16
  Speaker 2: it just kind of brings you together, that gives you
• 15:19
  Speaker 2: just kind of a warm and fuzzy, fuzzy feelings.
• 15:21
  Speaker 3: So that's where we do our So.
• 15:23
  Speaker 2: Yeah, it's easier when it's it's harder on us, but
• 15:26
  Speaker 2: it's easier to do it there because it's just everybody
• 15:29
  Speaker 2: feels good being there.
• 15:31
  Speaker 1: Well, that's awesome, and so other stuff going on. It
• 15:36
  Speaker 1: is toyotath On. As I said, we've just rounded the
• 15:39
  Speaker 1: first bend in toyotath On with the beginning of December.
• 15:42
  Speaker 1: There's a all the incentives that were started back in
• 15:46
  Speaker 1: mid November when toyodath On started continued or got better.
• 15:50
  Speaker 1: We've got more interest rates, specials, we've got great inventory
• 15:54
  Speaker 1: right now. Really our best inventory of the year. We're
• 15:59
  Speaker 1: still having to trade and wheel and deal for you know,
• 16:02
  Speaker 1: to get that perfect car for people. But now that
• 16:04
  Speaker 1: we have a few more in stock, that's more possible.
• 16:08
  Speaker 1: So give us a shout. Let us know what you're
• 16:11
  Speaker 1: interested in. We certainly are there to serve the community
• 16:14
  Speaker 1: and help you get a car with a and have
• 16:17
  Speaker 1: a great experience doing it. We had a customer come
• 16:20
  Speaker 1: in last week and uh she uh when she said
• 16:26
  Speaker 1: that she she came back to buy her Grand Highlander
• 16:30
  Speaker 1: because she didn't get the salesman ick. Oh wow. And
• 16:37
  Speaker 1: then her husband came back and got a Tacoma. So
• 16:40
  Speaker 1: that's what we like, is you know, and and we
• 16:43
  Speaker 1: promise no salesman ick. And you know, I think we
• 16:47
  Speaker 1: are our non commissioned sales team. Both the sales person
• 16:53
  Speaker 1: you talk to and the sales managers none of them
• 16:55
  Speaker 1: are paid commission so they're not motivated by you know,
• 16:59
  Speaker 1: the gross we make selling a car. That of course
• 17:02
  Speaker 1: we have to make a profit, and you know, and
• 17:04
  Speaker 1: the and the you know, we need our customers. We
• 17:09
  Speaker 1: can't do it without people being loyal to us. And
• 17:14
  Speaker 1: but at the same time, we just feel like we
• 17:16
  Speaker 1: want our team to be lined up with your needs
• 17:18
  Speaker 1: to be focused on what you you're serving, you being
• 17:22
  Speaker 1: part of, you know, helping you buy a car, rather
• 17:25
  Speaker 1: than trying to manipulate the situation to maximize our pay.
• 17:30
  Speaker 1: And you know, that's something that I believed in, you know.
• 17:34
  Speaker 1: I when I kind of made that decision to get
• 17:38
  Speaker 1: in the car business, I was kind of in the
• 17:41
  Speaker 1: midlife I'd been I was an English major in college.
• 17:45
  Speaker 1: I was a newspaper reporter and a fundraiser for a
• 17:49
  Speaker 1: few years, and then I wrote had a business where
• 17:52
  Speaker 1: I did corporate communication, wrote newsletters for nonprofits and businesses
• 17:58
  Speaker 1: and things, and and my father and his general manager
• 18:03
  Speaker 1: started recruiting me into the business. And I wasn't really sure,
• 18:07
  Speaker 1: you know, because of the kind of some of the
• 18:08
  Speaker 1: stereotype and and the legacy thing was kind of a
• 18:13
  Speaker 1: you know, it's it has a dual edged sword there.
• 18:16
  Speaker 1: You know, it has its great part of continuing this
• 18:20
  Speaker 1: great legacy we have and the community stuff we do,
• 18:24
  Speaker 1: but you know, it's it's also you know, it was
• 18:26
  Speaker 1: kind of a predestiny thing, and I didn't I didn't
• 18:30
  Speaker 1: want to do that, but but I did decide that
• 18:32
  Speaker 1: I would do it under you know, my own terms.
• 18:34
  Speaker 1: And we've been you know, that's I've been very steadfast
• 18:39
  Speaker 1: that through the years. And and my son is with us,
• 18:43
  Speaker 1: and and you know, it is a family business, and
• 18:46
  Speaker 1: we really you know, we we look at all our
• 18:50
  Speaker 1: employees and customers as an extension of our family and
• 18:53
  Speaker 1: the community as a whole. And we don't have a
• 18:57
  Speaker 1: large business. We're a very small local company, you know,
• 19:01
  Speaker 1: smaller even without the Ford Dealership than we used to be,
• 19:05
  Speaker 1: but in a way makes us more nimble, I think,
• 19:08
  Speaker 1: and able to do these things that make us really unique.
• 19:12
  Speaker 1: And hopefully the community recognizes that our business has been
• 19:17
  Speaker 1: through like the nonprofit world, you know, in the last
• 19:20
  Speaker 1: few years, things just continue to change. I'm sure it's
• 19:23
  Speaker 1: harder to now than it was ten or fifteen, twenty
• 19:27
  Speaker 1: years ago, just because in the way life is.
• 19:31
  Speaker 3: Harder, right, Yeah, Your gery bills are.
• 19:34
  Speaker 1: Inflation, yeah, everyone, you know, we see that in our customers,
• 19:40
  Speaker 1: you know, as you know, trying to match up the
• 19:42
  Speaker 1: car with their needs and with higher interest rates and
• 19:45
  Speaker 1: the rising cost of vehicles. I can't control that stuff,
• 19:48
  Speaker 1: you know. All I can do is help you with
• 19:51
  Speaker 1: guide you through that process to get the best deal possible.
• 19:55
  Speaker 2: Don't bring about your service department, twitness service department is phenomenal.
• 20:00
  Speaker 3: I mean they truly I yeah.
• 20:02
  Speaker 1: That's that's the secret sauce. I see in a cliche
• 20:07
  Speaker 1: for that because that, you know, the sale is kind
• 20:10
  Speaker 1: of a big thing and it is a big purchase
• 20:12
  Speaker 1: for people. But at the same time, what keeps people
• 20:15
  Speaker 1: coming back is they're the service and our our service
• 20:18
  Speaker 1: team they're great. You know, they were really proud to
• 20:21
  Speaker 1: have a lot of people that have been there a
• 20:23
  Speaker 1: long time that kind of drive that culture. You know,
• 20:27
  Speaker 1: our you know, our shop Forman Jake but has been
• 20:31
  Speaker 1: there pretty much his whole adult life. I mean he's
• 20:33
  Speaker 1: not really an old man, but he started as a
• 20:37
  Speaker 1: as an apprentice and went through a Toyota training and
• 20:41
  Speaker 1: he's master certified and and he brings all the other
• 20:45
  Speaker 1: young guys with him and brings them, you know, trying
• 20:47
  Speaker 1: to help them find their place, and that that great
• 20:50
  Speaker 1: career to be because it's not just a mechanic anymore.
• 20:55
  Speaker 1: They have to be really technical, computer savvy. And then
• 21:00
  Speaker 1: our our service advisors, you know, they they deal with
• 21:05
  Speaker 1: a very complex situation a lot of times, you know,
• 21:09
  Speaker 1: it's a there's a lot of volume they deal with
• 21:11
  Speaker 1: lots of people every day and often the problems involved
• 21:16
  Speaker 1: and sometimes it's it's hard to explain to people what
• 21:21
  Speaker 1: is going to happen. And you know, so being able
• 21:23
  Speaker 1: to you know, create those proper expectations, be honest and
• 21:29
  Speaker 1: and uh you know true, you know, true to the
• 21:32
  Speaker 1: customer's needs like we are in sales and service too,
• 21:35
  Speaker 1: is really really important to us. And and that happens
• 21:38
  Speaker 1: to you, right, not just in service, but our parts department,
• 21:41
  Speaker 1: our office, the body shop, our detailed department. They all
• 21:45
  Speaker 1: i know share those values. That's uh, that's one of
• 21:49
  Speaker 1: the neat things about being small is we kind of
• 21:51
  Speaker 1: can be uh you can be sure of that. And
• 21:54
  Speaker 1: they're a little bit more intentional about being you know,
• 21:58
  Speaker 1: this small, smaller organization in a world where you know,
• 22:02
  Speaker 1: at so many of our of the big our competition
• 22:05
  Speaker 1: or big dealers that have multiple car dealerships and you
• 22:08
  Speaker 1: know a lot of consolidation on our industry and it
• 22:13
  Speaker 1: is there's a lot of change, but we're ready for
• 22:16
  Speaker 1: it and excited for next year. And but but we've
• 22:19
  Speaker 1: got to get through this year. And Toyota than incentives
• 22:23
  Speaker 1: and you know this kind of this time of year,
• 22:24
  Speaker 1: it's really everyone is busy and we have everyone's out,
• 22:29
  Speaker 1: got stuff to do. There's so many things going on
• 22:31
  Speaker 1: just this weekend. I can't begin to list them all.
• 22:35
  Speaker 1: But at the same time, you know this, we'll get
• 22:38
  Speaker 1: through this. And if you do our shopping for a
• 22:41
  Speaker 1: car and reach out to us, we'll make it. You know,
• 22:44
  Speaker 1: we try to be just as fast and friendly as possible.
• 22:47
  Speaker 1: And people, uh, you know, really people, local people helping
• 22:51
  Speaker 1: local people through that process and really proud of that.
• 22:54
  Speaker 1: And and then this month too, you get to help
• 22:58
  Speaker 1: organizations uh like yours, and and you know that'll be
• 23:03
  Speaker 1: so so rewarding at us to you know, have another winner,
• 23:08
  Speaker 1: and I'm sure journey Home will be a part of
• 23:11
  Speaker 1: that consideration.
• 23:13
  Speaker 3: Well, we appreciate that. We greatly appreciate that.
• 23:16
  Speaker 1: So so talk a little bit more about you know
• 23:20
  Speaker 1: those people are and maybe they don't know how to
• 23:23
  Speaker 1: how they people get to you, how does that work?
• 23:27
  Speaker 1: And because you know you said they have there's some
• 23:29
  Speaker 1: requirements before you can't just call and say, hey, I
• 23:32
  Speaker 1: need a bed, yeah, and there are certain things that
• 23:34
  Speaker 1: have to be in place before that.
• 23:36
  Speaker 2: And then so we got a lot of referrals from
• 23:39
  Speaker 2: the hospital, like like I said, when I was looking
• 23:41
  Speaker 2: at my stats coming through, We've got about fifty percent
• 23:43
  Speaker 2: come from a hospital.
• 23:45
  Speaker 3: It's not it's not mainly Jane Phillips.
• 23:47
  Speaker 2: We get a lot of Tulsa hospitals too that you
• 23:49
  Speaker 2: know something, they've sent them out to Tulsa for extended
• 23:53
  Speaker 2: care and a lot of times they'll come back home
• 23:55
  Speaker 2: to the Journey Home. So we get lots of referrals
• 23:58
  Speaker 2: from the hospital. We have local hospices that we work with,
• 24:03
  Speaker 2: but sometimes, you know, people take their loved ones home
• 24:06
  Speaker 2: and they think that they can do it, and and they.
• 24:08
  Speaker 3: Just it's so exhausting.
• 24:10
  Speaker 2: You're up every two hours when you are sleeping, your
• 24:12
  Speaker 2: eyes open, worried what's going on.
• 24:16
  Speaker 1: It's hard to predict how long that's going to take
• 24:19
  Speaker 1: and what that's going.
• 24:19
  Speaker 3: To be exactly.
• 24:20
  Speaker 2: This community has got some fantastic hospice nurses and so
• 24:24
  Speaker 2: that's another thing is that you know, speak to your
• 24:27
  Speaker 2: hospice nurse, let them know that when the time comes,
• 24:29
  Speaker 2: I would like to go to the Journey Home. So
• 24:31
  Speaker 2: your hospice nurse is going to be a huge coordinator
• 24:34
  Speaker 2: in that. The hospital is going to be a huge
• 24:36
  Speaker 2: coordinator in that. So those are kind of the main ways.
• 24:40
  Speaker 2: You know, we do get calls from family occasionally at
• 24:43
  Speaker 2: that point we just turn around and call the hospice
• 24:44
  Speaker 2: and say where are they at? Are they you know,
• 24:47
  Speaker 2: in our terms, or are they journey home appropriate? Are
• 24:49
  Speaker 2: they you know? Are they a little bit further out?
• 24:52
  Speaker 2: But hey, just know that when they're when they're ready,
• 24:56
  Speaker 2: this is what they want to do.
• 24:57
  Speaker 3: This is their game plan.
• 24:59
  Speaker 2: And we try to you know, have beds ready and
• 25:01
  Speaker 2: things like that. But there are times that there is
• 25:03
  Speaker 2: a waiting list. There are times it's kind of quiet
• 25:06
  Speaker 2: in the house. So it's just it's the way that
• 25:09
  Speaker 2: the hospice world works. Like I said, we went into
• 25:12
  Speaker 2: Thanksgiving Day with five people in the house and that's
• 25:15
  Speaker 2: you know, that's a hard time. And we we really
• 25:19
  Speaker 2: work on trying to have a nice meal on Thanksgiving Day,
• 25:21
  Speaker 2: on Christmas Day, trying to have a nice meal.
• 25:24
  Speaker 3: I was very new as a director, and we did
• 25:27
  Speaker 3: a meal. We just kind of threw it together ourselves.
• 25:29
  Speaker 2: And a gentleman came through and I said, you know,
• 25:32
  Speaker 2: we will have lunch at noon today and his mother
• 25:36
  Speaker 2: was being admitted that morning. He said, wow, he said,
• 25:39
  Speaker 2: I didn't think we were going to have Thanksgiving this year.
• 25:42
  Speaker 2: So that has rang true to me ever since. It
• 25:45
  Speaker 2: may I'll be the director for ten years. That has
• 25:48
  Speaker 2: been rang true to me ever since. Is you know,
• 25:51
  Speaker 2: their life has shattered, but we at least can put
• 25:55
  Speaker 2: them around a table together to enjoy a meal and
• 25:58
  Speaker 2: have something from them. You're in this unfamiliar territory that
• 26:02
  Speaker 2: they're trudging through and trying to have those last those
• 26:06
  Speaker 2: last conversations and love on their loved ones.
• 26:09
  Speaker 3: So we make it a point to.
• 26:11
  Speaker 1: Focus on that rather than all other stuff that has
• 26:14
  Speaker 1: to happen. You guys, take that vote yes a lot
• 26:18
  Speaker 1: of I mean, I'm sure people don't think about all
• 26:20
  Speaker 1: the stuff that toes into that and that your staff
• 26:23
  Speaker 1: has to do to make sure they're well cared for.
• 26:26
  Speaker 2: And my staff, I am telling you, I mean just
• 26:29
  Speaker 2: like your your service department and everything else.
• 26:31
  Speaker 3: I'm you know, I don't make a name for myselves.
• 26:33
  Speaker 3: They do.
• 26:35
  Speaker 2: They are absolutely the reason why we have succeeded and
• 26:38
  Speaker 2: gone to where we are because they are.
• 26:40
  Speaker 1: Dollience required to be strong in that. I'm sure it's
• 26:43
  Speaker 1: so rewarding in many ways, but it's also got to
• 26:47
  Speaker 1: have to take a toll.
• 26:49
  Speaker 3: It does, it does We have a counselor that comes
• 26:50
  Speaker 3: in weekly.
• 26:51
  Speaker 2: Just you know, she was really there whenever we had
• 26:54
  Speaker 2: our young guest, and she's always there for my for
• 26:59
  Speaker 2: every everyone of us.
• 27:00
  Speaker 3: Because it does it just you know, this is what
• 27:03
  Speaker 3: we deal with.
• 27:03
  Speaker 2: And if it becomes if it becomes second nature, then
• 27:06
  Speaker 2: you need to find another job because that's.
• 27:09
  Speaker 3: Not you know, what we're dealing with every day. It's
• 27:12
  Speaker 3: not normal.
• 27:13
  Speaker 1: That's right now, you can't be normalized. Right, that's a
• 27:16
  Speaker 1: good point. Right. Well, thank you so much for coming
• 27:19
  Speaker 1: in and joining me and help making for a great show.
• 27:22
  Speaker 1: And hopefully everyone enjoyed learning more about Journey Home. And
• 27:27
  Speaker 1: I just encourage you all to support there. I'm sure
• 27:30
  Speaker 1: they could use some donations to help get that sprinkler
• 27:32
  Speaker 1: system into the Sperry Home and get that open. And
• 27:36
  Speaker 1: if we if you are interested in a new vehicle
• 27:40
  Speaker 1: you we're used or good service, come on out to donge.
• 27:43
  Speaker 3: Just buy the Highlander.
• 27:44
  Speaker 2: Bring it by so I can go smell it and
• 27:46
  Speaker 2: feel it. That's my dream cars. I want a new one.
• 27:50
  Speaker 1: But if somebody wants a Christmas present.
• 27:53
  Speaker 3: Oh do you hear that? Do you hear that? Honey?
• 27:58
  Speaker 3: Thank you, thank you so much.
• 28:01
  Speaker 1: And folks, you've been watching and listening to car Talk
• 28:04
  Speaker 1: right here on K one, the one you trust.
• 28:07
  Speaker 4: Nype bombs in Washington the day before the attack on
• 28:10
  Speaker 4: the US Capitol in twenty twenty one CBS. The Scott MacFarlane.
• 28:14
  Speaker 5: Police have been clear those devices were discovered just as
• 28:18
  Speaker 5: the rioters were approaching the Capitol January sixth, and detoured
• 28:22
  Speaker 5: and distracted police at a sensitive and dangerous moment, allowing
• 28:26
  Speaker 5: the riotous mob to get further access to the Capitol
• 28:29
  Speaker 5: grounds and eventually the Capitol itself.
• 28:31
  Speaker 4: Nobody was hurt before the bombs were rendered safe near
• 28:35
  Speaker 4: the offices of the Democratic and Republican National Committees. A
• 28:39
  Speaker 4: damaging report to out today that's expected to say Defense
• 28:42
  Speaker 4: Secretary Pete Hegseeth could have been