Latest / One on One With a Professional / CAR TALK with BRAD DOENGES 9-10-26

Transcript

CAR TALK with BRAD DOENGES 9-10-26 · One on One With a Professional

• 0:00
  Speaker 1: We didn't have to do the hail dance. Good morning, friends.
• 0:03
  Speaker 2: It sure is nice to have some rain and a
• 0:05
  Speaker 2: cooler day on store.
• 0:07
  Speaker 1: Mm-hmm. It's been long overdue, I think. Oh, indeed. Indeed.
• 0:14
  Speaker 2: It was interesting this morning listening to the thunder, and
• 0:18
  Speaker 2: it was kind of cool.
• 0:21
  Speaker 1: Almost forgot what it sounded like. It's still raining, and.
• 0:23
  Speaker 2: I think we'll get a good, nice soaking today, it
• 0:27
  Speaker 2: seems like, and Should be nice and cool tomorrow morning. Yep. And, uh, yeah,
• 0:32
  Speaker 2: we've been, uh, we're off to a busy start this
• 0:34
  Speaker 2: September at the dealership and it's very busy around the
• 0:37
  Speaker 2: community as it always is. As things get going again
• 0:41
  Speaker 2: in September, uh, school's back, football season's on, got the
• 0:45
  Speaker 2: softball season going, got lots of events, uh, got tomorrow night.
• 0:50
  Speaker 2: Ability Works, the fund, is having their big fundraiser at
• 0:54
  Speaker 2: the country club.
• 0:56
  Speaker 1: And, uh, They do such great work.
• 0:59
  Speaker 2: With intellectual and development disabilities, trying to help people reach
• 1:04
  Speaker 2: their potential and helping them with daily living skills and
• 1:08
  Speaker 2: employment skills. It's a great, great organization. And then tomorrow night,
• 1:13
  Speaker 2: we had concern on a few weeks ago, their battle
• 1:17
  Speaker 2: in Bartlesville. Kind of a unique event, the lip sync competition.
• 1:21
  Speaker 1: There you go.
• 1:25
  Speaker 2: Concern is a great organization too. Churches United for Community Concern.
• 1:31
  Speaker 2: They provide support for individuals and families who lack resources
• 1:35
  Speaker 2: for urgent services and those who are unable to manage
• 1:38
  Speaker 2: their finances. So all kinds of things from food to
• 1:42
  Speaker 2: money to money planning. Everything that goes along with it.
• 1:48
  Speaker 2: It's all started from a group through the churches in Bartlesville,
• 1:54
  Speaker 2: getting together and creating this united organization. And now it's
• 1:59
  Speaker 2: continued now for many decades. Great stuff going on. I
• 2:04
  Speaker 2: was looking at the community calendar on the chamber website.
• 2:08
  Speaker 1: There's so much more.
• 2:09
  Speaker 2: We've got the book club play that Bartlesville is having
• 2:14
  Speaker 2: this weekend.
• 2:15
  Speaker 1: We've got....
• 2:17
  Speaker 2: We had this interesting event on a year or two ago,
• 2:21
  Speaker 2: the Sky Trail Adventure Challenge.
• 2:24
  Speaker 1: Oh, yeah, with Phillip.
• 2:25
  Speaker 2: Yeah, Phillip Frank, yeah. Yeah, and that's Saturday morning out
• 2:30
  Speaker 2: at the Boy Scout Park on the way to the Toposka.
• 2:38
  Speaker 2: And it's a great event, kind of different. You check
• 2:41
  Speaker 2: that out. The Civitan Club has their paddle party. And
• 2:47
  Speaker 2: then getting going with the races this fall. The Just
• 2:50
  Speaker 2: for Today 5K Fun Run is.
• 2:54
  Speaker 1: On, I think it's on Sunday. And then Run the
• 2:56
  Speaker 1: Streets is next weekend.
• 2:58
  Speaker 2: We've got Music on the Lawn at Frank Phillips' home
• 3:02
  Speaker 2: on September 15th. The Oldies and Goodies Car Show is
• 3:05
  Speaker 2: right around the corner. And that's just in the next
• 3:08
  Speaker 2: week or so.
• 3:09
  Speaker 1: Oh, my gosh. When they say fall events, they weren't kidding.
• 3:14
  Speaker 1: Keeps us busy.
• 3:17
  Speaker 2: I'm headed off Tuesday to the Toyota National Dealer meeting, too.
• 3:21
  Speaker 1: So I won't be here for next week's show. And
• 3:24
  Speaker 1: I'll see if I can get William or someone else
• 3:28
  Speaker 1: to come. Another tall person. We'll see.
• 3:32
  Speaker 2: Can't promise that. But it's always a fun event. This
• 3:37
  Speaker 2: is Toyota's big national event. meeting for dealers. We get
• 3:41
  Speaker 2: a glimpse at future product. We talk about what's been
• 3:45
  Speaker 2: going on, how they're handling different, you know, just going
• 3:51
  Speaker 2: to market.
• 3:51
  Speaker 1: And, you know.
• 3:53
  Speaker 2: The big issue in Toyota these last few years, and
• 3:57
  Speaker 2: it has not let up, is, you know, we just
• 4:00
  Speaker 2: The high demand for Toyotas and just not being able
• 4:04
  Speaker 2: to build enough of the most popular vehicles. We do
• 4:07
  Speaker 2: have a pretty good selection of trucks, and they're very popular, Tundra, Tacoma. But,
• 4:13
  Speaker 2: you know, things like RAV4, Camry, Corolla, really are bread
• 4:18
  Speaker 2: and butter. You know, we almost never have them on
• 4:20
  Speaker 2: the ground this month. When I last looked, we had
• 4:24
  Speaker 2: 15 or 16 Toyotas on the ground.
• 4:27
  Speaker 1: Our objective is 33.
• 4:30
  Speaker 2: So there are going to be a bunch more arriving.
• 4:35
  Speaker 2: They come and go really fast. We've got a great
• 4:39
  Speaker 2: selection of really been building our inventory of 4Runner. So
• 4:45
  Speaker 2: if that's something you're interested in, you can come take
• 4:48
  Speaker 2: a look at those. People do like to see the
• 4:52
  Speaker 2: vehicle before they buy it, and sometimes that's hard. But
• 4:54
  Speaker 2: we'll do the best we can when one comes in.
• 4:58
  Speaker 2: I'll get you to take a chance before we deliver
• 5:00
  Speaker 2: it to the customer that's pre-purchased it.
• 5:04
  Speaker 1: You have to take a look-see.
• 5:06
  Speaker 2: Yeah, and we've got cool, one of the 4Runners we
• 5:10
  Speaker 2: have is a Trail Hunter, which is.
• 5:12
  Speaker 1: A new trim level for 4Runner, and it is super cool.
• 5:16
  Speaker 2: It's got all the off-road stuff, very cool vehicle, very, very,
• 5:24
  Speaker 2: that's a, a snorkel on it.
• 5:26
  Speaker 1: Um, perfect for this weather.
• 5:28
  Speaker 2: And if you're going, you've got to go through the,
• 5:31
  Speaker 2: the Creek on your way to town from home. Uh,
• 5:35
  Speaker 2: this is your vehicle. Uh, it takes, it's, it's, it
• 5:39
  Speaker 2: gets its air from up above the, the door line.
• 5:43
  Speaker 2: And instead of out of the traditional air, air, uh, system.
• 5:48
  Speaker 2: So it's, it is super cool. Uh, great looking vehicle. Uh,
• 5:53
  Speaker 2: And lots of other great vehicles. One thing I thought
• 5:57
  Speaker 2: we'd talk a little bit about today is, you know,
• 5:59
  Speaker 2: what makes Dunges Toyota different.
• 6:02
  Speaker 1: We try to keep it simple at Dunges.
• 6:05
  Speaker 2: It starts with our market-based pricing and our non-commissioned sales team.
• 6:09
  Speaker 2: So what market-based pricing is, is we have tools that
• 6:13
  Speaker 2: allow us to see what vehicles really are selling for
• 6:16
  Speaker 2: rather than how they're advertised.
• 6:18
  Speaker 1: We discount our cars regularly. from the get go.
• 6:22
  Speaker 2: Uh, we, we don't, you know, play a lot of games,
• 6:25
  Speaker 2: mark them up so we can go back and forth
• 6:28
  Speaker 2: a bunch of times and, and then finally come to
• 6:30
  Speaker 2: an agreement. We tried to take and make it as
• 6:32
  Speaker 2: simple and easy as possible. It doesn't mean that there's
• 6:35
  Speaker 2: not some flexibility. We still negotiate, but, but there's a
• 6:39
  Speaker 2: lot less than often people think. Um, we've got, uh,
• 6:43
  Speaker 2: our team because they are non-commissioned. They're focused on you.
• 6:46
  Speaker 2: They really, uh, They don't worry about the profit that
• 6:52
  Speaker 2: we make selling the car. That's not in their pay
• 6:54
  Speaker 2: plan at all. Of course, we need to make a profit, but.
• 6:57
  Speaker 1: That's not what motivates them.
• 6:59
  Speaker 2: They really want to take care of their customers and
• 7:02
  Speaker 2: guide you through the purchase process and save you time
• 7:04
  Speaker 2: and money. We had a customer recently who said they
• 7:11
  Speaker 2: had actually bought one, and then they came back for
• 7:14
  Speaker 2: a second vehicle in the family, and they They told
• 7:17
  Speaker 2: us that the reason they did that is they didn't
• 7:19
  Speaker 2: get the salesman ick.
• 7:21
  Speaker 1: Good. That's a lot of the gold.
• 7:24
  Speaker 2: People might know what that is. There's great comments in
• 7:31
  Speaker 2: our Google reviews if you want to go out and
• 7:34
  Speaker 2: take a look at those before you engage with us.
• 7:37
  Speaker 2: Lots of great comments from people from far and wide
• 7:41
  Speaker 2: that have worked with us on their vehicle purchase. We
• 7:45
  Speaker 2: do really try to to walk the talk on that too.
• 7:49
  Speaker 2: You hear a lot of people saying they do that
• 7:51
  Speaker 2: in the car business, but it's real at Dunge's because
• 7:55
  Speaker 2: of our great team and, and how we organize our, our,
• 8:00
  Speaker 2: our sales process and the whole dealership really, you know, the, the,
• 8:05
  Speaker 2: some of the, there's been some news recently about reinforcement
• 8:10
  Speaker 2: actions by the federal trade commission on, on all kinds
• 8:14
  Speaker 2: of advertising where pricing is not consistent. And this isn't
• 8:20
  Speaker 2: a deal for Dunge's because we've always been very consistent.
• 8:23
  Speaker 2: We have no dock fee. We don't do dealer add-ons.
• 8:28
  Speaker 2: I mean, if you want to add window tint, you
• 8:30
  Speaker 2: can do that.
• 8:31
  Speaker 1: But you're in charge on that.
• 8:34
  Speaker 2: You know, so we're still– You know, they've they've Oklahoma
• 8:40
  Speaker 2: Motor Vehicle Commission just recently updated our advertising rules in
• 8:44
  Speaker 2: the state of Oklahoma to align with the Federal Trade Commission.
• 8:47
  Speaker 1: And none of this is particularly new. It's always been
• 8:50
  Speaker 1: the way, you know, how we're supposed to do it.
• 8:53
  Speaker 2: But a lot of times, you know, they would put
• 8:56
  Speaker 2: a price and not put their documentation fee in there
• 8:59
  Speaker 2: or not add the dealer add ons to the price.
• 9:03
  Speaker 1: You know, I still hear horror stories and and.
• 9:07
  Speaker 2: And, you know, just this morning I went out and
• 9:10
  Speaker 2: looked at some websites to see what I could see.
• 9:12
  Speaker 2: And most of them, they're all pretty much all complying
• 9:15
  Speaker 2: with the letter of the law. But they still have
• 9:18
  Speaker 2: these things they do, kind of a show game where
• 9:21
  Speaker 2: they entice you with these offers.
• 9:25
  Speaker 1: You know, I.
• 9:26
  Speaker 2: Saw one this morning where they were off on 0% interest.
• 9:33
  Speaker 1: On a Tundra, a Toyota Tundra.
• 9:35
  Speaker 2: Mm-hmm. And in the very small fine print below, it
• 9:39
  Speaker 2: said that is a buy-down offer, and it may affect the.
• 9:45
  Speaker 1: Price of the vehicle.
• 9:46
  Speaker 2: So just be aware how that works is we can
• 9:51
  Speaker 2: buy with the bank. Once you're approved, the dealer can
• 9:54
  Speaker 2: pay to lower the interest rate to anything we want.
• 9:58
  Speaker 2: We can offer you 0%. on any Tundra, but we're
• 10:02
  Speaker 2: not going to say 0% and show you a $ 3, 000
• 10:06
  Speaker 2: or $ 4, 000 discount.
• 10:07
  Speaker 1: On the vehicle and then take that away from you.
• 10:11
  Speaker 2: It's a switcheroo thing where they're offering you an enticing offer.
• 10:16
  Speaker 2: You assume I can get the 0% on the advertised
• 10:19
  Speaker 2: price That's not.
• 10:20
  Speaker 1: Necessarily the case. Wow. You know, there's just other ways
• 10:26
  Speaker 1: they do it.
• 10:26
  Speaker 2: I saw an offer for a thing called Engines for Life. Normally,
• 10:32
  Speaker 2: that's a warranty, obviously. And there's one offered by a
• 10:38
  Speaker 2: company called BG Products. They're a good company. We sell
• 10:41
  Speaker 2: BG Products. We can actually... offer the same Engines for
• 10:45
  Speaker 2: Life product, but we're very transparent about it. In order
• 10:48
  Speaker 2: to get the BG product Engines for Life warranty, you
• 10:52
  Speaker 2: have to follow the BG product's maintenance recommendations and use
• 10:57
  Speaker 2: their products in all of your maintenance intervals.
• 11:00
  Speaker 1: That's the only way they can do it. That's right.
• 11:04
  Speaker 2: So we don't say, here, Engines for Life, you get
• 11:08
  Speaker 2: this for no cost just by buying from us, and
• 11:11
  Speaker 2: then you find out later, well, that makes my my
• 11:14
  Speaker 2: oil change costs quite a bit more and that I've
• 11:18
  Speaker 2: got to do the, the brake flushes, the radiator flushes,
• 11:23
  Speaker 2: everything they recommend, which, you know, sometimes are necessary to
• 11:28
  Speaker 2: maintain your vehicle. We do, like I said, we do
• 11:30
  Speaker 2: offer them, but, but it's how it's presented and offered
• 11:33
  Speaker 2: to the customer that I think gets misleading.
• 11:38
  Speaker 1: Yeah.
• 11:38
  Speaker 2: I had mentioned before the dealer add-ons thing. This is,
• 11:42
  Speaker 2: You know, it's stuff like we mentioned, tent. But there's
• 11:47
  Speaker 2: other strange things. A lot of times they'll put together
• 11:49
  Speaker 2: a package and say it's a, you know, a blank
• 11:52
  Speaker 2: dealer protection package or something. It comes with things like
• 11:58
  Speaker 2: cup holder protectors. Have you ever thought, well, boy, I
• 12:03
  Speaker 2: sure need to protect my cup holder.
• 12:05
  Speaker 3: That's right up there with the left-handed monkey wrench.
• 12:09
  Speaker 2: But, of course, if you want a cup holder protector,
• 12:11
  Speaker 2: I suppose, yes, if you have a thing you put
• 12:13
  Speaker 2: in there that kind of scuffs it up, that might
• 12:16
  Speaker 2: be nice if you were wanting to protect your cup
• 12:19
  Speaker 2: holder or your cup.
• 12:21
  Speaker 1: Yeah, some people, you know.
• 12:24
  Speaker 2: But I'm not going to show you a price on
• 12:27
  Speaker 2: your vehicle with a discount. And then add back my
• 12:32
  Speaker 2: dock fee and some cup holder protectors and window tint
• 12:35
  Speaker 2: and door sill protectors.
• 12:38
  Speaker 1: And on and on and on. Sometimes a thousand or
• 12:42
  Speaker 1: more dollars.
• 12:43
  Speaker 2: I'm a little obsessed with this subject.
• 12:49
  Speaker 1: I do mystery shopping. Oh, okay. So I reach out
• 12:52
  Speaker 1: to dealers. I reach out to my.
• 12:55
  Speaker 2: Sales team to see how they respond to leads and
• 12:58
  Speaker 2: what they say.
• 12:59
  Speaker 1: And ask questions. You're the undercover car guy. Yeah. We
• 13:04
  Speaker 1: ought to be doing a little video. I thought about
• 13:08
  Speaker 1: doing video. Little reels, you know, for the social media.
• 13:12
  Speaker 2: That'd be cool. You know, dealers have done that. And
• 13:16
  Speaker 2: sometimes they get in trouble with their friends.
• 13:20
  Speaker 1: In the business. I think on the show here I
• 13:27
  Speaker 1: can talk.
• 13:27
  Speaker 2: About it pretty safely and I'm sure somebody will listen
• 13:31
  Speaker 2: and say hey you should listen to what he said
• 13:36
  Speaker 2: but you're all my friends here in Bartlesville but the
• 13:45
  Speaker 2: I was dealing with a dealer down in Texas a
• 13:48
  Speaker 2: large dealer and they had They had a huge discount
• 13:52
  Speaker 2: on the vehicle. But then they did start adding up
• 13:56
  Speaker 2: different things, and I couldn't pin them down. And finally,
• 14:01
  Speaker 2: I was trying not to give them my contact information,
• 14:04
  Speaker 2: and they finally said, well, to get you a real price,
• 14:07
  Speaker 2: I need to know your address. And that just made
• 14:11
  Speaker 2: me even more skeptical. But what we were talking about
• 14:14
  Speaker 2: was their $ 2, 500 dealer add-on, I was wanting to buy
• 14:20
  Speaker 2: that vehicle for the price they advertised, but I didn't
• 14:23
  Speaker 2: want this other stuff. And he said, basically, no way, Jose,
• 14:28
  Speaker 2: you cannot do that. So anyway, that's what's not simple.
• 14:33
  Speaker 2: We try to be straightforward and straightforward pricing. We also
• 14:39
  Speaker 2: give you great tools to help you shop.
• 14:41
  Speaker 1: So one of the places where there's a lot.
• 14:45
  Speaker 2: Of sometimes confusion by the consumer in the sales process
• 14:50
  Speaker 2: is in the different, you know, when you start negotiating,
• 14:53
  Speaker 2: you've got the price of the vehicle, your trade-in, the
• 14:57
  Speaker 2: interest rate and term of the loan if you're going
• 15:00
  Speaker 2: to finance the vehicle.
• 15:03
  Speaker 1: You know, there's these other issues we talked about, like
• 15:05
  Speaker 1: the dealer add-ons and all these other things.
• 15:08
  Speaker 2: So, you know, what they try to do is get
• 15:10
  Speaker 2: you to focus on one thing, and then they move
• 15:13
  Speaker 2: money around from within the dealer to show you more
• 15:17
  Speaker 2: through what they call trade allowance on your trade-in. Or,
• 15:21
  Speaker 2: you know, they may actually raise the price of the
• 15:24
  Speaker 2: car then and show more for the trade, but they're
• 15:29
  Speaker 2: moving it from the other price.
• 15:31
  Speaker 1: A lot of moving parts there.
• 15:33
  Speaker 2: And then what they show you is not either number.
• 15:36
  Speaker 2: They just show you a payment.
• 15:38
  Speaker 1: And, you know, so.
• 15:42
  Speaker 2: At Dunges, you can go online and use the same
• 15:45
  Speaker 2: tool we do to price all that, to get your payment,
• 15:49
  Speaker 2: to see the price of the vehicle, to devalue your
• 15:52
  Speaker 2: trade in, all by technology, all by validated third-party systems.
• 15:59
  Speaker 2: We don't play with those numbers at all. They're all
• 16:03
  Speaker 2: in there straight up. So there's a place to change
• 16:07
  Speaker 2: your down payment, see what a different amount down does
• 16:10
  Speaker 2: to the payment.
• 16:11
  Speaker 1: Change the term.
• 16:12
  Speaker 2: You can see the incentives, rebates, and other special offers
• 16:16
  Speaker 2: from the manufacturer if it's a new car.
• 16:20
  Speaker 1: You can, like I said, add your trade.
• 16:22
  Speaker 2: You get a Kelley Blue Book offer on the vehicle there.
• 16:25
  Speaker 2: And we will, of course, need to confirm it. A
• 16:28
  Speaker 2: lot of times we can give a little more. But
• 16:31
  Speaker 2: the point is that it's transparent.
• 16:34
  Speaker 1: It's easy to see. It's the same tool.
• 16:36
  Speaker 2: We use when we When we work up your offer,
• 16:40
  Speaker 2: when you're in the showroom, and you can do it
• 16:42
  Speaker 2: right on the website, just pick a vehicle, click calculate
• 16:46
  Speaker 2: my payment.
• 16:47
  Speaker 1: You'll have to put your zip code in.
• 16:49
  Speaker 2: We don't require you to give us your name and
• 16:52
  Speaker 2: address and phone number to do that. You can just
• 16:55
  Speaker 2: go in and play and get a lot of your
• 16:59
  Speaker 2: questions answered about can I afford that car, which is
• 17:03
  Speaker 2: a lot of times what people are, are looking at
• 17:07
  Speaker 2: when they do it. Most people do finance the car,
• 17:11
  Speaker 2: and so it does come down to the payment. But
• 17:14
  Speaker 2: you need to watch how you get to that payment
• 17:17
  Speaker 2: and make sure that you treat it fairly.
• 17:19
  Speaker 3: One thing I like about your salespeople is that they're
• 17:23
  Speaker 3: right there with you. They're not A lot of times
• 17:26
  Speaker 3: you're seeing the computer screen that they're working on.
• 17:29
  Speaker 1: Oh, yeah. No, we love to turn it around, actually.
• 17:31
  Speaker 1: They actually do that.
• 17:32
  Speaker 3: And you're not getting the runaround of let me check
• 17:36
  Speaker 3: on this or let me check on that. You might
• 17:40
  Speaker 3: have one question or something that has to be, you know,
• 17:42
  Speaker 3: built out.
• 17:42
  Speaker 1: And sometimes they've got to go involve a manager. But
• 17:45
  Speaker 1: it's not the 18 times during the course of the deal.
• 17:47
  Speaker 1: A lot of it can be done right at the table.
• 17:50
  Speaker 1: They've got their Surface Pros.
• 17:52
  Speaker 3: Sure.
• 17:52
  Speaker 2: They can turn it around. You can do a lot
• 17:54
  Speaker 2: of this. The managers come out and introduce themselves.
• 17:58
  Speaker 1: They do. And just welcome you to the store.
• 18:04
  Speaker 2: We tried to really rethink the process of buying a car,
• 18:07
  Speaker 2: not make it like running through.
• 18:09
  Speaker 1: A cattle shoot.
• 18:09
  Speaker 2: Because to me, it's more like hospitality, like a service
• 18:13
  Speaker 2: at a restaurant or a restaurant. in a nice hotel
• 18:20
  Speaker 2: where you get the service you want, and you're.
• 18:22
  Speaker 1: Like, well, this is a great place. And you're usually
• 18:25
  Speaker 1: done in about a half hour. Yeah, no, it can
• 18:26
  Speaker 1: be very fast. You don't carve out a whole afternoon.
• 18:28
  Speaker 1: Very fast. So it goes really at the pace you
• 18:30
  Speaker 1: want to go. It is. You're comfortable.
• 18:33
  Speaker 2: They make sure you're comfortable. Yeah, no, that's really good. And,
• 18:37
  Speaker 2: you know, the main point is this is working. We
• 18:40
  Speaker 2: are seeing this as our sales growth this year is
• 18:44
  Speaker 2: as good as.
• 18:44
  Speaker 1: It's been in a long time.
• 18:46
  Speaker 2: We're up. We're 137% of last year through the end
• 18:51
  Speaker 2: of August.
• 18:51
  Speaker 1: And you're seeing familiar faces coming back.
• 18:53
  Speaker 2: We're seeing people come back. People refer their friends and family.
• 18:59
  Speaker 2: And we're growing in all departments.
• 19:01
  Speaker 1: Wow.
• 19:01
  Speaker 2: So really happy with the results of what we're doing.
• 19:06
  Speaker 2: And it does make a difference. We know we're not–
• 19:11
  Speaker 2: one of the reasons why we can do this is
• 19:13
  Speaker 2: because we are small or family owned and operated.
• 19:18
  Speaker 1: My brother Bruce is in there as the used car manager.
• 19:21
  Speaker 2: My son William is the new car slash floor manager.
• 19:25
  Speaker 2: Great guy, Kobe Brinkman, is the finance or business manager.
• 19:30
  Speaker 2: But because we're small, they each kind of do everything too.
• 19:37
  Speaker 2: There's nothing they haven't seen before.
• 19:40
  Speaker 1: We give all our team.
• 19:42
  Speaker 2: a lot of balance in life, you know, because we
• 19:45
  Speaker 2: pay a little different. There's not the pressure to to
• 19:49
  Speaker 2: make money on each deal and and to hit that
• 19:53
  Speaker 2: that pressure and you know our team is paid on
• 19:56
  Speaker 2: a salary and that's that is based on their productivity
• 20:01
  Speaker 2: over the past three months and their longevity and certifications
• 20:05
  Speaker 2: and things like that so they still have to reach
• 20:09
  Speaker 2: minimums to be, you know, to make a lot, a
• 20:12
  Speaker 2: big salary, but, but it starts, it's a very fair
• 20:15
  Speaker 2: wage starting out before you've ever sold a car. Um,
• 20:19
  Speaker 2: we wrote, we rolled out a, a pay plan like
• 20:22
  Speaker 2: that in the body shop recently. Uh, we're, uh, cause
• 20:26
  Speaker 2: technicians and traditionally in the car business, they've paid on
• 20:30
  Speaker 2: what they call a flat rate hour. So each job
• 20:33
  Speaker 2: pays a certain amount and it's kind of, it's, it
• 20:36
  Speaker 2: is commissioned. Uh, And ours is, you know, to be honest,
• 20:40
  Speaker 2: the pay isn't that different, but it does stabilize it
• 20:45
  Speaker 2: and it takes the pressure off of each, each customer. And,
• 20:51
  Speaker 2: you know, that's what I want is to make everybody comfortable,
• 20:54
  Speaker 2: give them a good balance of life, make sure that they're,
• 20:57
  Speaker 2: they're well taken care of. We offer great benefits, great,
• 21:01
  Speaker 2: great community culture. We, We love to support organizations like
• 21:07
  Speaker 2: we were talking about earlier at AbilityWorks and Concern and
• 21:11
  Speaker 2: on and on. And again, what I forgot to mention,
• 21:14
  Speaker 2: the United Way Golf Tournament is coming up next week.
• 21:17
  Speaker 2: Big week for... for the United Way. They raised a
• 21:20
  Speaker 2: ton of money with that.
• 21:22
  Speaker 1: You'll be busy out there. Yeah, we will.
• 21:25
  Speaker 2: I've got to take off in the middle of the
• 21:27
  Speaker 2: week to go to the Toyota meeting, so I won't
• 21:30
  Speaker 2: be there much, and I'm not going to get to golf.
• 21:32
  Speaker 2: I'm going to send Kimberly and William on Friday out
• 21:35
  Speaker 2: to do that with some friends. They'll be doing that. Randy, John,
• 21:42
  Speaker 2: is coming back to town to run the tournament. He's
• 21:45
  Speaker 2: done that for a long time now, and even after
• 21:48
  Speaker 2: he moved away to in Houston, and I guess he's
• 21:51
  Speaker 2: in Alaska. Anyway, but welcome back, Randy. He's going to
• 21:56
  Speaker 2: come pick up a car we lend him while he's
• 21:58
  Speaker 2: here tomorrow morning, and I think I'll put him in
• 22:01
  Speaker 2: that Land Cruiser I've been driving.
• 22:04
  Speaker 3: Oh, nice.
• 22:05
  Speaker 2: That'll be coming out of service when Randy gives it back.
• 22:09
  Speaker 2: We've had it for six months, which is, I like
• 22:12
  Speaker 2: to get in stuff to help keep the vehicles turning
• 22:15
  Speaker 2: since that increases our allocation, so So I'll pick another
• 22:20
  Speaker 2: one here soon, trying to decide what needs the most
• 22:24
  Speaker 2: turn rate in an SUV.
• 22:26
  Speaker 1: So I'm down to Land Cruiser, 4Runner, or Sequoia. Not
• 22:31
  Speaker 1: sure which one. You're good at Sequoia. I like Sequoia.
• 22:34
  Speaker 1: Sequoia's nice. It's a little bigger.
• 22:36
  Speaker 2: I kind of like the size of the Land Cruiser.
• 22:39
  Speaker 2: I've gotten used to that. And the 4Runner' s pretty similar.
• 22:43
  Speaker 2: And the price point on the 4Runner is great because
• 22:47
  Speaker 2: they start in the, in the low 40s, and you
• 22:50
  Speaker 2: can get an early, nice four-wheel drive 4Runner in the
• 22:53
  Speaker 2: low to mid-40s, and, you know, if you add your
• 22:58
  Speaker 2: accessories you want to it, you can still make it
• 23:00
  Speaker 2: look great. You know, some of them, like top-end Sequoias
• 23:04
  Speaker 2: are around 70. Land Cruisers kind of, they're in the
• 23:09
  Speaker 2: 60 to 75 range, and Sequoias.
• 23:13
  Speaker 1: Up above that, up to into the, like, more like $ 80, 000
• 23:18
  Speaker 1: to $ 90, 000.
• 23:19
  Speaker 2: So, you know, they're kind of spread out, but, you know,
• 23:24
  Speaker 2: I think, you know, they're great vehicles, and, you know,
• 23:28
  Speaker 2: it's hard to choose. I think they're all great. I
• 23:33
  Speaker 2: kind of like the smaller one at this point. I
• 23:36
  Speaker 2: don't always need the third row seat or the, extra
• 23:40
  Speaker 2: room we used to when we were going to soccer
• 23:42
  Speaker 2: tournaments every weekend for three years.
• 23:48
  Speaker 1: Oh, those were the days. Yes, they were.
• 23:51
  Speaker 2: I would talk to Bodie every day, pretty much, but
• 23:54
  Speaker 2: he's off in his junior year at Kenyon College up
• 23:59
  Speaker 2: in Ohio, and he's retired from playing on the soccer team,
• 24:03
  Speaker 2: but he's the team manager now, and so he's They've
• 24:07
  Speaker 2: kept him along because he's such a great guy, and
• 24:11
  Speaker 2: he's there for the coach.
• 24:14
  Speaker 1: And he's a real leader, I think.
• 24:20
  Speaker 2: But anyway, they've got him being the team manager, and
• 24:23
  Speaker 2: he's having a great time at school. And they're 3-0
• 24:26
  Speaker 2: in the soccer team and have some games this weekend
• 24:30
  Speaker 2: against teams from California that are coming up.
• 24:33
  Speaker 1: To play them. It's cool. Division III soccer is such
• 24:37
  Speaker 1: a nice thing.
• 24:41
  Speaker 2: At a small school like that where almost 50% of
• 24:45
  Speaker 2: the students do a sport of some kind.
• 24:48
  Speaker 1: So it's very– sports and academics go together. Very engaged.
• 24:52
  Speaker 2: Yeah, and it's not– in today's world, we see NIL
• 24:57
  Speaker 2: even in high school sports and all that.
• 24:59
  Speaker 1: I don't want to get off on that.
• 25:02
  Speaker 2: Tangent, but it's certainly– changed my perception of, of, of
• 25:07
  Speaker 2: college football in particular. And, you know, it's not that
• 25:11
  Speaker 2: I'm still not a fan, but, but it just, it's,
• 25:14
  Speaker 2: it's a little disappointing.
• 25:15
  Speaker 1: I'm still trying to wrap my head around.
• 25:17
  Speaker 2: What does that mean to, that these guys, you know,
• 25:20
  Speaker 2: the quarterback might get paid millions of dollars and that
• 25:24
  Speaker 2: they can just up and leave, you know, and go
• 25:28
  Speaker 2: somewhere else. If they didn't like how you talk to
• 25:30
  Speaker 2: them at practice or whatever, it's a, It's an interesting dynamic.
• 25:36
  Speaker 1: It is different. I think, you know, you played college sports.
• 25:42
  Speaker 1: Way different. Like, darn glad to be here. I'm not
• 25:47
  Speaker 1: going to be a problem.
• 25:48
  Speaker 2: Yeah, I mean, that whole, how you looked at that
• 25:52
  Speaker 2: opportunity has changed, right?
• 25:54
  Speaker 1: Oh, golly, yeah. Yeah, and, you know, and I.
• 25:59
  Speaker 2: think education is so important because you're not going to
• 26:02
  Speaker 2: play that i mean only a few will play that
• 26:04
  Speaker 2: sport make a make a career out of it but
• 26:07
  Speaker 2: the vast majority of college athletes don't and no and
• 26:11
  Speaker 2: like two percent make it and it's such an important
• 26:14
  Speaker 2: experience to play those sports and to be involved in
• 26:18
  Speaker 2: in uh in team athletics and to be.
• 26:21
  Speaker 1: You know learn what you know the what it.
• 26:24
  Speaker 2: Is to win and to lose and to be part
• 26:26
  Speaker 2: of a team, to work together to accomplish things.
• 26:30
  Speaker 1: That's an important thing to learn. That's delightful.
• 26:32
  Speaker 2: You tie that to education and the stuff you can learn,
• 26:38
  Speaker 2: sometimes the practical stuff, but sometimes more importantly just the.
• 26:43
  Speaker 1: Learning to learn and learning how to learn. Learning how
• 26:46
  Speaker 1: to learn.
• 26:46
  Speaker 2: Yeah, learning how to learn because at its best we
• 26:49
  Speaker 2: keep doing that work all through our lives. And, and, uh, anyway,
• 26:55
  Speaker 2: that's there. I'll get off my soapbox.
• 26:57
  Speaker 1: Well, that's okay. Money finds soapbox. Well, thank you.
• 27:02
  Speaker 2: Uh, it's been another, uh, we've pretty much filled up
• 27:04
  Speaker 2: another half hour with just the car talk here and
• 27:08
  Speaker 2: invite everybody.
• 27:09
  Speaker 1: If you are interested in a new vehicle.
• 27:12
  Speaker 2: Or any kind of automotive need to come out to
• 27:14
  Speaker 2: Dungess and Toyota, and we will help you out. Even
• 27:17
  Speaker 2: if you're shopping somewhere else, uh, We'll be happy to
• 27:21
  Speaker 2: help you through that process. We have a lot of
• 27:23
  Speaker 2: great information and a team that won't.
• 27:25
  Speaker 1: Take it personally.
• 27:26
  Speaker 2: If you buy somewhere else, we try to be very
• 27:30
  Speaker 2: helpful and just want to help you answer your questions
• 27:32
  Speaker 2: and make sure you get the best deal. And if
• 27:36
  Speaker 2: you are interested in the vehicle we have, that sure
• 27:39
  Speaker 2: would be great too.
• 27:42
  Speaker 1: All right.
• 27:43
  Speaker 3: Folks, you've been watching and listening to our Car Talk program. Brad,
• 27:46
  Speaker 3: first of all, tell us, where can we find you online?
• 27:49
  Speaker 2: Online at dungestoyota.com. Great tools on the website, like I mentioned.
• 27:53
  Speaker 2: You can work your own deal. You can schedule service.
• 27:58
  Speaker 2: Ask us questions 24-7. There's some way to get an
• 28:04
  Speaker 2: answer to your question and get your information you need
• 28:08
  Speaker 2: to to move forward with whatever it is you're looking for.
• 28:12
  Speaker 1: All righty. And where can we find you live and
• 28:14
  Speaker 1: in person?
• 28:15
  Speaker 2: Our address is 1911 Southeast Washington Boulevard.
• 28:18
  Speaker 1: There's a big Toyota monolith up there on the outside.
• 28:22
  Speaker 1: And just come see us. We've got a great team
• 28:26
  Speaker 1: ready to help. All righty.
• 28:28
  Speaker 3: Folks, you've been watching and listening to our Car Talk
• 28:30
  Speaker 3: program right here on KYT.
• 28:34
  Speaker 1: Thanks for listening to One on One with a Professional,
• 28:36
  Speaker 1: a paid presentation of 1400 K1.