Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Time, customer experience and driving retention and growth - Interview with Katie Christian of Calendly
Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. Katie joins me today to talk about time, scheduling, how much time is wasted setting up meetings, why scheduling is an essential part of customer experience, how it can help create competitive advantage and a bunch of other things.
This interview follows on from my recent interview – Five years on and real time guidance is now becoming a must have for a modern CX organization – Interview with Josh Feast of Cogito – and is number 448 in the series…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.